Is parking available at the property?

Yes, parking is available on-site and is free. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included for guests. The specific serving hours are not mentioned.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only. There is a pet fee of USD 75 per accommodation, per week, with a maximum of USD 175 per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle service is available upon request. Guests must contact the property on arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in a state park, within a 10-minute drive of Research Triangle Park and Brier Creek Commons. It is approximately 3.1 km (1.9 miles) from Raleigh-Durham International Airport and close to various attractions, including Lenovo and Lake Crabtree County Park.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from June to September. Specific operational hours are not mentioned.

What are the policies for guests staying with children?

Children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding. The property has family rooms available.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.

Hyatt Place Raleigh Durham Airport Hotel

Average nightly price at Hyatt Place Raleigh-Durham Airport by month, last 12 months (USD)
Month	Average price
January	$121
February	$122
March	$122
April	$123
May	$135
June	$125
July	$122
August	$122
September	$130
October	$136
November	$128
December	$135

What guests think

At Hyatt Place Raleigh Durham Airport, travelers praise the convenient location near RDU and generally spacious rooms, while feedback often notes inconsistent service, occasional maintenance issues, and frequent aircraft noise due to the direct flight path overhead.

Several reviews mention the airport shuttle being unreliable or limited to certain hours, and the outdoor pool is often closed. Cleanliness and breakfast quality vary, with housekeeping typically provided only on request. Expect a convenient overnight stop, not a quiet retreat.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Airport shuttle feedback is mixed, with several reports of cancellations or limited hours alongside some smooth rides; the outdoor pool is frequently closed or seasonal. The small bar or cafe has limited options and hours, while parking is straightforward.

Related guest reviews

8

Samantha

Jul 14, 2025

·

Stayed 3 nights

Very nice place to stay. Unfortunately the pool was closed during my stay. However, I would stay here again and also recommend to others.

10

RaLynn

Aug 14, 2023

·

Stayed 1 night

Clean and close to the Airport. The Airport Shuttle starts at 5am. Super convenient!

10

Joseph

Jun 22, 2024

·

Stayed 1 night

Great place to stay, in the flight path of the runway at RDU so if jet noise bothers you then this isnt your place. Pool was clean and refreshing.

2

Ted

Aug 7, 2025

·

Stayed 1 night

We stayed at this hotel so as to use the airport shuttle, which was scheduled for 6:30 AM. At 6:20, the front desk phoned and told us they have no staff and the shuttle is cancelled. Furious with this hotel.

4

Jenny

Jun 9, 2025

·

Stayed 1 night

We booked because of the shuttle service to the airport. We signed up for 5:00 a.m. shuttle. Next morning, no shuttle service. A scramble to find transportation.

10

amy

Jun 27, 2023

·

Stayed 1 night

This hotel was very clean. The rooms were nice and big. The only thing was that the pool was closed and Expedia advertised laundry and there was no laundry facilities.

2

Ravinder

Jul 4, 2025

·

Stayed 1 night

Poor service. Airport shuttle was included in the reservation. I called the hotel and was told that shuttle will pick us up in 10-15 min. After waiting for 30 min or so, I called again and was told that shuttle is not operational. Had to pay to Uber to get to the Hotel. Front desk staff very unwelcoming. No bedding for sofa bed and had to go down to front desk to pick up the bedding. Terrible customer service.

4

Fred

Aug 24, 2025

·

Stayed 2 nights

My biggest reason for booking was the pool. It was closed the whole time I was there. I was hungry in the middle of the night and ordered a chicken sandwich. I had to go to the front desk and was charged $16 for a very dry chicken sandwich on a dry roll. There was no bell service. I use a cane to walk so this was very difficult for me. I’m checking in the front desk clerk never even smiled barely even looked me in the face.

10

Deepak

Feb 5, 2025

·

Stayed 1 night

Located close to airport with Shuttle service and breakfast.

8

Randall

Apr 25, 2025

·

Stayed 2 nights

Very efficient shuttle service to airport. TV remote is very confusing and difficult to use. Very good rate for an airport location.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, but others reported dirty or moldy bathrooms, odors or smoke smells in halls, and dust on vents. Housekeeping is often by request, leading to stays without service.

