Holiday Inn Express Ciudad De Mexico Condesa by IHG
From
$163
/ night
Select dates to see prices and availability
From
$163
/ night
About this property
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Dining
Take advantage of the hotel's room service.
Rooms
Stay in one of 74 guestrooms featuring flat-screen televisions. Digital television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.
Location
In the heart of Mexico City, Holiday Inn Express Ciudad De Mexico Condesa by IHG is within a 5-minute drive of Angel of Independence Monument and Paseo de la Reforma. This hotel is 1.9 mi (3 km) from World Trade Center Mexico City and 2.8 mi (4.5 km) from Auditorio Nacional.
What's nearby
Avenida Insurgentes(0.1 miles)
Mexico Park(0.3 miles)
Spain Park(0.3 miles)
MUCA Roma(0.4 miles)
Cibeles Fountain(0.4 miles)
Blackberry Auditorium(0.8 miles)
Diana the Huntress Fountain(0.9 miles)
Paseo de la Reforma(0.9 miles)
National Medical Center (Siglo XXI)(1 miles)
Angel of Independence Monument(1 miles)
Reforma 222(1.1 miles)
Torre Mayor(1.1 miles)
General Hospital of Mexico Dr. Eduardo Liceaga(1.2 miles)
Chapultepec Park(1.2 miles)
Parque Delta(1.3 miles)
Benito Juarez International Airport (MEX)(7.7 miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(27.6 miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(34.5 miles)
Laundry service
Elevator / Lift
Business Center
Safe-Deposit Box
Meeting Rooms
Luggage Storage
Location
Insurgentes Sur No 287, Col Hipodromo Condesa, Hipódromo, Mexico City, Mexico
Avenida Insurgentes (0.1 miles)
Mexico Park (0.3 miles)
Spain Park (0.3 miles)
MUCA Roma (0.4 miles)
Cibeles Fountain (0.4 miles)
Blackberry Auditorium (0.8 miles)
Room options
4
Standard Room, 1 King Bed, Accessible (Communications)
Room details
1 King Bed
Sleeps 2
TVCeiling Fan
7
Standard Room, 2 Queen Beds, City View
Room details
2 Queen Beds
Sleeps 4
TVCeiling Fan
4
Standard Room
Room details
1 Twin Bed
Sleeps 2
TVCeiling Fan
5
Standard Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
TVCeiling Fan
13
Standard Room, 1 King Bed, City View
Room details
1 King Bed
Sleeps 2
TVCeiling Fan
10
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
TVCeiling Fan
12
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
TVCeiling Fan
Guest reviews of Holiday Inn Express Ciudad De Mexico Condesa by IHG
8.4
Very good
Based on 374 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Express Ciudad De Mexico Condesa by IHG, travelers highlight the excellent Condesa location and value, while ongoing renovations bring dust and hiccups like unreliable key cards and limited or absent air conditioning, so experiences can vary.
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What guests think
At Holiday Inn Express Ciudad De Mexico Condesa by IHG, travelers highlight the excellent Condesa location and value, while ongoing renovations bring dust and hiccups like unreliable key cards and limited or absent air conditioning, so experiences can vary.
Many renovated rooms feel comfortable, with good beds and generally reliable Wi-Fi. Frequent drawbacks are traffic noise and thin walls, plus occasional maintenance or plumbing issues. It suits travelers prioritizing location over polish.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are affected by renovation: key cards and door locks have been unreliable, and some areas lacked a lobby or cafeteria during works. Parking exists but is limited or off-site, the elevator can be rough, and water systems/noise can disturb sleep.
Related guest reviews
8
David
Oct 26, 2025
·
Stayed 1 night
Still under construction, should be done soon. Switching from Roosevelt to holiday in express.
Still under construction, should be done soon. Switching from Roosevelt to holiday in express.
8
Ana
May 30, 2025
·
Stayed 1 night
The rooms are new and comfortable, the common spaces need renewals but I think they are doing them. It has free parking. Very good price and location.
The rooms are new and comfortable, the common spaces need renewals but I think they are doing them. It has free parking. Very good price and location.
8
Adalberto
Jul 22, 2024
·
Stayed 1 night
Una gran relación beneficio - precio. El estacionamiento es mejorable, el adjunto es pequeño y el adicional está a algunos metros y hay que avisar para que lo abran. El elevador podría recibir mantenimiento o renovación. Habitación cómoda y limpia, el baño podría mejorar en la cortina y el agua caliente parece tener solo horario diurno. En general, muy cómodo, staff muy amable.
Una gran relación beneficio - precio. El estacionamiento es mejorable, el adjunto es pequeño y el adicional está a algunos metros y hay que avisar para que lo abran. El elevador podría recibir mantenimiento o renovación. Habitación cómoda y limpia, el baño podría mejorar en la cortina y el agua caliente parece tener solo horario diurno. En general, muy cómodo, staff muy amable.
2
Michael
Sep 15, 2025
·
Stayed 1 night
No A/C, door keys did not work, dust and plaster everywhere.
No A/C, door keys did not work, dust and plaster everywhere.
