Is parking available at the hotel?

Valet parking is available at the hotel for a fee of USD 65 per day. Reservations are not required.

Does the hotel allow pets?

The hotel allows pets with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM and check-out is by 12:00 PM. Late check-out is available for a fee of USD 45.90, subject to availability.

What accessibility features does the hotel offer?

The hotel features wheelchair-accessible facilities, including a registration desk, concierge desk, meeting spaces, and an on-site restaurant. There is also a stair-free path to the entrance and elevators for easy access.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of New York, within a 15-minute walk of New York University and Brooklyn Bridge. It is 0.7 miles from One World Trade Center and 1.2 miles from 5th Avenue.

What are the hotel's policies for guests with children?

Children are allowed at the hotel, but the minimum age for children to stay for free is not specified.

AMTD Idea Tribeca Hotel in New York

Average nightly price at Hilton Garden Inn New York/Tribeca by month, last 12 months (USD)
Month	Average price
January	$157
February	$160
March	$214
April	$258
May	$280
June	$305
July	$230
August	$181
September	$371
October	$421
November	$335
December	$446

What guests think

At Hilton Garden Inn New York/Tribeca, guests consistently praise the location by the subway and generally clean, comfortable rooms, while recurring complaints focus on a persistently slow or out-of-service elevator and intermittent closures of the on-site restaurant.

Many guests find staff friendly and helpful, though reports of slow responses, unprofessional encounters, and check-in or reservation issues appear across multiple stays. Housekeeping is typically every other day and some note missed restocking, room maintenance issues, street or AC noise, and broken ice machines; parking is off-site with occasional confusion about discounts. Expect a convenient base with solid value if you prioritize location and can tolerate elevator delays and occasional service or amenity inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are a recurring issue, with one often out of service and long waits. The on-site restaurant/bar has been closed at times, ice machines and Wi-Fi are occasionally unreliable, and parking is off-site with some discount confusion.

Related guest reviews

6

Christopher

Jul 3, 2025

·

Stayed 2 nights

Bathroom fan did not work. Advertised bar and room service but resteraunt was closed

6

Simon

Aug 29, 2023

·

Stayed 4 nights

Ok location Noisy with traffic No bar... Renovation ongoing - price not discounted

6

Beatriz

May 20, 2025

·

Stayed 1 night

The staff was friendly. The property was clean. Bed was comfy. Great central location. The condition of the hotel was less than desirable. Only 1 elevator was functional and it was brutally slow. My room was on the 6th floor and only the ice machine on the 2nd floor was working. The restaurant was not open the entire week of my stay despite it being advertised as open 24/7.

8

Nick

Oct 30, 2024

·

Stayed 5 nights

Great staff and clean property and rooms, but some facilities issues like ice or vending machines being broken on some floors and elevators broken.

6

Stefanie

Apr 26, 2025

·

Stayed 4 nights

Only one elevator was in service fort entire stay making wait times

4

Nicola

Aug 20, 2025

·

Stayed 3 nights

Elevator not working Even after 4 day star, ice machine on our floor not working. Parking was far from hotel and parking garage did not respect daily pricing of $55 per day as hotel confirmed

10

Jessica

Aug 4, 2025

·

Stayed 3 nights

Fabulous location to ACE line, just steps outside the door. Location is perfect if you want to be by SOHO, but not directly in the masses that stay there. Room was comfortable and clean. Only one elevator was working at the time and it seemed like it was due for maintenance pretty soon as well, so hopefully that is resolved soon. Also, the ice machine on our floor was not working which was a bummer, especially during summertime. Overall, I would stay again if the price was right.

4

Crystal

Aug 17, 2025

·

Stayed 3 nights

Front desk agent at check in (female) was not professional or polite. Only one elevator was working. Restaurant was not open. WiFi was spotty and did not connect well. Housekeeping staff was friendly and rooms were spacious and clean.

8

Lillian

May 30, 2023

·

Stayed 2 nights

Great location. The subway is right there, restaurants are close and amazing shopping is walking distance. BUT, the listing mentioned there is onsite valet parking. There is not. The Hilton has a deal with a very secure parking garage around the corner that you must take your car to and pick it up from. With limited parking available in front of the hotel this was a bit of a pain, but not terrible.

4

paul

Nov 24, 2024

·

Stayed 1 night

only one elevator working gym was locked

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms, but consistency varies: some encountered dust, dirty fixtures, lingering smoke or odors, and missed housekeeping or restocking on the every-other-day schedule. A few reviews mention bed bugs.

