Is parking available at the property?

Free self-parking is available on-site, including spaces for RVs, buses, and trucks.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee, approximately USD 6.95 to 15.00 for adults and USD 5.95 to 15.00 for children.

Are pets allowed at the property?

Pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Complimentary area shuttle services are available within a 5-mile radius, making it easy to reach nearby attractions.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, meeting spaces, and a pool. There are also elevators, step-free entrances, and designated parking.

Where is the property located in relation to key landmarks?

The hotel is located in Pineville, just a 2-minute drive from Carolina Place and 8 minutes from Quail Hollow Club. It is approximately 5.1 miles from Carowinds Theme Park and 6.9 miles from SouthPark Mall.

Does the property have a swimming pool?

Yes, the property features both an indoor and outdoor pool, accessible from 6 AM to 10 PM.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, which is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests.

Hilton Garden Inn Charlotte Pineville Hotel

Average nightly price at Hilton Garden Inn Charlotte Pineville by month, last 12 months (USD)
Month	Average price
January	$98
February	$107
March	$111
April	$115
May	$127
June	$102
July	$119
August	$98
September	$101
October	$109
November	$92
December	$94

What guests think

At Hilton Garden Inn Charlotte Pineville, many guests highlight friendly, accommodating staff and a convenient location near dining, shopping, and highways, while recurring criticisms cite dated rooms, inconsistent cleanliness, and facility issues like pool closures and maintenance problems.

Room comfort and size are often appreciated, though guests mention weak water pressure, Wi-Fi hiccups, and occasional noise. Breakfast and on-site dining draw mixed feedback, with paid options and a small lobby bar balanced by several positive comments about quality. Overall, expect friendly service in a convenient spot, but an older property with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is ample and well lit, but multiple reviews report the pool being closed, cold, or poorly maintained; some facility issues like broken ice machines, a malfunctioning door, and a past key-card outage were also noted.

Related guest reviews

8

Melba

Jun 19, 2023

·

Stayed 1 night

The pool is smaller than I thought. The back door didn’t work which was a small inconvenience- but it was nice and clean and quite.

4

Jennifer

Mar 5, 2023

·

Stayed 1 night

I booked this hotel because it said it had an indoor pool. The pool is half indoor and half outdoor. It had a nasty slimy film of something floating around in it. It had obviously not been cleaned since last season. Tons of leaves in it. And the free breakfast? Fruit. The fruit was free. For a plate of eggs and bacon it was $10.95. I’ll never stay here again and I’ll be sure and tell anyone who asks. Horrible.

10

Angela

Feb 5, 2025

·

Stayed 1 night

Clean, well maintained. Parking lot with plenty of light for night.

6

iris

Aug 27, 2025

·

Stayed 2 nights

This property recently sold. The new owners abruptly stopped offering shuttle service, which had been one of the reasons our physician had recommended the hotel. The property is very dated and desperately in need of A refresh- badly stained carpeting and shower is grimy. Some staff made a genuine effort to be helpful, while others huffed their way through their annoyance at providing assistance.

8

Judith L

Feb 2, 2025

·

Stayed 2 nights

Great area. Bar in restaurant very small. Ended up going to a Mexican restaurant close by that had a bar with reasonable beer and wine prices and great, free salsa and chips. Dog fee of $25 per night (free dog biscuits in lobby). Dog felt welcomed. Breakfast, which is not complementary, was ok. This type of breakfast is what we’ve gotten for free at other hotels.

2

Ryan

Jun 6, 2025

·

Stayed 1 night

No hot water, which was especially disappointing with having a whirlpool in our room. Disgusting carpets, cracks and stains in the ceiling, other people’s hair in the tubs and bathroom in general, busted toilet seat with a rigged job, empty hand sanitizer, empty pool, broken tv in the fitness room. Can’t believe this is a Hilton property. And when I say no hot water, I mean for the whole stay. The staff was kind, friendly and did what they could for us, but that wasn’t much with booking through Expedia.

4

Joseph

Jun 5, 2025

·

Stayed 1 night

JJ at the desk was very nice but there wasn’t any hot water. And the pool was out of service.

6

Elizabeth

Jun 2, 2025

·

Stayed 2 nights

Pool was down for the duration of our stay and I would have loved if they had a hot tub. The room was great except there was not water pressure and it was difficult to shower. Staff was wonderful and courteous.

2

Charles

Jul 21, 2024

·

Stayed 1 night

If you leave your room you can’t get back in unless someone from their staff lets you back in because they can’t issue key cards for your rooms do to the nationwide system failure. Big inconvenience the rooms should have been cheaper as a result of this ,and they don’t tell you about this issue until after you have checking in and have your room deposit.