2
Maria
Sep 15, 2025
·
Stayed 3 nights
Not a good experience!The hotel is under construction! Construction dust throughout the hotel and inside the rooms, No A/C, no lobby or cafeteria. Unfortunately it was not mentioned at the time of the booking. It is an excellent area and the hotel will be really nice, after construction with a good staff, however it should be mentioned that the hotel is under construction, it was not a good experience at all!
Not a good experience!The hotel is under construction! Construction dust throughout the hotel and inside the rooms, No A/C, no lobby or cafeteria. Unfortunately it was not mentioned at the time of the booking. It is an excellent area and the hotel will be really nice, after construction with a good staff, however it should be mentioned that the hotel is under construction, it was not a good experience at all!
6
ROBERTO
Jul 29, 2025
·
Stayed 1 night
Estacionamiento lejos
Estacionamiento lejos
8
jesus
Apr 19, 2025
·
Stayed 3 nights
El elevador marea ya que es muy brusco
El elevador marea ya que es muy brusco
8
ANDRES
Sep 16, 2025
·
Stayed 4 nights
Excelente lugar. Lastima que esta en obra de rehabilitacion. Los cuartos quedaron excelentes. Sin embargo, el hidroneumatico hace ruido cada 10 min y en ka madrugada no deja dormir. Espero que busquen otro lugar que no afecte a los que pernoctamos en el hotel.
Excelente lugar. Lastima que esta en obra de rehabilitacion. Los cuartos quedaron excelentes. Sin embargo, el hidroneumatico hace ruido cada 10 min y en ka madrugada no deja dormir. Espero que busquen otro lugar que no afecte a los que pernoctamos en el hotel.
6
Eduardo
Sep 17, 2025
·
Stayed 1 night
El hotel está renovándose y todo está polvoriento, no se puede entrar a las habitaciones directamente porque las llaves no sirven así siempre hay que esperar a que te abran y a veces no están, los cuartos huelen a pintura y polvo,
El hotel está renovándose y todo está polvoriento, no se puede entrar a las habitaciones directamente porque las llaves no sirven así siempre hay que esperar a que te abran y a veces no están, los cuartos huelen a pintura y polvo,
4
Gerardo
Oct 27, 2025
·
Stayed 1 night
EL HOTEL ESTA EN REMODELACION CON MUCHAS INCOMODIDADES, NO DAN LLAVE ELLOS TE ABREN AL ENTRAR A LA HABITACION, MUCHO POLVO, MUCHO RUIDO, CREO QUE DEBERIAN TENER UNA TARIFA MAS ECONOMICA PARA COMPENSAR LAS INCOMODIDADES. YO TENGO 20 AÑOS LLEGANDO A ESTE HOTEL PERO LA NUEVA ADMINISTRACION VEO QUE SOLO LES INTERESA GANAR DINERO AUNQUE ESTEN PERIDIENDO CLIENTES . UNA PENA.
EL HOTEL ESTA EN REMODELACION CON MUCHAS INCOMODIDADES, NO DAN LLAVE ELLOS TE ABREN AL ENTRAR A LA HABITACION, MUCHO POLVO, MUCHO RUIDO, CREO QUE DEBERIAN TENER UNA TARIFA MAS ECONOMICA PARA COMPENSAR LAS INCOMODIDADES. YO TENGO 20 AÑOS LLEGANDO A ESTE HOTEL PERO LA NUEVA ADMINISTRACION VEO QUE SOLO LES INTERESA GANAR DINERO AUNQUE ESTEN PERIDIENDO CLIENTES . UNA PENA.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many guests found rooms very clean, but construction brings dust into common areas and some rooms. There are isolated reports of dirty towels, bad odors, insects, and inconsistent housekeeping.
Related guest reviews
8
NADIA
Dec 26, 2024
·
Stayed 1 night
Very close to bars and restaurants in Condesa. Front desk was available 24 hours, and they were very kind for the check-in and check-out. There are two things I wish were better: 1. there was a lot of noise (I understand we need to expect some noise because of the neighborhood, but there was no noise cancelling at all) and 2. there was some trash around the front desk, and there was an envelope that apparently was used by a previous guest, which suggests that the room was not properly cleaned before we arrived. The rest of the room, the bed, the restroom, the space to store the clothes, etc, everything else was good.
Very close to bars and restaurants in Condesa. Front desk was available 24 hours, and they were very kind for the check-in and check-out. There are two things I wish were better: 1. there was a lot of noise (I understand we need to expect some noise because of the neighborhood, but there was no noise cancelling at all) and 2. there was some trash around the front desk, and there was an envelope that apparently was used by a previous guest, which suggests that the room was not properly cleaned before we arrived. The rest of the room, the bed, the restroom, the space to store the clothes, etc, everything else was good.
10
Ana Lilia
Jan 24, 2025
·
Stayed 1 night
Lo mejor es su ubicación Las sábanas y toallas grises, siento que podría mejorar la limpieza general de la habitación El Restaurante muy bien Me tocó que lo están renovando y había polvo y ruido Un lugar de tradición Costo-beneficio muy bueno
Lo mejor es su ubicación Las sábanas y toallas grises, siento que podría mejorar la limpieza general de la habitación El Restaurante muy bien Me tocó que lo están renovando y había polvo y ruido Un lugar de tradición Costo-beneficio muy bueno
2
Gerardo
Sep 18, 2025
·
Stayed 2 nights
Es un hotel en remodelación que no tendría que estar operando , polvo ruido de albañiles , no funcionan las chapas de las puertas , no hay limpieza en las habitaciones, pésimo todo y lo peor cobran como si estuviera todo de 10 !!! Tengo 20 años de cliente de éste hotel y no volveré !!!