Related guest reviews

6

Stephanie

Jan 3, 2025

·

Stayed 3 nights

Very noisy at night. Had to sleep with the fan on to drown out the noise. Carpet needs to be cleaned.

6

monique

Jan 2, 2025

·

Stayed 3 nights

Overall, my experience was good. However, some of the staff obviously didnt want to be there and didnt care to hide it. Also, I was the first person to shower in the room and there was hair in the shower. Im assuming it was from the last guest, but who knows. There were also black specs on the shower wall that looked a lot like black mold. The exhaust fan in the bathroom didn't work, so this isn't terribly surprising. We were only there for a few days, so I didn't see the point in complaining. Alternatively, the hotel is walking to Little Italy and Chinatown! There's a station directly outside of the hotel, which is always helpful. There are some fun bars and restaurants within a few blocks, too!

6

minna

Oct 13, 2025

·

Stayed 2 nights

Stayed here for two weeks on a group work trip. The hotel was clean, comfortable, and convenient for our needs. Only downside was that the elevators were very slow (only one working at the time), so I ended up taking the stairs most days. On my last couple of nights, new guests checked in and the entire floor smelled strongly of cigarette smoke — it was clear the guests were actively smoking at the time, and the smell even lingered into my room. I called reception, and thankfully they addressed it quickly. Still, disappointing to come back to that after such a nice two-week stay. Note to future guests: please respect the hotel’s non-smoking policy so everyone can enjoy their stay! Note to future guests: please respect the hotel’s non-smoking policy so everyone can enjoy their stay!

4

Mary

May 29, 2025

·

Stayed 4 nights

BED BUGS- ankles, arms, & waistband areas covered with bites upon awakening!!!!

4

Jane

Jun 3, 2024

·

Stayed 8 nights

The ac was dirty and it kept blowing dust on the bed next to it. Room was not clean three days in a row and of course clean towels were not provided. Location is the only pro about this hotel.

6

Christine A.

Jun 16, 2025

·

Stayed 3 nights

A few issues: bathtub was dirty, had to rinse and wipe down with a towel; housekeeping knocked twice, once at 9 a.m. and once at 5:30 p.m.(2 separate days). Both times I was on the room, but they never returned; morning service in the restaurant (Sunday the 15th) was abysmal; since housekeeping never showed up, I had to restock the coffee myself. One person at the desk said they'd send it up, but after an hour, nothing, so I went down to the lobby and got myself. On the plus side, the staff were lovely for the most part, and the room was very comfortable, if not fully clean.

10

Mary Ann

May 7, 2025

·

Stayed 2 nights

Staff was very helpful and friendly. Room was clean. Didn't like that the service only comes every other day to make beds, bring new towels, etc. There were only 2 towels for 2 of us that we had to use for a 2 day stay. I understand the need to cut back but maybe then start with 4 towels.

4

Tanuja

Aug 24, 2025

·

Stayed 3 nights

There is layers of dust on table and lamp , in spite of letting the front desk know they did nothing . When I first came in and used bathroom it was not flushing . They just didn’t care

4

JORGE

Apr 7, 2023

·

Stayed 1 night

Got bit by bed bugs

4

Kareem

Mar 5, 2025

·

Stayed 2 nights

Got in late from Vegas and wanted to shower and noticed Womens black hair on the shower wall so that put me off. Water pressure wasnt great as shower headed CLR or something? Other than old out of date bu close to surrounding areas I wanted to checkout was easy get to from JFK Airport

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious for NYC and comfortable, but decor can feel dated, HVAC hard to regulate, and street or hallway noise and loud AC units are noted. Occasional TV or Wi-Fi issues are reported.

Related guest reviews

8

Emma

Jul 19, 2024

·

Stayed 2 nights

Big, clean room with comfy beds. Bathroom a little dated but fine. Great location - we walked everywhere. Our air conditioning unit was loud but it drowned out the noise from the street so maybe it was a good thing?! Overall, I’d go back.

6

Nancy

Nov 29, 2025

·

Stayed 3 nights

The room was clean. We needed a crib. They give you a pack ‘n play play yard. But they give you a full size flat sheet to use with it. This is a hazard. A child could get wrapped up and suffocate as there is no way to secure the sheet. We had to go out and buy a sheet specifically made for a play yard. It doesn’t make sense that they do not have the proper sheets. Also it is difficult to regulate the heat. It’s either too hot or too cold.

