Name: Hotel Murano
Address: 1320 Broadway Plaza, Downtown Tacoma, Tacoma, Washington, United States of America, Tacoma, Pierce County, US
Price range: $102–$331 per night
Rating: 8.38

What guests think

Hotel Murano draws praise for its friendly staff, distinctive glass art, central location near the convention center and museums, and comfortable beds and views, while reviews also cite dated rooms, intermittent maintenance issues, elevator delays, and paid self‑parking.

Cleanliness feedback is mixed, with many spotless stays alongside reports of musty odors, worn furnishings, and occasional lapses in housekeeping. Room comfort is generally good, but weak or inoperative HVAC, street or elevator noise, and small or basic TVs are mentioned. Expect an artsy downtown hotel with personable service and conveniences, balanced by older rooms and operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are convenient and often appreciated. Many guests report paid self-parking and frequent elevator outages or slow service; some also found parking lots inconvenient or unsecured.

Related guest reviews

6

Roy

Aug 18, 2025

·

Stayed 1 night

Condition of the room was disappointing, Ice machine inoperable and the bar is closed on Sunday. I went to a different hotel for my next night in town.

8

Daniel

Jun 7, 2025

·

Stayed 1 night

Hotel Murano is in a convenient location to explore Tacoma's downtown area. It does have a few amenities like a decent restaurant & a bar area. The building is in need of a little updating, in particular, the elevators - very slow with 1 of 3 out of service.

6

Theresa

Jul 31, 2025

·

Stayed 2 nights

Everyone staying there was taking the bar exam and in a rush and only one elevator was running. It was beyond frustrating.

10

Amanda

Aug 24, 2025

·

Stayed 1 night

great location, friendly staff, bar and restaurant in hotel, close to Tacoma museums. Contemporary decor with focus on glass art.

6

Amy

Sep 1, 2025

·

Stayed 2 nights

The hotel is renovated and they added some really nice artwork to give it a modern feeling. The rooms are comfortable but still have the refurbished feeling. We hoped that our room would have been cleaned and towels and coffee filled but this didn’t happen even after we returned a text asking if we needed anything. I also paid for parking and the info was entered in by the front desk incorrectly so I got a parking ticket. I was hoping to like this stay but it was not the best.

10

Krista

Sep 26, 2025

·

Stayed 1 night

Check in was easy. Parking is very expensive. I didn't see that listed in the description. $28 for one night. The room is fine. Nothing special. Kind of old and dingy. Bed is nice and comfortable. Stained carpet. Stained shower. No water bottles in room. Outdated furnishings. Kind of surprising after seeing how nice the lobby and other facilities are

6

Wendell

Jul 20, 2025

·

Stayed 3 nights

They had three elevators and sometimes the second one was available the third never did operate I was there for a convention for 5 days.

10

anarae

Jun 3, 2025

·

Stayed 1 night

The room was nice but very basic. The decor around the hotel was gorgeous!! The parking was not great, very small lot and a tight fit , and overflow was in an upper lot that was a little less safe feeling at night.

8

Jack Carrigg

May 15, 2025

·

Stayed 1 night

the only ice available was on the 5th floor, we were on the 23rd, the bar was ice cold and to open..

8

Jacqueline

Nov 11, 2025

·

Stayed 2 nights

The parking fee and $100 hold per night isn’t mentioned in listing

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Cleanliness

Many guests found rooms and public areas very clean, but others reported stained or worn carpets and furnishings, musty odors, and occasional dirty bathrooms or missed housekeeping.

Related guest reviews

4

Maria

Nov 2, 2025

·

Stayed 2 nights

Clean carpet, bed skirt and chair should be a must; unfortunately, we didn’t get any of that. The bathroom lighting was poor and didn’t have a heat outlet, it felt like a closet.

10

Sandra

Aug 18, 2025

·

Stayed 1 night

Carpets in lobby were very worn.

