Is parking available at the property?

Yes, parking is available on-site and is complimentary for guests. There are limited parking spaces, so it is advisable to arrive early.

What type of breakfast is offered and what are the serving hours?

A homemade breakfast is served each morning, featuring individually-wrapped food options. Specific serving hours are not mentioned.

Are pets allowed at the property?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Contactless check-in and check-out options are available.

Is there an airport shuttle service available?

Yes, airport shuttle services are available. Guests can arrange transportation prior to their arrival.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities. Specific details about rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is located in Akumal, near the beach, with attractions such as Akumal Beach and Half Moon Bay nearby. Public transport availability is not specified.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The operational hours and seasonal availability are not mentioned.

What are the policies for guests staying with children?

Children are allowed at the property. Specific details regarding the minimum age for children to stay for free are not provided.

Bahia Principe Explore Coba - All Inclusive Resort

Average nightly price at Bahia Principe Explore Coba - Hyatt Inclusive Collection - All Inclusive by month, last 12 months (USD)
Month	Average price
February	$296
March	$350
April	$606
May	$175
June	$172
July	$192
August	$184
September	$148

What guests think

At Bahia Principe Grand Coba - All Inclusive, travelers describe a large, family‑friendly resort with pools, a kids’ waterpark and lively activities, balanced by dated rooms, variable upkeep, limited à la carte access, shuttle reliance, and a rocky, seaweed‑prone beach.

Many guests praise friendly staff, large pools, kids’ club and activities across the complex, though occasional closures and long bar lines appear. Buffets are plentiful but can feel repetitive or lukewarm, and à la carte reservations are tightly limited. Rooms are comfortable yet dated, with recurring reports of weak air‑conditioning, dampness or musty smells, and some maintenance issues; the resort is far from the airport and you’ll rely on shuttles for a rocky, seaweed‑affected beach. Best for families seeking lots to do if you can accept trade‑offs on dining logistics and beach quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple pools, a kids’ waterpark, daily activities, and (for some plans) access to sister resorts are highlights. Downsides include occasional closures/renovations, early pool hours, long bar lines, no elevators in villas, and limited or no poolside/room service.

Related guest reviews

4

Christopher

May 4, 2025

·

Stayed 7 nights

Theres nothing for kids to do in the even, the arcade is an absolute joke! The sports bar is more of joke, we

8

Kelly

Aug 2, 2025

·

Stayed 6 nights

If you don’t mind a large resort this one could be for you. The rooms were ok nothing great but comfortable and fairly large. The resort is large so you will do a lot of walking or waiting for the bus. There is one main pool, it is large but had to be closed twice for emergency sanitation (we didn’t use it because of the sanitation issues) we went to the bench instead. Because there is a seaweed issue in Mexico this summer the water was not as blue as normal but the staff work hard to keep it as clean as possible. Because we used Expedia as a VIP member we had a nice bottle of tequila waiting for us in our room and we had free access to all the other Bahai resorts. Also note that the rooms are in villas with room on the ground floor, 2nd and 3rd floors. There are no elevators so you might need to climb the stairs to get to your room. That was fine for us. All in all it was ok. I’d give it a 4star

6

Kimberly

Mar 22, 2025

·

Property is nice, clean and easy to find your way around. Rooms are good. Food was great! No poolside service or room service. I liked that they didn’t allow putting out towels to save loungers poolside. Swim up bar should play the same music as the activity pool, instead they played soft instrumental music.

6

Victoria

Aug 4, 2025

·

Stayed 3 nights

Pools and Bar close early, this property is truly a family environment. Caters to large family and groups. Rooms are outdated

10

Danielle

Nov 1, 2025

·

Stayed 8 nights

Resort was well maintained, it is definitely due for some updates but it was clean. Pool areas were clean with great lifeguard staff. Buffets/restaurants had great food, lots of choices and every night there were different themed foods ( but they still had their regular choices which was great for my picky kiddo). rooms were cleaned well and also need some updates but were so comfortable! Bars were well stocked. Lots of daily activities and things to do. Our heroes were the kids club staff. my 8 year old wanted to go every day. He is shy so thay says a lot! He came home with crafts and would tell us about the million things they did all day. they would include the kids in the evening shows too which was so neat! Overall most staff looked like they loved their jobs and truly wanted to be there, which creates such a great experience. I felt like the staff went out of their way to help you and get to know you. Lots of way to pick people out there right now giving the food bad reviews, the buffet is huge and the place is busy so food is going to run out and get restocked in a timely manner. We did buy bands the last two days to try out the other resorts buffets and pools. They had different foods but less options and longer lines. pools were same just different shapes. VERY FAMILY FRIENDLY RESORT!

