Name: Fairmont Copley Plaza
Address: 138 Saint James Avenue, Prudential - St. Botolph, Boston, Massachusetts, United States of America, Boston, Suffolk County, US
Price range: $331–$2,233 per night
Rating: 8.53

What guests think

Fairmont Copley Plaza draws praise for its grand historic character, welcoming staff, and especially central Back Bay location, while feedback about dated rooms, small bathrooms, and occasional maintenance or noise issues appears across multiple stays.

Guests like the lively on-site restaurant and bar, good breakfasts (including the Gold lounge), and a generally solid gym; parking is pricey and add-on urban fees frustrate some. Beds are comfortable, but some rooms lack mini fridges or bedside outlets; a few mention outdated AC or weak water pressure. Service is widely described as friendly and accommodating, though there are occasional lapses and several reports of late-night false fire alarms. Expect a classic stay with standout common spaces, warm service, and some age-related tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The historic lobby and lively on-site restaurant and bar stand out, and the gym is generally well equipped. Parking is valet and expensive, and a few reviews mention elevator or building alarm disruptions.

Related guest reviews

10

Jill

Nov 3, 2025

·

Stayed 2 nights

Absolutely loved this hotel! My husband and I did a quick getaway weekend, 2 nights in Salem, 2 in Boston. From the second we walked up to the hotel until the moment we left, the staff was friendly and helpful, the room was luxurious, cozy and full of amenities, fitness center excellent and service impeccable. Perfect location for exploring the city. Our only regret was not being able to spend more time with Cori :) Can't wait to come back.

10

dan

Jun 16, 2025

·

Stayed 2 nights

We loved the bar/restaurant in the lobby. Food and staff were Fantastic

8

Sandra

Apr 23, 2025

·

Stayed 6 nights

For a hotel of this status, I was expecting more. Although it has its charm, an update is necessary to the decor. The gym is extremely limited.

10

Pinar

Apr 14, 2025

·

Stayed 1 night

Valet parking rate of $72/night was excessive. Other than that, the room was lovely and comfortable for our family of 5, staff was responsive and friendly. Gym is well equipped with nice views. Very convenient to get to Logan airport from this hotel.

8

Richard

Mar 23, 2025

·

Stayed 5 nights

Lovely building, very well situated in a quiet but very convenient part of Boston, close to the Common, some of the main (high end) shops, and two subway/trolley stops. Refurbishment of Copley Square should be finished soon, at which point, a view of the square may well be worth it. The Gold Lounge was very good - breakfast and hors d'oeuvres were delicious and worth the extra spend. I am less convinced by the urban experience fee, which felt like a hidden charge and a facility on which I wasn't given a choice.

10

Maxwell

Feb 20, 2025

·

Stayed 3 nights

Absolutely rhe best service and amenities , however the fire alarm went off 3 different times while everyone was sleeping . Pretty much lost a night of sleep because of thos situation , but what do you do ?

8

cindy

Feb 3, 2025

·

Stayed 2 nights

This is an old hotel with a stunning interior. Check in was easy. Our room was available upon our arrival and we were given a large king room. The bar area was hopping. Seems like it is the 'go to' place for the locals. Only complaint is that they do not have free Wifi. Silly; can't remember the last time I went to a hotel and was to be charged to get on the Wifi.

8

marlys

Jan 1, 2025

·

Stayed 3 nights

The hotel is iconic and everyone at desk and check-in was amazing with so many holiday events happening. Only 3 elevators worked and rooms were not ready upon arrival for some in group. Keys lost their ability to work daily, but those are not faults of the people. The restaurant was slow, average and overpriced. The service staff did not check on drinks or communicate food times well. It was not because of overcrowding nor understaffing.

10

Wendy

Aug 12, 2024

·

Stayed 2 nights

Friendly and caring staff. Rooms were great - temperature controls worked and lots of light in the room. Gym was good

10

Jayne

Nov 4, 2023

·

Stayed 1 night

Lovely old Bostonian hotel, amazing lobby and loved the bar/restaurant area.

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Cleanliness

Many guests describe clean rooms and well-kept public spaces with attentive housekeeping. Others report worn carpets, musty odors, and occasional bathroom grime or maintenance residue.

