Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered?

A complimentary breakfast is included with the stay.

Are pets allowed at the property?

Pets are allowed with a fee of USD 30 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the property located in relation to local attractions?

The property is located in Downtown Fresno, within a 15-minute drive of California State University, Fresno and Tioga Sequoia Craft Brewery. Nearby attractions include Saroyan Theatre (0.3 km) and Selland Arena (0.4 km).

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

SureStay by Best Western Fresno Central

What guests think

At SureStay by Best Western Fresno Central, travelers highlight budget-friendly stays and a walkable downtown location near the convention center and ballpark, while reviews also cite inconsistent cleanliness, maintenance issues, thin walls and noise, and a very basic, unreliable breakfast.

Many rooms feel simple or newly refreshed, but recurring complaints mention loud or confusing HVAC, small or uncovered windows, and layout quirks. Facilities are limited, with reports of a dirty pool, an ice machine frequently out of service, narrow parking, and sketchy Wi-Fi. Expect a basic, no-frills stay that trades polish for price and proximity.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with repeated reports of limited or narrow parking, an ice machine often out of order, and a pool that can be poorly maintained. Several guests also mention unreliable Wi-Fi and good exterior lighting/security presence.

Related guest reviews

8

Beverly

Oct 23, 2024

·

Stayed 1 night

It's a simple establishment. Basic, but when I saw that they not only have cameras to monitor the parking area, they also actively check any unknown people on the premises. At all hours. I saw in action.

6

Kristi

Aug 15, 2025

·

Stayed 1 night

This is an older facility in downtown Fresno. Room was clean. Bed reasonably comfortable. Bath towels were very small (2/3 the size of a basic bath towel) and stained. The pool and surrounding area was filthy and not well maintained. I spent an hour cleaning the pool so my daughter could get in it. Pretty disappointing.

8

hugh

Nov 23, 2024

·

Stayed 2 nights

While Hotel was clean the WiFi was sketchy and i had to keep rebooting it

6

Thomas

Oct 16, 2025

·

Stayed 7 nights

Great price, and terrific location in walkable downtown, right next to Saroyan Theatre and Convention Center, civic center, tons of great dining options. Easy free parking. Clean and decent, comfortable rooms. Free breakfast. One gets the impression new owners have a few things to take care of. Broken phone, ice machine out of order although they can give you ice at front desk, saw a few little roaches, no recycling. But bottom line: when I come to Fresno again, this most likely is where I will choose to stay.

10

Miguel

Jul 6, 2024

·

Stayed 2 nights

Cleaners did an excellent job came in to a clean room . Property is well lit in the front and staff was friendly and quick thank you

8

Bou

Sep 12, 2025

·

Stayed 1 night

Not a lot of parking, but the hotel was clean and near chuckchansi park, where we were headed for a concert.

6

Marlon Andrews

Jun 1, 2025

·

Stayed 3 nights

My lock stopped working but they fixed pretty quickly. Room was clean. But did not have ice.

6

Ashley

Mar 31, 2025

·

Stayed 2 nights

There was no ice machine, no hairdryer, no plug in the bath tub. Room was clean-ish but shows its age and crappy renovations. The room smelled heavily of mildew and not sure if it was just this room or all of them. The breakfast was underwhelming but I guess better than none, just avoid the coffee.

8

Noelle

Jun 2, 2025

·

Stayed 1 night

Late night check in was easy and fast. Rooms were clean. Wore headphones to minimize the noise coming from room above. Parking spaces are very narrow. I have a compact car and barely fit in between a lot full of SUVs.

6

Sarah

Jan 12, 2025

·

Stayed 1 night

The place was decent for an overnight stay but the ice machine didn't work & there was no other option available. Breakfast was only packaged croissants, coffee, toast & gummy waffles with juice. It is what it is... other than that it was ok for the price.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, but others reported dirty floors and fixtures, lingering odors, stained linens, and occasional pests. Housekeeping misses like missing towels or unserviced rooms appear in multiple reviews.

Related guest reviews

2

Alexandra

Dec 1, 2025

·

Stayed 1 night

Wanted to check in at 5 and room wasn't ready. Went to store and came back. They said the room was ready but it wasnt clean. There was hair everywhere. Bedding didn't appear to have been changed. Shower sprays water everywhere and there is no curtain just a half divider.

