Name: The Windsor Suites
Address: 1700 Benjamin Franklin Parkway, Logan Square, Philadelphia, Pennsylvania, United States of America, Philadelphia, Philadelphia County, US
Price range: $128–$491 per night
Rating: 8.55

What guests think

The Windsor Suites draws praise for its friendly staff, central location, and large apartment-style suites with balconies and kitchens, while reviews also note recurring maintenance and temperature issues, mixed cleanliness, and frustrations with the rooftop pool, valet parking, and noise.

Cleanliness feedback ranges from spotless rooms to reports of rust, dust, or occasional pests. Service is widely described as warm and helpful, though phone responsiveness, housekeeping timing, and valet retrievals can lag. Expect spacious, walkable convenience with personable staff, plus occasional maintenance, temperature, or noise trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and terrace with city views are a highlight, but guests report occasional closure, temperature issues, and early hours. Valet-only parking is costly and often slow, and the small gym and slow elevators draw mixed feedback.

Related guest reviews

6

latifeh

Nov 19, 2025

·

Stayed 1 night

The location of the hotel was great! I did choose this hotel because of the heated pool advertised but unfortunately the pool was not operational and the fire pit was never on to enjoy the outdoor sitting area. The hotel has everything you need and the staff was amazing!

10

Susan

Oct 19, 2025

·

Stayed 2 nights

It was great! Clean room, relaxing rooftop pool, quiet area.

6

kerri

Oct 8, 2025

·

Stayed 3 nights

I booked this hotel based on the heated rooftop pool. The day we arrived the pool was ice cold, when we asked staff about it they said it had just happened and were working on it. That was Sunday , the issue was still not resolved by the time we checked out on Wednesday and we never saw anyone working on it.

10

Thurman

Sep 2, 2025

·

Stayed 2 nights

The room quality and location were great. The hotel was situated in the heart of the city, allowing me to walk to various locations, including monuments, museums, and restaurants. I was able to walk to the art museum to run my race, which was an ideal situation. The room was more spacious than I expected. They had valet parking that was $50 a day.I could enter and leave the valet parking as many times as I wanted, which was nice.The rooftop pool had very scenic views.

10

David

Aug 25, 2025

·

Stayed 1 night

Great location. Amazing rooftop pool. Felt very fancy without the large price tag.

8

Ariane

Aug 24, 2025

·

Stayed 3 nights

I like the gym the best. The pool was nice but weather wasn’t nice enough.

8

Brittney

Aug 21, 2025

·

Stayed 1 night

Everyone was super friendly! The hotel itself was great! The only complaint, and not really even a complaint, is that it took 40 minutes to get our car from the valet. We were late to our event by about 10 minutes. Maybe that’s on us for not being familiar with a lot of valet services but I did hear others who lived there state that it was a ridiculously long wait.

6

Ron

Aug 20, 2025

·

Stayed 2 nights

The hotel isn’t the worst, but based on the glowing reviews, I expected more. Staff were friendly and check-in/out was smooth, but the facilities left a lot to be desired. Both the pool and gym are much smaller than the photos suggest—especially the gym, which was misleading. The free weights are crammed into a corner with space for just one person. A simple fix would be putting them where the treadmills are and vice versa, but the bigger issue is that the entire floor is shared with the pool and a club lounge that’s off-limits to the majority of people. I get that it’s likely for convenience or profit, but cramming everything onto one floor limits usable space. For a hotel this size, it just doesn’t work. The pool itself was disappointing—too hot, too small, and likely not serviced as often as it should be. Everyone joked that it felt cooler outside the pool than in it—and it was 90 degrees out, so that says a lot. The elevators were just as frustrating: small, slow, and crowded. Even the staff admitted how bad they are. The rooms are noisy. Whether it's the traffic outside, the A/C, or fridge, something is bound to wake you up. Adding insult to injury, parking for two nights cost as much as one night’s stay—definitely not included or discounted for guests. Oh and there's no free breakfast, not even continental. So while it technically offers everything a 4-star hotel should, it simply doesn’t deliver on any one of them.