Es un hotel en remodelación que no tendría que estar operando , polvo ruido de albañiles , no funcionan las chapas de las puertas , no hay limpieza en las habitaciones, pésimo todo y lo peor cobran como si estuviera todo de 10 !!! Tengo 20 años de cliente de éste hotel y no volveré !!!
10
RICARDO ERIK
Dec 21, 2025
·
Stayed 1 night
las habitaciones renovadas, muy limpias y ordenadas
las habitaciones renovadas, muy limpias y ordenadas
10
ROBERTO
Feb 24, 2026
·
Stayed 5 nights
Limpieza, ubicación, personal muy amable, muy buen desayuno
Limpieza, ubicación, personal muy amable, muy buen desayuno
2
JAIME
Oct 7, 2025
·
Stayed 1 night
Hay cucarachas entiendo que estén en remodelación pero se metió una cucaracha en mi mochila.
Hay cucarachas entiendo que estén en remodelación pero se metió una cucaracha en mi mochila.
8
NADIA
Mar 7, 2025
·
Stayed 3 nights
Estaban remodelando el hotel, había mucho polvo u ruido
Estaban remodelando el hotel, había mucho polvo u ruido
4
Kiet
Jan 20, 2025
·
Stayed 3 nights
The place is priced well. Things there are old and run down. Weird smells from the curtains. There are dead bugs everywhere. My bathroom there was a bunch of them on the floor. The upside is the cleaning people are nice. The front desk staff are nice. I would not be staying here again.
The place is priced well. Things there are old and run down. Weird smells from the curtains. There are dead bugs everywhere. My bathroom there was a bunch of them on the floor. The upside is the cleaning people are nice. The front desk staff are nice. I would not be staying here again.
6
Eduardo
Sep 17, 2025
·
Stayed 1 night
El hotel está renovándose y todo está polvoriento, no se puede entrar a las habitaciones directamente porque las llaves no sirven así siempre hay que esperar a que te abran y a veces no están, los cuartos huelen a pintura y polvo,
El hotel está renovándose y todo está polvoriento, no se puede entrar a las habitaciones directamente porque las llaves no sirven así siempre hay que esperar a que te abran y a veces no están, los cuartos huelen a pintura y polvo,
10
Guillermo
Jun 2, 2024
·
Stayed 2 nights
Todo muy bien, muy amables y muy limpia la habitación
Todo muy bien, muy amables y muy limpia la habitación
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AI-generated summary based on recent guest reviews
Rooms
Room quality varies; renovated rooms have comfortable beds and generally reliable Wi-Fi. Downsides include small or warm rooms with thin walls, limited ventilation or no AC, and occasional noise from streets or building systems.
Related guest reviews
8
Charles
Oct 21, 2024
·
Stayed 2 nights
Great location at the edge of lovely peaceful, gorgeous, treelined quiet CONDESA district. This is a clean Great budget friendly price for its location. Ceiling fan is sufficient to keep the room cool at night in October. Bars, cafes, restaurants located around Parque Mexico next to Amsterdam Ave. are all within walking distance from the hotel. If you are a light sleeper, Do prepare to bring earplugs due to busy traffics on the main avenue facing the front of the hotel, or ask for a room far along the quieter street of Calle Popovateletl behind the hotel.
Great location at the edge of lovely peaceful, gorgeous, treelined quiet CONDESA district. This is a clean Great budget friendly price for its location. Ceiling fan is sufficient to keep the room cool at night in October. Bars, cafes, restaurants located around Parque Mexico next to Amsterdam Ave. are all within walking distance from the hotel. If you are a light sleeper, Do prepare to bring earplugs due to busy traffics on the main avenue facing the front of the hotel, or ask for a room far along the quieter street of Calle Popovateletl behind the hotel.