10

Anthony Fabbrizio Penado

Jan 18, 2025

·

Stayed 5 nights

Ws absolutely love having access ro the different resorts and their amenities. The staff was extramely friendly and helpful. We wish their was emegebcy golfcar at night as we had an emergency after hours and had to walk to the clinic.

8

Carys

Jun 17, 2025

·

Stayed 7 nights

Just finished a one week stay at coba. Overall experience was good. Staff were friendly for the most part, food was good, and drinks were great. Rooms are becoming a little dated, and beach was unfortunately pretty rocky but overall nothing that made the trip not enjoyable. I do want to say thank you to Ernesto at the sports bar. He made my friends and I’s trip so so fun. Took care of us, was very attentive, and just made us feel very welcomed. Overall, good stay and would recommend for someone who wants to save a little and doesn’t need all the bells and whistles of a luxury resort.

8

Lynnette

Apr 10, 2025

·

Large property with lots to do.

10

Alexis

Sep 15, 2025

·

Stayed 7 nights

What a beautiful resort to spend our honeymoon! We purchased the 4-technique Mayan massage experience with Adalberta and Pillar, both wonderful humans and helped us truly relax! One of our favourite servers at the buffet (Miguel) was such a pleasure to meet. He made sure we never went thirsty, and even gave us little gifts to bring home! The rooms were spotless and very comfortable. We only got to try 2 out of 3 a la carte restaurants, but Portofino and Le Gourmet were ABSOLUTELY fantastic!! The buffet also had excellent choices, and fun themed special drinks upon entry each night! :) The silent disco was so much fun! Thank you all so much for making our honeymoon an unforgettable trip.

8

Eric

Oct 27, 2025

·

Stayed 4 nights

Property was nice, it was being worked on so half of it was shut down, including restaurants, which we weren’t aware of. We could only get one reservation because the rest were fully booked. We were told we should have made reservations before our trip but didn’t have the option so we had to eat buffet the whole time. Nice pools/waterpark area.

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Cleanliness

Many guests found the property and pools clean, but feedback is inconsistent. Recurring issues include musty or damp rooms, pests (e.g., roaches/mites), undermaintained areas, and uneven housekeeping; one report flagged undercooked food and splash‑park hygiene concerns.

Related guest reviews

10

Monette

Nov 2, 2025

·

Stayed 5 nights

Room is clean..staff are friendly and helpful.

2

JAMES

Apr 10, 2025

·

Stayed 4 nights

Cucarachas en todos lados y olor pestilente

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4

Catherina

Oct 16, 2025

·

Stayed 3 nights

The property is very outdated and old. The Expedia VIP upgrade allowed us to visit sister properties that were more luxury and way better. We had roaches in our room. Picked this hotel because it’s advertised 6 restaurants. I do not like buffet. We were only allowed 1 restaurant reservation for 3 night 4 day trip. We had to pay extra to eat at the restaurant and we did because we did not want buffet. The guest service guy was unfriendly and didn’t offer helpful information. Made us feel like we ere bothering him.

8

Carole

Nov 4, 2025

·

Stayed 8 nights

The resort is a little tired and needs some serious love. The rooms are still comfortable and clean again somewhat tired. House keeping needs how make a bed without short sheeting the beds.

8

Juan Cosme

Nov 9, 2025

·

Stayed 4 nights

Everything was great. Just the staff didn’t clean my room every day.

