Name: Residence Inn by Marriott Chicago Oak Brook
Address: 790 Jorie Boulevard, Oak Brook, Illinois, United States of America, Oak Brook, Illinois, US
Price range: $169–$426 per night
Rating: 8.73

What guests think

Reviews of Residence Inn by Marriott Chicago Oak Brook highlight friendly, accommodating staff, spacious suite-style rooms with kitchens, and a generally quiet location near Oakbrook Center and highways, with many guests appreciating the convenient, complimentary breakfast.

Common drawbacks include the removed or out-of-service hot tub and a cold, chemical-heavy pool, parking fees, and occasional rooms not ready at check-in. Cleanliness and maintenance are inconsistent, with reports of dusty vents, dirty carpets or bathrooms, and HVAC problems alongside many comments calling rooms very clean. Overall, expect friendly service and roomy suites, but check pool status, parking costs, and room readiness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: multiple reviews note the hot tub has been removed or is out of service and the pool is small, cold, or too chlorinated; several guests disliked the paid parking. A fitness room is mentioned positively.

Related guest reviews

2

Amber

Mar 17, 2025

·

Stayed 2 nights

I was very disappointed your website showed a photo of a hot tub but the hot tub had been removed over a year ago. I called Orbitz about a discount since they had false advertisement, and the person was so rude and not understanding. Will not book through this site again! I will be telling friends/ family as well. Horrible customer service

2

Nicole

Mar 6, 2023

·

Stayed 1 night

The property in itself was pretty decent the pool was pretty cold over chlorinated and burned my whole family's eyes. There was a proudly 15 year old girl with her breast hanging out, at around 9:30 at night my husband went to go to the lobby and was approached by a group of men that harassed him they were intoxicated and threatening threatening. At 9:45 we had a pack of all our things leave out the side door so we didn't run into these men and check out the girl at the front desk said quote I'm sorry. We have yet to receive the refund they should probably get security guards and I am absolutely appalled that this is a representation of Expedia and Marriott they should be ashamed of themselves

4

Tom

Oct 26, 2024

·

Stayed 1 night

Photos show a hot tub and this place had the exact opposite. It was replaced with a cold pool. Multiple people came in, put their feet in the water, complained, then left. The pool was cold and the hot tub no longer exists. They also wacked me with a bizarre parking fee. I travel every week, this only occurs at the seediest of seedy hotels. That was apparent at how the bathroom had random hairs and red droplets in spots.

8

Julie

Aug 19, 2024

·

Stayed 1 night

My family and I gave the hotel an 8/10. Why? We would have given it a 10/10 if the hot tub wasn't under construction, the continental breakfast had a better selection, and there were maxi pads in the maxi pads container in the women's bathroom on the first floor.

8

Antionique

Apr 2, 2023

·

My family and enjoyed our weekend vacation clean hotel , clean room with kitchen utensils , nice fitness room only down fall is the pool is small 😞

6

Michael

Jun 25, 2023

·

Stayed 1 night

I should not be charged for overnite parking when my office is 200 yards behind the hotel and I walked to the front door seems unfair to charge a work neighbor for this

10

Amanda

Jul 26, 2024

·

Stayed 1 night

Bring charged to park in their parking lot was a little ridiculous!

10

Amber

Mar 20, 2023

·

Stayed 3 nights

I loved the suite! Having a kitchen with a full fridge and free breakfast helped save so much money! The room was quiet and comfortable with lots of space. Lots of free parking and just a couple minute drive to Oakbrook Mall. My only complaint is the hot tub and pool were hard to swim in because of all the chemicals. Everything else as great!

4

Denis

Sep 10, 2025

·

Stayed 2 nights

Never cleaned my room the remotes did not work on the tv’s and I had to pay for parking in open parking lot

8

Carrie

Jul 7, 2024

·

Stayed 7 nights

The staff was very friendly. The only downside was the Jacuzzi wasn't working and maintenance could look at it until the day before we left

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Cleanliness

Many guests found rooms very clean, but housekeeping and upkeep are inconsistent, with reports of dusty vents, dirty carpets or bathrooms, missed cleanings, and occasional smoke odors.