Related guest reviews

8

Andrea

Jul 14, 2025

·

Stayed 4 nights

Overall I had a lovely stay at the Fairmont this summer! The bed was very comfortable and the room was impeccably clean. The only drawback was that I have medication that I need to keep refrigerated however there wasn’t mini fridge in the room. I had to keep the ice bucket filled a couple of times a day to keep it cold enough. Not terrible, just annoying and the sign in the room said the fridge was away for “maintenance” so I assume it’ll be replaced for future guests. Can’t beat the location though, walkable area to shops, restaurants, parks and plenty of sightseeing and the staff is always wonderful.

6

Patrick

Jun 29, 2025

·

Stayed 2 nights

This is a very tired hotel. We like old hotels but at this price point it should be in better shape. Doors don't close because of years of paint build up. Ceiling was chipping. Brass is tarnished. Hallways are dusty. Restaurant had food on the floor when we went to brunch. Water pressure was weak and AC wasn't strong. Fairmont needs to drop this one from their collection or close it down and do a complete, top-to-bottom restoration. the old place deserves one.

10

Olga

May 20, 2025

·

Stayed 3 nights

Beautiful hotel. Great service from everyone we met. Clean and in good conditions for a 113 year old historic building.

4

Bernardo

Apr 18, 2025

·

Stayed 3 nights

Despite its historic charm and central location, the hotel is in a state of serious disrepair. The carpet is stained and worn, the room smells damp and unclean, and many features—such as peeling doors and broken fixtures—suggest long-term neglect. What could be a standout property feels poorly maintained and outdated. I had planned to stay a full week in Boston, but after one night, I relocated to The Newbury Boston, which provided the level of comfort and quality that this hotel failed to deliver.

4

Heather

Feb 23, 2025

·

Stayed 1 night

Reserved a double queen room only to have the front staff tell me they don’t know what happened and it was not available. Room had hair all over it. Bathroom shower barely functional. Would never stay here again.

4

Kevin

Aug 29, 2024

·

Stayed 1 night

Property was in a great location, but the rooms were extremely dirty. The water pressure was horrific. I went down to the restaurant and the furniture was ripped and a not good shape…. it’s obvious that the owners have not spent the money and keeping the property up. I remember when they did the renovation 20 years ago was absolutely spectacular now it’s a three star hotel… with a great location

8

Sion

Jul 27, 2024

·

Stayed 2 nights

The hotel lobby and the details of the architecture are fantastic. However, I felt that the wet areas of the room were not clean enough. The toilet regurgitates slightly after flashing, and I found a stain in the sink and a shower curtain.

6

Josh

Jun 30, 2024

·

Stayed 1 night

Beautiful lobby and restaurant. Rooms were very dated and musty smelling. I've had a better shower at the best western.

8

Laura

Feb 5, 2024

·

Stayed 2 nights

Very comfortable and quiet room and great location. Torn decorative mattress cover and stained chair were detractors.Also no refrigerator. All else was very nice

6

Jorge Luiz

May 22, 2023

·

Stayed 4 nights

excellent location but poorly maintained facilities, carpets in the corridors and rooms dirty, sofa in the room dirty and stained. dirty looking hotel. I was going to stay 4 nights, I only stayed one night.

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Rooms

Classic rooms range from spacious to small; beds are comfortable but bathrooms can be tight, some AC is noisy, and water pressure varies. Several note missing mini fridges or bedside outlets and occasional noise from halls or street.

Related guest reviews

6

Dianna

Oct 22, 2025

·

Stayed 4 nights

We celebrated our anniversary by visiting Boston and, as usual, chose a Fairmont hotel for our stay. The location was fantastic, and we loved the comfortable bed! Room service exceeded our expectations both times, making our experience even better. However, we did encounter some issues with the bathroom—the water pressure could be improved, and the tub faucet seemed a bit inconsistent. Overall, we had a great time but will chose a different hotel.

8

Tisha

Aug 9, 2025

·

Stayed 3 nights

Great food, comfortable bed. Room could use some attention to the old noisy air conditioning but over all a good experience.

8

Mary Ann

Jul 21, 2025

·

Stayed 2 nights

The hotel is beautiful and the service is excellent. However we booked a king studio suite which we expected to be one large L shaped room. It was actually 2 small rooms with a bathroom in between. This was very disappointing.