2

Kory

Dec 12, 2025

·

Stayed 8 nights

We booked Bahia Principe Grand Coba because it was marketed as a family-friendly resort. Unfortunately, it fell far short. After returning home, I became extremely ill and was hospitalized with salmonella. During our stay, I stopped eating a burger at the pool bar after realizing it was completely undercooked. I checked the buffet the next day hoping it was an isolated issue, but the burgers were again visibly undercooked and made with very low-quality meat. I checked a third time with the same result. This appears to be routine, not a one-off mistake. The resort is only slightly cheaper than nearby options, but the quality drop is significant. This is not budget — it is cheap. Food, rooms, and maintenance all reflect heavy cost-cutting. Staff were kind but clearly overwhelmed due to severe understaffing. Service slows noticeably if you don’t tip to unspoken expectations, and the resort refuses to provide change smaller than 50 pesos. Our room was outdated, and the exterior sliding door was off its hinge and did not lock properly at night, which was concerning with children. All three of our kids contracted impetigo, which we believe came from the poorly maintained splash park, which was frequently closed and partially shut down. We spent our final nights at an Iberostar, and the contrast was immediate. This was the worst all-inclusive we’ve experienced after 13 trips. Choose elsewhere.

6

Grace

Sep 30, 2025

·

Food was ok, not good nor great just ok, not too many options for kids either. There was nothing to control mosquitoes on the property, and yes I know is nature but there are so many things now days to control plagues. Oh, and bed had mites! At least we were out of the hotel most of the time. Only good thing was that the kids enjoyed the kids water park.

10

Russell

Apr 30, 2025

·

Stayed 5 nights

We didn't get the VIP amenity. Our room was super damp, smelled like mildew and the air conditioner flooded our floor two nights in a row. Also, All inclusive deals with other resorts i have been to always include dining access to all restaurants and bars on that property and even surrounding properties if owned by the same company. At Bahia Principe, the restaurants were reservation only and we were only allowed 2 reservations or of our 5 night stay and access to the other Bahia Principe properties had to be purchased at $20/ day for the remainder of your stay. Very disappointing.

10

Sandra

Jun 24, 2025

·

Stayed 7 nights

Very clean, organized, delicious food! We had gone to Bahia back in 2018 and we liked it! Specially if you have kids! They had fun in the diffeent pools! They loved the kids club! We decided to go again june 2025 and it didnt disappoint.. great customer service, there's lots to do at the resort no need to get out of there. We will be back!

2

Frédérick

Apr 25, 2025

·

Stayed 7 nights

Resort fermé de moitié et nous étions pas au courant ! Service à la clientèle complètement déplaisant! En plus nous revenons avec des piqûres de puces de lits.

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Rooms

Rooms are generally spacious and comfortable but dated, with limited outlets and no elevators to upper floors. Common complaints include weak A/C, humidity or musty odours, occasional noise near shows, and sporadic maintenance problems.

Related guest reviews

10

WESLEY

Nov 15, 2025

·

Stayed 7 nights

Room was nice and big, very comfortable. Staff were always helpful and pleasant.

10

David

Mar 31, 2025

·

Stayed 6 nights

Our room was near the lobby the evening shows were extremely loud in our room .

8

Kelly

Aug 2, 2025

·

Stayed 6 nights

If you don’t mind a large resort this one could be for you. The rooms were ok nothing great but comfortable and fairly large. The resort is large so you will do a lot of walking or waiting for the bus. There is one main pool, it is large but had to be closed twice for emergency sanitation (we didn’t use it because of the sanitation issues) we went to the bench instead. Because there is a seaweed issue in Mexico this summer the water was not as blue as normal but the staff work hard to keep it as clean as possible. Because we used Expedia as a VIP member we had a nice bottle of tequila waiting for us in our room and we had free access to all the other Bahai resorts. Also note that the rooms are in villas with room on the ground floor, 2nd and 3rd floors. There are no elevators so you might need to climb the stairs to get to your room. That was fine for us. All in all it was ok. I’d give it a 4star

6

Brian

Jul 20, 2024

·

Stayed 5 nights

The property and buildings are very nice. You can see though that it is hard for the property to keep up with areas that need work and touching up or just plain fixing. We were placed in a room that I suspected had water damage due to the roof leaking, and sure enough the first time it rained it was clear the roof is damaged. Property put us in room with clear mold that had a damage roof. They did graciously move us to a new room and quickly. It concerns me that we were not the only ones as we heard a couple other similar stories. Also, air conditioning throughout was working just not very well, so in the buffet area for me it was uncomfortable other family members were ok, but clearly AC was not working well. Its a beautiful spot with much to do, and helpful staff all around but it seems like they could put more money into maintaing property.