Related guest reviews

6

Ronald

Jun 1, 2025

·

Stayed 1 night

Spacious room with necessary items. Coffee maker but only one coffee cup provided. TV guide would have been nice. Bathroom sink trap would not open making water slow to drain. Biggest problem was black mold in the bathroom.

10

Gloria

Nov 24, 2025

·

Stayed 1 night

Staff was pleasant and the room was exceptionally clean.

2

Carey

Aug 17, 2024

·

Stayed 2 nights

Between the planes flying above all night and the air conditioning unit sounding like a plane it was very hard to sleep. When I did wake up my first morning, my throat was killing me, it was horrible. The second night no different. The air conditioning unit was so loud. It sounded like a truck coming through the window. My last day I went to the unit to turn it off because it was so loud, and I realized that it was covered in thick dust and mold where the air was blowing out when I tell you, they never clean or dust that air condition interior. OMG I wanted to vomit. I literally went home sick with a sore throat from all the dust and mold in that room. (218)

2

LaShon

Apr 8, 2025

·

Stayed 2 nights

The room was filthy and the front desk staff was horrible the room had never been cleaned - there was blood smeared on the bathroom wall and other peoples personal towels were u see the sink so the room had never been cleaned I saw and went to the front desk to request that they send housekeeping - they were dismissive and unresponsive— I took video and pics and showed it - hotel manager did not come in until 3pm - he was very professional and pleasant- he sent the info to their corporate office and I am waiting for resolution at this point to get a refund on this room

10

Etsuko

Feb 24, 2025

·

Stayed 1 night

Our room was very clean and spacious. Bed was comfortable and I slept well. I always enjoy staying in this hotel. I would recommend it to everyone and will stay there again.

10

Samantha

Sep 24, 2023

·

Stayed 2 nights

Very clean room 402 & hotel! Nice Quiet stay. Basic breakfast but good. Eggs, potatoes, waffles, pork sausage, breads and cold cereal 5 minutes from airport, shuttle service was convenient.

6

Isabel

Jan 15, 2025

·

Stayed 4 nights

The room was dirty and you have to request for housekeeping

6

Letasha

Apr 7, 2025

·

Stayed 2 nights

The room was stuffy and had an odor. The bathroom appeared to have old stains and was not clean. However the staff was friendly and the too Was a good size.

2

Jazmen

Aug 7, 2024

·

Stayed 2 nights

Room was not clean tub was so nasty had to put a towel down to stand on it

4

Jenn

Aug 11, 2024

·

Stayed 2 nights

The air conditioning system was super loud. It also sounds like the airplanes are going to come through the buildings. The bathroom and air-conditioning vents were dirty and moldy

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with separate seating areas and practical layouts, but furnishings show wear and there are recurring maintenance issues (e.g., faucets, drains, outlets, and AC). Expect noticeable plane noise; bed comfort varies and Wi‑Fi can be spotty.

Related guest reviews

10

Ayanna

Jun 13, 2025

·

Stayed 2 nights

We liked that our room had a partition between the bed and the sofa as well as a desk area and kitchenette. Spacious king size room.

6

Kim

Jun 10, 2025

·

Stayed 3 nights

The shower pressure was great! However, the pool was not open during our stay. The king bed was very firm and uncomfortable.

6

Cristina

Oct 26, 2025

·

Stayed 1 night

Clean room. Queen size beds were more like full size.. not as big as a queen. Mattress not so great. Nice ac.

8

jason

Apr 1, 2025

·

Stayed 1 night

wifi signal in my room was poor but that's the first time i've had it happen at this hotel. otherwise was a great stay!

8

Bethany

Jun 11, 2025

·

Stayed 1 night

Clean and spacious room, starting to feel in need of an update. Bed was really hard. Overall, would stay again.