Related guest reviews

4

Tom

Oct 26, 2024

·

Stayed 1 night

Photos show a hot tub and this place had the exact opposite. It was replaced with a cold pool. Multiple people came in, put their feet in the water, complained, then left. The pool was cold and the hot tub no longer exists. They also wacked me with a bizarre parking fee. I travel every week, this only occurs at the seediest of seedy hotels. That was apparent at how the bathroom had random hairs and red droplets in spots.

8

Scott

Mar 30, 2023

·

Stayed 1 night

Service was great. Not great having someone’s fried chicken bones under the bed that the dog dragged out for us.

6

Karen

Jun 29, 2025

·

Stayed 4 nights

The hall carpeting was dirty. Needs updating. Really like staying at Residence inns but this is not one I will be coming back too.

10

Leon

Jan 4, 2024

·

Stayed 1 night

Very clean hotel. Staff very helpful.

8

janice

Aug 10, 2024

·

Stayed 1 night

So much dust on the air conditioning vents. Had not been cleaned in a very long time.

10

Brook

Sep 8, 2025

·

Stayed 1 night

Great stay !! Very clean/quit, great for families. Breakfast very easy/convenient too!

4

jessica

Mar 31, 2024

·

Stayed 1 night

Blood was on our bathroom floor.

2

Abiana

Jan 28, 2024

·

Stayed 2 nights

Customer service is a joke here. Darlene has to be one of the most rudest person I've ever met. From the beginning of our stay to the end she made us feel uncomfortable and unwelcome. The suite was dirty and outdated and reeked of smoke. I couldn't take a shower without getting a headache each time. Seriously if you value your money go elsewhere. For the price you will be greatly disappointed and disrespected by staff members. - If I could give 0 stars I would. On a positive note, Dede was absolutely fantastic and a pleasure to engage with. She deserves a raise.

2

Sharnice

Jan 3, 2024

·

Stayed 1 night

Room was dirty room didn’t have let out bed dishes bathroom was all dirty I have pictures of the dirty room time stamped with check in time

10

Merinda

Aug 24, 2025

·

Stayed 1 night

Meticulously appointed and cleaned room!

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Rooms

Rooms are spacious, suite-style, and quiet, with kitchens appreciated for longer stays. Some guests reported HVAC problems and an uncomfortable bed in a few rooms.

Related guest reviews

4

Gregory

Apr 15, 2024

·

Stayed 1 night

The air conditioner was not working the room was 80 degrees the whole night

8

Tiffany

Jan 6, 2024

·

Stayed 1 night

Great sized rooms with a full kitchen. The only bad thing was the rooms were not ready at check-in time. The staff were very friendly & accomodating for the inconvenience. I would stay there again.

6

Elaina

Dec 30, 2023

·

Stayed 2 nights

The bed was the most uncomfortable bed I've ever slept on. Hard as a brick and it creaked and squeaked whenever you moved a muscle. The carpet in the suite looks like it's probably never been shampooed before, as well as the pillows on the couch. The HVAC was loud and rattled throughout the night also. All in all, it wasn't completely terrible. The hotel is kind of off to the side in this abandoned looking office plaza, my uber drivers struggled to find the entrance a few times. I was in town for a few days for the holidays and the kitchenette in the room and the Oak Brook location were convenient. I think it couldve been a little cheaper though. Just okay but wouldnt stay again because the bed was so hard and uncomfortable.

10

Sue

Sep 28, 2025

·

Stayed 2 nights

Room was nice and big, check in was a breeze and breakfast was delicious! And the lady doing breakfast was a complete joy! You are lucky to have her!

10

Sarah

Jun 22, 2023

·

Stayed 1 night

Great rooms!

10

Delmar

Jun 30, 2025

·

Stayed 2 nights

Large room

10

Susan

Sep 19, 2024

·

Stayed 2 nights

Well maintained property. large room with a good floor plan

10

Amber

Mar 20, 2023

·

Stayed 3 nights

I loved the suite! Having a kitchen with a full fridge and free breakfast helped save so much money! The room was quiet and comfortable with lots of space. Lots of free parking and just a couple minute drive to Oakbrook Mall. My only complaint is the hot tub and pool were hard to swim in because of all the chemicals. Everything else as great!