4

Jennifer

Nov 10, 2025

·

Stayed 3 nights

The check in process is very slow. We were charged a 240 peso environmental fee upon arrival which was unexpected. The resort does not have 2-bed rooms, but expedia website offers the option to select a room with two beds.

10

Danielle

Nov 1, 2025

·

Stayed 8 nights

Resort was well maintained, it is definitely due for some updates but it was clean. Pool areas were clean with great lifeguard staff. Buffets/restaurants had great food, lots of choices and every night there were different themed foods ( but they still had their regular choices which was great for my picky kiddo). rooms were cleaned well and also need some updates but were so comfortable! Bars were well stocked. Lots of daily activities and things to do. Our heroes were the kids club staff. my 8 year old wanted to go every day. He is shy so thay says a lot! He came home with crafts and would tell us about the million things they did all day. they would include the kids in the evening shows too which was so neat! Overall most staff looked like they loved their jobs and truly wanted to be there, which creates such a great experience. I felt like the staff went out of their way to help you and get to know you. Lots of way to pick people out there right now giving the food bad reviews, the buffet is huge and the place is busy so food is going to run out and get restocked in a timely manner. We did buy bands the last two days to try out the other resorts buffets and pools. They had different foods but less options and longer lines. pools were same just different shapes. VERY FAMILY FRIENDLY RESORT!

8

Carole

Nov 4, 2025

·

Stayed 8 nights

The resort is a little tired and needs some serious love. The rooms are still comfortable and clean again somewhat tired. House keeping needs how make a bed without short sheeting the beds.

6

Eric Lindsay

Apr 29, 2025

·

Stayed 7 nights

We are Expedia Gold members who were to receive room upgrades when available, spirits in room...etc. Did not receive any of this. We were put in an old building that had NO ELECTRICAL OUTLETS. The light cancelling blinds were broken, the hair dryer didn't work. Our building faced the highway with constant noise. Expedia didn't let us know that a huge portion of the resort was closed off due to renovations. There were toilets and sinks, furniture, doors etc. all over the lawns as you walked the path to the beach...it was BRUTAL!!!!

6

serge

Jan 30, 2025

·

Stayed 8 nights

Bonjour, Aucune isolation phonique. Nous avions une chambre à côté d'une réserve technique. Nous étions réveillés tous les matins à 7h par les employés. Cordialement.

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4

junais

Mar 1, 2025

·

Stayed 7 nights

When we first walked in to the room our Ac was on 26 Celsius and it took whole night to go down to 21 and we couldn't sleep whole night and that time we thought any way just watch some TV but tv wasn't working 😔 then I gave this review and early morning even though we had our do not disturb sign on they started knocking on the door and u need to remember we had a early morning flight from Saskatchewan and waited 1 hr standing at the airport to get to the bus and they told us we should wait for 1 hr to take us to the bus we have to stand wait for that nice start then after all this thing's we were just falling a sleep and knock on the door some technician came in and try to fix the tv and it worked for an hour and it went to the same way after then when we complained about Ac they were like 19 is our standard and I told them it is 19 in night and they were like 22 is our standard then I was like why do u have thermostat then, they had no answer they basically like just deal with it. Then after every morning someone for some reason knock on the door even when we clearly have do not disturb sign on. We have to ask for water bottles and they never fill up our cooler and one night when we get to the room there was no water bottles we walked to the lobby and asked for water bottles they said they can't do it till next morning. Except these many incidents staffs at the buffet was friendly and shows were amazing.

