Is parking available at the hotel?

Yes, self-parking is available on-site for a fee of USD 6 per day. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately USD 12.20 per person.

Does the hotel allow pets?

The hotel does not allow pets, but service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas, ensuring comfort for guests with disabilities.

Where is the hotel located in relation to key attractions?

The hotel is located in the Benito Juarez area of Mexico City, just a 2-minute drive from the Frida Kahlo Museum and 6 minutes from the World Trade Center Mexico City. Other nearby attractions include Plaza Universidad Shopping Center (0.5 km), Mitikah Shopping Center (1.8 km), and Angel of Independence Monument (4.9 km).

What are the hotel's policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent's or guardian's room, using existing bedding.

Holiday Inn Mexico City-Plaza Universidad Hotel

Average nightly price at Holiday Inn Mexico City-Plaza Universidad by IHG by month, last 12 months (USD)
Month	Average price
January	$117
February	$131
March	$136
April	$126
May	$150
June	$166
July	$131
August	$130
September	$130
October	$125
November	$121
December	$119

What guests think

At Holiday Inn Mexico City-Plaza Universidad by IHG, travelers highlight clean, comfortable, recently renovated rooms and a convenient south-side location near shopping and Coyoacán, alongside generally friendly service, while some reviews note uneven experiences with reception, valet, and on-site dining.

Several guests report low shower water pressure, glass or open bathroom layouts with limited privacy or leaks, and occasional HVAC noise or temperature control problems. Facilities feel updated, though ongoing renovation has at times brought paint odors or daytime noise, and on-site parking is paid and can be tight. Overall, it suits travelers prioritizing comfort and south-city convenience, with a few trade-offs to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recently renovated spaces are noted across reviews. Some stays were affected by ongoing works (paint odors/daytime noise), and on-site parking carries a fee and can feel limited; an elevator outage was handled promptly.

Related guest reviews

10

Alejandro

Oct 15, 2024

·

Stayed 1 night

Todo muy bien. Lo que no me agradó fue que cobraron el estacionamiento. En todos los otros hoteles no lo cobran o lo incluyen en el precio, pero no se nota. Espero puedan cambiar su política.

8

Halim

Mar 13, 2025

·

Stayed 3 nights

Muy limpia y trato agradable, el estacionamiento es ligeramente chico, pero en general muy buen Hotel

8

Alejandro

Jun 11, 2024

·

Stayed 2 nights

On the floor there were some contractors remodeling some rooms. Noice during the day and intensive painting odor during the nigh. The hotel is in good condition.

10

Efren

Jun 10, 2025

·

Stayed 2 nights

Still in renovation, has taken too long.

6

Roxana

Jan 5, 2026

·

Stayed 7 nights

En general bien. Está mejor ahora que lo remodelaron, la calle en la que está no es muy bonita. El registro/coladera del baño olía muy mal.

8

Luis Antonio

Sep 3, 2025

·

Stayed 1 night

El valet muy bien, nos fue a recibir al coche con paraguas para acompañarnos hasta recepción. Y muy amable

6

Arturo Hermilo

Apr 25, 2025

·

Stayed 3 nights

Desafortunadamente,no avisaron que el hotel esta en remodelacion

10

HARRY LUIS MARTINEZ

May 22, 2024

·

Stayed 3 nights

There was a big outage and got stuck in the elevator. Immediately the staff communicated with me through the speakers and immediately were able to get me out. Fast response. Super professional. The power back took over quickly.

10

Armando

Jul 29, 2024

·

Stayed 2 nights

Lo único fue que cobraran aparte el estacionamiento por noche

10

Veronica

Apr 27, 2025

·

Stayed 1 night

Solo el ballet parking o botones no hay al momento de llegar. O no hay suficientes por yo tuve que bajar mis maletas y preguntar por el vallet hasta la recepción.

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Cleanliness

Guests frequently praise cleanliness in rooms and common areas. A few report issues like bad drain odors, occasional incomplete housekeeping, hair in bathrooms, or shower flooding.