10
Stephanie
Feb 17, 2026
·
Stayed 2 nights
Comfortable and clean room, friendly staff and very fasty breakfast
Comfortable and clean room, friendly staff and very fasty breakfast
8
Rafael Contreras
Aug 28, 2024
·
Stayed 1 night
Me agrado el hotel, el precio, la habitación está muy bien, todas las amenidades, extraordinario internet para trabajar a gusto, muchas cosas cerca, lo único que agregaría sería ventiladores por el calor
Me agrado el hotel, el precio, la habitación está muy bien, todas las amenidades, extraordinario internet para trabajar a gusto, muchas cosas cerca, lo único que agregaría sería ventiladores por el calor
8
Daniela
Oct 11, 2025
·
Stayed 1 night
Habitacion limpia, cama cómoda, buena iluminación
Habitacion limpia, cama cómoda, buena iluminación
8
Margua
Sep 29, 2025
·
Stayed 1 night
Me tocó una de las habitaciones renovadas y me gustó mucho La cama súper cómoda No me tocó nada de los inconvenientes sobre ruido y demás q mencionaban los comentarios recientes Solo accedí por un costado de la “puerta principal” pero está igualmente súper fácil para entrar
Me tocó una de las habitaciones renovadas y me gustó mucho La cama súper cómoda No me tocó nada de los inconvenientes sobre ruido y demás q mencionaban los comentarios recientes Solo accedí por un costado de la “puerta principal” pero está igualmente súper fácil para entrar
8
Gena
Jan 11, 2025
·
Stayed 1 night
Our room was a little loud due to street traffic
Our room was a little loud due to street traffic
6
Maria Esther
Jan 15, 2025
·
Stayed 2 nights
No AC
No AC
2
Lyle Gordon
May 10, 2025
·
Stayed 4 nights
Além de ser um hotel velho e decadente, eles estão fazendo uma reforma enorme, ótimo, MAS há muito barulho, todos os dias, exceto aos domingos. Isso vai continuar por pelo menos 1 ano. Em segundo lugar, os quartos são quentes e só têm um ventilador de teto que faz um barulho horrível, dificultando o sono. Eu NUNCA mais me hospedaria aqui e sugiro que você pense em outro na região.
Além de ser um hotel velho e decadente, eles estão fazendo uma reforma enorme, ótimo, MAS há muito barulho, todos os dias, exceto aos domingos. Isso vai continuar por pelo menos 1 ano. Em segundo lugar, os quartos são quentes e só têm um ventilador de teto que faz um barulho horrível, dificultando o sono. Eu NUNCA mais me hospedaria aqui e sugiro que você pense em outro na região.
4
Jorge
Mar 14, 2025
·
Stayed 1 night
You gotta be very careful when choosing this hotel. It has a fantastic location at a great price but you must be aware that the description is not accurate: they list queen beds in most rooms and what you get is a small size double bed NOT a queen. This has happened twice to me already and if you are sharing the room is impossible to have a good night sleep. Last time I brought this up to the receptionist who was completely aware that the listing says QUEEN and what you get is a small DOUBLE. Also beware that most rooms have only ceiling fans and poor ventilation so it can get very warm in the rooms.
You gotta be very careful when choosing this hotel. It has a fantastic location at a great price but you must be aware that the description is not accurate: they list queen beds in most rooms and what you get is a small size double bed NOT a queen. This has happened twice to me already and if you are sharing the room is impossible to have a good night sleep. Last time I brought this up to the receptionist who was completely aware that the listing says QUEEN and what you get is a small DOUBLE. Also beware that most rooms have only ceiling fans and poor ventilation so it can get very warm in the rooms.
6
Nicole
Feb 14, 2025
·
Stayed 1 night
This hotel was fine, but I'm glad I only stayed there for 1 night. The room was small, and there was construction going on in the hotel so it was very loud from 9am to 6pm. Besides the construction, I was able to hear everything happening in the room next to us (their conversations, toilet flushing, etc.). The plus is that it's in a great neighborhood with many restaurants and bars nearby. There are better hotels in the area for similar price.
This hotel was fine, but I'm glad I only stayed there for 1 night. The room was small, and there was construction going on in the hotel so it was very loud from 9am to 6pm. Besides the construction, I was able to hear everything happening in the room next to us (their conversations, toilet flushing, etc.). The plus is that it's in a great neighborhood with many restaurants and bars nearby. There are better hotels in the area for similar price.
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Service
Service is often friendly at reception and the restaurant. However, some guests reported unhelpful responses, slow or inconsistent support, and reservations or requested bed types not being honored.
Related guest reviews
10
Stephanie
Feb 17, 2026
·
Stayed 2 nights
Comfortable and clean room, friendly staff and very fasty breakfast
Comfortable and clean room, friendly staff and very fasty breakfast
10
Jesus
Jul 20, 2025
·
Stayed 1 night
En la calle de insurgentes y todo conectado y en la condesa, el personal súper amable y el check out hasta la 1 pm
En la calle de insurgentes y todo conectado y en la condesa, el personal súper amable y el check out hasta la 1 pm
4
PEDRO
May 11, 2024
·
Stayed 3 nights
Personal sin ganas. Sin sentido común. Mal capacitados
Personal sin ganas. Sin sentido común. Mal capacitados
2
frania a
Aug 12, 2025
·
Stayed 2 nights
NO RESPETAN LAS RESERVAS!! Mi reserva tuvo un costo extra por pedir 2 camas (a pesar de solo ser 2 personas), al llegar nos dieron habitacion con 1 sola cama y no les importó que hubieramos hecho reserva desde hacia varias semanas antes. Al llegar pedimos cambio y nos lo negaron argumentando que solo tenian esa habitacion disponible. El baño estaba tapado, nos dieron un jacuzzi donde la regadera estaba en medio y sucio. Habia cabellos por todos lados Las cortinas estaban completamente desgarradas Olia terrible la habitacion Tuvimos que dejar el hotel ya que no nos dieron solucion alguna.