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Service

Service sentiment is mixed: many staff are friendly and kids’ club teams earn praise, yet check‑in can be very slow, information inconsistent, and staffing thin at times. Guests mention long waits, trolley delays, and unhelpful responses from guest services.

Related guest reviews

10

WESLEY

Nov 15, 2025

·

Stayed 7 nights

Room was nice and big, very comfortable. Staff were always helpful and pleasant.

8

Hector

Aug 6, 2025

·

Stayed 4 nights

The check in process was too slow. Other than that the property, the VIP benefits and staff friendliness are remarkable

8

Dilcia Maria

Oct 9, 2025

·

Stayed 7 nights

We recently stayed at this beautiful resort in the Riviera Maya and overall had a wonderful experience. The check-in process with Armando was smooth and welcoming, he was friendly, efficient, and very courteous. He went above and beyond to accommodate our family’s needs, which made a great first impression. Our room was excellent, clean, comfortable, and well-maintained throughout our stay. The entertainment team was fantastic, bringing so much energy and fun to the resort. The only area that could use improvement is the dining and bar service. While the food itself was decent, the service was sometimes slow and could be more attentive. The buffet need more food variety. With a little more focus in this area, the overall experience would be exceptional. Despite that, we’re happy with our stay and would consider returning in the future.

4

Jennifer

Nov 10, 2025

·

Stayed 3 nights

The check in process is very slow. We were charged a 240 peso environmental fee upon arrival which was unexpected. The resort does not have 2-bed rooms, but expedia website offers the option to select a room with two beds.

8

Corrine

Sep 3, 2025

·

Stayed 7 nights

It took a while upon arrival to get checked in and the people mover transport to the other properties on the resorts were unreliable, the Executive Club husslers were eager to jump on you when you went through the lobby, but other than that everything was wonderful. Having the hacienda on the property was a lovely extra touch and having the VIP bracelet that meant we could visit the other properties meant that we could move around to whichever property had the event that evening that we wanted to.

10

Leslie

Nov 9, 2025

·

Stayed 4 nights

Second time staying here. Excellent staff all throught our stay. Rooms were very clean, plenty to do to keep you busy in all the resorts. Highly recommend the romantic dinner (upon request). We got engaged on this trip and the staff was great in helping my fiance plan the proposal. Bahia will always be a special place to us.

2

Rita

Nov 3, 2025

·

Stayed 5 nights

This was the worst vacation I’ve ever been on. The service was horrible. The staff were all horrible with the expectation of Manuel pech and Julia in the buffet. The workers all have attitudes and do not have any type of customer service skills. This was the worst trip ever I won’t ever return to Mexico

10

Neisha Daly

Oct 19, 2024

·

Stayed 4 nights

Okay, I'll start by saying the wait to check in was absolutely ridiculous, 3 hours on line and I'm not exaggerating. The Resort is drop dead gorgeous and the room service was on point. Bed and room was cleaned daily without having to ask. We were provided clean towels each day as well. My daughter is 8 and they accommodated us right by the water park so that was nice. The kid club had super friendly and attentive staff. The customer service sucked at the common areas, as they did not provide information on what to do on the premises or locally. I kept seeing these small trollies going in circles and began to ask questions, this is when they provided the information. The resort is actually connected to about 3 other resorts and you can access the amenities at all 3. This includes free access to scuba gear, paddle boards, and other fun stuff, just by taking a trolley ride right from Baha Principe to the others. I ended up finding out about 3 days in. NOT COOL, market the goods for Gods Sake! Make me want to return! The trollies can also take you to 3 different beaches, just ask the door men in front which goes where so that you can explore and have fun from day 1. There is also a trolley that goes to a shopping area. I was able to book Swimming with Dolphins, the Cenotes, Swimming with Turtles, Zip lining, and The Monkey experience- all for under $500 right in the lobby of the resort. The food was eh' but it was doable. All in all, my baby girl loved it. Me, not so much.