Related guest reviews

10

Dora Luz

Oct 12, 2025

·

Stayed 2 nights

Habitación limpia

6

Lorena

Sep 11, 2024

·

Stayed 2 nights

Todo bien, excepto que un dia no hicieron el aseo completo

4

LUZ MARIA

Nov 4, 2024

·

Stayed 3 nights

El personal es muy amable, su desayuno muy bueno. Pero sus habitaciones tienen un tema, algunas no tienen blackout, otras se inundan al bañarse al grado de que el agua llega hasta la cama, y otra la enregaron con el cabello todo pegado en el muro del baño. En nuestra estancia nos cambiaron 4 veces de habitación y lo vuelve incómodo ya que es guardar todo varias veces.

10

Daniel

Dec 25, 2025

·

Stayed 1 night

Excelente atención y servicio, limpio y agradable la estancia en sus instalaciones y habitación, muy recomendable

10

William

Nov 25, 2025

·

Stayed 1 night

Very clean. Great service.

6

Roxana

Jan 5, 2026

·

Stayed 7 nights

En general bien. Está mejor ahora que lo remodelaron, la calle en la que está no es muy bonita. El registro/coladera del baño olía muy mal.

10

Carlos

Oct 29, 2024

·

Stayed 1 night

Cuarto excelente. Limpio, amplio y con muy buen diseño. Personal amable y excelente

10

Olga

Dec 15, 2025

·

Stayed 1 night

Cómodo, limpio, espacioso, buen desayuno, céntrico, blancos muy bien y excelente atención.

10

Judith

Oct 5, 2025

·

Stayed 1 night

Habitación limpia

10

Martha M.

May 17, 2025

·

Stayed 2 nights

Excelente, todo limpio, camas cómodas y el bufet muy rico

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many remodeled. Recurring drawbacks include low shower water pressure, glass/open bathroom designs that reduce privacy or leak, occasional HVAC noise or temperature problems, and some noise near lower floors.

Related guest reviews

2

Bruce

Jan 29, 2022

·

Stayed 3 nights

This place was disappointing from the get go. The room was incredibly cold and the temp setting could not be adjusted. We also went out on the town and I left my Iphone 12 charger plugged in the room. When we got back it was gone. I travel all over and have never had this happen. We told the manager and of course he apologized but at least gave me a "cheap" one to at least charge my phone. I ended up renting a car the next day and told the front desk I was going to self park. They told me there was a fee which is fine. The next day when we were about to check out I asked Pamela about the investigation on my charger and she said that the maids there cannot steal a charger like this since my phone was too advanced. Lol. Ok, so i got upset and wanted to leave. I misplaced my key card to get out of there and asked Pamela to make me another one. She smiled and said it would be an additional 650 pesos, roughly $32USD. Really!! For a key card. I asked her to just let me leave and she said she could not. I was furious and told her I would call corporate. She laughed as if "go for it" Lol. Well I found the key thank GOD and got out of there.Terrible place. Never ever will I used a Holiday Inn, hotels.com is fine but very disappointed with this experience.

8

Margarita

Jul 6, 2025

·

Stayed 1 night

Todo es muy bueno en el hotel, pero el diseño de los baños prácticamente abiertos es incomodo

10

Claudia M

Mar 2, 2025

·

Stayed 1 night

Muy cómodo el hotel ! Renovado! Excelente ubicación , cuenta con estacionamiento , lo único que no me gustó en la renovación de las habitaciones que las puertas del baño y de la regadera eran vaivén no cerraban, el resto muy bien , la habitación amplia , cama cómoda

6

Alejandro

Dec 15, 2025

·

Stayed 2 nights

No servía la calefacción.

8

Abraham

Oct 5, 2024

·

Stayed 1 night

Habitaciones limpias y cómodas, buen aislamiento del ruido y por la ubicación se puede descansar.

10

Dulce

Dec 29, 2025

·

Stayed 2 nights

Habitación muy cómoda, el desayuno riquísimo. Excelente servicio

6

José Luis

Oct 6, 2025

·

Stayed 3 nights

La regadera con muy poca presión

10

MARIA DEL CARMEN CASTRO

Feb 2, 2023

·

Stayed 2 nights

Todo excelente excepto la regadera. Entiendo lo del ahorro del agua... pero bañarse con dos o tres mini hilitos de agua es terrible....