10

Eric

Dec 1, 2025

·

Stayed 2 nights

Room was very clean and the staff was so helpful and friendly from the front desk to the restaurant staff to the cleaning staff

4

Whitney

Apr 6, 2025

·

Stayed 2 nights

Our room was not clean. There was black specks on one bed and a stain on the other comforter. There was also stains along the counter tops / dressers. Unfortunately, the bathroom was also dirty. The bathtub had black inside of it.

4

Robin

Jul 27, 2025

·

Stayed 1 night

Elevator repeatedly broken and staff seemed accustomed to working around building problems and downplaying inconsistencies and issues. Most of the staff is very friendly but that doesn’t make up for the expectation set up by their four star rating and advertising. As far as rooms go, I was extremely disappointed by the contrast between how the patron level room was presented and what it actually was. The room was dingy and stained. However, the beds were clean and comfortable, and the view was incredible.

6

David

Jun 23, 2025

·

Stayed 1 night

The room was not clean in that there was splatter on the walls in the bathroom. Not what you wanna see. Probably will not be coming back because of that. Everything else was great.

6

Thomas

Oct 9, 2025

·

Stayed 1 night

Our curtains were shredded like a cat climbed up and ripped them apart The bathtub had been painted over and the paint was peeling Someone used the iron on the carpet and melted some of it Atmosphere therefore not pleasant / also had a musty smell - not sure if someone had been smoking in there

2

shonna

Jan 1, 2025

·

Stayed 1 night

0 The sheets were not cleaned and had stains. We could not get anybody at the front desk to answer. Ever!!! Thank goodness I brought I brought extra blanket. There was blood on the back of the bathroom door. There was some sort of water leak at some point by the window. With a whole bunch of paint peeling off the ceiling that's falling onto the window sill. This room was not clean. And I'm so disappointed that I could not get anybody at the front desk to assist last night. I will never stay at this establishment again. Also want to mention when I was in line checking out. Several customers had similar complaints as well. Oh, and don't get me started on the “free” breakfast that was already ran through by 7 AM and it was completely filthy in there. Your hotel is supposed to be a high-end hotel. I would like this message passed on to the manager over the whole hotel. This completely ruined mine and my husband’s New Year’s and anniversary.

6

Shon

Jun 23, 2025

·

Stayed 1 night

At one time this was a nice hotel. Now it’s showing signs of neglect. While clean, the furniture has dings and closets have screws coming loose. The carpets are getting worn. Top it off only 2/3 elevators were working which was a disaster mid morning that resulted in waiting for 3-7 elevators full to pass before you could get on one. That said, it’s clean, comfortable and quiet. The glass decor is beautiful and interesting.

10

Rene'

Oct 14, 2025

·

Stayed 3 nights

Always super friendly and clean. Close to everything. My number 1 place to stay when I visit Tacoma.

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Rooms

Beds are comfortable and higher floors offer strong city or Mt. Rainier views. However, rooms feel dated with recurring HVAC problems, noise from streets or elevators, and basic or small TVs; Wi‑Fi reliability varies.

Related guest reviews

8

David

Aug 28, 2025

·

Stayed 3 nights

Great stay but there was a lot of mechanical noise from I think the elevator. Also the hvac was pretty weak.

8

Andrew

Apr 21, 2025

·

Stayed 1 night

Very comfortable bed slept great Had to wait awhile for the elevator 10-15min A/C was not working

6

Elle

May 25, 2025

·

Stayed 2 nights

We were originally checked into a room that smelled of cigarette/weed. We asked for a different room and the new room seemed like a downgrade. It was smaller and didn’t have an additional chaise/sitting area and the view wasn’t as nice. Saturday morning there was no hot water. Saturday evening you could hear people arguing on the street (poor soundproofing) and at 2am our neighbours came back and were extremely loud. This is not the hotels fault and to their credit, they sent someone relatively quickly to deal with it. I don’t think I’d stay here again.

10

RACHEL

Jul 23, 2025

·

Stayed 1 night

The bed is comfortable and the rooms are spacious.

