Vox Maris Resort - Ultra All Inclusive

This hotel was absolutely fantastic! Lots of staff and every single one was great at their job, from the bar staff, to reception staff to the fabulous underrated cleaners who kept everything spotless. The food was great and had enough variety each day so it didn’t get boring and the entertainment team were full of energy and kept everyone occupied, Araz was exceptionally good at this! The bonus of the beach shuttle bus which runs every 15 minutes to the Vox private beach was excellent, barely a 4 minute ride but in the heat, carrying your beach gear, it is very welcome. Pleasantly surprised that the all inclusive was extended to the beach area for food and drinks too! Only 2 slight annoyances to mention, first at check in we were subject to an attempt of upselling an upgraded room on the basis that we would get into our room earlier as we arrived before check in. When we made it clear we weren’t interested and had no problem waiting a few hours for our room, it miraculously became available 20 mins later. The other is the number of sun loungers, there is an excellent policy of not reserving before 0900 and things being taken away, just not sure how much it is policed as even by 0900 it was hard to find a lounger. That being said, there are plenty of tables and chairs by the pool bar which you can sit at if you’re not looking to lie down. That being said, do not hesitate to book this hotel for your stay, it’s excellent and brand new we will definitely be back.

During our stay, we noticed that certain guests had one of the manager Jacqueline’s personal number and could call her directly to claim sunbeds. On more than one occasion, she allowed them to take spots that were others. This kind of favoritism is disappointing and a clear misuse of a management position. It does not reflect the standards one expects from a five-star hotel. The cleanliness of the room was unacceptable. We returned several times to find visible stains on the bed sheets and pillowcases. It was clear that the linens had not been properly changed, which is not acceptable under any circumstances – especially not in a hotel with a 5-star rating. Drink service via QR code at the sunbeds was unreliable. Out of about ten attempts, our orders were fulfilled maybe twice – and always with long delays. Staff showed no ownership of the issue. The food lacked variety throughout the week. The menu mentioned afternoon grill service, and while there was a clear smell of grilling, no grilled food was ever made available – It was misleading. On top of that, multiple guests were vomiting in the pool area from overdrinking, with no reaction from the staff. Hygiene and basic safety standards were simply not enforced. This hotel fails to meet basic expectations, and it certainly does not meet 5-star standards. I do not recommend staying here.

Very clean hotel with a wonderful staff & great food.

Everything was great can’t fault this hotel you will not be disappointed at this hotel food drinks service staff all great

This was an excellent new hotel! Some of the staff did not speak very good english, but that was not an issue. Staff mostly spoke germany and that was mostly used language in activities by the pool also. Pool area was very nice, drinks at the pool bar were not so great, but food was excellent all around the hotel! The lady making gözlemes by the pool was so sweet and made delicious gözlemes! Beach area and restaurant was also nice. Only thing we actually had an issue was one of the lifeguards by the pool (big guy). He pushed people to the pool and was acting very much like a bully. I don't understand why a lifeguard pushes even old people etc to the pool without them wanting it. It made us want to stay away from that dude. Everyone else at staff was very nice and friendly!