4

Diamond

Aug 10, 2025

·

Stayed 1 night

Very spacious apartment style hotel with a nice view. Definitely worth the expensive price paid. Check-in/check-out staff were extremely nice. However, parking was a complete PAIN! For $50, you’ll be waiting LITERALLY 50 min for them to bring your car to you. I was told that I would have complimentary checkout until 12 and received a knock at my door from Natasha “the housekeeping supervisor” asking why I was still in the room at 11:40… Wouldn’t stay here again.

6

Nicholas

May 27, 2025

·

Stayed 2 nights

I would give this place 10 stars but the valet is a total joke. It takes almost 20 minutes to drop your car off and then 30 minutes to pick it up. One will see why when they get there. Zero hustle. They get angry and combative when you ask what's taking so long. This cannot be the hotel's solution. The front desk people were nice.

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Cleanliness

Many guests found rooms very clean, but recurring comments cite bathroom rust or stains, dust, and occasional pests, with some housekeeping inconsistencies.

Related guest reviews

10

Juliany

Nov 25, 2025

·

Stayed 1 night

Very nice staff and the room was very clean

10

Jamie

Oct 28, 2025

·

Stayed 2 nights

Room was spotless and clean

6

Chyna

Sep 2, 2025

·

Stayed 1 night

The property was pretty. The check in staff was very friendly. The pool area was very nice. But the rooms could be cleaned better. I had to call someone because there were bugs crawling all over the ceiling. The sheets weren’t as clean as they could be and I can tell the room wasnt properly cleaned because I found someone else’s jewelry on the floor.

4

Shira

Sep 1, 2025

·

Stayed 2 nights

There was a roach in our kitchen the first morning we stayed. Hotel staff was very nice about it and upgraded us to a very large and clean room for the second night and refunded the first night's cost.

8

Julie

Aug 24, 2025

·

Stayed 2 nights

Pro's: Convenient walk to all sites we wanted to visit. Front desk was very friendly/welcoming. Pool was an added bonus, staying in a major city. The valet parking was convenient and free with our stay. We loved having the small balcony with a view of the city area. The size of the room was large. Con's: We are pretty particular re: cleanliness and this wasn't the best. We ran out of toilet paper and it took an hour to get another role. Rooms could use updating.

6

Gun Hee

Aug 15, 2025

·

Stayed 1 night

Floor next to bed there was so much dust and some hair. Giant spider in a corner that gave my girl a jump scare with spider webs in the corner. Bed frame was sponge on the back support which was cracked up

6

Jason

Jun 15, 2025

·

Stayed 1 night

The beds were OK, not that comfortable. The floors were very dirty and dusty. My socks and feet were black from walking around with those shoes on from the floors

6

Lauren

Jun 1, 2025

·

Stayed 1 night

The front desk staff was welcoming, informational and kind. Regarding staff on a whole, everyone we came into contact with was lovely. However, the cleanliness in the bathrooms was seriously lacking. Brown stains seemed to be streaking towards the drain in the bathtub. There was also a grout-like substance left behind. Possibly cleaner that had not been properly rinsed out. The bathroom sink was not draining property, therefore, leaving rings of dirt behind. It took about ten minutes for the sink to drain.

4

DAVID

May 21, 2025

·

Stayed 1 night

Very dirty hotel and rooms. The mattress is old and uncomfortable. One of the worst hotels I have ever stayed in. Location is very good.

8

India

May 21, 2025

·

Stayed 3 nights

This property is conveniently located. The area is beautiful and close to businesses I’m interested in. It’s in need of an update. Curtains and rods (broken) tub (stains) the stove had unhealthy orange fire. We were afraid to use it.

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Rooms

Suites are spacious, apartment-style, often with kitchens, balconies, and good views. Downsides include dated furnishings, small or worn bathrooms, street or hallway noise, and building-wide HVAC limits that can make temperature hard to control.