NO RESPETAN LAS RESERVAS!! Mi reserva tuvo un costo extra por pedir 2 camas (a pesar de solo ser 2 personas), al llegar nos dieron habitacion con 1 sola cama y no les importó que hubieramos hecho reserva desde hacia varias semanas antes. Al llegar pedimos cambio y nos lo negaron argumentando que solo tenian esa habitacion disponible. El baño estaba tapado, nos dieron un jacuzzi donde la regadera estaba en medio y sucio. Habia cabellos por todos lados Las cortinas estaban completamente desgarradas Olia terrible la habitacion Tuvimos que dejar el hotel ya que no nos dieron solucion alguna.
10
paulina
Jul 17, 2024
·
Stayed 2 nights
Los cuartos estan muy bien y el servicio esta excelente. El personal del restaurante es maravilloso y la comida tambien!!
Los cuartos estan muy bien y el servicio esta excelente. El personal del restaurante es maravilloso y la comida tambien!!
10
Annah
Apr 29, 2025
·
Stayed 5 nights
Location is superb and the price is very fair for the area. We had some weird plumbing issue where to get hot water for the shower, we had to run the sink. However, they are still going through a renovation so that might be why. Otherwise, the staff spoke great English and check in/out was seamless. I would definitely stay here again but opt for a room with ac.
Location is superb and the price is very fair for the area. We had some weird plumbing issue where to get hot water for the shower, we had to run the sink. However, they are still going through a renovation so that might be why. Otherwise, the staff spoke great English and check in/out was seamless. I would definitely stay here again but opt for a room with ac.
10
ANA ISABEL
Apr 11, 2024
·
Stayed 2 nights
No me gustó que me llamaran a las 10 de la noche para cobrarme, cuando yo ya estaba descansando. Esto fue la primera noche que ya estaba pagada, y habiamos acordado que pagaría la segunda noche el sabado en la mañana.
No me gustó que me llamaran a las 10 de la noche para cobrarme, cuando yo ya estaba descansando. Esto fue la primera noche que ya estaba pagada, y habiamos acordado que pagaría la segunda noche el sabado en la mañana.
8
Mario
Mar 2, 2025
·
Stayed 3 nights
En general por el costo que se ofrece es un buen hotel. La ubicación es excelente si te gusta la zona de restaurantes, cafés y lugares de interés por la noche. Hay de todo. El hotel en mi estadía se encontraba en remodelación, por lo que había ruido a partir de 9am, el hotel tenia restaurante para desayuna, comida y cena. Algunas habitaciones ya estaban remodeladas, otras no. El personal es muy cálido y amable, los recepcionistas siempre atentos, y en el restaurante ni se diga... un trato muy personal. Creo que vale mucho la pena el lugar, las habitaciones tienen buen tamaño y todo lo necesario, yo viaje con niños de 2 años y medio hasta 12 años y no tenemos queja alguna. Gracias, sin duda volvería.
En general por el costo que se ofrece es un buen hotel. La ubicación es excelente si te gusta la zona de restaurantes, cafés y lugares de interés por la noche. Hay de todo. El hotel en mi estadía se encontraba en remodelación, por lo que había ruido a partir de 9am, el hotel tenia restaurante para desayuna, comida y cena. Algunas habitaciones ya estaban remodeladas, otras no. El personal es muy cálido y amable, los recepcionistas siempre atentos, y en el restaurante ni se diga... un trato muy personal. Creo que vale mucho la pena el lugar, las habitaciones tienen buen tamaño y todo lo necesario, yo viaje con niños de 2 años y medio hasta 12 años y no tenemos queja alguna. Gracias, sin duda volvería.
4
harjit
Dec 19, 2024
·
Stayed 6 nights
I had a booking for 6 nights, over my birthday. The room I was given was extremely cold so much so that I had to use duvet from other bed so two duvets and wear a jumper to bed. Also the water was stone cold. I told a staff member who told me to wear a jumper. I told her re duvets and she did not care. I asked for a new room as I had developed a cold and needed a hot shower. She said no I asked again and eventually yes but told to wait a whole day. I said no and eventually I got a room that night. Unsure why she initially said no and then suddenly room was available. I got no apology and after that the staff smirked at me every time I walked past. I have never encountered such poor customer service and on my birthday! Getting a cold also was not ideal. I lived the location but the staff were so unhelpful. Food I had as I was so sick one night had to have room service. I also got the incorrect order but just kept as was unsure if this was an error or on purpose.
I had a booking for 6 nights, over my birthday. The room I was given was extremely cold so much so that I had to use duvet from other bed so two duvets and wear a jumper to bed. Also the water was stone cold. I told a staff member who told me to wear a jumper. I told her re duvets and she did not care. I asked for a new room as I had developed a cold and needed a hot shower. She said no I asked again and eventually yes but told to wait a whole day. I said no and eventually I got a room that night. Unsure why she initially said no and then suddenly room was available. I got no apology and after that the staff smirked at me every time I walked past. I have never encountered such poor customer service and on my birthday! Getting a cold also was not ideal. I lived the location but the staff were so unhelpful. Food I had as I was so sick one night had to have room service. I also got the incorrect order but just kept as was unsure if this was an error or on purpose.
6
Mario
Nov 15, 2024
·
Stayed 1 night
Muy bien solo la recepción un poco tardado
Muy bien solo la recepción un poco tardado
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AI-generated summary based on recent guest reviews
Location
Excellent, central Condesa location with easy access to restaurants, bars, and transport. Many guests note significant street and area noise, especially in rooms facing main avenues.