6

Andrea

Mar 3, 2025

·

Stayed 3 nights

AC didn’t work and the room was warm our whole stay. Had to open both windows the second night of our stay (and keep curtains partially opened) to cool the room down to a comfortable temp.

10

Jamie

May 26, 2025

·

Stayed 2 nights

Room was nice and modern. Lovely view of Rainier out the window

6

Nate

Sep 15, 2025

·

Stayed 3 nights

Seemed like an older hotel where all the money was spent on the lobby and hallways. I booked a corner King with mountain view but I was given a 12th floor room and could only see the city and some of the water(not even a hint of mountain). Rooms were not that comfy and had a few too many maintenance issues. No major issues, but enough to know that they are not addressed (sink stopper, soap dispensers falling off the wall, lights not working, microwave etc). Over a 3 night stay, neither of us slept a full night here due to street noise. Windows are not thick or well insulated so you can hear very well whenever someone in Tacoma is revving their engine and it seemed like every night someone is doing doughnuts in a nearby parking lot. Parking was $28/night and requires you to walk around to the front door to get in. Your parking spot is not reserved so you might come back and find that you have to park in a different parking lot a level higher and carry your bags down stairs and around the building. Breakfast is not included, but was pretty good and is priced appropriately for a hotel restaurant.

8

Michael

May 24, 2025

·

Stayed 5 nights

Food in the restaurant was excellent. Hotel design is interesting (especially if you're into glass). However, the hotel has also seen better days and is in need of a refresh. Room amenities were ok (great shampoo and conditioner, terrible coffee). Internet was unreliable and not well suited for business travel.

8

STACY

Jul 18, 2025

·

Stayed 3 nights

The property air conditioner vent was left open in my room, like literally unscrew from wall. AC was either freezing cold or felt like a heater when setting at 72. Rooms are a bit dated

8

sylas

Mar 25, 2025

·

Stayed 1 night

bro no smart tvs in 2025 is crazy

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Service

Staff are frequently described as friendly, helpful, and accommodating. Several guests, however, experienced unprofessional bar interactions and uneven responses from the front desk or housekeeping.

Related guest reviews

4

MICHELLE

Aug 1, 2025

·

Stayed 1 night

Not once in the three days and two nights we were there did housekeeping check to see if we needed anything or wanted our room clean, toilet was too far to the ground. I am in a wheelchair and had a very hard time getting back into my chair. Definitely was not a wheelchair accessible room the bathroom sink is clogged. The entire time has soapy, nasty water falling onto us had a very hard time getting around the room. That bed my lumpy could not wait to get back home and into my bed. No internet access also, my son had to sleep on the floor and we were not given anything extra as far as pillows or blankets will not stay at this property again.

6

David

Aug 16, 2025

·

Stayed 3 nights

The hotel was great. Clean and nice. The server at the bar was belligerent and aggressive and told me to ‘go fkoi yourself’. He tried to charge me twice.

6

Sarah

Aug 16, 2025

·

Stayed 1 night

Restaurant on site wasnt a pleasant experience. Phone in room didnt work, never sent help. Tried to get more coffee stuff and it took almost an hour!

10

Eric

Dec 1, 2025

·

Stayed 2 nights

Room was very clean and the staff was so helpful and friendly from the front desk to the restaurant staff to the cleaning staff

10

Matt

Oct 30, 2025

·

Stayed 2 nights

My room was clean and extremely comfortable and the staff friendly, courteous, knowledgeable about the area and professional

10

Samantha

Aug 31, 2025

·

Stayed 1 night

The bartender, Adam, he made our stay. Would recommend Hotel Murano solely based on his level of service and amazing personality.

6

Mark

Aug 17, 2025

·

Stayed 1 night

Great hotel with good location. Unfortunately, the man behind the bar on our stay tried to overcharge and when it was politely pointed out he said °Go f""k yourself° loud enough for us all to hear. As a consequence of this we will not be staying again. This is a shame as we have been a couple of times and due to family living close we had planned on going again.