Related guest reviews

10

Wendy

Nov 24, 2025

·

Stayed 3 nights

The room was great and staff was wonderful. Great location and the size of the suite was a nice surprise.

6

Hilton

Nov 21, 2025

·

Stayed 2 nights

When we first arrived, our room had a weird smell like bug spray? We changed rooms and it was better, bigger and nicer w/Kitchen. However, the bedroom television didn’t work (no signal). Also the heater would not go past 70 and bathroom tub had rust. Doors were squeaky. I wouldn’t say the hotel is 4*….It was just okay.

6

Yolanda

Nov 7, 2025

·

Stayed 2 nights

The room was very hot at night and made for uncomfortable and lack of sleep. The room temperature got up to 79. The front desk informed us that the HVAC system was switched to heat for the season and we could not run the AC. Therefore we turned it off to keep heat from blowing in, but still had to end up sleeping with the balcony door open to be comfortable temperature wise. But the noise from the streets below were loud.

10

Fay

Oct 9, 2025

·

Stayed 2 nights

Spacious, comfortable suites! Great location within the city - whether your stay is for business, shopping, or sight seeing. Loved the view of the Basilica from the balcony.

8

Melinda

Aug 31, 2025

·

Stayed 3 nights

The staff were friendly and helpful. The suite was large, with plenty of space. With the size of the suite, there should have been a couch, there was only a chair and a desk chair to sit on. The location was very walkable for historical sites and museums. It was a good value for us

8

Vittal

Jul 8, 2025

·

Stayed 5 nights

We stayed for 5 days. The suite was on the 7th floor extremely spacious with a living room, a walk in closet, 2 television, a kitchen outdated, bedroom with a closet and bathroom which is resurfaced. The walls are so thin that u hear sound from everywhere. Its location is amazing everything felt extremely walkable. Uber rides are extremely convenient from this location. The 5th night a room occupied on the 8th floor was making so much noise , we did not understand was it a fight or a party. it started from 9:30pm and went on till 2 am and then constant hammering kind of noise till 5am in the morning. We fortunately had to leave 6am in the morning. That night was horrible. Also, you here sirens, cars ,police vehicle chasing throughout the night which is a lot disturbing if u are not a sound sleeper. Pros: location Cons:noise

8

Susan

May 28, 2025

·

Stayed 2 nights

The location of this hotel is excellent. Very close to the train station, Franklin Institute, and natural history museum and an easy walk to Reading Market. There is a good Irish pub attached to the hotel that serves breakfast through dinner with some other good restaurants nearby. The location was noisy though especially during the night hours when there was a lot of motorcycle noise. It has a nice pool area and a good fitness center. Everything about the hotel was excellent except for the room itself. We had a 2-room suite, which was very spacious with a small kitchen. It was a large amount of space, which was great, but the bathroom was VERY small, and there were unattractive stains on the bottom of the bath tub. The furniture looked a little beat up. There were stains on the bedroom chairs, etc. The room definitely needs a renovation including less closet space and a bigger bathroom.

6

Eric

Apr 1, 2025

·

Stayed 2 nights

Great location. Hotel dated and ac/heat didn't work

6

Keith

Mar 13, 2025

·

Stayed 2 nights

Nice location. Walkable to restaurants, Comcast, etc. Temperature control in hotel room is an issue and there is a lot of street noise.

6

Robert

Feb 23, 2025

·

Stayed 2 nights

The hotel was well placed in town and the price was reasonable. I felt that the room was beautiful with great amenities such as a full kitchen and a balcony. The issues I had was that you can not turn up the heat. It said 70 but the draft from the glass doors made it quite cold, the refrigerator rattled all night long, and the cable was constantly cutting out ( about once every 3 seconds.

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Service

Staff are frequently praised as friendly, attentive, and helpful across the hotel. Occasional issues include unreturned calls, slow valet or housekeeping, and rare reports of rudeness or reservation/claims problems.

