Comfort Inn Farmington Hills - Novi-Royal oaks-Southfield-Detroit Northwest

Average hotel. Air conditioning in the 4th floor hall doesn’t work

Clerk was nice and cooperative The elevator was not working and stairs are so dirty Had to carry my suitcases to third floor

I visited this hotel a couple years ago & it was pristine from the service, lodging to the breakfast. After a weekend stay recently the hotel has definitely changed. The elevator was nasty with debris on the floor & fingers prints all over the doors. The elevator made stange noises & would jerk constantly until it came to a full stop on the 4th flr. The ice machines did not have ice except for the 1st floor/ main floor. The breakfast apple juice machine poured out water, & the OJ was diluted with water & tadted disgusted. My 1st room had what looked to be a water damaged ceiling over the bed with a slight bit of paint chip while My 2nd room had a hole punched in the bathroom door. My overall experience was terrible & I defintely will not be back.

Air conditioning noisy, didn’t work well.bed very uncomfortable springs poking out of thin mattress with no support. Sheets not changed from previous bed occupant. Parking lot has broken concrete unsafe to walk. No juice at breakfast every day.

The drive into the property sucks, huge bumps, couldn't find the front door. The stair treads are loose and broken. Big trip hazard. Service was very good from the front desk. Couldn't connect to their internet for some reason and they couldn't help me, wanted me to call for tech support. Kitchen floor where food was being served, very sticky.

It was very clean and quiet. Only thing I didn’t like was that it only had one elevator which made the wait long

Balcony room need a light upgrade the 4 floor hallway was 100 degrees balcony was dirty coffee was awful water down also the juice machine was broken

Parking lot dark and trashy

The staff were excellent. It was very clean and the outdoor pool area was very nice.

Staff very friendly and helpful, comfortable and clean. Parking lot could use some fixing coming in drive.

Very clean room I highly recommend .

Bathroom is very dirty housekeeping needs to pay more attention to details and walls could take some painting

Air conditioning noisy, didn’t work well.bed very uncomfortable springs poking out of thin mattress with no support. Sheets not changed from previous bed occupant. Parking lot has broken concrete unsafe to walk. No juice at breakfast every day.

Hotel is very clean. All the staff were helpful and friendly.

The hotel had gross holes and mold on the ceiling from water damage. We only stayed one night, but wish it there wasn’t that much damage on the ceiling.

Room was very clean. Bed very comfortable/

Nice place. Clean and comfortable.

This use to be a place that I like afterwards the bathrooms were so dirty the last few times that I stayed there and I also got room with blood stains and dirty bed linen front decks staff were super friendly and nice with great costumer service

There were several spiders crawling on the bed under the sheets, and I was bitten by one

Nice, clean and quiet. Also, had wonderful staff!

Check in staff and maid server were spot on. The room was clean and comfortable. There needs to be better light in the bathroom and the hotel in general could use a facelift. It is definitely shows its age.

Retro hotel with great character - did not expect to have a balcony, that was a major plus!! Staff was awesome, so friendly! It's an older hotel, but well maintained & clean. Had a lovely & quiet stay

Very comfortable & spacious room.

Good breakfast selection. Air conditioner didn’t work in our room. Moved rooms. Hallway had no air conditioning at all.

Balcony

The room was very roomy and clean. The one negative was there was no comfortable chair to sit in and watch TV. I think the room was big enough to accommodate one.

Close to work. Beds are comfortable. Air conditioner needs attention or replaced. Had to turn cooling to 60 degrees to get cool and still room was toasty!

I arrived after 9P. Was given a key to a first floor room. I opened the room door to find it was occupied(no one there). The front desk apologized and issued an upgrade to a king suite. This room was spacious and clean. The bed comfortable and there were plenty of soft towels. The offered breakfast was less than desirable(a preformed egg and bagels. The coffee was dispensed from a machine(zero flavor).

Not bad its nice property to stay in for a day or two the ac was too noisy

This room was fine for a couple of nights. The toilet is very low, but other than that, it was acceptable.

From the moment I walked in I was greeted by wonderful staff and was welcomed the room was very clean. Nicest comfort inn I’ve ever been to

Lady at the desk friday evening on August 16th was very rude. Has a bad attitude and rolled her eyes before she asked me what i was here for, even when i called in advance that my flight will be getting in late due to a flight delay, this is how i was treated upon checking in. Towels were dirty with hair stuck on thr towels and there were ants crawling around the lamp. Hallway smells like Marijuana all around the building.

Staff was very helpful and professional.

The lady at the front desk when we checked in was amazing!!! Even if the hotel had been horrible it would have not mattered because her customer service was on par!!! Thank the room was clean and spacious.