8

Rebecca

Apr 26, 2025

·

Stayed 1 night

Great location, however I've stayed in better quality Hilton Hotels. The rooms were somewhat dated.

8

Naomi

Aug 13, 2025

·

Stayed 3 nights

Beds were a little uncomfortable, but did the job. Location was great for food, pizza nearby was the best we had while in the city. Easy to walk to Chinatown and Little Italy. Super close acceas to subways. One elevator was down, which made waiting feel long.

10

Manuel J

Aug 17, 2025

·

Stayed 6 nights

Excellent stay. Hotel is conveniently located, metro station up front. Rooms are on the small side but are clean. Hotel has good service. Would recommend it without a doubt.

8

Raelynn

Feb 4, 2025

·

Stayed 2 nights

Check in/Check out was very easy. Quickly dropped my bags off to go explore until my room was ready. The room is a great size. Much bigger than the rooms I've typically stayed at in NYC. Large bathroom with tub. The proximity to the subway station can't be beat. I also did two runs around the city, including the Brooklyn Bridge which is easy to get to. Plenty of coffee shops in the area, as well as food. Room was clean. Elevators are a little slow, but not a big deal. I would definitely stay here again, and recommend.

8

Luis

Mar 29, 2025

·

Stayed 5 nights

Our stay was pleasant Cons: We stay in a doble den room and it was too small

10

Eric

Oct 12, 2025

·

Stayed 3 nights

Fully satisfied with this hotel. Room is large by Manhattan standards with two separate beds, plenty of floor space and a full bathroom (full shower tub and sink/counter area). Location is great, the A/C/E subway is literally right outside the front door, and not right in the middle of too much action so it's actually pretty quiet at night. Canal Street is right there for food and amenities anytime. The front desk was helpful and they stowed our bags after we checked out since our flight didn't leave until later.

6

kim

Aug 27, 2025

·

Stayed 4 nights

A few issues with this property - our TV could not receive multiple channels for our 4 day stay - staff attempted to help but no luck. Also lots of street noise from traffic etc. Otherwise it was fine.

6

Elizabeth

Nov 8, 2024

·

Stayed 3 nights

The staff at this property were extremely friendly and kind. The property location is conveniently located in Tribeca with a myriad of shopping and dining options in the area, as well as easy access to the trains. Very walkable! However, this property is a bit dated. The decor in rooms are particularly bland, and definitely due for a refurbishing. The windows are not noise canceling so if late night street noise is an issue for you, you may have a hard time falling asleep at night however I assume not all rooms will be street facing. Otherwise, I felt safe and liked the neighborhood a lot!

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AI-generated summary based on recent guest reviews

Service

Feedback is mixed: numerous mentions of friendly, helpful staff and smooth bag storage, alongside reports of slow responses, unprofessional interactions, and check-in, overbooking, or billing problems. Resolution and management follow-up vary.

Related guest reviews

6

Thomas

Aug 5, 2025

·

Stayed 5 nights

Management is hapless. Before coming I wrote through Expedia where I booked asking for details on parking. No response. After checking in I received a message asking for my feedback. I indicated I wanted to complain. The elevator was out and I wanted to complain among other things. I was told the manager would call me. That never happened. They wrote asking for a phone number so the manager could call. But no call was received. The repairs on the elevator continued for five nights of our stay. By day two there was oil smell coming from the elevator filling the lobby and corridors. All in all, the management is poor.

2

marianne

May 16, 2024

·

Stayed 1 night

They had no rooms available even though I had a reservation for tonight. The reallocated me in another hotel that is not what I expected.

6

Melanie

Aug 10, 2024

·

Stayed 3 nights

Customer service was horrible until check out when we were met by the manager. He apologized for previous staff Coffee service was supposed to start at 6am each day but it was closer to 6:30am

10

Jean-Marc

Apr 27, 2025

·

Stayed 2 nights

Catherine and the house keeping manager stepped up and found something I left at the hotel. They went above and beyond my expectations. I appreciate it.

10

Monique Caroline

Jan 30, 2025

·

Stayed 2 nights

My stay was overall good, only issue was the morning front desk person who was very not helpful when I asked for support on printing something. Other than that, great room, clean, easy subway access

10

Jason

Jan 6, 2025

·

Stayed 2 nights

I was most impressed with the staff responsiveness. They were great at working with customers. The place was clean and very nice. There was an issue with the heading and cooling in the room but it wasn't anything that made us dislike our stay. Close to the subway, shopping, food, etc.