Related guest reviews
10
Valeria
May 28, 2024
·
Stayed 3 nights
La mejor ubicación!
La mejor ubicación!
8
Charles
Oct 21, 2024
·
Stayed 2 nights
Great location at the edge of lovely peaceful, gorgeous, treelined quiet CONDESA district. This is a clean Great budget friendly price for its location. Ceiling fan is sufficient to keep the room cool at night in October. Bars, cafes, restaurants located around Parque Mexico next to Amsterdam Ave. are all within walking distance from the hotel. If you are a light sleeper, Do prepare to bring earplugs due to busy traffics on the main avenue facing the front of the hotel, or ask for a room far along the quieter street of Calle Popovateletl behind the hotel.
Great location at the edge of lovely peaceful, gorgeous, treelined quiet CONDESA district. This is a clean Great budget friendly price for its location. Ceiling fan is sufficient to keep the room cool at night in October. Bars, cafes, restaurants located around Parque Mexico next to Amsterdam Ave. are all within walking distance from the hotel. If you are a light sleeper, Do prepare to bring earplugs due to busy traffics on the main avenue facing the front of the hotel, or ask for a room far along the quieter street of Calle Popovateletl behind the hotel.
10
Maria Fernanda
Feb 14, 2025
·
Stayed 1 night
The location is great. Walking distance to plenty of places. Staff is great too, very friendly.
The location is great. Walking distance to plenty of places. Staff is great too, very friendly.
8
Emiliano
Mar 7, 2025
·
Stayed 1 night
Excelente ubicación en la prestigiosa condesa, sin embargo, las fotos que promocionan en aplicaciones de reservación denotan un espacio con mayor amplitud, algo que distorsiona un poco la realidad de lo que ofrecen el hotel, sin embargo, eso no resta en ningún aspecto a su comodidad.
Excelente ubicación en la prestigiosa condesa, sin embargo, las fotos que promocionan en aplicaciones de reservación denotan un espacio con mayor amplitud, algo que distorsiona un poco la realidad de lo que ofrecen el hotel, sin embargo, eso no resta en ningún aspecto a su comodidad.
10
Annah
Apr 29, 2025
·
Stayed 5 nights
Location is superb and the price is very fair for the area. We had some weird plumbing issue where to get hot water for the shower, we had to run the sink. However, they are still going through a renovation so that might be why. Otherwise, the staff spoke great English and check in/out was seamless. I would definitely stay here again but opt for a room with ac.
Location is superb and the price is very fair for the area. We had some weird plumbing issue where to get hot water for the shower, we had to run the sink. However, they are still going through a renovation so that might be why. Otherwise, the staff spoke great English and check in/out was seamless. I would definitely stay here again but opt for a room with ac.
8
Gena
Jan 11, 2025
·
Stayed 1 night
Our room was a little loud due to street traffic
Our room was a little loud due to street traffic
8
Laura
Sep 30, 2024
·
Stayed 2 nights
Excelente atencion, solo que se escucha mucho ruido de la calle.
Excelente atencion, solo que se escucha mucho ruido de la calle.
10
juan antonio
Aug 4, 2024
·
Stayed 1 night
Un hotel cumplidor, solo el hecho de estar en av ppal lo hace muy ruidoso
Un hotel cumplidor, solo el hecho de estar en av ppal lo hace muy ruidoso
8
Mutsa
Jan 2, 2025
·
Stayed 1 night
Decent hotel, fairly priced, great location!
Decent hotel, fairly priced, great location!
10
Pamela
Jan 4, 2026
·
Stayed 1 night
Perfect location, hotel is new and good value for money
Perfect location, hotel is new and good value for money
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AI-generated summary based on recent guest reviews
Dining
Breakfast and the on-site restaurant receive generally positive comments, though quality varies. During construction some services were limited, and a few guests noted issues like an incorrect room-service order.
Related guest reviews
8
JOSE ODAR
Mar 12, 2025
·
Stayed 3 nights
Hotel muito bem localizado, com muitas opções de restaurantes próximo. Transporte também super de fácil acesso. O local é simples, mas é dentro do esperado. Achamos ótima relação de custo x benefício. Os atendentes são todos cordiais. Um ponto chato foi que compramos uma refeição para comer no quarto e o hotel não dispunha de talheres para os hóspedes. A alegação era de que o restaurante já estava fechado. Por fim, a recepcionista me conseguiu um kit de talher.
Hotel muito bem localizado, com muitas opções de restaurantes próximo. Transporte também super de fácil acesso. O local é simples, mas é dentro do esperado. Achamos ótima relação de custo x benefício. Os atendentes são todos cordiais. Um ponto chato foi que compramos uma refeição para comer no quarto e o hotel não dispunha de talheres para os hóspedes. A alegação era de que o restaurante já estava fechado. Por fim, a recepcionista me conseguiu um kit de talher.