10

Tiffany

Jun 10, 2024

·

Stayed 1 night

I stayed here for work and we had our kids. It was very nice. I loved the full kitchen and it was very clean

10

James

May 20, 2024

·

Stayed 1 night

Very nice room

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Service

Service is frequently described as friendly, accommodating, and professional, with easy check-in/out and helpful front desk and breakfast staff. There are occasional issues with room readiness and a few reports of unwelcoming or rude interactions.

Related guest reviews

8

Tiffany

Jan 6, 2024

·

Stayed 1 night

Great sized rooms with a full kitchen. The only bad thing was the rooms were not ready at check-in time. The staff were very friendly & accomodating for the inconvenience. I would stay there again.

10

Tina

Oct 3, 2023

·

Stayed 3 nights

Amazing service throughout. Staff went above and beyond

10

Sue

Sep 28, 2025

·

Stayed 2 nights

Room was nice and big, check in was a breeze and breakfast was delicious! And the lady doing breakfast was a complete joy! You are lucky to have her!

6

Matt

Jan 2, 2024

·

Stayed 1 night

Our room was not ready anywhere near check in time. It was not ready 3 hours after check in time. I was unable to check in the previous day even know I was asked several times to do so. The ice maker took over 90 mins to push out the first batch and only got 3 in total in 18 hours. The room was a quiet and it was smaller than most single room at other hotels. Luckily we did not have to be at dinner early or we would have missed it.

8

Carey

Jun 25, 2023

·

Stayed 1 night

The hotel was nice but the customer service was EXCELLENT. Front desk staff - friendly and extremely accommodating

10

Rocco

Mar 22, 2024

·

Stayed 5 nights

Staff was very accommodating, and made our stay very comfortable

8

Keyosha

Jul 31, 2025

·

Stayed 1 night

No complaints! Easy check in and out!!

2

Yesenia

Jul 20, 2025

·

Stayed 1 night

We made a reservation to decorate the room for a friends birthday and we couldn’t devotee what so ever. Then another policy stated we couldn’t have cake. They did cancel with no charge, but it also left us scrambling last minute to find a hotel 2 hours before dinner causing delays. As soon as I walked in, I noticed the two ladies behind the desk, their demeanor was not very welcoming.

6

dinesh

Sep 24, 2025

·

Stayed 1 night

Staff was very friendly and helpful but property needs improvement

2

Abiana

Jan 28, 2024

·

Stayed 2 nights

Customer service is a joke here. Darlene has to be one of the most rudest person I've ever met. From the beginning of our stay to the end she made us feel uncomfortable and unwelcome. The suite was dirty and outdated and reeked of smoke. I couldn't take a shower without getting a headache each time. Seriously if you value your money go elsewhere. For the price you will be greatly disappointed and disrespected by staff members. - If I could give 0 stars I would. On a positive note, Dede was absolutely fantastic and a pleasure to engage with. She deserves a raise.

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Location

Quiet, suburban setting near Oakbrook Center and dining, with easy highway access. A few found it tucked away or tricky to find, and rides from O'Hare can be costly.

Related guest reviews

8

Ralph

May 21, 2023

·

Stayed 1 night

Clean and well lighted area at night. Location tucked away from all the traffic.

10

Rosemary

May 26, 2023

·

Stayed 1 night

A Little tricky to find the hotel. Cab from O'Hare was expensive. Try Lyft or Uber? Excellent front desk staff. Stayed one night on the front end of my trip and one night on the end of my trip. Both nights met our expectations.

6

Elaina

Dec 30, 2023

·

Stayed 2 nights

The bed was the most uncomfortable bed I've ever slept on. Hard as a brick and it creaked and squeaked whenever you moved a muscle. The carpet in the suite looks like it's probably never been shampooed before, as well as the pillows on the couch. The HVAC was loud and rattled throughout the night also. All in all, it wasn't completely terrible. The hotel is kind of off to the side in this abandoned looking office plaza, my uber drivers struggled to find the entrance a few times. I was in town for a few days for the holidays and the kitchenette in the room and the Oak Brook location were convenient. I think it couldve been a little cheaper though. Just okay but wouldnt stay again because the bed was so hard and uncomfortable.

