31 Street Broadway Hotel

It’s ok for the price. Clean and comfortable. I just didn’t pay attention about the bathroom. There wasn’t shower in the room, so for 7 people was kinda hard. And there’s only 2 showers at the shared bathroom, what makes even harder. The fact of charging $7 for each bag to storage is terrible too. We’re already paying for the stay, why don’t we have the option of storage for free like in other places??

Ideally situated hotel in the middle of manhattan. Rooms are simple bed sink hob microwave tv. Ideal if you are really only using it as a base . Each floor has a shared bathroom which is clean with two showers one cubicle. My personal rating on experience and room is 7/10

Rooms have a kitchenette so you save money not going to restaurants. Laundry on site. Staff is

The location itself is amazing… But the communal bathroom only has two showers and one was broken. It’s like a beach shower where it’s on a timer and you have to push it every 15 seconds. Not only that but the AC does not work at all. There’s no trash cans or anything. And clearly no one knows how to be in this hotel because everywhere you walk it stinks.

This is a great cheap property near time square. often is the cheapest in the city. Important to note the roome does not include wifi

The internet is a separate charge, and the internet is NOT GOOD. The wifi is weak an# very unreliable. The front desk services vary a great and suffer particularly at night. However, the rest of my stay was very convenient and very economical.

This was in a great location, extremely affordable, and at that time (March 2025) looked like everything within had just been renovated, with the whole place looking new and clean. The only thing some people may not like is that the rooms are quite small and there are no bathrooms in the hotel rooms, just common bathrooms and showers on every floor. Also, watch out for those pipes, I banged my head on one walking out of the bathroom. Other than that, great place to stay, and I'd stay again whenever I'm back.

Great location, very close to everything in midtown Manhattan and to transportation to anywhere you want to go. The room is very small and the shared bathroom is pretty inconvenient. I don't mind sharing the bathroom but the showers configuration makes it very uncomfortable

It was very, very distressing, we were leaving to catch an international flight and we almost missed the flight because the elevator simply broke down with my husband, my in-laws and my brother-in-law, and THERE WAS NOBODY TO HELP ANYONE IN THE LOBBY, NOBODY SAW IT, I DIDN'T KNOW WHAT TO DO, then a random employee appeared, all lost, poor thing, and tried to help us, it was horrible.

Noisy metal pipes, not sure what causes the sound, very loud in the morning. No shower stall in the room, except for toilet and sink. Had to go upstairs (a floor above) to use a shared shower stall. There are additional fees for in house services not included in the rental.

There were cockroaches in the kitchen cabinets and no individual bathrooms for the room. Never returning here.

The rooms we’re very small otherwise it was very clean

Room was clean, easy access to metro. Breakfast options were nice.

Stink towels & blankets and they dont change them after each guest use them . Only good thing is tbe AC works well apart the entire building is STINK , Bedding is disgusting , stink pillows, stink towels old & Rageddy

It was not plainly disclosed that there wasn’t a shower or toilet in our room. This is unacceptable. Moreover, when we checked the sheets / mattress there was blood on it. We were told at the front desk “if there’s something wrong with your room, just expect it”. We traveled all the way from Alabama to have a quick trip in NYC and this is how it began. We didn’t stay, we had to go to another hotel and so I didn’t have time to try to get my money back, however I should. When we got to the Hyatt we were told by the guy at the front desk that 3 other groups said the same thing happened to them that same day. I’m extremely disappointed.

Clean, comfortable, affordable, no problems. I would stay here again.

Clean every thing as in description.beside it clean bathroom.

The rooms were super clean even the shower room isnt bad room and heat nice and warm cozy lowkey spot to get away will stay here again

The bathrooms were very dirties,bad smell, disgusting

There were cockroaches, it always smelled bad on our floor, rear elevator was unsafe.

If you’re only looking for a cheap place in Manhattan, this is probably one of the few options. The location is excellent and the price is low. However, the experience was disappointing. No proper reception — a security guard checked me in and was rude, saying “you came here because it’s cheap.” There is no staff to help, no person in front desk. To use laundry, you must buy a $10 card (empty) just to activate machines. The room was very basic, metal beds were shaky, and the TV was broken with a line through the screen. The shower was clogged. Check-in is at 4pm and there’s a high deposit plus extra cash for city taxes $7. In the late evening, the hallways weirdly smelled strongly of food, which entered the room. Overall, not what I expected. Wouldn’t recommend if you’re looking for comfort or service.

Would stay again, value for money. However no WiFI in room had to pay $5 per day. Very noisy at times at night, but this is Standrad for the city. The room was small for 4 people, shared bathroom only.