10

Olga

Dec 15, 2025

·

Stayed 1 night

Cómodo, limpio, espacioso, buen desayuno, céntrico, blancos muy bien y excelente atención.

6

JOSE LUIS

Mar 26, 2023

·

Stayed 1 night

me toco mal cuarto ya que a pesar de apagar el aire acondicionado este nunca dejo de hacer ruido

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Service

Staff are widely described as friendly and helpful, with attentive room service and quick responses during incidents. Experiences at reception and valet can be uneven, including slow or unhelpful check-in, limited luggage help, and miscommunication about charges or requests.

Related guest reviews

6

Abigail

Aug 5, 2024

·

Stayed 3 nights

restaurante muy bien , bell boys muy bien , recepción no muy bien. Me tocó en el piso 2 y estában pintando traía a mi bebé y llegaba a la habitación el olor y le comente que me prei¿ocupaba y les comenté la primera noche si me podían cambiar la recepciónista me dijo que me iba hacer el favor de respetarme la tarifa y que me avisaba la mañana siguiente nunca aviso entiendo que a lo mejor no había disponibilidad pero al menos por atención me hubieran avisado

10

andres

Jan 1, 2025

·

Stayed 1 night

Service was great and very friendly. We arrive early for check in as we were in Mexico city for only one day and we were able to rest. Pamela, Victor and the other staff were really great!

10

Daniel

Jan 10, 2026

·

Stayed 2 nights

Excelente atención y servicio

10

KARIMEN

Nov 24, 2023

·

Stayed 2 nights

To be honest our best experience was with room service amazing food amazing service. I was sick due too a bronchitis with asthma and couldn’t do much and the room service staff were angels to my staying. Thank you i couldn’t be more grateful.

10

William

Nov 25, 2025

·

Stayed 1 night

Very clean. Great service.

8

Marco

Oct 6, 2025

·

Stayed 1 night

Esta ubicado en la zona sur cerca de Coyoacán cerca del cenrro comercial mitikah en genral esta bien el hotel sin embargo el servicio no es lo mejor llegamos y nadie nos asistio con las maletas y no nos dieron un solo minuto de tolerancia para la salida en una mala actitud, maxime que la salida es a las 12 pm

10

HARRY LUIS MARTINEZ

May 22, 2024

·

Stayed 3 nights

There was a big outage and got stuck in the elevator. Immediately the staff communicated with me through the speakers and immediately were able to get me out. Fast response. Super professional. The power back took over quickly.

4

Sandra

Dec 12, 2025

·

Stayed 1 night

Varios puntos; no nos recibieron el auto, no había nadie en recepción, nada amable el el personal que me toco, me dieron una habitación horrible, pedi cambio y la que me dieron olía a caño y tuve que poner toallas en las coladeras. Esta super sobrevalorado para la atención y el estado de las habitaciones. No me vuelvo a hospedar ahí, muy caro y no vale la pena.

10

Israel

Feb 2, 2026

·

Stayed 4 nights

Buen trato del personal en general Solo el personal del buffet no lo es tanto Algo mal encarados y no les pidas algo a las 6:30 am por que no están preparados ni muy accesibles a darte un buen servicio

4

KAREN

Apr 29, 2024

·

Stayed 1 night

La persona que nos atendió en el front desk, no nos trató bien, le pedí que si nos podía dar el upgrade por que somos “gold” y no nos contento. Nos mandaron a un cuarto que tenía toallas tiradas en el piso de la puerta Había toallas tiradas en el corredor por que la puerta de junto estaba en construcción El cuarto olía a pintura fresca y tenía manchas de yeso La terminaron de remodelar ese día en la tarde ( llegamos en la noche) Pedimos cambio y nos mandaron a una habitación que olía feo Pedimos unas toallas y nunca llegaron

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Location

Convenient south-side location near Plaza Universidad, Coyoacán, shopping, restaurants, and Metro Zapata. A few note the immediate street or surrounding area looks less attractive or a bit dirty.

Related guest reviews

10

Jeremy

Nov 17, 2025

·

Stayed 4 nights

Very clean, friendly, down-to-earth neighborhood. Stay close to Coyoacan without paying Coyoacan prices, and you'll probably be even more comfortable.