8

Andrea

Jul 14, 2025

·

Stayed 4 nights

Overall I had a lovely stay at the Fairmont this summer! The bed was very comfortable and the room was impeccably clean. The only drawback was that I have medication that I need to keep refrigerated however there wasn’t mini fridge in the room. I had to keep the ice bucket filled a couple of times a day to keep it cold enough. Not terrible, just annoying and the sign in the room said the fridge was away for “maintenance” so I assume it’ll be replaced for future guests. Can’t beat the location though, walkable area to shops, restaurants, parks and plenty of sightseeing and the staff is always wonderful.

6

Suzanne

Jun 19, 2025

·

Stayed 1 night

The bed was uncomfortable. No WIFI, seriously? No minibar fridge was inconvenient. Coffee machine didn’t work. No coffee service in lobby. I think the hotel is pretty but not a hospitable place or a good value.

8

Elizabeth

May 4, 2025

·

Stayed 3 nights

Able to hear a bit of outside city noise.

8

Colleen

Mar 30, 2025

·

Stayed 3 nights

Staff was helpful and bed was very comfortable. However, aside from the mattress, the room needed an update. There was no mini fridge and no outlet next to the bed.

8

Paige Elizabeth

Feb 9, 2025

·

Stayed 3 nights

Exceptionally attentive and accommodating staff. A well kept older historic hotel, which we didn’t mind. The doors and walls did VERY little to block noise, so be prepared with earplugs or a sound machine. You will hear everything!

8

Bernd

Jan 20, 2025

·

Stayed 1 night

Classic hotel - beautiful lobby and bar and comfortable room . Could use a little updating - walk in shower etc.

10

Yenni

Jan 4, 2025

·

The lobby is beautiful. Rooms are a good size but you can hear everything from the halls and your neighbors

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Service

Service is widely praised as friendly, responsive, and accommodating across departments. There are occasional lapses such as slow or confusing check-in, missed requests, billing issues, and one-off security or package mishandling.

Related guest reviews

10

Jill

Nov 3, 2025

·

Stayed 2 nights

Absolutely loved this hotel! My husband and I did a quick getaway weekend, 2 nights in Salem, 2 in Boston. From the second we walked up to the hotel until the moment we left, the staff was friendly and helpful, the room was luxurious, cozy and full of amenities, fitness center excellent and service impeccable. Perfect location for exploring the city. Our only regret was not being able to spend more time with Cori :) Can't wait to come back.

10

Carl

Sep 11, 2025

·

Stayed 3 nights

The staff is great, friendly, and very helpful.

10

Kirsten

Jul 26, 2025

·

Stayed 1 night

Staff was awesome! Had a hiccup when arrriving with the reservation but it was fixed fairly quickly. Hotel was clean and we would stay again!

4

Elida

Jun 30, 2025

·

Stayed 2 nights

We chose this hotel primarily for its promised security, but our stay turned out to be quite traumatic. One night, we experienced a horrifying situation when someone knocked forcefully on our door and attempted to push their way in. The only thing that prevented them from entering our room was the safety lock we had engaged. To make matters worse, our attempts to reach the lobby for assistance went unanswered, leaving us feeling vulnerable and scared. Later, we learned that the lobby staff had mistakenly given our room number to another guest, granting them access to our room without authorization, even though we had been staying there for two days. Overall, we are extremely disappointed with how this situation was handled, and we cannot recommend this hotel based on our experience. Security should always be a priority, and unfortunately, it felt neglected during our stay.

2

Michael

May 20, 2025

·

Stayed 3 nights

Checked in at 10 PM with my 9 month old baby. Room was not yet ready….. we had requested a crib at reservation. Reminded the front desk at check in we needed a crib for our baby . Said yes, they saw it noted on our reservation. When room was finally ready there was no crib. Called to the desk and they said they would send one up. Never happened. This caused a danger to our infant child!!!!! Next day had to talk to a manager to get a crib. ABSOLUTELY UNACCEPTABLE!!!