10

Maureen

Nov 23, 2025

·

Stayed 1 night

Clean, quiet hotel - seems like a business traveler hotel, so quiet on the weekend - which was a plus for us

10

Randy

Nov 11, 2023

·

Stayed 1 night

Beautiful location

10

Denise

Jul 21, 2025

·

Stayed 4 nights

It’s right off a highway but very quiet. Close proximity to malls, restaurants, groceries and easy access to highways.

8

Chetan

Sep 5, 2023

·

Stayed 3 nights

Location is good, easy access to freeways.

8

C

Jan 25, 2023

·

Stayed 2 nights

Recently had a 2 night stopover on business, hotel was good, rooms were large with a decent choice for the free breakfast, conveniently situated only 10 minute walk from Oakbrook Mall, would definately stay here again.

10

Susan

Sep 5, 2023

·

Stayed 1 night

It was a little out of the way, but not too far off the road .very clean and quiet area.

10

Allan

Aug 17, 2024

·

Stayed 4 nights

The property and Staff were excellent. It is in a quiet location but near to many areas for shopping and dining.

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Dining

Breakfast is frequently praised for quality and convenience, with several mentions of friendly breakfast staff. A few guests wanted more variety or reported an isolated issue.

Related guest reviews

10

Tiffany

Feb 12, 2024

·

Stayed 1 night

I like how comfortable and clean my room was. In the picture I assumed it was an oven in there..but i was able to make my suprise dinner work. But the breakfast did make my friend sick. But overall we enjoyed out stay

10

Marcos Gonzalez

Sep 7, 2023

·

Stayed 7 nights

Nice and clean and the staff was friendly. The daily breakfast was super!

8

Jose

Dec 19, 2022

·

Stayed 19,344 nights

Staff was great, good selection for breakfast...

10

Sue

Sep 28, 2025

·

Stayed 2 nights

Room was nice and big, check in was a breeze and breakfast was delicious! And the lady doing breakfast was a complete joy! You are lucky to have her!

8

Julie

Aug 19, 2024

·

Stayed 1 night

My family and I gave the hotel an 8/10. Why? We would have given it a 10/10 if the hot tub wasn't under construction, the continental breakfast had a better selection, and there were maxi pads in the maxi pads container in the women's bathroom on the first floor.

10

Roseanne

May 3, 2023

·

Stayed 1 night

The rooms were adorable. They were clean and cozy. The kids really loved the pool. The breakfast was amazing

8

Bonnie

Jun 5, 2023

·

Stayed 3 nights

The rooms were very nice. The attendees in every area were very, very pleasant and helpful. The breakfast had so many items to choose from. Very impressive.We enjoyed the patio. I look forward to using the same type of facility/Marriott on the next trip.

10

Brook

Sep 8, 2025

·

Stayed 1 night

Great stay !! Very clean/quit, great for families. Breakfast very easy/convenient too!

10

Ivan

Jun 30, 2024

·

Stayed 2 nights

Very friendly staff with excellent breakfast.

8

Norma

Jul 3, 2023

·

Stayed 2 nights

Friendly staff, quiet surroundings, pretty good breakfast, easy checkout.

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Month	Average price
January	$160
February	$182
March	$202
April	$188
May	$221
June	$253
July	$275
August	$238
September	$197
October	$204
November	$186
December	$163

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $354	19 $371
20 $276	21 $369	22 $389	23 $426	24 $368	25 $359	26 $382
27 $381	28 $251	29 $331	30 $311

Su	Mo	Tu	We	Th	Fr	Sa
				1 $258	2 $277	3 $234
4 $175	5 $224	6 $312	7 $286	8 $236	9 $263	10 $339
11 $175	12 $212	13 $292	14 $268	15 $223	16 $264	17 $231
18 $169	19 $212	20 $278	21 $273	22 $212	23 $244	24 $221
25 $175	26 $179	27 $283	28 $264	29 $179	30 $205	31 $217

Residence Inn by Marriott Chicago Oak Brook

Prices for Residence Inn by Marriott Chicago Oak Brook

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Studio, 1 Queen Bed with Sofa Bed (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms (Hearing Accessible)

Guest reviews of Residence Inn by Marriott Chicago Oak Brook

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What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Residence Inn by Marriott Chicago Oak Brook

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