4

Teresa

Aug 23, 2024

·

Stayed 1 night

First room had cockroaches and a door that opened into a large storage room. Second room smelled bad.

2

HAROUTIOUN

Sep 3, 2024

·

Stayed 2 nights

The room was dirty! Hairs on tables and very dirty floors. Stained doors and dust everywhere

6

Ruochun

Feb 7, 2025

·

Stayed 2 nights

Bath towel is old and make feel it’s not clean; breakfast is not that fresh and very limited…

10

Christine

Dec 29, 2025

·

Stayed 2 nights

Room was clean and no cigarette smell..Yesss! None! I am so thankful for this updated surestay by best western location. Bathroom was clean, fridge was clean, microwave was clean. Room also came with a personal coffee maker. The housekeepers were very attentive. Thank you to the older housekeeper who swept the pigeon poop on the second floor and for offering new towels and toliet rolls. Would recommend this location to friends and families visiting Fresno. Can't beat the price.

10

Sanjeev

Nov 30, 2025

·

Stayed 1 night

Excellent Front desk, Clean rooms

2

mario

Dec 6, 2025

·

Stayed 1 night

I’m very understanding of the price you pay versus what you get, but even at this price, it just wasn’t worth it, there was a gap around the room door that let cold air and noise and light all day and night, there were some use Q-tips on the side of the bed and under the desk for some reason, and there was a piece of gum stuck to the wall of the shower as if someone jumped into the shower, then just took it out and place it there. It made the rest of the day very hard because you can’t tell what’s clean and what’s not, the floor was very dusty, probably from the gap around the door, My feet were black just walking around in the room, also the base of the bed was metal and popped every time you over on the bed, all these things made sleeping IMPOSSIBLE

2

CYNTHIA

Oct 10, 2024

·

Stayed 4 nights

I booked 10 rooms for my employees - professional dancers who were in Fresno to perform (10/2024). The reviews commented that the accommodations were basic but very clean. Of the places I found that were in walking distance, this seemed quite decent. Below is the feedback I received... - Upon arrival to the hotel two of us had to switch rooms due to them not being cleaned and/or saw visible mold in the room. - One room has bullet holes in the window and smells strongly of mildew (see photo). - Another room has nasty graffiti written on the bathroom (see photo). - All of the rooms are absolutely filthy, bathmats and feet turn black from just touching the floor. - There was no WiFi connection in the entire motel. - There was poop on the curb outside the front desk. - Fires being built on the ground next to the pool. - And last night from the hours of 12am - 4am and then again starting at 8am a motorcycle gang took host to the parking lot blasting music so loudly it was heard inside all of our rooms clearly. (videos taken around 2:30am were sent to the hotel manager but are not able to be included in this review). - This area is absolutely not walkable for safety reasons. It is crawling with crackheads and homeless people who approach us and cat call the woman both on and off the property. These dancers tour all over the U.S. and the world and have stayed at countless hotels. They have never encountered a situation quite like this. Consider other options!

6

Marilyn

Sep 30, 2025

·

Stayed 1 night

The windows had blue paint on it. There were scratches on the wall. Floor felt dirty. Looked like it wasn’t swept. Sink was not wiped off. One light wasn’t working and the TV volumn didn’t work.

4

Jennyfer

Apr 23, 2024

·

Stayed 1 night

It was an okay hotel to stay at for one night. The only downside was that there were cockroaches in our room.

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Rooms

Rooms are simple and recently updated in parts, with some comfortable beds, but noise from neighboring rooms and thin floors or walls is a recurring concern. Several reviews note practical issues such as loud or confusing HVAC, odd layouts, small or uncovered windows, and sketchy Wi-Fi.

Related guest reviews

8

Joseph

Nov 11, 2024

·

Stayed 2 nights

Here's the deal - the place is nicely done up, clean, comfortable. The only problem is with other guests who you can't really blame the site for. That said, if you aren't sold out, which they weren't - there were plenty of empty spots in the parking lot and many dark rooms, then you could enhance the guest experience, especially downstairs guests, by not putting people in rooms UNDER other people unless you have to. The person upstairs was noisy at all hours, the floors creeked tremendously and we could hear everything they did at 2-3am when normal people sleep, they were training elephants or something equally noisy. It's an old hotel that's been done up nicely but the paper thin roof/floor is a problem when you have guests who don't actually stay there to sleep.

