HomeTowne Studios by Red Roof Orlando - UCF Area

At $85 per night, this hotel was disappointing. Bathroom sink needed caulk Shower curtain, Too $hort, water on floor every time I showered. Bathroom sink, drained, very slowly. Refrigerator filthy, dirty. Vinyl plank, flooring, filthy, dirty Bathroom door did not close, hung up on floor. Entry door had tweaked hinge, had to slam to close it Bottom entry door would not shut, homeless persons were camping inside. Cockroaches, need, I say more. Remote for television, not working, new battery still not working. A little maintenance could go a long way. Very disappointing experience.

Hotel listing specified in-room kitchen. Yes there is a kitchen BUT the stove is disconnected AND the agreement I had to sign at check-in stated NO COOKING ALLOWED. I feel hoidwinked, and had to spend money for takeout that I did not plan to spend. THIS IS FALSE ADVERTISING. Also, the TV did not work, and the water stopped running for an hour. Oh, and the stairwell door keycard lock is "messed up", staff knows but there is no sign to warn guests. AND the blackout curtain has holes so that outside lights shine through.

Room was smaller than expected for a queen bed. The property photos show a coffee bar in a lobby area, but there is no such thing on site, nor are there in-room coffee makers or disposable cups. On the plus side, there was a 3/4 size refrigerator, microwave, and cooktop in the room.

The property was good, clean, had lots of room but when I did my laundry the washer flooded the laundry I went got front desk guy he comes in and turns the water off and told me to let it finish I'm like how are my clothes going to get clean he said nothing, I ended up storming another$6.50 to rewash my cloths and$6.00 to dry then do I ended up spending $19.00 to wash two loads of cloths I feel like they should have paid for the second wash

I didn’t like people hanging around outside, the floor was disgustingly dirty. No shampoo or conditioner. Says coffee station but there is not! There is not 24hr service, the attendant was slower than molasses. And for $20 more I could have gone up the road to a much cleaner place!!

Check in was easy. Parking was great, had a spot right in front of our room. No problem with our key card, went right in. Room was decent. No odor. Refrigerator had food stains on outside of door. Microwave was dirty inside. Bathroom was ok. Had mold along the shower. But hey it was only for 1 night. There were guests sitting outside and walking all around at all hours. But we mind our business so we'll. Check out was weird. Asked about getting my 100 deposit back. We were informed that housekeeping had to check our room first and she told us she didn't know when that would be. Wow. The way the room looks, I find it hard to believe that they even have regular housekeepers. But you get what you paid for. I give it 4 out of 10 stars

Full kitchen but no pots n pans. First room the toilet didn't work.

The stair way was trashed and the siding on the side of building and the grass area are bad they have an elevator be its broken

Kitchenette in everyroom. Full refrigerator.

Great staff, needs pest control asap!! Elevators need to be cleaned asap.

This hotel looked a little sketchy from the photos online, but since we needed a reasonably priced play to stay we didn't have much of a choice. We booked, and it was worse than the pics. We killed no less than 6 roaches and 2 spiders in our room, and on the final morning, let 2 roaches just pass through cause we were so over it at that point. The a/c leaked terribly inside of the room, and left a giant puddle right by the door. When we checked in, she didn't say anything about a parking permit neither needing to be displayed, nor giving us one at all. But on night two, we received a parking violation advising that our car could be towed if we didn't display the permit we were not given, nor told about. Now for the most insulting issue of all. At check-in they required a $100 deposit, that would be returned within 3 business days after checkout should no damages have occurred. It has been 10 days since we checked out, and I have not received this deposit back. It's taken 3 phone calls, but the deposit refund is finally pending on my account. I have stayed in some crappy hotels, but this one was by far the worst. In a surprising twist, every staff person we spoke with was incredibly friendly, so there's that.

I stayed 4 weeks paid with 2 different apps the place is nasty full of roaches my room was full of mold I called the state and contacted red roof but didn't get any kind of compensation I had to clean the stinky mold out of the shower the sheets had pubic hair floors was so nasty the water was muddy they wouldn't give toilet paper I had to wash my own towels no service every 2 weeks no service provided at all the website says coffee in lobby nope no coffee says racks for dishes nope only a nasty cabinet says on the website NO ANIMALS almost all tenants have animals but they want 500 a week I have a 700,00 dollar home I had to stay in that trash hotel to get my home remodeled not everyone is from the ghetto and not all tenants enjoy smelly rooms mold roaches and the drug dealers out side the doors all night I have hired a lawyer and I have pictures and video recording of workers telling me wash my own towels no toilet paper and much more mess I have pictures and documentation of every thing I encountered at that trash hotel and with the staff

This place was the worst!!! A ridiculous amount of roaches in our room and all over the property. The A/C was broken, the room and everywhere on the property smelled horrible, the room wasn't clean, the office wasn't clean, the grounds weren't clean. It was after midnight when we arrived and there was no toilet paper so I had to go to a store close by to buy some. This area was so sketchy I was afraid to go anywhere outside without my pistol and I kept my hand at the ready on my pistol without revealing it was there when I walked to the convenience store. The pictures of the motel were a BIG LIE about the motel. It even appeared (after looking more closely) that the cars in the pictures had been photoshopped into the pictures. The front desk/lobby picture was not of this Home Towne Suites. My family checked out as early as possible and got a refund on the rest of the week we had booked. I would have felt better at the "Bates Motel"! In short about this Home Towne Suites...STAY AWAY!!!!!!!!