4

Jesús

Jul 9, 2025

·

Stayed 2 nights

Servicio pésimo

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8

Cynthia

Aug 14, 2025

·

Stayed 3 nights

Al hacer el check in no había quien ayudara a bajar las maletas, fue un proceso muy lento, al llegar a la habitación (muy lejos del lobby) no abría la llave, tardaron en abrirnos, después no había toallas en la alberca disponibles… falta un poco de mantenimiento de manera general, estaba muy lleno el fin de semana… por otro lado la comida es bastante rica y variada. La comida francesa en restaurante estaba deliciosa.

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Location

The resort is far from the airport and not beachfront; guests rely on shuttles to reach a small, rocky beach often affected by seaweed. It is convenient for visiting Tulum/Xcaret and other Riviera Maya attractions.

Related guest reviews

10

Jocelyn Rita

Mar 2, 2025

·

Stayed 6 nights

Great staff, food, and location. Easy bus service to the beach, and a great little market to get local souvenirs.

8

Kelly

Aug 2, 2025

·

Stayed 6 nights

If you don’t mind a large resort this one could be for you. The rooms were ok nothing great but comfortable and fairly large. The resort is large so you will do a lot of walking or waiting for the bus. There is one main pool, it is large but had to be closed twice for emergency sanitation (we didn’t use it because of the sanitation issues) we went to the bench instead. Because there is a seaweed issue in Mexico this summer the water was not as blue as normal but the staff work hard to keep it as clean as possible. Because we used Expedia as a VIP member we had a nice bottle of tequila waiting for us in our room and we had free access to all the other Bahai resorts. Also note that the rooms are in villas with room on the ground floor, 2nd and 3rd floors. There are no elevators so you might need to climb the stairs to get to your room. That was fine for us. All in all it was ok. I’d give it a 4star

8

Judy

Mar 20, 2025

·

Stayed 9 nights

Far from beach

8

Sara

Mar 17, 2025

·

Stayed 4 nights

Everything was great about this resort, great workers and nice restaurants. But I didn't see anyone in the reviews talk about the amount of walking. the beach is a 15 minute walk, not leaving the resort. to get from your villa to the lobby it's a 3-5 minute walk. you can take golf carts if you want but those can take a few minutes to get a hold of . everything else is great

2

eddy

Jul 1, 2025

·

Stayed 6 nights

This hotel does not have a beach at all, terrible location. The beaches are full of algae, and there is no sand, only algae. The carts get too late for the beach or the next hotels. I did not receive any perks for my VIP Expedia. There were no booking for a restaurants for dinner in the whole week of my vacation, they told me that the booking is ten days before arrival which is ridiculous because I bought my package one week before in Expedia and there's not mention about it; despite that some tables were empty at night at the Italian restaurant, they didn't offer an option for failing bookings. They simply said all bookings are full for the whole week at the front desk, so no failings booking system. There's just one buffet and snack bar at Coba for food. The Bar doesn't have enough staff, not enough options for drinks, and guests were standing in lines to get served at the lobby bar. Everything has extra charges, the games at the lobby (video games), shows, and they sell a pass to go to the other hotels. The SPA is too expensive. Some areas were under construction. I did not recommend, never go back to this place, very disappointed. So many hidden things.

10

Bonita May

Mar 14, 2025

·

Stayed 10 nights

Accommodations were very good. There is a lot of walking as the property covers a large area but the trolley system works well if you want a ride back to the lobby. The food at the buffet had a good selection and this is the first time I’ve gone to Mexico and not had diarrhea! The beach and ocean are not nice, very rocky and dirty.

8

Clinton

Apr 10, 2025

·

Stayed 6 nights

Seaweed on the beach sucks but every resort faces that issue these days

8

Corrine

Sep 3, 2025

·

Stayed 7 nights

It took a while upon arrival to get checked in and the people mover transport to the other properties on the resorts were unreliable, the Executive Club husslers were eager to jump on you when you went through the lobby, but other than that everything was wonderful. Having the hacienda on the property was a lovely extra touch and having the VIP bracelet that meant we could visit the other properties meant that we could move around to whichever property had the event that evening that we wanted to.

