Is parking available at the property?

Self parking is available on-site for a fee of USD 10 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily for a fee, approximately USD 9.95 for adults and USD 14.95 for children.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible facilities, and a wheelchair-accessible registration desk. There are also assistive listening devices available.

What is the location of the property in relation to key landmarks?

The hotel is located in Charlotte's SouthPark area, just a 2-minute drive from SouthPark Mall and 5 minutes from Quail Hollow Club. It is approximately 5.2 miles from Carolinas Medical Center and 6.3 miles from Spectrum Center.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from April 1 to October 31.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free has not been specified.

Hilton Garden Inn Charlotte SouthPark Hotel

Average nightly price at Hilton Garden Inn Charlotte SouthPark by month, last 12 months (USD)
Month	Average price
January	$143
February	$151
March	$162
April	$161
May	$181
June	$162
July	$191
August	$162
September	$172
October	$180
November	$169
December	$146

What guests think

Across many reviews, Hilton Garden Inn Charlotte SouthPark is praised for exceptionally friendly front desk staff, clean and comfortable rooms, and a walkable SouthPark location near shopping and dining, creating an easy, convenient base for short or repeat stays.

Guests like the bar and breakfast, though some find the buffet pricey, bar service slow, or weekend dining limited. Several reviews cite housekeeping gaps (missed or every-other-day service), occasional odors or wear, and noise from hallways. Paid garage parking and the garage’s lack of direct connection are common gripes, and a few reported broader disruptions like temporary water outages or overbooking. Overall, this is a practical, mid-service stay with some trade-offs around amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally appreciated: the outdoor pool/courtyard and lobby bar get positive notes, and the fitness center is convenient. Guests mention paid garage parking (not directly connected) and occasional issues like pool cleanliness or an elevator outage.

Related guest reviews

8

Courtney

Jul 21, 2025

·

Stayed 1 night

Very nice hotel- front desk staff was exceptional. My only complaint was the pool needed a good cleaning.

8

Debbie C

Apr 30, 2025

·

Stayed 2 nights

I found the entry and exit gates to the parking garage annoying. Also probably because of pollen and wind, the outdoor pool did not appear clean so I didn’t use it.

10

janet

Nov 17, 2025

·

Stayed 2 nights

Service was amazing. Hotel was clean and bar food was great!

10

Michelle

Mar 23, 2025

·

Stayed 2 nights

Didn't like that I had to pay for parking, however, the abundance or coffee and fruit infused water was a plus. The room was clean and had no issues getting extra towels.

10

Cynthia

Oct 28, 2024

·

Stayed 1 night

THE HILTON GARDEN INN AT SOUTH PARK, CHARLOTTE WAS A PLESEANT PLACE FOR A WEEKEND GETAWAY. AT THE END OF OCTOBER THEIR OUTDOOR POOL WAS STILL OPEN AND IT WAS A PERFECT 84 DEGREES THAT DAY. VERY CLEAN AND WELL KEPT! KAT WAS SUCH A PROFESSIONL AND NICE FRONT DESK STAFF EMPLOYEE! WE WILL COME BACK SOON!

10

Tiffany

Sep 4, 2024

·

Stayed 1 night

Nice clean hotel. Great bar area and breakfast spot in the morning. Room was clean and staff was very pleasant. Able to walk around to other restaurants and bars a block away

4

Elena

Jul 16, 2025

·

Stayed 3 nights

Everything seems to be just mediocre. The hotel needs to be upgraded and better maintained. It looks shabby and rundown. I used the pool twice, both times there were debris in the water.

6

Kristin

Apr 24, 2024

·

Stayed 1 night

Checking in and having to walk to parking lot in the dark. Garage is not connected to hotel. Room did not have a chair to use at desk.

10

Amy

Jun 8, 2024

·

Stayed 1 night

Beautiful pool/courtyard.

8

Kelly

Aug 17, 2025

·

Stayed 1 night

The elevators on our side were not working and no one put up a sign to let people know. We stood there for 10 mins waiting until someone came and told us.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are often described as very clean, with several reviews noting spotless bathrooms. However, some guests encountered missed or every-other-day housekeeping, hair on linens, and occasional odors or incomplete bathroom cleaning.

Related guest reviews

2

Danielle

May 5, 2024

·

Stayed 1 night

The staff was wonderful regarding the issues I had with the cleanliness of the multiple rooms I had.