If your looking for cheap and close to everything this is the one for you; BUT Very small rooms and ac doesn't work great but gets the job done on hot days. Also the shared bathroom is like a campground bathroom two stall that are showers then two stalls that are regular stalls with toilets either way would stay again

The bathroom was extra small even for someone 5’7”. Room was also very small. The washer and dryer service available was pricey at 10dlls for the card and 4 dollars per service but it’s there. Someone on duty 24 hours a day at front desk. Think hostel with a bathroom and kitchenette with micro microwave if you choose this room. If you are claustrophobic do not stay here otherwise it meets the minimum requirements to enjoy NYC without selling an organ. TY,

If you’ve never been to jail and you stay here, you will get the jail experience. The rooms are small and there’s a bunk bed with no restroom or shower in the room. The shower has a button you have to keep pressing for the water to cut on because it cuts off every 15 seconds. Also, the bathroom is sketchy. There’s two bathrooms and two showers down the hall from your room. So you will need some shower slippers. People come in and out of the bathroom while you shower. Thank god there’s doors for the showers and bathrooms. The beds are uncomfortable and the blankets folded at the bottom of the beds are the exact ones a jail uses. They’re itchy and the “comforter” they have is literally a sheet. It smells like mothballs as soon as you get off the elevator. Most of the TV channels don’t work. On the bright side the AC worked good and it was located in the perfect spot nearby everything.

The main reason for choosing this accommodation was its convenient location, close to popular tourist destinations in Manhattan. However, I must mention some drawbacks. The room with a city view was plagued by noise from ongoing construction and incessant car honking, which became quite bothersome, especially at night. The bunk bed was also uncomfortable due to its limited headspace, making it impossible to sit upright. Additionally, the absence of a chair inside the room meant resorting to sitting on the floor. Furthermore, there was a lack of mirrors outside the room, with the only one being inside the bathroom. Considering these factors, I have decided not to book this place again in the future.

Room 418 is warm and humid. The heater needs to be fixed. We requested the front office to solve it, they suggested that we could just keep the window open.

Only 2 electric outlets work , the one on the tv do not work

This was in a great location, extremely affordable, and at that time (March 2025) looked like everything within had just been renovated, with the whole place looking new and clean. The only thing some people may not like is that the rooms are quite small and there are no bathrooms in the hotel rooms, just common bathrooms and showers on every floor. Also, watch out for those pipes, I banged my head on one walking out of the bathroom. Other than that, great place to stay, and I'd stay again whenever I'm back.

Noisy metal pipes, not sure what causes the sound, very loud in the morning. No shower stall in the room, except for toilet and sink. Had to go upstairs (a floor above) to use a shared shower stall. There are additional fees for in house services not included in the rental.

It's been two months since my stay, and I still haven’t received the deposit refund.

I have to reserve double because they cancelled my first reservation telling me I arrived after checkin hour, I arrived around 2am because a flight delay and long rows in airport customs, I have to sleep in a bench with my wife and kid because at that hour there wasn´t anybody that can help, finally when I can talk to someone a lady called Eliza told me they have cancelled my 9 day reservation because I arrived past checkin hour, that I have to pay again with no reimbursement, I have to paid again to have a place to stay during my visit to NY, beware of this property, they said the system automatically cancelled the reservation when there wasn´t any electronic registration available at front desk, their "system" is a bunch of envelopes with the names of the guests and physical keys in them. Air condition machines are poor installed so they have gaps with the wall that permit sound to enter the room so loud noise enter, share bathroom is not always clean, showers have no place to put anything (soap, shampoo, towel) it´s very uncomfortable, I wouldn´t recommend this place. The only positive thing I can say about this place is that is very well located.

I left something there that was very special to me and I called immediately and told them to put it aside. They were incredibly rude to me on the phone and yelled at me when I asked about potentially shipping it, despite me staying calm. I thankfully had a friend in New York who visited the place multiple times and they were unresponsive/shifting the blame everytime anyone called or talked in person. They ultimately threw my irreplaceable possession away and I will never be staying with them ever again. This was a horrible experience from start to finish, the door barely worked, the staff was cruel, there was no warning about cash only purchases despite them having a card reader.

There was nothing “wrong” with this property, it is simply a more affordable option in New York. You can walk to most of the tourist attractions easily from this location. The hotel entrance is hidden in the middle of multiple buildings, so carefully follow gps. In general, the hotel is clean. It is somewhat difficult to navigate to your room, so carefully follow the wall directions. The hallways had a very strong odor of food and spices…that was not pleasant. Thankfully, the smell did not drift into our room. The rooms are simple; really ideal for a quick stay. Nothing fancy and the amenities are very basic. The beds were ok; I’ve definitely slept on worse! The bedding smelled clean and fresh, and the pillows were decent. The front counter staff was very kind. He was happy to answer questions and gave good directions.