10

Sergey

Feb 4, 2025

·

Stayed 5 nights

good location, close to main attractions, clean property, good rooms with working AC and fan, food and variety in is good, drinks ok, coffee machine with good cappuccino, beach is long and clean, very low on weed, mostly around Tulum hotel area, clean water and no smells, better to rent a car at airport to see all around. Coba and Tulum restaurants are best. Shows home made, nothing interesting, but local music is good. Tulum hotel area is not busy. In general very positive hotel for families with kids. Shuttle sometimes takes time, but ok

8

Stephanie

Aug 14, 2025

·

Stayed 8 nights

Overall we enjoyed our stay here. The cons: AC broke first 3 days (4-5 maintenance requests), dinner reservations (ate every meal at buffet bc that was a fiasco), reserved pool chairs (what are you people doing for 6 hours?), rude tourists that don’t understand how a line or personal space work (seemed worse here for some reason compared to other places) The pros: buffet food was really good (only if you go within 1-2hours max of opening, otherwise long lines and running out of foods), staff, entertainment for kids, perfect location for xcarat parks/playa del Carmen/tulum excursions. It’s about 75 min from Cancun airport so close to all the places I just listed. Get the private transportation not shared bc it took MTS almost 2.5 hours to get us to the hotel w/ other stops.

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Dining

Buffets offer plenty of choice but can be repetitive or lukewarm, and allergy labeling and gluten‑free options are unreliable. À la carte reservations are strictly limited and often fully booked; a few guests reported undercooked food, while others enjoyed certain restaurants.

Related guest reviews

8

Anne-Carlie

Aug 2, 2025

·

Stayed 7 nights

Personnel très amical. Petite déception au niveau du buffet qui manquait de variétés et qui servait les mêmes repas jours après jours.

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4

Liliia

Mar 11, 2025

·

Stayed 5 nights

The access to all normal restaurants requires reservation which we had only 2 times in 5 days. Very long time of waiting for a server to get a drink. We literally finished our food before getting it and you can’t get it by yourself (in the buffet or restaurant) from the bar without a server. Food choice was average nothing special.

10

Ann Marie

Nov 8, 2025

·

Stayed 14 nights

The only thing that we would change is that the warmers under the food in the buffet didn't keep the food hot.

8

Matthew

Oct 4, 2025

·

Stayed 2 nights

Something mis-leading is you only get to eat for free at one resort restaurant once for free per resort stay. You can eat at the buffet as much as you want. But when I’m paying for an all inclusive that should mean also to all the restaurant options.

10

Danielle

Nov 1, 2025

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Stayed 8 nights

Resort was well maintained, it is definitely due for some updates but it was clean. Pool areas were clean with great lifeguard staff. Buffets/restaurants had great food, lots of choices and every night there were different themed foods ( but they still had their regular choices which was great for my picky kiddo). rooms were cleaned well and also need some updates but were so comfortable! Bars were well stocked. Lots of daily activities and things to do. Our heroes were the kids club staff. my 8 year old wanted to go every day. He is shy so thay says a lot! He came home with crafts and would tell us about the million things they did all day. they would include the kids in the evening shows too which was so neat! Overall most staff looked like they loved their jobs and truly wanted to be there, which creates such a great experience. I felt like the staff went out of their way to help you and get to know you. Lots of way to pick people out there right now giving the food bad reviews, the buffet is huge and the place is busy so food is going to run out and get restocked in a timely manner. We did buy bands the last two days to try out the other resorts buffets and pools. They had different foods but less options and longer lines. pools were same just different shapes. VERY FAMILY FRIENDLY RESORT!

4

Catherina

Oct 16, 2025

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Stayed 3 nights

The property is very outdated and old. The Expedia VIP upgrade allowed us to visit sister properties that were more luxury and way better. We had roaches in our room. Picked this hotel because it’s advertised 6 restaurants. I do not like buffet. We were only allowed 1 restaurant reservation for 3 night 4 day trip. We had to pay extra to eat at the restaurant and we did because we did not want buffet. The guest service guy was unfriendly and didn’t offer helpful information. Made us feel like we ere bothering him.