10

Celestino

Jan 21, 2023

·

Stayed 4 nights

Comfortable bed. Very clean. Friendly staff. Nice touch in having a peloton bike in the gym. Excellent restaurant for breakfast and dinner.

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Cleanliness

Feedback is mixed: many guests found rooms and common areas clean, while others reported stained or musty carpets, lingering odors, and bathroom grime or stray hairs.

Related guest reviews

10

Benjamin

Aug 15, 2025

·

Stayed 1 night

The staff was great. Always willing to help with whatever we needed. The room was clean and the bed was super comfortable. Lots of places to eat and the hotel offers food as well. We really enjoyed our stay and will return whenever in the area.

10

Thomas

Dec 21, 2025

·

Stayed 1 night

The room was very clean. Plenty of parking. Staff was very helpful and friendly

2

Elizabeth

Sep 28, 2025

·

Stayed 1 night

My room was extremely moist inside from the poor ventilation. There were no vents in the bathroom and any steam from showers came right into the room. The carpets smell of mildew from all the moisture. The AC was on but it did not help. These rooms need major updating.

6

iris

Aug 27, 2025

·

Stayed 2 nights

This property recently sold. The new owners abruptly stopped offering shuttle service, which had been one of the reasons our physician had recommended the hotel. The property is very dated and desperately in need of A refresh- badly stained carpeting and shower is grimy. Some staff made a genuine effort to be helpful, while others huffed their way through their annoyance at providing assistance.

2

Ryan

Jun 6, 2025

·

Stayed 1 night

No hot water, which was especially disappointing with having a whirlpool in our room. Disgusting carpets, cracks and stains in the ceiling, other people’s hair in the tubs and bathroom in general, busted toilet seat with a rigged job, empty hand sanitizer, empty pool, broken tv in the fitness room. Can’t believe this is a Hilton property. And when I say no hot water, I mean for the whole stay. The staff was kind, friendly and did what they could for us, but that wasn’t much with booking through Expedia.

4

Alicia

Feb 6, 2023

·

Stayed 2 nights

This hotel has really gone downhill since our last stay 6 months ago. The cleanliness and upkeep or lack of is horrible. We had a chunk of ceiling that was about to fall down in our room, the microwave would turn on when you opened the door, there were hairs in the shower, the pillows smelled like they hadn’t been washed in months, there are stains in the carpet all over in the hallways, the ice machines are all out of order on every single floor except the 1st floor, there were cigarette butts all over the sidewalk around the entrance, the main door didn’t work so we would have to wait for someone to come out in order to get let in, the snacks in the snack shop were not well stocked, and to eat a continental breakfast where every other hotel serves for free, costs $11 here. We were very disappointed in the cleanliness and lack of upkeep here. We will not be returning.

10

Ashley

Sep 1, 2024

·

Stayed 1 night

Clean friendly staff quiet family friend or individual

10

Kathy

Apr 20, 2024

·

Stayed 1 night

Very clean and comfortable room. Staff was very friendly and accommodating. Good location. Would recommend.

6

cathlene

Jun 9, 2025

·

Stayed 1 night

The room needed vacuuming and there were stains on the carpet. I had to wait because my room had not been cleaned yet by 3:00pm. The pillows and bed were very comfortable.

4

Erica

Sep 17, 2023

·

Stayed 1 night

The room smelled like pee and my feet were so sticky from the carpet

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Rooms

Rooms are dated with worn furnishings, yet some are spacious and comfortable; recurring complaints include weak water pressure, occasional hallway noise, spotty Wi-Fi, and inconsistent pillow quality. Several whirlpool suites had malfunctioning or unappealing tubs.

Related guest reviews

4

Esther

Jul 30, 2025

·

Stayed 1 night

Definitely needs an upgrade. The windows needed to be steamed clean. Bathroom had fixtures from the 90s. Bed wasn’t comfortable. And carpet smelled moldy

4

Margaret

Jun 5, 2024

·

Stayed 1 night

We stayed in room 224 and there was a door slamming sound staring from the time we checked in. We thought it was people checking etc, but the noise continued through the night. We did complain but there was no action taken. We were offered a late check out, but the noise continued. Someone needs to check this out.

6

Michele

Feb 8, 2024

·

Stayed 2 nights

It sounded like the door was open you could hear everything ppl said down the hall. The shower made awful noises

8

Vickie

Jul 17, 2025

·

Stayed 1 night

Would have liked to have better quality pillows on the bed. Otherwise all other accommodations & staff were very good!🤗

6

Patricia

Jan 8, 2024

·

Stayed 2 nights

I guess for the price I expected it to be nicer than it was. On Saturday morning we woke up to a strong smell of marijuana outside our door. There were a bunch of drunk guys hanging out in the lobby on Friday night when we arrived. The tub was rusty. The water pressure was weak. All the people that worked there were really nice and it was comfortable and clean enough, but the things I listed just left a bad impression.