10

Juan

Jul 14, 2024

·

Stayed 1 night

Easy check in and out. Comfortable bed. Easy walk to the Selland Arena.

6

Raymond

Jan 7, 2025

·

Stayed 1 night

For this one night stay, the heater / AC was a bit noisy which made it difficult to sleep. Also I discovered that the liquid bath soap dispenser had not been filled.

4

Joanne

Feb 17, 2025

·

Stayed 1 night

It was more basic than Motel 6. Sterile. But most of all I was freezing because there were soome vents high on the wall, no thermostat or dials. The next morning the hotel clerk said the dials to turn on the HVAC were on top where you couldn't see or reach. Really stupid

8

hugh

Nov 23, 2024

·

Stayed 2 nights

While Hotel was clean the WiFi was sketchy and i had to keep rebooting it

4

Nathan

May 19, 2025

·

Stayed 1 night

The layout of this motel room was very weird: the toilet and shower were in the bathroom, but the sink back in the bedroom - but, then, the towels were back in the bathroom, with no towel rack by the sink. So, to use the toilet you'd have to walk into the bathroom, then back to the bedroom, then back to the bathroom, then back to the bedroom. This didn't seem to have been thought through at all: the soap dispensers weren't over the sink, but off to the side, so you'd risk dripping soap onto your bedroom floor (again, with the towels back in the other room). The walk-in shower had barely any lip and was built on a slant, so the water would stream across half the bathroom; I had to use all my towels to mop up the water from the floor. Overall the room had a barren feel, with no decorations except a broken mirror. The bathroom especially had a bit of a prison cell vibe.

6

Ashley

Oct 21, 2025

·

Stayed 1 night

You get what you pay for, got our room for one night for event Room was clean but the smell was old maybe from the old Ac units they have the room we had had two small windows that did not have a curtain waking up in the morning was very bright we was at a corner so nobody could walk by We didn’t know they offer breakfast if they did I’m not sure wasn’t told but other then the windows with no curtains it was ok

8

Noelle

Jun 2, 2025

·

Stayed 1 night

Late night check in was easy and fast. Rooms were clean. Wore headphones to minimize the noise coming from room above. Parking spaces are very narrow. I have a compact car and barely fit in between a lot full of SUVs.

6

Mark

Jul 31, 2025

·

Stayed 1 night

They need blackout curtains. It was way too bright to sleep

8

Katerina

Jun 12, 2025

·

Stayed 1 night

My complaints are that the beds were really hard and that air conditioner wasn't already running on a hot day; took several hours to cool off the room. The rooms were clean, they had a walk in shower, and it was peaceful

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Service

Service feedback is mixed: numerous guests praised friendly, helpful staff and quick fixes, while others described rude interactions, slow or unresponsive front desk support, and check-in or charging complications. Noise enforcement and housekeeping consistency also varied.

Related guest reviews

10

Logan

Jul 13, 2025

·

Stayed 3 nights

Comfortable stay. Very helpful staff

2

Frank

Oct 13, 2025

·

Stayed 2 nights

Stayed two nights…room was not serviced on the second day…bed not remade, no fresh towels…addressed it with the front desk. No change even by the evening after arriving back. Most terrible hotel experience in my life. Will never stay at a Best Western establishment again.

2

Christina

May 20, 2024

·

Stayed 1 night

Susannah the front desk manager was horrible. I waited for 15 minutes while she stared at her computer screen. I finally had to show her how to remove the wrong name she had typed in the search bar. Once she found my reservation, after i told her, its the last name on the screen in front of you, she then stood looking at her screen for another 2 minutes.

2

Gabriel

Oct 28, 2024

·

Stayed 1 night

I did not like people being loud outside my room playing guitar and people in the parking lot playing loud music till 5:30 in the morning. Called front desk 8 times till they answered and did nothing about the noise complaint.