2

James

Feb 18, 2025

·

Stayed 1 night

I will never book another night at your hotel again after the terrible customer service provided by the manager, Anna, and her front desk staff. I book many rooms at your hotel every year, including last night for Mr Sachin Joshi. I extended his stay until tomorrow, but your staff, on Anna's instructions, refused to let him back into the room because, despite being told by someone at the front desk that I could fill it in when I returned to my office in two hours, I had not yet filled in the credit card authorization form. Keep in mind that he had provided a card for the previous room.

4

Yvonne Vargas

Aug 6, 2025

·

Stayed 4 nights

The room was clean and comfy. The restaurant service was excellent. Our server Angela at Bite was friendly and made us feel welcome. I also liked the hotel’s eco-friendly idea of offering vouchers for skipping housekeeping. However, the front desk has room for improvement. Before arrival, my flight was delayed and when I called about a late check-in, one staff member was unhelpful and the team wasn’t on the same page about the policy. There were also a few small issues during the stay such as a leaky sink and a microwave that did not work, plus some trouble switching my payment card at checkout. Some staff were great, but I wish there had been more flexibility and clearer communication overall.

10

Steven

Sep 26, 2025

·

Stayed 1 night

Friendly staff. Bartender Adam was great.

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Location

Downtown location is central and walkable to the convention center, museums, and restaurants. Some guests noted street noise and a less comfortable feel around parking areas at night.

Related guest reviews

8

Rob

Jul 9, 2025

·

Stayed 1 night

We were charged $28 for parking, and while parking and unloading we had to literally fight off a homeless person. Cops were called and police report made, luckily none of us were injured. Just a ripped shirt. Once we made it into the hotel everything was okay, other than the worrying whether or not our truck would be vandalized. In retaliation for calling the police.

10

Craig

Sep 18, 2025

·

Stayed 1 night

Part of the downtown core of our old hometown.

10

Natascha

Aug 21, 2025

·

Stayed 1 night

It’s a beautiful hotel. It’s a little sketchy at night if wandering away from hotel and the bar closes too early. If they have people that want to stay they should try and stay open later. Noticed a wedding party being turned away at ten pm

10

Theresa

Nov 15, 2025

·

Stayed 1 night

Beautiful hotel and in a great location.

10

Juan

Aug 29, 2025

·

Stayed 3 nights

A block from the convention center

10

Erika

Jan 23, 2025

·

Stayed 1 night

Great location central to all the areas of downtown Tacoma either walkable or short uber to everything in Tacoma. Fun and artsy vibe, rooms are great.

10

april

Sep 2, 2025

·

Stayed 1 night

This hotel is gorgeous! Well located within easy walking distance to so many great places. The hotel is basically an art museum - wish I could have stayed longer. The rooms are beautiful and comfortable with great views.

6

Nate

Sep 15, 2025

·

Stayed 3 nights

Seemed like an older hotel where all the money was spent on the lobby and hallways. I booked a corner King with mountain view but I was given a 12th floor room and could only see the city and some of the water(not even a hint of mountain). Rooms were not that comfy and had a few too many maintenance issues. No major issues, but enough to know that they are not addressed (sink stopper, soap dispensers falling off the wall, lights not working, microwave etc). Over a 3 night stay, neither of us slept a full night here due to street noise. Windows are not thick or well insulated so you can hear very well whenever someone in Tacoma is revving their engine and it seemed like every night someone is doing doughnuts in a nearby parking lot. Parking was $28/night and requires you to walk around to the front door to get in. Your parking spot is not reserved so you might come back and find that you have to park in a different parking lot a level higher and carry your bags down stairs and around the building. Breakfast is not included, but was pretty good and is priced appropriately for a hotel restaurant.

10

Amanda

Aug 24, 2025

·

Stayed 1 night

great location, friendly staff, bar and restaurant in hotel, close to Tacoma museums. Contemporary decor with focus on glass art.

10

Rene'

Oct 14, 2025

·

Stayed 3 nights

Always super friendly and clean. Close to everything. My number 1 place to stay when I visit Tacoma.