Related guest reviews

10

Rebekah

Nov 27, 2025

·

Stayed 3 nights

The most amazing staff I have ever encountered in a hotel stay. Highly recommend I was displaced having work done on my apartment and needed a place close to home that felt like home.

10

Erin

Nov 10, 2025

·

Stayed 1 night

I have never experienced friendlier hotel staff. The customer service was top-notch!

10

Lillian

Oct 27, 2025

·

Stayed 4 nights

Great location. Clean room. Fantastic check-in and check-out with John.

10

Brandon

Aug 30, 2025

·

Stayed 4 nights

Excellent service easily overcame an issue with the AC in my room. I was promptly moved to another room and the staff were very friendly and accommodating. Kiara leads a good group of folk there.

10

Katrin

Aug 13, 2025

·

Stayed 2 nights

It was my second time staying at Windsor. I love the location and the cleanliness. My favorite part is the view and the balconies. I love having a kitchen in my room. Will be coming back again! Assistant manager Samarya was very friendly and welcoming!

6

Mariah

Aug 13, 2025

·

Stayed 2 nights

Great location. Like it comes with a spacious balcony with a kitchen. However, the amenities didn’t work such as I couldn’t cast my phone to the TV. Also, the front desk never respond to calls. You have to call them like 5 times or more to get someone to answer. When you go to the desk, they say they were, “ busy.”

4

Diamond

Aug 10, 2025

·

Stayed 1 night

Very spacious apartment style hotel with a nice view. Definitely worth the expensive price paid. Check-in/check-out staff were extremely nice. However, parking was a complete PAIN! For $50, you’ll be waiting LITERALLY 50 min for them to bring your car to you. I was told that I would have complimentary checkout until 12 and received a knock at my door from Natasha “the housekeeping supervisor” asking why I was still in the room at 11:40… Wouldn’t stay here again.

10

Michelle

Jun 2, 2025

·

Stayed 2 nights

My recent experience at this wonderful hotel was amazing due to the exceptional customer service from everyone there especially Sam and Edwin. They went above and beyond to ensure our stay was memorable. Thank you!

2

Tiangang

May 27, 2025

·

Stayed 4 nights

Incrediblely rude staff

8

Melanie

Apr 21, 2025

·

Stayed 3 nights

The daytime staff were excellent, a friendly welcome and early check in much appreciated. Room was comfortable. Irish pub staff - LOVELY! But the laundry situation - I couldn’t find any information about it so I went to ask. I was told there were facilities on every floor - not true but I found some on the 12th floor. I spent ages trying to download the app to make payment only for it not to work. After trying many times, I went to the phone by the elevator and rang for guest services - no one answered, I was waiting for several minutes, so I gave up and went back down to reception. A member of staff then told me that the app doesn’t work with non-US phones and that I needed to buy a special card to load money onto. She said this required my physical bank card rather than my phone (not true - I discovered) but I went back to my room to get it… eventually I found this machine (it was in the mailroom and not signposted!) And I paid $5 for the card. So I tried to use it with the washing machine - oh no, the actual card is $5, I was supposed to add money to it. So I went back. A $10 minimum! (I made sure I did two washes before I checked out!) All very frustrating. Some suggestions: 1) change to a different payment system that doesn’t punish international travellers with a $15 minimum spend on laundry 2) make sure the evening staff are trained to explain the laundry situation accurately 3) answer the phones 4) give info about the laundry through the qr code in the room

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AI-generated summary based on recent guest reviews

Location

Central, walkable base near museums, City Hall, and dining; many guests reach attractions on foot. Street noise is noted in some rooms, especially when windows or balconies are open.

Related guest reviews

8

Jacqueline

Nov 10, 2025

·

Stayed 2 nights

In Philly for the Rocky Run & proximity to the start line (art museum) drove the hotel choice. Would absolutely stay here again. The staff were kind and attentive. Room was huge! All basics covered. And Con Murphy's for Friday dinner was a pleasant surprise. For a return visit, I'd pack ear plugs just for some floor/hallway noise. We were blessed with unseasonably warm weather and walked everywhere. Nearby highlights for us included cocktails at Franklin on Rittenhouse & tasting menu @ Vedge.