10

Blanca Estela

Nov 9, 2025

·

Stayed 1 night

Excelente ubicación, lugar tranquilo

8

Francisco Javier

Sep 1, 2025

·

Stayed 2 nights

Muy comunicada, centros comerciales, accesibles a pie y vías de comunicación muy accesibles para ir en auto!

8

Anthony G

Jan 4, 2025

·

Stayed 11 nights

Good location, but rather run down right by the hotel. Near shopping malls and good places to eat

10

Alejandra

Apr 26, 2025

·

Stayed 4 nights

Excelente ubicación … frente a una plaza , accesible para todo

10

Rosa Maria

Mar 11, 2025

·

Stayed 2 nights

Location convinient

10

Jazmin Elizabeth

Sep 16, 2024

·

Stayed 1 night

Muy buena ubicación.

10

Sandra

Dec 11, 2025

·

Stayed 6 nights

Es un buen lugar para hospedarse con múltiples sitios cercanos

10

Luis Arturo

Nov 4, 2024

·

Stayed 1 night

Silencioso y cercano a la estación Zapata del metro, lo que permite fácil transporte a varios puntos de la ciudad

10

Fred

Feb 4, 2023

·

Stayed 1 night

Location was okay, but the area around was dirty, mot the best to walk about.

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Dining

Breakfast buffet and restaurant food are often praised for taste and variety. Several guests found the food mediocre or expensive and mentioned slow or unfriendly breakfast service at times.

Related guest reviews

10

JUAN MANUEL

Dec 8, 2025

·

Stayed 4 nights

Excelente opción de desayuno

6

Christian

Aug 26, 2024

·

Stayed 1 night

El buffet y los alimentos son realmente malos y el costo es muy alto.

10

KARIMEN

Nov 24, 2023

·

Stayed 2 nights

To be honest our best experience was with room service amazing food amazing service. I was sick due too a bronchitis with asthma and couldn’t do much and the room service staff were angels to my staying. Thank you i couldn’t be more grateful.

10

Dulce

Dec 29, 2025

·

Stayed 2 nights

Habitación muy cómoda, el desayuno riquísimo. Excelente servicio

8

Eva

Mar 9, 2025

·

Stayed 5 nights

Hotel was comfortable. Difficult to get the entrance. Breakfast is not included was nasty.

10

Diana

Jan 1, 2025

·

Stayed 2 nights

Delicioso buffet

10

juan

Sep 16, 2025

·

Stayed 3 nights

El servicio del restaurante es tardado

6

Frank

Jan 25, 2025

·

Stayed 3 nights

The hotel was more expensive than similar or better hotel accommodation's I was surprised breakfast was included in the price and had to unload almost 20$ US for a mediocre menu

10

Israel

Feb 2, 2026

·

Stayed 4 nights

Buen trato del personal en general Solo el personal del buffet no lo es tanto Algo mal encarados y no les pidas algo a las 6:30 am por que no están preparados ni muy accesibles a darte un buen servicio

10

Martha M.

May 17, 2025

·

Stayed 2 nights

Excelente, todo limpio, camas cómodas y el bufet muy rico

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $122
18 $120	19 $130	20 $178	21 $160	22 $163	23 $157	24 $172
25 $179	26 $173	27 $173	28 $200	29 $237	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $246	2 $199	3 $122	4 $166	5 $173	6 $96	7 $142
8 $94	9 $122	10 $129	11 $122	12 $121	13 $96	14 $96
15 $95	16 $114	17 $143	18 $139	19 $146	20 $154	21 $157
22 $161	23 $147	24 $148	25 $151	26 $152	27 $94	28 $94
29 $95	30 $115

Holiday Inn Mexico City-Plaza Universidad by IHG

Prices for Holiday Inn Mexico City-Plaza Universidad by IHG

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About this property

Location

Room options

Standard Room, 1 King Bed

Premium Room, 1 King Bed

Standard Room, 2 Double Beds

Standard Room

Guest reviews of Holiday Inn Mexico City-Plaza Universidad by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Mexico City-Plaza Universidad by IHG

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