8

Katherine

Apr 10, 2025

·

Stayed 3 nights

Our stay at the Fairmont Copley was *almost* perfect! Everyone was kind and helpful. The only issue we had: When we got to our room, it was very warm. We couldn't seem to get the a/c going to cool off. We called down and they said the heaters were on, so we probably weren't going to get it much cooler. They could bring us up a couple fans and we could open a window. We told them that was great and we would like 2 fans. We opened the window, but the fans never arrived. The open window cooled the room off enough and it ended up not being a big deal, but they never brought us the fans they said they would bring. Like I said, that was really our only issue, which wasn't a big deal. Other than that, we had a great stay!

4

Rob

Apr 6, 2025

·

Stayed 4 nights

I had a package sent to the hotel n2 weeks earlier that was to be available on my arrival. We had sent several E mails and phone the hotel, confirming that the package would be securely kept . On arrival, I was first told (1) the package was not there - then (2) it had been given to someone else. I phoned a family member (who had shipped it and confirmed she had spoken to directly to security about package) she was very upset. (3) After finally locating the package 30 minutes later, I was told I could pick it up at the front desk of HAVE IT DELIVERED BY A BELLMAN TO MY ROOM FOR $5 !! I spoke with the manager and told her I could possible excuse the lost package ...but charging ME to deliver it to my room (with no apology) was inexcusable. Sunday morning (a.m.) on the 6th floor featured a protracted F bomb laced shouting match through the door of an adjacent guest room at almost 2 a.m. Where was security? Very poor customer service I will NOT be returning and suggest you not book there. There are far better places to stay in Boston.

6

June

Feb 5, 2025

·

Stayed 2 nights

I enjoyed my stay but there was a billing mistake. The manager in charge doesn't return phone calls (left 2 messages) and there is no contact info for other managers so I can't get it resolved

8

Janice

Oct 19, 2024

·

Stayed 3 nights

The bellhops were excellent and very friendly and helpful! Actually, all the staff from front desk to maids to bar tenders were all friendly and helpful.

8

William

Aug 3, 2023

·

Stayed 2 nights

Long wait at check-in. Property seemed to be under-staffed. Staff was very professional & courteous.

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Location

Excellent Back Bay base—walkable to Newbury Street, transit, shopping, and major sights. Some note ongoing Copley Square construction affecting views.

Related guest reviews

10

Haresh

Aug 21, 2025

·

Stayed 2 nights

Very central location. Convenient to amazing dining options, shopping, walking, people watching.

10

YI

Aug 6, 2025

·

Stayed 2 nights

Excellent location

10

Marion

Jul 28, 2025

·

Stayed 4 nights

Beautiful hotel located right in the heart of the city! Nice big room with a big bathroom. Located near all the shopping and great restaurants. Also very close to the T station and very safe!

8

Andre

Jun 22, 2025

·

Stayed 3 nights

We recently stayed at the Fairmont in Boston and overall had a very good experience. The hotel itself is beautiful, with classic charm and elegant surroundings. One of its best features is the location — it’s right in the heart of the city, with easy access to just about everything you'd want to see or do in Boston. When we arrived, there was a bit of an issue locating our reservation in the system, which was frustrating at first, but thankfully the staff resolved it relatively quickly. Speaking of the staff — everyone we interacted with was friendly, professional, and really made us feel looked after throughout our stay. That said, our room was facing the street, and unfortunately, the noise from early morning traffic (especially trucks) did disturb our sleep a bit. If you're a light sleeper, it might be worth requesting a room away from the street. We dined at the hotel restaurant — the food was good, though we weren't overly thrilled. Still, it was a pleasant experience overall. Despite a couple of drawbacks, we would recommend the Fairmont for its charm, service, and location. That said, due to the noise and a few minor hiccups, we couldn’t quite give it a full 4 stars.

10

Levon

Apr 11, 2025

·

Stayed 4 nights

I always stay at the Fairmont and absolutely loved this one. Perfect location.

10

Michael Graham

Apr 5, 2025

·

Stayed 4 nights

Great place to stay that is central to a lot of sites and tourist attractions.