I always stay here when visiting Michigan to see my family. The staff are very friendly and helpful. The location is very accessible to the freeways & local dining is plentiful. Book your stay here if you’re visiting the Farmington Hills/ Southfield area.

I have stayed at this location on two different occasions to visit family/friends. I checked in around 2:45pm on both stays and the same front desk receptionist checked me in both times. She is always pleasant and we even shared a few laughs. Very comfortable stay. I don’t have any safety concerns when I stay here.

When I walked in the door, one of the cleaning stuff looked up from across the lobby and smiled and greeted me. That told me a lot, and I expected that this would be a great place to stay for the weekend. I was not disappointed. A+ for all the staff that I encountered, and for the hotel itself. Front desk staff was as friendly, professional and efficient. Check in with super easy. Beds were comfy, room was clean, everything worked. Shower water pressure was great, and hot water emerged almost immediately. Breakfast went until 10:00 a.m., which is a bonus for me with my morning schedule. I always appreciate a larger window with a little bit later and time. There were limited protein options --on the eggs and yogurt as far as I could see. But they had the usual bread products, a waffle maker, little yogurts, cereal. My only disappointment was there was no oatmeal. But for me there was plenty to choose from. I didn't try the eggs, but my roommate said they were good. The woman who staffed the breakfast area was out there frequently checking on things. Coffee was available 24 hours, which my roommate appreciated. The hotel is situated very close to other options, including a Wendy's if you want a different breakfast, and other restaurants for other meals. Easy access to the freeway.

Very friendly and attentive staff if something need to fixed/resolved

The staff was very courteous.

Reception was super helpful. We had to extend our trip & the receptionist arranged for us to stay in the same room (with a walk in shower,) making the process as easy as possible for us.

Nice quiet hotel. It’s in a nice area.

Clean quiet and convenient

Good location

Convenient to work

I always stay here when visiting Michigan to see my family. The staff are very friendly and helpful. The location is very accessible to the freeways & local dining is plentiful. Book your stay here if you’re visiting the Farmington Hills/ Southfield area.

Nice property, friendly staff and close to lots of food shops & highways! Will surely return when visiting Michigan.

I came in for a work event, and stayed to visit family in the area. The room was clean and comfortable. Staff was friendly and helpful. The free breakfast was good, and the area had plenty of restaurants to choose from.

Close proximity to my work.

Liked that it was close to a lot of amenities and right off the highway

Close to work and convenient. Breakfast is good.

This hotel is the best affordable hotel in town so far. I have stayed at 10 different under $100 hotels and this has the best maintained, softest pillows , cleanest floors and by far the best Continental Breakfast I have ever seen. Keep up the great Work.

Breakfast was ok, out of a lot of things. Walls paper thin. A person’s coughing next door would’ve kept me up, had i not brought my noise machine. Old facility that could use some updates. However for price, I won’t complain too much. All in all, a decent stay!!!

It was a pretty run down property with sub par amenities. Abysmal quality of breakfast.

Breakfast foods need to be warmer and more variety would be nice. Room was not bad. The shower floor was an odd & shape and bendy. Breakfast area worked well for relaxing together.

Honestly, very disappointing for a Comfort Inn! The lobby was okay, but the hallways were dark and dreary. The rooms were worse — very outdated and grungy, with stains on the carpet and walls. One reeked of cigarette smoke, and none smelled fresh or pleasant. The mini fridge did not work at all in one room, and the toilet spilled water in another. Breakfast was a bit subpar compared to other Comfort Inns, with no fruit options and soggy sausage. A lot of items, like the microwaved eggs, were not refilled even an hour before breakfast ended. The parking lot did not get salted on a few icy days. The person who checked us in was not especially friendly, but the checkout person was pleasant. Cleaning staff were likely doing their best. We let friends and families know this is a hotel to avoid.

This hotel offered spacious rooms. It was clean. Our favorite part of our stay was the wide array of delicious breakfast options.

The hotel room was clean and the check in staff were pleasant. Unfortunately, the complimentary breakfast was mediocre. The sausage squeaked between my teeth when I ate it, and the coffee was horrendous. When I mentioned it to the staff, they shrugged their shoulders and agreed. Every morning a woman who seems to be staying there long term smoked a joint in the vestibule right by the front desk. I did not enjoy walking through a cloud of weed smoke to use tge door each day.

It was a very good stay. The breakfast was delicious. The waffle maker was not working.

I arrived after 9P. Was given a key to a first floor room. I opened the room door to find it was occupied(no one there). The front desk apologized and issued an upgrade to a king suite. This room was spacious and clean. The bed comfortable and there were plenty of soft towels. The offered breakfast was less than desirable(a preformed egg and bagels. The coffee was dispensed from a machine(zero flavor).

Breakfast offerings were repetitive everyday. Some days there was no sliced bread or bagels.