8

Theresa

Aug 6, 2025

·

Stayed 1 night

WiFi was not working very well

10

Mardrekia

Jul 29, 2024

·

Stayed 2 nights

I enjoyed the jacuzzi room. The room was clean to my liking. However, the furniture could be updated but I enjoyed my stay and I was asked through text how things were going. I would stay again.

10

jacqueline

Aug 29, 2024

·

Stayed 1 night

Stayed here a few times. Good clean hotel. Beds are comfortable good linens and towels. Staff are very friendly everything you need. Wish they would make the small investment of having maintenance stain the furniture where they are scratched and worn. It would really turn the rooms around and it’s the first thing I see at check in. Otherwise would recommend and stay again.

6

Juan Noe

Nov 25, 2025

·

Stayed 2 nights

They need to take their bedrooms to the next level with new things, including smart TVs.

8

Janis

Feb 20, 2025

·

Stayed 1 night

Ok needs some updating to rooms but clean

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful, and accommodating. However, a few stays were marred by slow or problematic check-ins, limited resolution of issues, and a temporary key-card system outage.

Related guest reviews

4

Bruce

Aug 18, 2025

·

Stayed 2 nights

The inconvenience started immediate upon check-in when the room keys system was unavailable, and someone had to walk you to your room. Everytime you left your room. The room was not dark at night, and the pillows are uncomfortable. The room was supposed to be handicap accessible, but it was regular height tub that was very slippery

10

Benjamin

Aug 15, 2025

·

Stayed 1 night

The staff was great. Always willing to help with whatever we needed. The room was clean and the bed was super comfortable. Lots of places to eat and the hotel offers food as well. We really enjoyed our stay and will return whenever in the area.

4

kristopher

Oct 1, 2024

·

Stayed 2 nights

Ugh where to start. First of all throw all the pics on the website out the window, it doesn't look like they've put a nickel in this place in ten years. Next. The pool is not maintained and is filthy, I didn't use it and I didn't see anyone else use it either. Next the supposed bar and restaurant is nothing more than a short order cook in the lobby. Last and most sadly. First of all our room was not ready at check in. They had every excuse in the world instead of just getting it ready. Eventually they gave us a room, that had not been cleaned yet. So after complaining I'm told to go wait in the dirty room and they'll bring a key for a new room. After 20 minutes nobody came so I went back downstairs and low and behold there was no clean rooms available for me. After another 10-15 minutes of arguing it got so bad that the hotel manager literally went up and cleaned the dirty room I was given. I got my clean room about an hour and a half after check in. For my troubles I was given 2 tiny bottles of wine. Horrible service in every respect.

10

Donna

Mar 29, 2025

·

Stayed 1 night

Excellent place to stay. The lady at the desk was exceptional. She greeted us when we got there and was kind when we were leaving.

10

Elizabeth

May 8, 2023

·

Stayed 2 nights

Great stay for family coming in for college graduation celebration and golf tournament. Clean, comfortable, warm and gracious. Front desk crew highly professional and helpful! Lobby bright and light and welcoming. We will be back!!

10

Tammy

May 5, 2025

·

Stayed 1 night

The staff met my needs with greatness. I appreciate all that they did.

10

Zakary

Aug 15, 2023

·

Stayed 1 night

JJ Leonidas checked me in at the front desk and he was great. Very personable and quick service that was spot on accurate. Highly commend JJ for his work.

10

Thomas

Dec 21, 2025

·

Stayed 1 night

The room was very clean. Plenty of parking. Staff was very helpful and friendly

10

Michael

May 26, 2025

·

Stayed 1 night

Great hotel. Staff is super great as well!

2

Aubrey

Jun 21, 2025

·

Stayed 1 night

Manager Alexander was an evil man I told him I have Covid and have to cancel stay and he still charged me. SMH he told me to come into hotel with my Covid. He was not empathetic at all.

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Location

Convenient setting near restaurants, shopping, Carowinds, and major roads; several guests also described the area as quiet.

Related guest reviews

10

Lydia

Jun 4, 2024

·

Stayed 1 night

Great location for my needs. Everything you need is within minutes away.

10

PEARLY

Aug 16, 2025

·

Stayed 1 night

The property was excellent and an ideal location.

10

Tashonda

Jul 21, 2025

·

Stayed 2 nights

Great hotel. Location was perfect

10

Anthony

Apr 20, 2025

·

Stayed 1 night

Beautiful hotel outside the hustle and bustle of downtown Charlotte. Friendly staff.

10

James

May 8, 2023

·

Stayed 2 nights

The property was centrally located to dining and shopping events.