8

Richard

Mar 23, 2025

·

Stayed 5 nights

Lovely building, very well situated in a quiet but very convenient part of Boston, close to the Common, some of the main (high end) shops, and two subway/trolley stops. Refurbishment of Copley Square should be finished soon, at which point, a view of the square may well be worth it. The Gold Lounge was very good - breakfast and hors d'oeuvres were delicious and worth the extra spend. I am less convinced by the urban experience fee, which felt like a hidden charge and a facility on which I wasn't given a choice.

10

Rita M

Oct 6, 2024

·

Stayed 3 nights

Great location for all activities in the area by foot or subway

8

Karen

Jul 26, 2023

·

Stayed 4 nights

Great location. Just 2 blocks to Back Bay Amtrak and T Orange Line station. Bus and T line go to Logan Airport.

10

Carolina

Jun 26, 2023

·

Stayed 2 nights

Great location!

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Dining

Breakfast and the on-site restaurant/bar earn frequent compliments, and Gold lounge offerings are popular. A few guests found service slow or prices high, and some dishes inconsistent.

Related guest reviews

10

Mark D

Nov 25, 2025

·

Stayed 2 nights

The room was very good. The amenities on the gold level were also excellent. Staff were friendly and helpful. The breakfast was excellent with a variety of breakfast options including fresh fruit, croissants, breads, fish, omelettes, bacon, sausage, and cereals. I would definitely return to this Fairmont.

10

Laurie

Jul 5, 2025

·

Stayed 2 nights

Everything, from the moment we were pulled up and were greeted at the valet, to checking in, up through checkout, was a pleasure. Everyone we encountered or interacted with was polite, extremely helpful, friendly and truly went the extra mile... Especially Cornelius! The staff at the Fairmount Copley clearly take pride in their job and it shows! It was one of the best experiences i've had in a hotel 30+ years. Staying at the gold level , the food and drinks were amazing. The thoughtfulness of everybody working behind the scenes to ensure delicious food and everything being well stocked was very much appreciated. It was so amazing. I am looking into other Fairmont properties to experience the gold level. Thank you everyone for all your hard work to keep a place as large as that running smoothly.

10

Maria

Jun 25, 2025

·

Stayed 3 nights

I stayed 3 nights in June at the Fairmont Copley Plaza and loved every minute of it!!! - lobby reception, so friendly and when we checked in early the room was ready for us! - we enjoyed the brunch and weekday breakfasts and the menu is spectacular! Top notch menu with so many delicious options, every guest that received their meals were swooning! The restaurant is beautiful with a lovely ambience in the morning which shifts to a more upbeat environment for dinner. We loved the food so much we ate dinner there twice out of three meals!! Everything was fantastic!! Get the bread! Get the truffle fries, quite possibly the best I've ever eaten!!! Burgers etc all of it was amazing! I've had my fair share of a salad with +chicken, this was no "call it in" salad. The chicken was rotisserie crispy and juicy, the best. - our room was perfect, huge for a classic room, lots of space to iron and mill about. Temperature was easily adjusted and we could not hear anything going on above, below or outside, great night sleep on comfy mattresses and crisp bedding! - front desk were incredible! Danielle helped us finalize our bill and went above and beyond with Peter the managers help. Everyone listened, and truly strived to make my stay the best it could be. - finally the neighbourhood! WOW!! A block away from the Boston Public Library plus lots of shopping! Think Anine Bing, Veronica Beard, H&M, Anthro, Nordstrom Rack. And a 30 min walk to the action, modern pastry etc!!

10

dan

Jun 16, 2025

·

Stayed 2 nights

We loved the bar/restaurant in the lobby. Food and staff were Fantastic

10

Michelle

Apr 28, 2025

·

Stayed 1 night

We have eaten at the Oak Room many times - it’s our restaurant of choice when we head to Boston (Anthony & Omar top notch bartenders) We have never stayed in the beautiful hotel- we are usually going for a more modern feel- however …. The hotel was amazing and made us feel so special. Our room was gigantic and the bed Devine. The linens and towels luxurious. It’s our new favorite 💕 and we didn’t have to leave to have an amazing dinner & drinks!

10

Pinar

Apr 14, 2025

·

Stayed 1 night

Valet parking rate of $72/night was excessive. Other than that, the room was lovely and comfortable for our family of 5, staff was responsive and friendly. Gym is well equipped with nice views. Very convenient to get to Logan airport from this hotel.