The room was nice but not clean. There were bugs all over the room and one of the light fixtures wasn't working.

I checked in and out immediately. I checked in around 8pm, when to my room, there was people smoking marihuana, laud music. then I got into my room, when to the bathroom, there where pee and poop inside the toilet, shower was full of hair and took floss, rashes crawling all over, the kitchen walls full of crease. I had to run away from that place. it's not a place for a mother and daughter to spend the night. dangerous and dirty place.

Room was dirty, roach infested, they provided 2 small bars of soap 1 full size towel. And when we complained they said they are currently doing maintenance

Room was dirty and lived in no clean towels dirty towels on the floor spilled food in the fridge and no toilet paper or soap. I’ve never stayed here before so I’m not sure if that’s normal but I will never stay here again the only positive is that the ac worked otherwise the room was gross.

this hotel is disgusting. not clean at all, mold everywhere

Dirty. Smells bad, dirty sheets and the most disgusting roaches.

Would not recommend staying at this property. The room was not clean. I even saw a small roach in the morning. Aside from that it is noisy.

The room needed repairs including the bathroom sink which did not work. The entry door sticks and made me wonder if we would get out in the morning. There was a roach crawling on one wall.

Everything was good. I’d give them a five star but the toilet kept running al night and it wasn’t able to flush.

smell bad

Front door very hard to open No remote for tv, went to office for a remote, it only turned power on and off, and volume, no channels Bathroom sink clogged up, goes down very slow Dresser drawer opens by itself Dead roaches on floor

No AC. The A/C unit ran, but blew no air. The room has horrendously hot. No soap, no shampoo or toilet paper in the room for the entire stay. I had to go out in a heavy rainstorm at 11:30PM to purchase toiletries. I called the front desk and they advised a technician would fix the unit, nobody showed up. If they did, there was still no cold air in the room. Roaches crawled all over my luggage and throughout the whole room. I only stayed because everything was sold out in the area due to UCF Family Weekend. This so called hotel should be inspected and shutdown immediately…I want my money back, but doubt they will pay..

Our room was double booked so we were placed in a smaller room and had to share a bed! The floors were disgusting and we had to ask for towels so we wouldn't have to step on them and have black feet. They were out of extra clean towels, but were able to give us some stained ones. The room was damp for our whole stay, even our sheets. Won't be going back to this location.

When we arrived, we found two used bath towels hanging on the back of the bathroom door, the AC wouldn’t go on and off automatically and wasn’t working very well, the turnstile plate in the microwave was missing, there was no shampoo or conditioner, there was a bug crawling and hiding in the rubber cushioning of the refrigerator door, the refrigerator appeared to be missing shelves and one bath towel that was folded on the shelf, turned out to have many black spots all over it, and the TV remote was not working and needed to be replaced. Since we checked in around 10 PM, the only employee at the front desk, tried her best to accommodate us. Unfortunately, she was unable to fix or adjust the AC and since the hotel was fully booked, she was unable to change our room. She did give us a new TV remote that worked, one small shampoo/conditioner (only one she could find), and two clean bath towels. She did here best at the end of her day. I wish I knew her name.

Check-in process was slow considering I was the only one in the lobby. I sat there 30 minutes before the front desk staff called me up to do the paperwork. The bed moves when you sit on it so it’s obviously not a quality item. The bathroom had 1 bar of soap and towels, so very limited hygiene supplies. For the price I paid I didn’t expect much. It’s fine though, I just needed the room, wasn’t needing much. But I definitely wouldn’t spend days here.

No clean towels, toilet had issues

We got to the hotel late at night due to flight delays. The only good thing I can say about this hotel is that even though reception closed at 11pm, a hotel staff person was waiting for us. Other than that, this hotel was awful. Many of the hotel guests were sitting in chairs outside their rooms, smoking weed and listening to loud music on their speakers. This was past midnight. We got to our room and the door lock had been kicked in. There was a man sitting outside our room, listening to loud offensive music and smoking week. We didn't feel safe. We went to reception and they had to call the manager to get us assigned to another room. We were told they only had one room left and that the AC was leaking. On our way to this room, we passed many empty rooms (with curtains drawn, bed made, empty rooms), so we're not sure why they gave us the one with the leaking AC. There was water all over the floor, the kitchen cabinets were broken, no soap in the bathroom, overall, just very dirty. The whole place is dirty and smells like pot. At 3:30am we were woken to someone trying to open our door. Needless to say, we couldn't sleep after that. Worst place we have ever stayed at.