8

Heather

Jun 30, 2025

·

Stayed 1 night

The air conditioner was VERY loud. The hotel was worn out and need to be updated

2

Michelle

May 26, 2025

·

Stayed 3 nights

This hotel was probably one of the worst I've stayed at. It is certainly the worst Hyatt property I've ever experienced. I understand that they can't help the flights that fly within a few hundred ft over the top of the hotel all night long and keep you awake, but they could try to do some other things to make our stay better but they don't. The hotel is horribly understaffed. The front desk clerk was really snotty on checkin. Most of the electrical outlets in our room we're out or had issues. Desk phone wouldn't work. The sink by the coffee pot wouldn't turn on. The bathroom in the suite is so small that you have to go in and close the door behind you before you can sit on the toilet. The bathroom fan broken. The furniture is old and worn all the corners are torn off just about everything. Our partners room had no hair dryer or iron. They had to come borrow ours. There are only 4 drawers and they are very small. The coffee pot is horribly dated. Where are the Keurig coffee pots that are in most hyatts? The television had issues. It took almost a full minute to respond to any remote control commands. I just gave up. There are no vending machines in the entire hotel. The drinks at the front desk are about $6. The breakfast was a minimal compared to other hotels. The toaster broke and jammed and the fire department showed up because the lobby filled with smoke. The next day there was no way to toast any of the breads. The good thing is it had plenty of hot water.

8

Jacqueline

Jun 18, 2025

·

Stayed 1 night

It was fine. Would have been easy to find except for going road construction. Bathroom sink didn’t drain, tub could have used repair, otherwise it was fine. Staff was efficient and personable.

10

Ryan

Sep 24, 2023

·

Stayed 1 night

Loved the oversized room with the sofa and extra space. Plenty of mirrors and counter space. Always appreciate the sink area being separate from the toilet area. Room was quiet and clean. Great stay.

10

Farrell

Apr 27, 2024

·

Stayed 1 night

Very surprised by size and amenities in room...

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service sentiment is mixed: many praise friendly, helpful staff and smooth check‑ins, while others cite understaffing, unattended or slow front desk, missed wake‑up calls, and confusing or inaccurate shuttle information.

Related guest reviews

6

John

Jul 10, 2023

·

Stayed 1 night

The property was nice. The room was spacious with nice furnishings and very clean. The facility as a whole was nice and well-maintained. But the service, or lack thereof, was shocking. Arrived at about 5:00 pm. There was no one to be found at the front desk. I looked around for several minutes, then tried calling the property. No answer. After about 15-29 minutes, I started walking the halls looking for someone. Finally found a nice member of the cleaning staff who apologized and went looking for someone. About 5 minutes later, a gruff woman showed up and checked me in. No apology or explanation. That evening, our kids met us in the lobby with the intention of having a drink together in the bar. No bartender. Then a lady showed up. There were seven of us. She served the first two then disappeared without explanation. We eventually just left. At checkout, there was no one to print a receipt. No one ti be found. So, bottom line, nice facility with a non-existent staff.

10

George L

Sep 27, 2025

·

Stayed 1 night

Front desk employees were excellent and very helpful.

10

William

Feb 23, 2025

·

Stayed 1 night

The staff was very pleasant and the shuttle driver was great. I asked for a wake up call at 4:15 and got one much later than that. It was a backup to my phone alarm and did. It cause me any problems. Property is relatively new, great room layout and very well maintained. The exception to this was the shower curtain liner that was worn out and the magnets at the bottom had all fallen out. One was in the ton. Sheets were a little rough. All in all, a very positive impression. Just a couple of small things that need attention.

10

Patricia

Sep 6, 2024

·

Stayed 1 night

Aaron and Bri at the front desk are very helpful

6

Dave

Apr 23, 2024

·

Stayed 2 nights

Cardinal sin of a hotel to not deliver a scheduled wake up call for a weary traveler. Second, front desk staff looking a their phones during the day with guests in the lobby. Short staffed leaving the front desk unattended and leaving a sign "back in 15 minutes". At 7 in the morning picking up a person at the airport but nobody to cover to check out.

10

Gary

May 20, 2025

·

Stayed 1 night

Excellent and helpful manager(evening) and staff.

6

MICHELLE ROSA

Aug 24, 2025

·

Stayed 1 night

Staff not very friendly. Called to br pucked up at airport after waiting over 35 mins and 3 calls later took an uber. Not in a hood area with dunning choices. Rooms are big. Decent cleaning older ac musty air conditioning units in the rooms. Rugs need cleaning. Honestly staff really need to work on thier hospitality here . It is important .