8

Richard

Mar 23, 2025

·

Stayed 5 nights

Lovely building, very well situated in a quiet but very convenient part of Boston, close to the Common, some of the main (high end) shops, and two subway/trolley stops. Refurbishment of Copley Square should be finished soon, at which point, a view of the square may well be worth it. The Gold Lounge was very good - breakfast and hors d'oeuvres were delicious and worth the extra spend. I am less convinced by the urban experience fee, which felt like a hidden charge and a facility on which I wasn't given a choice.

8

marlys

Jan 1, 2025

·

Stayed 3 nights

The hotel is iconic and everyone at desk and check-in was amazing with so many holiday events happening. Only 3 elevators worked and rooms were not ready upon arrival for some in group. Keys lost their ability to work daily, but those are not faults of the people. The restaurant was slow, average and overpriced. The service staff did not check on drinks or communicate food times well. It was not because of overcrowding nor understaffing.

8

James T.

Dec 18, 2024

·

Stayed 4 nights

Loved the people at the hotel! They made us feel very welcome and special. They remembered my feather allergy and the room was feather free. The only disappointment was the restaurants clam chowder. It was not good and no clams in it at all. The table next to us needed to be bused so we had to look at scraps right beside us while we ate. It took away from the beauty of the restaurant and our lunch. The night manager, a young man from France was awesome, the concierge was so friendly, the porter that took our bags was the sweetest. All around a great place to stay. Oh and Copley was a great addition to this grand hotels atmosphere.

10

Raj

Jul 31, 2023

·

Stayed 3 nights

Great stay. The restaurant and bar are excellent!!

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Month	Average price
January	$215
February	$229
March	$273
April	$388
May	$423
June	$463
July	$382
August	$344
September	$509
October	$569
November	$364
December	$274

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $419	19 $502
20 $397	21 $358	22 $2,233	23 $1,482	24 $733	25 $733	26
27 $513	28 $732	29 $733	30 $733

Su	Mo	Tu	We	Th	Fr	Sa
				1 $346	2 $526	3 $470
4 $337	5 $706	6 $1,122	7 $897	8 $706	9 $683	10 $809
11 $446	12 $488	13 $706	14 $893	15 $629	16 $706	17 $661
18 $373	19 $706	20 $706	21 $706	22 $706	23 $639	24 $512
25 $508	26 $708	27 $681	28 $683	29 $331	30 $347	31 $354

Prices for Fairmont Copley Plaza

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (City Or Interior View )

Signature Double Room, 2 Queen Beds (Best View of Church & Public Library)

Fairmont Gold Room, 2 Double Beds

Deluxe Room, 1 King Bed (Grab Bars)

Fairmont Gold Signature Room, 2 Queen Beds

Deluxe Double Room, 2 Double Beds (City Or Interior View )

Fairmont Gold Room, 1 King Bed

Presidential Suite, 1 King Bed (Best View)

Studio Suite 1 King 415Sf, 38Sm Spacious Room Featuring a Comfortable Sitting Area

Fairmont Gold, Room, 1 King Bed

Fairmont Gold Signature Room, 1 King Bed

Fairmont, Double Room, 2 Double Beds

Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

Signature Double Room, 2 Double Beds (Best View of Church & Public Library)

Studio Suite 1 King Mobility Access Roll-In Shower with Grab Bars- 415Sf, 38Sm Spacious Room

Fairmont, Room, 1 King Bed

Studio Suite 1 King Mobility Access Tub with Grab Bars 415Sf, 38Sm Spacious Room

Fairmont Room, 2 Double Beds

Fairmont Room, 1 Queen Bed

Fairmont Gold Room, 1 Queen Bed

Fairmont Gold, Double Room, 2 Double Beds( Accessible)

Fairmont Gold Studio Suite 1 King 415Sf, 38Sm Fairmont Gold

Signature Room, 1 King Bed (Best View of Church & Public Library)

Fairmont Room, 1 King Bed

Suite, 1 King Bed (View of Boston Public Library)

Suite, 1 Bedroom (King, Best View Copley Square)

Guest reviews of Fairmont Copley Plaza

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairmont Copley Plaza

Considering this hotel for your Boston trip?

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