8

Kevin

Sep 5, 2024

·

Stayed 1 night

Nice place in good location

6

MELVIN

Dec 4, 2024

·

Location is very good. Room is average.

10

John

Aug 11, 2024

·

Stayed 2 nights

In a great spot. Plenty nearby.

10

Amabella

Jul 6, 2025

·

Stayed 2 nights

Close to where our daughter lives. Conveniently close to freeway.

10

Danna R.

May 1, 2023

·

Stayed 4 nights

I liked that it was tucked away and very quiet and clean.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is typically paid and sometimes not included with third-party bookings, leading to value concerns, though several guests complimented the quality. The on-site bar/restaurant is small and limited.

Related guest reviews

10

George and Carol

Apr 2, 2023

·

Stayed 1 night

Good place to stay. Breakfast looked fantastic.

4

kristopher

Oct 1, 2024

·

Stayed 2 nights

Ugh where to start. First of all throw all the pics on the website out the window, it doesn't look like they've put a nickel in this place in ten years. Next. The pool is not maintained and is filthy, I didn't use it and I didn't see anyone else use it either. Next the supposed bar and restaurant is nothing more than a short order cook in the lobby. Last and most sadly. First of all our room was not ready at check in. They had every excuse in the world instead of just getting it ready. Eventually they gave us a room, that had not been cleaned yet. So after complaining I'm told to go wait in the dirty room and they'll bring a key for a new room. After 20 minutes nobody came so I went back downstairs and low and behold there was no clean rooms available for me. After another 10-15 minutes of arguing it got so bad that the hotel manager literally went up and cleaned the dirty room I was given. I got my clean room about an hour and a half after check in. For my troubles I was given 2 tiny bottles of wine. Horrible service in every respect.

4

Jennifer

Mar 5, 2023

·

Stayed 1 night

I booked this hotel because it said it had an indoor pool. The pool is half indoor and half outdoor. It had a nasty slimy film of something floating around in it. It had obviously not been cleaned since last season. Tons of leaves in it. And the free breakfast? Fruit. The fruit was free. For a plate of eggs and bacon it was $10.95. I’ll never stay here again and I’ll be sure and tell anyone who asks. Horrible.

8

Judith L

Feb 2, 2025

·

Stayed 2 nights

Great area. Bar in restaurant very small. Ended up going to a Mexican restaurant close by that had a bar with reasonable beer and wine prices and great, free salsa and chips. Dog fee of $25 per night (free dog biscuits in lobby). Dog felt welcomed. Breakfast, which is not complementary, was ok. This type of breakfast is what we’ve gotten for free at other hotels.

8

KYLE

May 2, 2023

·

Stayed 1 night

nice location but the advertised "free breakfast" is not free. the hot made to order feature is nice but not free.

10

Celestino

Mar 18, 2023

·

Stayed 4 nights

Excellent breakfast. Nice staff. Thanks for always having coffee available.

10

Celestino

Jan 21, 2023

·

Stayed 4 nights

Comfortable bed. Very clean. Friendly staff. Nice touch in having a peloton bike in the gym. Excellent restaurant for breakfast and dinner.

6

Roy

Nov 17, 2023

·

Stayed 1 night

The hotel was fine. The only negative was the extra charges. I realize that I’m an unsophisticated traveler but it still bothers me to be charged $15 extra for parking and $7.50 each for “continental breakfast” which is assumed to be free in the lower class hotels where we usually stay. It is absolutely true that I should have read the fine print better before booking. So should you.

4

Kacey

Jan 9, 2023

·

Stayed 2 nights

Even though breakfast was an option on hotels.com, the staff informed us no breakfast available for those that book third party. We also booked a room with queen beds, we had double beds. I didn't even realize it until the first morning. Not happy with the stay.

4

Berhane

Oct 28, 2024

·

Stayed 2 nights

For a breakfast I ate, my credit card was charged $55 dollars which is unheard of. I didn’t like it.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $145	17 $159
18 $124	19 $116	20 $116	21 $116	22 $113	23 $113	24 $179
25 $112	26 $112	27 $112	28 $112	29 $112	30 $112	31 $122

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $112	3 $114	4 $123	5 $112	6 $112	7 $121
8 $112	9 $112	10 $113	11 $113	12 $112	13 $112	14 $122
15 $112	16 $112	17 $112	18 $112	19 $114	20 $112	21 $112
22 $112	23 $112	24 $112	25 $112	26 $112	27 $112	28 $112
29 $112	30 $114

Hilton Garden Inn Charlotte Pineville

Prices for Hilton Garden Inn Charlotte Pineville

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible

King Bed

Room, Accessible

Room, 1 King Bed, Accessible

King Bed Accessible Room

2 Queens

Guest reviews of Hilton Garden Inn Charlotte Pineville

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Charlotte Pineville

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