10
Stephanie
Feb 17, 2026
·
Stayed 2 nights
Comfortable and clean room, friendly staff and very fasty breakfast
Comfortable and clean room, friendly staff and very fasty breakfast
10
Ana Lilia
Jan 24, 2025
·
Stayed 1 night
Lo mejor es su ubicación Las sábanas y toallas grises, siento que podría mejorar la limpieza general de la habitación El Restaurante muy bien Me tocó que lo están renovando y había polvo y ruido Un lugar de tradición Costo-beneficio muy bueno
Lo mejor es su ubicación Las sábanas y toallas grises, siento que podría mejorar la limpieza general de la habitación El Restaurante muy bien Me tocó que lo están renovando y había polvo y ruido Un lugar de tradición Costo-beneficio muy bueno
10
ROBERTO
Feb 24, 2026
·
Stayed 5 nights
Limpieza, ubicación, personal muy amable, muy buen desayuno
Limpieza, ubicación, personal muy amable, muy buen desayuno
10
paulina
Jul 17, 2024
·
Stayed 2 nights
Los cuartos estan muy bien y el servicio esta excelente. El personal del restaurante es maravilloso y la comida tambien!!
Los cuartos estan muy bien y el servicio esta excelente. El personal del restaurante es maravilloso y la comida tambien!!
2
Maria
Sep 15, 2025
·
Stayed 3 nights
Not a good experience!The hotel is under construction! Construction dust throughout the hotel and inside the rooms, No A/C, no lobby or cafeteria. Unfortunately it was not mentioned at the time of the booking. It is an excellent area and the hotel will be really nice, after construction with a good staff, however it should be mentioned that the hotel is under construction, it was not a good experience at all!
Not a good experience!The hotel is under construction! Construction dust throughout the hotel and inside the rooms, No A/C, no lobby or cafeteria. Unfortunately it was not mentioned at the time of the booking. It is an excellent area and the hotel will be really nice, after construction with a good staff, however it should be mentioned that the hotel is under construction, it was not a good experience at all!
8
Mario
Mar 2, 2025
·
Stayed 3 nights
En general por el costo que se ofrece es un buen hotel. La ubicación es excelente si te gusta la zona de restaurantes, cafés y lugares de interés por la noche. Hay de todo. El hotel en mi estadía se encontraba en remodelación, por lo que había ruido a partir de 9am, el hotel tenia restaurante para desayuna, comida y cena. Algunas habitaciones ya estaban remodeladas, otras no. El personal es muy cálido y amable, los recepcionistas siempre atentos, y en el restaurante ni se diga... un trato muy personal. Creo que vale mucho la pena el lugar, las habitaciones tienen buen tamaño y todo lo necesario, yo viaje con niños de 2 años y medio hasta 12 años y no tenemos queja alguna. Gracias, sin duda volvería.
En general por el costo que se ofrece es un buen hotel. La ubicación es excelente si te gusta la zona de restaurantes, cafés y lugares de interés por la noche. Hay de todo. El hotel en mi estadía se encontraba en remodelación, por lo que había ruido a partir de 9am, el hotel tenia restaurante para desayuna, comida y cena. Algunas habitaciones ya estaban remodeladas, otras no. El personal es muy cálido y amable, los recepcionistas siempre atentos, y en el restaurante ni se diga... un trato muy personal. Creo que vale mucho la pena el lugar, las habitaciones tienen buen tamaño y todo lo necesario, yo viaje con niños de 2 años y medio hasta 12 años y no tenemos queja alguna. Gracias, sin duda volvería.
4
harjit
Dec 19, 2024
·
Stayed 6 nights
I had a booking for 6 nights, over my birthday. The room I was given was extremely cold so much so that I had to use duvet from other bed so two duvets and wear a jumper to bed. Also the water was stone cold. I told a staff member who told me to wear a jumper. I told her re duvets and she did not care. I asked for a new room as I had developed a cold and needed a hot shower. She said no I asked again and eventually yes but told to wait a whole day. I said no and eventually I got a room that night. Unsure why she initially said no and then suddenly room was available. I got no apology and after that the staff smirked at me every time I walked past. I have never encountered such poor customer service and on my birthday! Getting a cold also was not ideal. I lived the location but the staff were so unhelpful. Food I had as I was so sick one night had to have room service. I also got the incorrect order but just kept as was unsure if this was an error or on purpose.
I had a booking for 6 nights, over my birthday. The room I was given was extremely cold so much so that I had to use duvet from other bed so two duvets and wear a jumper to bed. Also the water was stone cold. I told a staff member who told me to wear a jumper. I told her re duvets and she did not care. I asked for a new room as I had developed a cold and needed a hot shower. She said no I asked again and eventually yes but told to wait a whole day. I said no and eventually I got a room that night. Unsure why she initially said no and then suddenly room was available. I got no apology and after that the staff smirked at me every time I walked past. I have never encountered such poor customer service and on my birthday! Getting a cold also was not ideal. I lived the location but the staff were so unhelpful. Food I had as I was so sick one night had to have room service. I also got the incorrect order but just kept as was unsure if this was an error or on purpose.
6
Chelsie
Mar 9, 2025
·
Stayed 5 nights
Nice location! Decent room Nothing too special Just a place to sleep Decent coffee Would stay again :)
Nice location! Decent room Nothing too special Just a place to sleep Decent coffee Would stay again :)
8
Ricardo
May 1, 2025
·
Stayed 1 night
El desayuno ha estado mejor en otras ocasiones
El desayuno ha estado mejor en otras ocasiones
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AI-generated summary based on recent guest reviews
8
Areli
Jul 12, 2026
·
Stayed 5 nights
This place was perfect for our stay. The bed was very comfortable. I did expect the room to be bigger, but it was just fine. The staff was always available to assist with anything we needed. The location was great as well.