2

Kory

Dec 12, 2025

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Stayed 8 nights

We booked Bahia Principe Grand Coba because it was marketed as a family-friendly resort. Unfortunately, it fell far short. After returning home, I became extremely ill and was hospitalized with salmonella. During our stay, I stopped eating a burger at the pool bar after realizing it was completely undercooked. I checked the buffet the next day hoping it was an isolated issue, but the burgers were again visibly undercooked and made with very low-quality meat. I checked a third time with the same result. This appears to be routine, not a one-off mistake. The resort is only slightly cheaper than nearby options, but the quality drop is significant. This is not budget — it is cheap. Food, rooms, and maintenance all reflect heavy cost-cutting. Staff were kind but clearly overwhelmed due to severe understaffing. Service slows noticeably if you don’t tip to unspoken expectations, and the resort refuses to provide change smaller than 50 pesos. Our room was outdated, and the exterior sliding door was off its hinge and did not lock properly at night, which was concerning with children. All three of our kids contracted impetigo, which we believe came from the poorly maintained splash park, which was frequently closed and partially shut down. We spent our final nights at an Iberostar, and the contrast was immediate. This was the worst all-inclusive we’ve experienced after 13 trips. Choose elsewhere.

8

Martin

Mar 7, 2025

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Stayed 7 nights

Bahia Principe Grand Coba: A solid choice for a relaxing vacation, Feb 16-23, 2025. Busy, yet never felt overcrowded. Good mix of families, couples, and singles. Even with the start of spring break bringing in some college students, everyone was well-behaved, and the staff handled them with professionalism and respect. Staff were exceptional, particularly Manuel our breakfast server, who made mornings delightful and was incredibly helpful with our dietary needs. Food was generally good, though the buffet became repetitive towards the week's end, as expected. Major issue: buffet labeling was consistently inaccurate, a significant concern for my wife with severe nut/shellfish allergies. Accurate labeling is crucial for all guests, especially those with allergies. Only 3 a la carte meals felt restrictive. Cleaning staff were amazing, going above and beyond with a champagne gift. The grounds were well maintained and beautiful. The pool areas were clean and inviting. Atmosphere was welcoming and inclusive. The hotel is a little older and it is starting to show that in the rooms but we were happy with our room. Despite labeling issues, we had a wonderful time and plan to return. Just to add: Watching the 4 Nations Cup final at the sports bar was an unforgettable experience. Sitting with a couple hundred other Canadians, all cheering together, made the atmosphere electric. It was a moment of pure pride and unity, very proud Canadian moment.

8

Kristie

Apr 21, 2025

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Stayed 8 nights

Food labelling in buffet, more gluten free options

8

Eric

Oct 27, 2025

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Stayed 4 nights

Property was nice, it was being worked on so half of it was shut down, including restaurants, which we weren’t aware of. We could only get one reservation because the rest were fully booked. We were told we should have made reservations before our trip but didn’t have the option so we had to eat buffet the whole time. Nice pools/waterpark area.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $174	10 $151
11	12 $155	13 $149	14 $154	15	16	17
18 $149	19 $157	20 $158	21 $149	22 $155	23	24
25 $149	26 $154	27 $160	28 $160	29 $149	30	31

Bahia Principe Explore Coba - Hyatt Inclusive Collection - All Inclusive

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1 King Bed Junior Suite Double

Junior Suite Superior (3 Adults + 1 Child)

Junior Suite Superior (1 Adult +1 Child)

1 King Bed Junior Suite Single

Junior Suite Superior (2 Adults + 2 Children)

Junior Suite Superior (2 Adults + 1 Child)

Junior Suite Superior (3 Adults)

2 Double Beds Junior Suite Double

Junior Suite Superior (1 Adult)

2 Double Beds Junior Suite Single

Junior Suite Superior (2 Adults)

Junior Suite Superior (1 Adult +2 Children)

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Junior Suite Superior (1 Adult +3 Children)

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Su	Mo	Tu	We	Th	Fr	Sa
1	2 $181	3 $175	4 $181	5 $181	6	7
8 $179	9 $180	10 $179	11 $180	12	13	14
15	16 $180	17 $180	18 $175	19 $180	20	21
22	23	24	25	26	27	28
29 $180	30 $180