2

Brandon

Jun 17, 2025

·

Stayed 2 nights

We arrived late in the morning to check in. However the hotel apparently wanted us to call if not checking in during daylight hours and they cancelled our hotel room and gave the room away. We had a lot of difficulty finding a new room over Memorial Day weekend and had to lug our luggage around the city trying to find a place to sleep.

2

William

Dec 17, 2024

·

Stayed 1 night

I booked one night here through Expedia and was told at the check in counter that the hotel was overbooked and I would have to stay at a replacement (non-brand) hotel a few blocks away. The replacement hotel was totally unacceptable with torn carpets and dirty doors. I was still charged the full Hilton rate even though the replacement hotel rate was over $200 less than the Hilton rate. Hilton has refused to refund for this night or even make up the difference between the rates. Expedia has been unhelpful in getting me to an acceptable resolution. Beware of booking this hotel, you may not have a room when you show up and will still be charged the full rate.

2

Jonathan

Mar 13, 2023

·

Stayed 2 nights

Long time Expedia user and this was my first time upon check in being told by front desk that they couldn’t verify proof of payment from Expedia, even with my presenting them the Expedia receipt and proof of payment from my bank. Thus their solution was for me to pay a rate 1.5x higher than I paid and then reach out to Expedia to have them correct with hotel. Needless to say after about 90mins of virtual assist and phone time the issue was said to be resolved but funds weren’t back in my account upon check out. The first attempt to get into my room, it was occupied by another guest. Upon obtaining a new room, it was two queens not the king I had reserved. Upon calling the front desk, I obtained the run around and simply surrendered exhausted from their incompetence. I travel to Soho every 2 months to visit family. Outside of all this, there are many other hotels in this area and price range much nicer, as this is definitely a 2.5-3 star property from my rooms appearance and experience. Amazing these two companies with all their technology can’t have a more immediate solution or train employees to simply use logic and go above and beyond for their customers.

4

Crystal

Aug 17, 2025

·

Stayed 3 nights

Front desk agent at check in (female) was not professional or polite. Only one elevator was working. Restaurant was not open. WiFi was spotty and did not connect well. Housekeeping staff was friendly and rooms were spacious and clean.

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AI-generated summary based on recent guest reviews

Location

Excellent Tribeca/SoHo location with the A/C/E subway steps away; easy walks to Chinatown and Little Italy, with many dining and shopping options nearby. Some note traffic or street noise outside.

Related guest reviews

10

Maria

Jul 14, 2024

·

Stayed 2 nights

Great hotel, is close to subway station, walking distance to the World Trade Center, 9/11 memorial site, and Battery park.

10

Christopher B

Jun 23, 2025

·

Stayed 3 nights

Great location-close to SoHo, Tribeca, Chinatown and a short walk to the Village. Super convenient to E train. Lots of restaurants nearby. Friendly staff and very accommodating of requests. I would stay here every time in NYC!

10

Wai

Jul 15, 2025

·

Stayed 2 nights

Great neighborhood. Close to Chinatown.

10

Ben

Dec 31, 2023

·

The hotel is right next to the Canal Street subway station making it convenient to hop on the subway and see the city.

10

Elizabeth

May 22, 2023

·

Stayed 2 nights

Nice Tribeca location to food, subway, One World Trade Center, etc.

8

Bradley David

Aug 1, 2025

·

Stayed 5 nights

The property is a very convenient area to SOHO and also very close to Little Italy!

8

genevieve

Apr 7, 2025

·

Stayed 4 nights

Nice small gym. Metro stop out front and lots of taxis. Easy walk to lower Manhattan sights and lots of nearby restaurant options. The address confuses Uber drivers and cabs - we had multiple problems.

10

Gwen

Jul 17, 2025

·

Stayed 1 night

Hilton Garden Inn Tribeca was great. Location very walkable to restaurants and shopping and subway. We would stay again.

10

Eric

Oct 12, 2025

·

Stayed 3 nights

Fully satisfied with this hotel. Room is large by Manhattan standards with two separate beds, plenty of floor space and a full bathroom (full shower tub and sink/counter area). Location is great, the A/C/E subway is literally right outside the front door, and not right in the middle of too much action so it's actually pretty quiet at night. Canal Street is right there for food and amenities anytime. The front desk was helpful and they stowed our bags after we checked out since our flight didn't leave until later.