This place was perfect for our stay. The bed was very comfortable. I did expect the room to be bigger, but it was just fine. The staff was always available to assist with anything we needed. The location was great as well.
10
Victor
May 11, 2026
·
Stayed 1 night
Q
Q
8
Sandra
Apr 28, 2026
·
Stayed 6 nights
My only complaint is the noise at night, our room faced the Main Street and it is very busy and loud. Breakfast is mid, I’d say grab coffee and go somewhere else to eat.
My only complaint is the noise at night, our room faced the Main Street and it is very busy and loud. Breakfast is mid, I’d say grab coffee and go somewhere else to eat.
8
Anirudh
Apr 25, 2026
·
Stayed 3 nights
The location was great and the room was ok. The AC was a bit noisy but fine overall.
The location was great and the room was ok. The AC was a bit noisy but fine overall.
8
Jose
Mar 30, 2026
·
Stayed 1 night
Good location
Good location
FAQs about Holiday Inn Express Ciudad De Mexico Condesa by IHG
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 13:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible. It includes an elevator/lift, but specific accessible facilities are not detailed.
Where is the hotel located in relation to key landmarks?
The hotel is located in the heart of Mexico City, within a 5-minute drive of the Angel of Independence Monument and Paseo de la Reforma. It is approximately 2 miles from the World Trade Center Mexico City and 2.8 miles from Auditorio Nacional. Nearby attractions include Mexico Park and Spain Park, both about 0.5 km away.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: 167.93745899505618USD
- 2026-10-25: 167.92535614471436USD
- 2026-10-26: 214.83073898773193USD
- 2026-10-27: 195.18794963836672USD
- 2026-10-28: NO DATA
- 2026-10-29: 457.0972037689209USD
- 2026-10-30: 427.44836580505375USD
- 2026-10-31: NO DATA
- 2026-11-01: 414.5424195465088USD
- 2026-11-02: 214.51953504638672USD
- 2026-11-03: 197.28909334869385USD
- 2026-11-04: 145.19088683776857USD
- 2026-11-05: 216.7905631164551USD
- 2026-11-06: 173.926575USD
- 2026-11-07: 210.15170524902345USD
- 2026-11-08: 173.00704897918703USD
- 2026-11-09: 185.1425838546753USD
- 2026-11-10: 130.09158101272584USD
- 2026-11-11: 132.2447003112793USD
- 2026-11-12: 175.43898683776857USD
- 2026-11-13: 185.1183781539917USD
- 2026-11-14: 165.63860120697024USD
- 2026-11-15: 124.35599237136842USD
- 2026-11-16: 129.29248519058228USD
- 2026-11-17: 129.53446527252197USD
- 2026-11-18: 129.6343223350525USD
- 2026-11-19: 134.30156947021484USD
- 2026-11-20: 185.75032472381594USD
- 2026-11-21: 249.86141363677982USD
- 2026-11-22: 216.819999710083USD
- 2026-11-23: 133.09164341888427USD
- 2026-11-25: 142.00528158187868USD
- 2026-11-26: 166.28482161865236USD
- 2026-11-27: 129.46187381210328USD
- 2026-11-28: 144.77950958709718USD
- 2026-11-29: 140.35119117965698USD
- 2026-11-30: 139.540539528656USD
- 2026-12-01: 134.83394103546144USD
- 2026-12-02: 131.18935911254883USD
- 2026-12-03: 133.90229506988527USD
- 2026-12-04: 135.17271827850342USD
- 2026-12-05: 149.14215977478028USD
- 2026-12-06: 127.65473705520631USD
- 2026-12-07: 130.4174092315674USD
- 2026-12-08: 129.6012275352478USD
- 2026-12-09: 130.47164983062746USD
- 2026-12-10: 110.29667695465089USD
- 2026-12-11: 134.30156947021484USD
- 2026-12-12: 115.11217545928956USD
- 2026-12-13: 112.12366033477784USD
- 2026-12-14: 133.09164341888427USD
- 2026-12-15: 133.45462636260987USD
- 2026-12-16: 137.47157606658936USD
- 2026-12-18: 131.38564580612183USD
- 2026-12-19: 131.0371589317322USD
- 2026-12-20: 131.5122043548584USD
- 2026-12-21: NO DATA
- 2026-12-22: 134.21687515945436USD
- 2026-12-23: 132.5229803970337USD
- 2026-12-24: 136.72142157287598USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
Popular amenities
Laundry service
Elevator / Lift
Business Center
Safe-Deposit Box
Meeting Rooms
Luggage Storage
Services
Business Center
Elevator / Lift
Safe-Deposit Box
Meeting Rooms
Laundry service
Luggage Storage
24-Hour Front Desk
Art Gallery (on site)
Concierge Services
Laundry Facilities
Shopping Mall (on site)
Tours/Ticket Assistance
General
Smoke-Free Property
Not Wheelchair Accessible
Internet
Free Wi-Fi