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Dining

On-site restaurant and bar receive mixed feedback: many enjoyed tasty meals and great bartenders, while others found breakfast mediocre or overpriced and noted limited hours.

Related guest reviews

6

Roy

Aug 18, 2025

·

Stayed 1 night

Condition of the room was disappointing, Ice machine inoperable and the bar is closed on Sunday. I went to a different hotel for my next night in town.

10

Jacqueline

Oct 3, 2025

·

Stayed 1 night

Nicely appointed rooms. Great views! Lovely spaces. Breakfast service was outstanding! Food was excellent.

10

Natascha

Aug 21, 2025

·

Stayed 1 night

It’s a beautiful hotel. It’s a little sketchy at night if wandering away from hotel and the bar closes too early. If they have people that want to stay they should try and stay open later. Noticed a wedding party being turned away at ten pm

8

Mike

May 21, 2025

·

Stayed 1 night

Quiet facility - not certain how they stay in business. Unsecured parking was a little unnerving for leaving an expensive vehicle overnight. Restaurant menu very Limited

6

Andrew

Nov 2, 2025

·

Stayed 1 night

eggs were overdone due to being kept hot too long. sausages were substandard, coffee was ok.

8

Michael

May 24, 2025

·

Stayed 5 nights

Food in the restaurant was excellent. Hotel design is interesting (especially if you're into glass). However, the hotel has also seen better days and is in need of a refresh. Room amenities were ok (great shampoo and conditioner, terrible coffee). Internet was unreliable and not well suited for business travel.

10

Mollie

Aug 16, 2025

·

Stayed 1 night

Food was top tier

8

Holly

Aug 25, 2025

·

Stayed 1 night

The jam in the lobby was off the charts amazing, but you need better bartenders for a night like tonight. The rooms are also in need of updates.

2

David

Nov 19, 2024

·

Stayed 1 night

Breakfast was disgusting. Fed my toddler stale cereal. The bread was old. They had no options whatsoever. If you plan to stay here plan on going out for breakfast.

6

Mariah

Aug 30, 2025

·

Stayed 1 night

Room was okay, not what I expected from a 4 star hotel- minor cleanliness issues and listened to a crosswalk or alarm beep all night while on the 19th floor. Half the elevators had hand written signs that said the panel doesn’t work. Had to pay $28 for parking in the lot a five minute walk from the front doors. Staff (except the gentleman that checked me out) left something to be desired with their attention or care. None were rude but they were not friendly either. Waitress at the restaurant forgot my dessert on my to go order and acted like I was inconveniencing her when I came back down stairs to get it- I was polite. I spent over $40 on dinner that was bland- nothing good was the crab chowder and dessert.

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Month	Average price
January	$120
February	$199
March	$164
April	$197
May	$201
June	$172
July	$165
August	$231
September	$183
October	$158
November	$150
December	$116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $130	3 $120
4 $112	5 $157	6 $279	7 $331	8 $228	9 $185	10 $167
11 $118	12 $102	13 $143	14 $146	15 $118	16 $166	17 $152
18 $126	19 $108	20 $122	21 $111	22 $130	23 $173	24 $144
25 $130	26 $118	27 $134	28 $127	29 $172	30 $122	31 $130

Hotel Murano

Prices for Hotel Murano

Monthly average prices

About this property

Location

Room options

Executive Room, 2 Double Beds (Club Two Double)

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 2 Double Beds, Accessible

Superior Suite, 1 King Bed with Sofa Bed, Accessible, Mountain View (Roll in Shower)

Premium Junior Suite, 1 King with Sofa Bed, Mountain Water Views

Junior Suite, 1 King, Corner

Deluxe Room, 2 Double Beds

Executive Room, 1 King Bed

Superior Suite, 1 King Bed with Sofa Bed, Mountain Water View

Club Suite King

Deluxe Room, 1 King Bed

Guest reviews of Hotel Murano

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Murano

Considering this hotel for your Tacoma trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $251
20 $150	21 $163	22 $167	23 $150	24 $202	25 $167	26 $157
27 $112	28 $103	29 $172	30 $151