The internet is a separate charge, and the internet is NOT GOOD. The wifi is weak an# very unreliable. The front desk services vary a great and suffer particularly at night. However, the rest of my stay was very convenient and very economical.

If this property had a motto, it would be, "We loathe our guests, and it shows!" We got there a half hour before check in, and were told, "Check in is EXACTLY at 4." OK, I guess. We waited the prescribed half hour to find out reservation was missing, so we had to wait a half hour more while they fixed it. Then told they needed a cash deposit in case we trashed something, and more dollars in cash, because, reasons. At this point I do not know whether I will get the deposit back, and other reviewers have said they had to work hard to get their money. The waiting area had seats that made bus stations look welcoming by comparison. The vending machines were broken. No wifi, but a sign saying it was "for sell" from reception. Another sign saying guests cannot have guests or meetings. In the room, a sign on the microwave saying "No metal! (big) fine for damage!" NO WASTEBASKET in the room. If you look hard enough in the hall, you can find the sign that says, "To the Garbage Room." I don't mind a shared bathroom, but I mind THIS one. Not enough stalls. The shower is one of those things where you can only control it once IN the shower, so you have to stand there until the water warms up. And there is no place to put your clothing or shoes. Nice location. Nice kitchenette. The room was clean. Noisy, though, the walls must have been made cheaply. Never again.

Rude staff front desk and some transactions they want cash payments

The hotel was fine! good location!! The check in was not easy because the front desk guy was not able to find the reservation I was notified in advance about the security deposit only using credit cards

I had a reservation booked 3 days prior to my stay. When i got there by 11:30 PM, there was no record to concierge/security. He called management over 5 times and no one picked up. So, Front desk literally said i don't have room for you because there is no key here under your name and you need to talk to Expedia. It was around 1 AM without knowing what to do. After contacting Expedia and recollection confirmed, he came back and he said we have a key for you. It was too late as i had my rebooking with Expedia. This is the most awful experience i have ever had. Yesterday, they emailed me stating that they had key for me and why I misinformed Expedia. Instead of apologizing, they wrote me that note was above disrespectfulness. Please use your own judgements before booking.

The customer service at this hotel was unfortunately terrible. My friend and I had a bus that got delayed several hours because of bad weather and we missed the check-in time. We called the hotel and explained that we were going to arrive later than planned, and the lady on the phone was extremely unhelpful and rude. She kept saying in a mean tone that we would lose our booking for all our four nights (that we payed beforehand) because we could not show up on time, and also that she had other more important calls than ours. Then she ended the call while I was still talking. When we finally arrived, the people at the reception said that we would have to find somewhere else to stay. So we had to walk around for half a day in the city worrying if we could find any place to stay for the rest of our week, because it was difficult finding new accommodation in such a short notice. It’s all just frustrating, because we’re just two 19 year old girls that could not control that the bus was late.

very accessible to everything that you can enjoy at the city.

This cozy room was the perfect location and an incredible price for being right in the heart of Manhattan, steps from Penn Station and a variety of subway options. Lots of local cuisine all around, safe and secure as well as clean. A little noisy but in Manhattan that is a given and nothing do about it.

Great location in the city, 12 min walk to Times Square and many shops and dinning near by. As for the room, some of the towels smelled and weren’t so fresh, they were also very thin. I feel like the host can add some shelving to place your items and some wall hooks. There were 7 of us and not enough places to hang up towels, coats or our items. Most of our stuff was on the floor. This next thing was one of the most irritating things about this stay… we were woken up every morning between 7-8 with loud pipe rattling sounds. Also, The radiator gave off so much heat making the room hot.

Exellent location.

The property was very centric and close to a lot of places

The location is amazing. Surrounded by lots of great food and bars and sights to see.

We had a few problems with the hotel. When we asked about more toilet paper we were told to ask Expedia. How could Expedia get us more toilet paper? We had a triple bunk bed but the ladders were against the wall. When I booked the room it showed three double bed but no bunk beds.

Walkable distance to Time Square, central to Manhattan!

Nice location.

Excellent location!!!

Room was clean, easy access to metro. Breakfast options were nice.

Middle of Manhattan. Had a kitchenette do could have home made breakfast . But please carry your towels and soaps if staying for a long duration

Room looked big in the pictures but very congested actually, they fitted the bunk bed just to make it for 6 people but the room was way smaller and smelly. No exhaust fire alarm goes off if you cook something. No extra garbage bags, no extra blankets. We stayed there for 3 nights with family and young kids. No breakfast even no parking. Do not recommend for family.

Rooms have a kitchenette so you save money not going to restaurants. Laundry on site. Staff is

Best location. Clean hotel. Good dining options.