Great people great service

Called to let the staff know our flight was delayed. I was told no one would be on site at midnight as they close at 11 and we would have to book third party and prepay! We had two rooms and had to pay an additional almost $400 as our reservations were don't almost a month in advance. We got there a little after 12am and were given keys by the security guard! One of the two rooms we had was absolutely filthy a well as the AC didn't work! We all ended up staying in one room and the security guard said to contact the front desk on the morning. Morning came and we spoke with them. At first they said they would move us then told us they would just clean the room again for us and check the AC. Manager would not come out and speak with us or view our pictures. Never offered to compensate he might we didn't stay in it. After room was "cleaned" the AC cover was left off and dust was all over the floor.

My experience was very bad. I made my reservation in advance to make sure I had a room, but when I arrived at the hotel, tired from a long trip, they told me they didn't have a reservation and that there was no room at the hotel. It was late at night, and I had to look for another hotel. The closest one that had space was half an hour away. So I have no choice but to drive late at night and tired to another hotel.

Great place.People are very friendly and and staff is very helpful with everything

Ovebooked, they have no room for me and I have a conformation regarding my booking and they are not have zero interest to help, they do nothing and their was many people with the same problem. When i am at home i will check what i can do with my lawyer. Attached the conformation from my booking. Additional Hotels.com ia not available to fix the problem in this night and i search at the whole website. If the complete conformation nesessary, i can provide it.

I could never check in and they didn't refund my money, I didn't fix my fault, there was no one at reception

Check-in process was slow considering I was the only one in the lobby. I sat there 30 minutes before the front desk staff called me up to do the paperwork. The bed moves when you sit on it so it’s obviously not a quality item. The bathroom had 1 bar of soap and towels, so very limited hygiene supplies. For the price I paid I didn’t expect much. It’s fine though, I just needed the room, wasn’t needing much. But I definitely wouldn’t spend days here.

Employees and management is very helpful, very respectful. I really liked it there

The manager was not professional at all. I expressed the fact that I checked out after the first day due to alot of roaches in the room. When I actually he called, I asked to speak to the manager and apparently the front desk staff had the phone on speaker. He said in the background "what?" How unprofessional!!! Then he told me he was going to look into my refund for that whole week and get back to me today and he didn't. I lost money in a place that was roach infested and dealt with an unprofessional manager. Very dissatisfied.

Staff is real friendly.I love it there.It's like a big happy family.Thank you

Rooms are nice and clean. But prostitute's pimp's and drug dealers hanging around outside in the car park all night. Making you feel unsafe there

The hotel is conveniently located close to UCF and it’s not luxury but will do.

Quiet n close to srores

Road noise all night, air didn’t work in the room, German cockroaches, sink full of hair from someone shaving before we got in there. Stains on comforter. Random person knocking on door at 9:30 at night looking for tin foil. Fire alarm in middle of the night Followed by fire truck. Area around the hotel was nice. It was close enough to UCF. There were no obvious homeless people hanging out, but people were living there for extended amounts of time. I suggest bringing Lysol and your own sheets.

Clean and easy to access

this isn't a hotel! it looks like they rent to locals by the week and everyone is hanging out on the exterior corridors at 2 am smoking. Stairwells have trash and smell like weed.

We got to the hotel late at night due to flight delays. The only good thing I can say about this hotel is that even though reception closed at 11pm, a hotel staff person was waiting for us. Other than that, this hotel was awful. Many of the hotel guests were sitting in chairs outside their rooms, smoking weed and listening to loud music on their speakers. This was past midnight. We got to our room and the door lock had been kicked in. There was a man sitting outside our room, listening to loud offensive music and smoking week. We didn't feel safe. We went to reception and they had to call the manager to get us assigned to another room. We were told they only had one room left and that the AC was leaking. On our way to this room, we passed many empty rooms (with curtains drawn, bed made, empty rooms), so we're not sure why they gave us the one with the leaking AC. There was water all over the floor, the kitchen cabinets were broken, no soap in the bathroom, overall, just very dirty. The whole place is dirty and smells like pot. At 3:30am we were woken to someone trying to open our door. Needless to say, we couldn't sleep after that. Worst place we have ever stayed at.

Cockroaches, dead petrified rat in the vent in the bathroom, floor filthy, mold smell, homeless encampments all around the building. Very scary

Property was okay store is walking distance

Not a good value even for around $75 for the night. And the water pressure went to zero during my stay. They did get it back up again within about one hour. The check-in person is behind THICK bullet proof lexan, which should tell you something. Bathroom floor had a muddy foot print before I entered only positive really was the location. near to airport and Universal theme parks

Room was smaller than expected for a queen bed. The property photos show a coffee bar in a lobby area, but there is no such thing on site, nor are there in-room coffee makers or disposable cups. On the plus side, there was a 3/4 size refrigerator, microwave, and cooktop in the room.

I didn’t like people hanging around outside, the floor was disgustingly dirty. No shampoo or conditioner. Says coffee station but there is not! There is not 24hr service, the attendant was slower than molasses. And for $20 more I could have gone up the road to a much cleaner place!!