6

Rebecca

Jun 11, 2025

·

Stayed 1 night

Property was ok. It was clean but the rooms were hot when arriving. Air conditioning is not kept on in empty rooms. After turning it on it went out twice and we had to switch rooms. The staff was very nice and quick to accomodate. The rooms were clean. This is not a fancy hotel but it was all we needed. Clean rooms, safe and close to the Chuckchansi Ball Park.

8

Laura

Mar 28, 2025

·

Stayed 2 nights

The place was remodeled so it looked nice but bathroom was small and the deadbolt lock did not work (no hole in the frame for the bolt) and the chain lock was barely hanging on. It was mostly clean and the beds were very comfortable. We had a late check-in and as tired as we were we had to wait for towels because there weren’t any in our room. I asked enough for the 3 of us and I was only handed enough for 2. When I asked for a 3rd I was told they were “rationed” but could have more in the morning. I insisted on a 3rd and eventually got it. There wasn’t any hand soap in the dispenser either but that was replenished without issue. Aside from the security of the door, the towel issue and limited parking I would consider staying there in a pinch. We only used the place to sleep and get ready so it served its purpose.

10

Sanjeev

Nov 30, 2025

·

Stayed 1 night

Excellent Front desk, Clean rooms

6

Olivia

Feb 22, 2025

·

Stayed 1 night

We were double charged for the cleaning deposit. One charge was reversed but after alot of calling and the office did hang up on us.

10

Sasha

Jun 7, 2025

·

Stayed 1 night

Staff were very polite and accommodating. Great place to stay,

10

Wayne

Sep 1, 2024

·

Stayed 1 night

Had a very loud neighbor right above us - made noise for hours. Front desk took care of it but it still took another hour for them to stop making very loud noises. Thanks front desk.

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AI-generated summary based on recent guest reviews

Location

Central downtown location close to the convention center, Selland Arena, and the ballpark, with easy walking to events and some dining. Some guests felt the immediate area can feel sketchy or noisy, especially late at night.

Related guest reviews

8

KATHERINE

Sep 12, 2024

·

Stayed 1 night

We stayed on a Sunday night and it is a great place to rest but do not expect to have things to do around this quiet downtown area.

10

Ross

Aug 24, 2024

·

Stayed 1 night

Stayed for a night on the way down from san fransisco. Right near stadium so great place to stay for a baseball game.

10

Juan

Jul 14, 2024

·

Stayed 1 night

Easy check in and out. Comfortable bed. Easy walk to the Selland Arena.

2

Alyssa

Aug 10, 2025

·

Stayed 1 night

The room was OKAY but the window literally had bullet holes in them. We found sex toys under the bathroom sink and the cleanliness was just not acceptable. Sketchy part of fresno, very noisy and lots of homeless and drug addicts wandering the streets.

8

David

Apr 25, 2024

·

Stayed 2 nights

Nothing fancy, but clean, quiet, safe, comfortable, and a terrific downtown location very near convention center, walkable to lots of cool stuff. Easy free parking. Garbage all around dumpster looked a bit sketchy at first. No visible place to recycle. No charging for electric vehicles.

6

Thomas

Oct 16, 2025

·

Stayed 7 nights

Great price, and terrific location in walkable downtown, right next to Saroyan Theatre and Convention Center, civic center, tons of great dining options. Easy free parking. Clean and decent, comfortable rooms. Free breakfast. One gets the impression new owners have a few things to take care of. Broken phone, ice machine out of order although they can give you ice at front desk, saw a few little roaches, no recycling. But bottom line: when I come to Fresno again, this most likely is where I will choose to stay.

10

Mandy

Jun 17, 2024

·

Stayed 1 night

The Sure Stay has a lot of negative reviews but I took a chance because it is a 3 min walk to the Convention center and room was super cheap. This place was great … quiet and clean! Huge empty parking lot and no parking fee. It was safe and location was perfect. I completely recommend and I’m picky about hotel/motels but this place was the best!! No frills but door dash brings anything you need.

10

Denisse M

Sep 5, 2024

·

Stayed 1 night

Wonderful customer service fast reservation. This hotel is very clean. Feels safe and there’s lots of light throughout the hotel it’s in a very convenient place. Lots of places to eat nearby walking distance literally downtown Fresno.