2

Ashley

Jul 10, 2023

·

Stayed 1 night

We stayed at this property the week prior, on our way out town for vacation, and we had great experience. Unfortunately our return was terrible. Our flight home was delayed several times. I called the hotel to make them aware and after several calls with no answer, I finally reached someone who acknowledged that we would be delayed but who also was not friendly and acted like I was bothering them. Our flight was ultimately cancelled after midnight. I called the hotel 10 different times between 12:30 am and 3:00 am to make them aware of the situation and no one ever answered the phone. I called again in the morning after 8:00 am and it took 3 calls for someone to answer the phone. The lady I spoke with was very rude, had absolutely no empathy, and told me that since we were a "no show" she couldn't do anything for me. I explained our situation and how many times I had tried to call the hotel to make them aware and she basically said, "tough luck and goodbye". I expected more from a Hyatt, even a Hyatt Place. Not impressed.

4

Mia

Apr 12, 2023

·

Stayed 1 night

If you just need a quick nights stay before a flight it’s fine. When we first walked in we weren’t greeted by any front desk staff. The front desk agent was juggling checking people in and also the bar area. Definitely understaffed. We did not receive a hello or have a nice stay. During check in the agent answered the phone and then just put our keys on the desk and didn’t say anything else. Service was bad but room was clean.

4

cassidy

Oct 7, 2025

·

Stayed 3 nights

The problems started at check in when they didn’t even have a room for us, even though we booked well ahead of time. We got attitude when questioning about why there wasn’t a room available. The hotel tried to check us out every morning even though we were staying 3 nights. Multiple times we had to get new room cards because they hardly ever worked and we got locked out of our room multiple times. Nobody spoke English in the breakfast area, so that made it very difficult to even get a new napkin. When we missed breakfast by 5 minutes, they refused to even offer cereal for my 2 hungry children. I would never stay here again. We spent $550 to stay here for the weekend, what a joke.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally convenient for RDU with very short travel times, but the property sits under the flight path and jet noise is common. Road construction and limited nearby dining are also mentioned.

Related guest reviews

10

Keith

Jul 16, 2023

·

Stayed 1 night

The property is close to the airport and Lake Crabtree.

10

Sandra

Dec 28, 2024

·

Stayed 1 night

Loved the convenience to RDU airport and the proximity of a great steak house for dinner.

10

Jenna

Oct 11, 2025

·

Stayed 1 night

Super quick to RDU. Clean, comfortable, updated. Highly recommend!

8

Woodrow

Jul 11, 2025

·

Stayed 9 nights

Easy access to the airport and the main highways.

8

Jacquin

Jul 12, 2025

·

Stayed 2 nights

Great area for shopping/dining

10

Jayme

Mar 14, 2023

·

Stayed 1 night

This is very loud because of airplanes and hard to get to because of construction. There is only 1 restaurant in the area it is fine dining. The hotel is so nice and clean. The staff is very nice and helpful.

4

Sourabh

Jun 15, 2025

·

Stayed 1 night

The property feels quite outdated and poorly maintained. There’s barely any staff around—just one person seems to be managing everything, which makes the place feel unprofessional and a bit shady. To make matters worse, the noise from passing planes at night is constant and disruptive. Overall, not a comfortable stay.

8

Erik

Sep 23, 2024

·

Stayed 1 night

Expected, but not agreeable the take off flight line directly over the hotel and the HVAC in the room competing for loudest noise

8

Travis

Jul 10, 2025

·

Stayed 1 night

You do hear every airplane entering and leaving the property being that close. Otherwise very convenient

8

Tekesha

Feb 24, 2024

·

The property was conveniently located, however there was lots of construction in the area which was a bit annoying. The front desk staff was great however we weren’t made aware that you have to request housekeeping so surprised when we came back to the room and it had not been cleaned. Bathroom could use a face lift the door stopper was rusted and wallpaper peeling off. I’ve stayed a several Hyatts this was a bit on the lower end and probably because by airport and a different clientele. Probably wouldn’t stay again. The free breakfast was limited and just not fresh. This wasn’t a cheap stay so a little disappointed. Last thing had to request blankets there was a sheet and light duvet. I understand cut backs but Hyatt has to step it up.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast quality and availability vary widely—some guests enjoyed it, while others found items bland, powdered, or not replenished. On‑site food options are limited, sometimes unavailable, and late‑night offerings can be sparse or pricey.