10

Jessica

Aug 4, 2025

·

Stayed 3 nights

Fabulous location to ACE line, just steps outside the door. Location is perfect if you want to be by SOHO, but not directly in the masses that stay there. Room was comfortable and clean. Only one elevator was working at the time and it seemed like it was due for maintenance pretty soon as well, so hopefully that is resolved soon. Also, the ice machine on our floor was not working which was a bummer, especially during summertime. Overall, I would stay again if the price was right.

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AI-generated summary based on recent guest reviews

Dining

Food experience varies: the restaurant is frequently closed or under renovation, leading to limited or temporary breakfast, though several guests enjoyed it when open. Plenty of nearby eateries soften the impact.

Related guest reviews

6

Christopher

Jul 3, 2025

·

Stayed 2 nights

Bathroom fan did not work. Advertised bar and room service but resteraunt was closed

8

David

Aug 18, 2025

·

Stayed 5 nights

Reasonably priced, efficient, decent place in Tribeca. ACE stop right in front of the hotel--use the Beach St. exit by the NYPD station underground. Went for breakfast at Botte, the hotel restaurant, and they were open, but there was no service, no FOH staff, so we left and went to Caffe Bene around the corner. Room cleaning a bit haphazard. Had to request coffee supplies and once we only got decaf.

4

Terri

Jul 24, 2023

·

Stayed 1 night

We got there and a room wasn’t ready. They held out bags. Bathrooms in hotel were all locked except one and there was no toilet paper. The water was out and we were thirsty. The pot and cigarette smoke in our hallway was terrible. The beds were okay. The next morning breakfast wasn’t ready. We had to go so we ran upstairs to get ready and then came down ten minutes later and the coffee was out. SO NO a COFFEE and breakfast was 15 minutes late. Not a problem unless you are on a time schedule. Which we were. Coffee is usually out early at most hotels. We never got a cup. Not good.

6

Monique

Aug 18, 2025

·

Stayed 1 night

The choices for the included breakfast was too limited.

8

Stephanie

Dec 9, 2024

·

Stayed 2 nights

We really enjoyed the room and property. The convenience of a subway entrance literally outside the door made it the perfect choice. Liked the restaurant for breakfast. Although not included, the food was pretty good. Also liked the detail of the hot chocolate in the lobby. Great thing to have in the cold weather we got. Only downside was that there was only 1 really slow functioning elevator.

8

Alison

Aug 5, 2023

·

Stayed 4 nights

The hotel was clean and felt safe. Good location for using the 1 and A and C subway. Little Italy and Chinatown are walking distance. Lots of eateries and bars close by. Restaurant was under construction and free breakfast was ok. Staff was friendly and kept our luggage before check in and after check out so we could sightsee.

8

Ghassan

Aug 10, 2023

·

Stayed 6 nights

Clean, dinning nearby, complementary breakfast

6

Suzanne

May 29, 2023

·

Stayed 5 nights

Staff was friendly and helpful. Food was pitiful. Coffee was empty every morning. Restaurant closed. Would not stay there again.

10

Paula

Dec 15, 2024

·

Stayed 2 nights

Excellent hotel and location. Beds were comfy. I read previous comments about water being very hot (true) and duvet cover annoying (also true) but these are not things that sway me. The restaurant was very good and staff friendly.

6

Lisa

Jun 7, 2023

·

Stayed 1 night

The room was clean and quiet, and the staff were friendly. The bed and room were very comfortable. The check-in process was a bit slow (rooms weren't entirely ready by 3pm). It was disappointing that the on-site restaurant was closed for renovations and I didn't find out about this until after I'd arrived. The breakfast bar with coffee and pastries in the morning was a nice touch though.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $284	16 $282	17 $435
18 $200	19 $277	20 $528	21 $558	22 $357	23 $555	24 $612
25 $199	26 $203	27 $403	28 $604	29 $381	30 $502	31 $644

Su	Mo	Tu	We	Th	Fr	Sa
1 $268	2 $216	3 $268	4 $321	5 $222	6 $354	7 $321
8 $126	9 $246	10 $322	11 $244	12 $245	13 $305	14 $375
15 $117	16 $152	17 $266	18 $268	19 $152	20 $265	21 $339
22 $153	23 $158	24 $187	25 $288	26 $280	27 $326	28 $291
29 $118	30 $169

Hilton Garden Inn New York/Tribeca

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About this property

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Guest reviews of Hilton Garden Inn New York/Tribeca

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