8

Bou

Sep 12, 2025

·

Stayed 1 night

Not a lot of parking, but the hotel was clean and near chuckchansi park, where we were headed for a concert.

10

Maria

Jan 17, 2025

·

Stayed 1 night

Close to downtown

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is frequently described as very basic, with limited choices and coffee or juice machines or items sometimes unavailable or not replenished. A few guests enjoyed it, but overall expectations should be modest.

Related guest reviews

4

Melissa

Mar 30, 2025

·

Stayed 2 nights

Checkin time was 2pm we arrived after 5pm and the room was dirty and had no towels. We had to go to the front to ask for towels. Clerk seemed frazzled and overwhelmed. Day 2, we left and came back about 10 hours later and the towels had been taken from our room without turn down service. (Fine but why take our towels). We had to again ask for towels! Second day no breakfast was out so that was an additional bummer since it’s listed as “free breakfast”.

2

Rosaura

Mar 30, 2025

·

Stayed 1 night

Our room had an awful smell. There was NO breakfast at all. Only water down juice. Tv didn't work. Front desk stated he would check it out and was not able to get it work. Then said he would get someone out and never did. Would not recommend to stay. Only good thing was walking distance to fresno convention center.

2

Ian

Dec 3, 2025

·

Stayed 1 night

AC was very loud. Breakfast was OK but the danish and cereal ran out and were not replenished

10

ERIC

Oct 25, 2024

·

Stayed 1 night

Great place if on a budget trip..the breakfast was nice.

6

Thomas

Oct 16, 2025

·

Stayed 7 nights

Great price, and terrific location in walkable downtown, right next to Saroyan Theatre and Convention Center, civic center, tons of great dining options. Easy free parking. Clean and decent, comfortable rooms. Free breakfast. One gets the impression new owners have a few things to take care of. Broken phone, ice machine out of order although they can give you ice at front desk, saw a few little roaches, no recycling. But bottom line: when I come to Fresno again, this most likely is where I will choose to stay.

8

valerie

Sep 4, 2025

·

Stayed 1 night

Air conditioning was great! Toiletries great! Good TV choices. But floor made my feet dirty. Yech! And I didn't get any breakfast because it doesn't start until 6:30.

6

Lyle

Dec 10, 2025

·

Stayed 2 nights

Heater yes. Breakfast subpar

6

Ashley

Mar 31, 2025

·

Stayed 2 nights

There was no ice machine, no hairdryer, no plug in the bath tub. Room was clean-ish but shows its age and crappy renovations. The room smelled heavily of mildew and not sure if it was just this room or all of them. The breakfast was underwhelming but I guess better than none, just avoid the coffee.

6

Sarah

Jan 12, 2025

·

Stayed 1 night

The place was decent for an overnight stay but the ice machine didn't work & there was no other option available. Breakfast was only packaged croissants, coffee, toast & gummy waffles with juice. It is what it is... other than that it was ok for the price.

6

Ana

Aug 30, 2025

·

Stayed 1 night

the room had a bad smell. continental breakfast don’t offer you water you have to buy for 2:00 dollar a bottle. no cups for coffee it was not a good experience.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $77	7 $73	8 $74	9 $91	10 $96
11 $74	12 $71	13 $70	14 $70	15 $71	16 $84	17 $84
18 $78	19 $78	20 $78	21 $74	22 $74	23 $76	24 $123
25 $72	26 $69	27 $69	28 $69	29 $74	30 $81	31 $76

Su	Mo	Tu	We	Th	Fr	Sa
1 $104	2 $104	3 $111	4 $106	5 $111	6 $104	7 $111
8 $104	9 $112	10 $104	11 $104	12 $106	13 $107	14 $109
15 $104	16 $112	17 $112	18 $109	19 $107	20 $107	21 $109
22 $109	23 $108	24 $106	25 $103	26 $106	27 $106	28 $107
29 $105	30 $112

SureStay by Best Western Fresno Central

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Guest reviews of SureStay by Best Western Fresno Central

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay by Best Western Fresno Central

Prices for upcoming dates