10

John

Mar 26, 2024

·

Stayed 3 nights

This is a newer property and located in a very nice area of Charlotte with lots of dining options available. Parking is easy and the rooms are well kept and quiet.

4

Donald

Apr 24, 2023

·

Stayed 1 night

no room service, broken blinds, broken toilet paper holder, bathroom wasn’t cleaned completely. Lobby very attractive, waitress at breakfast very helpful. Microwave nice feature.

8

Antoinette

Jul 31, 2023

·

Stayed 2 nights

Great stay. No major issues. However, there were a few pieces of hair on the bed linens and towels. Not sure if this came from the cleaning staff or prior guests.

8

Moises

May 9, 2024

·

Stayed 3 nights

Didn’t get informed about the cleaning of the room every other day

10

Joy

Aug 25, 2025

·

Stayed 3 nights

I had an amazing stay! The bed was comfortable, the rooms were clean and quiet, and the fitness center was convenient. I would stay here again!

4

Matt

May 27, 2025

·

Stayed 2 nights

The guy that checked me in when I got there was awesome. .He was an older African American man. Great guy. The issue that I had was my room smelled really bad of mildew. I even had mildew forming on my white hat as it Sat in the room over a couple days. It needed a dehumidifier badly. I told one of the guys working there at the desk when I checked out. Also I bought some candy from a guy at the front desk the second day and he wasn't great at service. I think he had iPods in. The breakfasts were great at restaurant. But the mildew smell etc took a lot away from the stay.

10

Vicki

Nov 29, 2025

·

Stayed 1 night

A beautiful location. Amazing 1 night stay. All the staff were friendly, polite and helpful. The front desk associate went above and beyond recommending restaurants that were serving on Thanksgiving. Secure parking on site. The rooms were clean and bathroom spotless.

8

Shelley

Feb 23, 2025

·

Stayed 4 nights

Very pretty hotel in a great location. Staff were great overall and the beds are super comfy. We stayed for 4 nights and unfortunately COULD NOT get our room to be cleaned. We asked numerous times, were assured that it would be taken care of but nothing happened. We rented 2 rooms and it happened to both family units.

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

Great experience! The staff is very friendly and the hotel was extremely clean. The location is prime near shops and restaurants within walking distance.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and sometimes spacious or quiet, but sleep quality varies. Multiple reviews mention hallway noise and mixed mattress or pillow comfort, with a few complaints about disruptive smoke-detector lights at night.

Related guest reviews

8

Stephanie

Nov 2, 2024

·

Stayed 1 night

I was only there one night but it was clean, quiet, comfortable.

8

Cristina

Apr 13, 2025

·

Stayed 1 night

Upon arrival, we were greeted warmly by the staff who graciously checked us in and made us smile. We thought the room was good but at times, we heard noise from the hallways or even doors slamming. Thankfully we bring our own sound machine but besides that, it was a good place to stay for the night.

6

Monica

Sep 22, 2025

·

Stayed 2 nights

The staff was personable and friendly. The accommodations were up to date and clean. We ran into two issues with our stay though. The hot water in our bathroom was inconsistent which didn't make for a lovely shower experience. We also found the rooms to be the opposite of sound proof. We could hear EVERYTHING that went on in the hallway and the rooms on either side of us (especially in the wee hours of the night).

10

Carol

Aug 10, 2025

·

Stayed 2 nights

Clean and comfortable!

10

Danielle

Oct 16, 2025

·

Stayed 2 nights

My room was great and Daryl was amazing everything was clean , and comfy the parking easy location was great

6

Blythe

Jan 22, 2024

·

Stayed 1 night

Every staff member we interacted with were very friendly. The room itself was clean. Aside from that our stay was disappointing. The water pressure in the shower was pretty low for a hotel. The mattress felt worn and old. The pillows were very uncomfortable/flat. The worst part of the room was an incessant bright white flash from the smoke detector that would go off every 10 seconds; it was very disruptive when trying to sleep. There was no way for us to turn this flashing off. I hope in the future the hotel replaces these smoke detectors or finds a way to turn off the constant flashing.

6

Jeffrey

Sep 6, 2025

·

Stayed 2 nights

Beds sucked. Bouncy moves when you roll over. Bedding sucked!

8

mackie

Sep 14, 2025

·

Stayed 1 night

Beautiful place and staff was excellent, everything excellent except the worst bed and pillows I have ever had!