Related guest reviews

8

ADRIANA

Oct 28, 2024

·

Stayed 5 nights

This hotel is really good, I just recommend to have coffee available after the breakfast. There are a lot of hotels cheaper that this one that offers coffee 24 hours. This hotel has an Starbuck signal at the lobby but there is nobody there to sell the coffee. Other that that everything was excellent, the breakfast is really good.

8

Joseph

Nov 25, 2024

·

Stayed 1 night

Hotel was fine; disappointed that the breakfast bar was completely out of coffee and eggs when we came down at 8:30. Otherwise fine.

8

Shanel

Apr 14, 2025

·

Stayed 2 nights

Breakfast was terrible

8

Frank

Dec 27, 2024

·

Stayed 1 night

No restaurants on the premises! Just a bar with limited selections.

4

Heather

Feb 27, 2024

·

Stayed 3 nights

First impressions are everything! After checking in we went to the room they said would be ours. It was not cleaned yet and was really bad. They got us in a room on a different floor pretty quick. The room was nice but there was no microwave in the rooms. We had to go to the 1st floor to warm up food. They have signs in the elevator offering great hot cooked food, but when you go down there it is a cold wrap. If you are going to stay there i would make sure to have a place to eat setup.

4

Fred

Aug 24, 2025

·

Stayed 2 nights

My biggest reason for booking was the pool. It was closed the whole time I was there. I was hungry in the middle of the night and ordered a chicken sandwich. I had to go to the front desk and was charged $16 for a very dry chicken sandwich on a dry roll. There was no bell service. I use a cane to walk so this was very difficult for me. I’m checking in the front desk clerk never even smiled barely even looked me in the face.

8

Roger

Dec 11, 2024

·

Stayed 7 nights

Clean with friendly staff. Carpet near bathroom worn. Breakfast passable but not exemplary, scrambled eggs watery, I liked the sausage. I would return to this hotel.

8

Nancy

Sep 16, 2024

·

Stayed 1 night

The room was clean and provided the minimal necessities. The morning breakfast was poor, especially the powered scrambled eggs. We will chose another place when we return to Raleigh in June.

8

Barry

Jul 13, 2025

·

Stayed 1 night

Breakfast was mediocre

10

Charisse

Oct 17, 2023

·

Stayed 2 nights

My 3 day stay here was fantastic! Property was very clean and quiet and only 5 minutes away from the Raleigh/ Durham Airport. My room was very clean, bed was comfy and fluffy pillows. Breakfast was wonderful. Fresh hot breakfast with eggs, sausage links, pancakes and the usual bagels, fruit and oatmeal. Nice variety of options. I really enjoyed my stay here.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $194
11 $113	12 $137	13 $149	14 $146	15 $130	16 $134	17 $136
18 $98	19 $130	20 $127	21 $139	22 $120	23 $120	24 $129
25 $96	26 $131	27 $140	28 $135	29 $124	30 $119	31 $108

Su	Mo	Tu	We	Th	Fr	Sa
1 $97	2 $119	3 $134	4 $135	5 $126	6 $149	7 $172
8 $111	9 $135	10 $143	11 $131	12 $140	13 $141	14 $157
15 $111	16 $127	17 $142	18 $141	19 $127	20 $137	21 $135
22 $102	23 $108	24 $111	25 $110	26 $134	27 $126	28 $129
29 $104	30 $126

Hyatt Place Raleigh-Durham Airport

Prices for Hyatt Place Raleigh-Durham Airport

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds (High Floor )

Room, 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed (High Floor)

Guest reviews of Hyatt Place Raleigh-Durham Airport

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Raleigh-Durham Airport

Prices for upcoming dates