10

Rosalie

Dec 13, 2024

·

Stayed 2 nights

Beds were very comfortable. The rooms were also very quiet

10

Lesley

Aug 3, 2025

·

Stayed 1 night

We had a wonderful stay for a night in Charlotte. Anthony and staff went above and beyond to make us comfortable and happy. Everyone we encountered was pleasant and helpful! The rooms were spacious and clean and the beds were very comfortable. Would definitely stay again!

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AI-generated summary based on recent guest reviews

Service

Service is a major strong point, with numerous mentions of exceptionally friendly, accommodating front desk and prompt help from staff. Some report slow bar service, difficulty reaching the desk by phone, and disruptions from reservation issues or a temporary water outage.

Related guest reviews

8

HERBERT

Dec 13, 2024

·

Stayed 1 night

Front desk staff was excellent. Bar staff was not very attractive. They stood and talked to each other instead of waiting on customers.

10

Bayou

Nov 3, 2023

·

Stayed 3 nights

The facility is very clean and amazingly quiet. Everything worked together for a very nice stay. One special note of interest that I want to mention is regarding the staff. I checked out and left something behind in the room. I figured that out a few hours later and called the front desk. The young lady that took my call ran to my room, found the items, and promptly got them down to the front desk where I retrieved them easily. That was very much appreciated.

8

donald

Sep 16, 2024

·

Stayed 3 nights

Bar staff and receiving my food was rather slow....

8

Angela

Jun 30, 2024

·

Stayed 1 night

My overall experience was a fantastic one! However, I called the front desk for assistance and never got through because the line was busy for hours.

10

Kristin

Jun 24, 2025

·

Stayed 1 night

We were towing a trailer having moved our kids across the country to Charlotte NC. The hotel had plenty of parking for the truck pulling a trailer. Our room AC was not working; the maintenance officer promptly came and attempted to fix the unit. He moved us to another room immediately making it easier. Breakfast was excellent and our server amazing!! Everyone was polite, welcoming and friendly. We loved our stay.

10

Mary Lynn

Nov 2, 2025

·

Stayed 2 nights

Anthony at the front desk was THE BEST. Not only did he perform his job efficiently but he did it in the most friendly and charming way!

10

Louise

Nov 29, 2025

·

Stayed 1 night

Rashad is always so welcoming!

10

Lauren

Jun 27, 2025

·

Stayed 1 night

I had the best experience here- incredibly accommodating staff!

2

Velada

Apr 11, 2023

·

Stayed 1 night

Unfortunately we had to cancel our reservation at check in due to the fact they did not have hot running water until around 3AM and we arrived around 5PM and were given this news. Having small children 5 and 1 we cannot stay at a place that can’t provide hot running water. It was really upsetting for us to have to cancel our reservation and then scramble to find another place to stay. This was a small getaway for our family to celebrate my husbands birthday and this inconvenience did not help make our getaway a memorable one. The staff was friendly and apologetic but I wish we had a courtesy call or having someone offer to move us to another hotel but all we got was an apology… I’m still waiting on our refund and will be filing a claim with the bank of it doesn’t get refunded in a timely manner.

2

David

Jun 28, 2024

·

Stayed 1 night

Looked like a nice property from the lobby but that’s as far as I got. I had a confirmed reservation and went to check in and they said yeah we see your reservation but we just don’t have a room for you. Was told they regularly overbook. A reservation is a commitment to provide a room on a certain date at a certain date. I will not do business with people that make it a practice of not honoring commitments

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Location

Highly convenient SouthPark location within easy walking distance of the mall, shops, and restaurants; many guests felt safe. A practical base for local visits and errands.

Related guest reviews

10

John

Mar 26, 2024

·

Stayed 3 nights

This is a newer property and located in a very nice area of Charlotte with lots of dining options available. Parking is easy and the rooms are well kept and quiet.

10

Cullen

Oct 6, 2024

·

Stayed 2 nights

Perfect location for what we needed.

10

Jan Marie

May 6, 2024

·

Stayed 1 night

Lovely property in the heart of SouthPark

10

Dominick

May 5, 2024

·

Stayed 1 night

Bery good location !

10

Wendy

Aug 15, 2025

·

Stayed 1 night

We love coming to this part of Charlotte and our number one choice is this hotel . The location is great, is walking distance to shopping and restaurants.

10

Traci

Nov 2, 2024

·

Stayed 1 night

Very nice property. Super convenient to Southpark Mall.

10

Mark

Jun 14, 2025

·

Stayed 1 night

This place is in the heart of South Park in Charlotte. There are so many dining and shopping options within walking distance. The staff were friendly and helpful. Rooms were clean and quiet.

10

Daisy

Oct 16, 2024

·

Stayed 2 nights

Felt safe in this area. Liked that there were shops and dining areas close to the hotel.

10

Kate

Mar 6, 2023

·

Stayed 1 night

Very friendly professional staff. Hotel is in an excellent location. We stay here four or five times a year when we're in Charlotte.

10

Tiffany

Sep 7, 2025

·

Stayed 1 night

Great experience! The staff is very friendly and the hotel was extremely clean. The location is prime near shops and restaurants within walking distance.

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Dining

Bar food and breakfast earn praise, and several highlight good service. Downsides include a pricey breakfast buffet, limited or no weekend dining, slow bar service at times, and expensive wine.

Related guest reviews

8

HERBERT

Dec 13, 2024

·

Stayed 1 night

Front desk staff was excellent. Bar staff was not very attractive. They stood and talked to each other instead of waiting on customers.

8

Deena

Aug 16, 2025

·

Stayed 1 night

Great service checking in and also in the restaurant

10

janet

Nov 17, 2025

·

Stayed 2 nights

Service was amazing. Hotel was clean and bar food was great!

10

nancy

May 16, 2023

·

Stayed 3 nights

The stay at this property was very enjoyable. The rooms were very comfortable and clean, very quiet on the guest floors, very nice and accommodating staff. I have to say the toilet paper was terrible. For the price point of this hotel the TP was more like a low budget hotel. My friends in other rooms agreed. I actually had my daughter give me a role from her house. Also $15 for a glass of house wine from the bar was outrageous. And it was really was not very good wine. Other than those 2 items the stay was perfect. Kuddos to your staff!

8

donald

Sep 16, 2024

·

Stayed 3 nights

Bar staff and receiving my food was rather slow....

10

Kristin

Jun 24, 2025

·

Stayed 1 night

We were towing a trailer having moved our kids across the country to Charlotte NC. The hotel had plenty of parking for the truck pulling a trailer. Our room AC was not working; the maintenance officer promptly came and attempted to fix the unit. He moved us to another room immediately making it easier. Breakfast was excellent and our server amazing!! Everyone was polite, welcoming and friendly. We loved our stay.

10

Tiffany

Sep 4, 2024

·

Stayed 1 night

Nice clean hotel. Great bar area and breakfast spot in the morning. Room was clean and staff was very pleasant. Able to walk around to other restaurants and bars a block away

8

James

Oct 6, 2025

·

Stayed 1 night

Well maintained and very friendly staff. Breakfast buffet too pricey (about $18 per person) so we walked across the street to Starbucks.

6

Liz

Jun 16, 2024

·

Stayed 1 night

There were no food/drink options on the weekend. The hotel was very nice, but as a single traveler, it was inconvenient. I think they have restaurant services dueing the week, tho.

10

Reginald

Jul 7, 2024

·

Stayed 2 nights

Great pool and breakfast. Easy to park and check in/ out.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $160	2 $176	3 $181	4 $215	5 $169	6 $165	7 $186
8 $166	9 $169	10 $215	11 $207	12 $169	13 $160	14 $163
15 $166	16 $169	17 $223	18 $217	19 $170	20 $160	21 $160
22 $160	23 $169	24 $202	25 $207	26 $176	27 $166	28 $160
29 $160	30 $169

Hilton Garden Inn Charlotte SouthPark

Prices for Hilton Garden Inn Charlotte SouthPark

Monthly average prices

About this property

Location

Room options

Adapted Accessible, Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed

Adapted Accessible, Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Adapted Accessible Room, 2 Queen Beds, Accessible (Roll-In Shower)

Adapted Accessible, Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Adapted Accessible, Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Adapted Accessible, Room, 2 Queen Beds, Accessible (Hearing)

Guest reviews of Hilton Garden Inn Charlotte SouthPark

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Charlotte SouthPark

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $306	22 $193	23 $291	24 $291
25 $160	26 $186	27 $203	28 $209	29 $155	30 $160	31 $160