10

Melvin

Sep 18, 2025

·

Stayed 3 nights

Scenery was really nice… We had a balcony… very spacious… in the middle of downtown everything is pretty much walking distance… I’ll definitely be back … Be aware parking at this hotel is expensive though 55 a night… but other than that hotel staff were friendly and super helpful and it’s right on top of a restaurant where the kitchen closes at midnight so have a good time

10

Thurman

Sep 2, 2025

·

Stayed 2 nights

The room quality and location were great. The hotel was situated in the heart of the city, allowing me to walk to various locations, including monuments, museums, and restaurants. I was able to walk to the art museum to run my race, which was an ideal situation. The room was more spacious than I expected. They had valet parking that was $50 a day.I could enter and leave the valet parking as many times as I wanted, which was nice.The rooftop pool had very scenic views.

10

Peter

Aug 23, 2025

·

Stayed 5 nights

Location was very central to most tourist attractions, staff were friendly and helpful. Apartment had everything you could need for a trip away, & free drinking water & ice was most welcome in the hot weather. Smart, clean accommodation with large comfortable bed, would definitely stay here again.

10

Bing

Aug 14, 2025

·

Stayed 2 nights

Excellent location

10

Mary

Aug 11, 2025

·

Stayed 3 nights

It was extremely spacious, actually huge. Lots of closet space. Loved the balcony. Coffee in the lobby was a nice touch. The staff was attentive and helpful especially Kat and Lou. A very convenient location. A lot of motorcycle noise from the street late at night. On site parking was pricey. I would definitely stay there again.

10

Michael

Jun 18, 2025

·

Stayed 1 night

Easy check-in with friendly staff. Security on site and parking is convenient. Great walkability being right on the Ben Franklin Parkway.

8

Susan

May 28, 2025

·

Stayed 2 nights

The location of this hotel is excellent. Very close to the train station, Franklin Institute, and natural history museum and an easy walk to Reading Market. There is a good Irish pub attached to the hotel that serves breakfast through dinner with some other good restaurants nearby. The location was noisy though especially during the night hours when there was a lot of motorcycle noise. It has a nice pool area and a good fitness center. Everything about the hotel was excellent except for the room itself. We had a 2-room suite, which was very spacious with a small kitchen. It was a large amount of space, which was great, but the bathroom was VERY small, and there were unattractive stains on the bottom of the bath tub. The furniture looked a little beat up. There were stains on the bedroom chairs, etc. The room definitely needs a renovation including less closet space and a bigger bathroom.

6

Keith

Mar 13, 2025

·

Stayed 2 nights

Nice location. Walkable to restaurants, Comcast, etc. Temperature control in hotel room is an issue and there is a lot of street noise.

10

David

Feb 22, 2025

·

Stayed 1 night

Great location in Philadelphia!

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AI-generated summary based on recent guest reviews

Dining

The attached Irish pub Con Murphy’s is convenient and well liked, and several guests mentioned drink vouchers. There is no free breakfast and a few guests reported missing VIP perks.

Related guest reviews

8

Jacqueline

Nov 10, 2025

·

Stayed 2 nights

In Philly for the Rocky Run & proximity to the start line (art museum) drove the hotel choice. Would absolutely stay here again. The staff were kind and attentive. Room was huge! All basics covered. And Con Murphy's for Friday dinner was a pleasant surprise. For a return visit, I'd pack ear plugs just for some floor/hallway noise. We were blessed with unseasonably warm weather and walked everywhere. Nearby highlights for us included cocktails at Franklin on Rittenhouse & tasting menu @ Vedge.

10

Michelle J

Sep 25, 2025

·

Stayed 2 nights

We loved the large room and the beautiful view of the church across the street. The only problem was the shower head which kept sliding down the pole and we had trouble figuring out how to get the cold water to work. However, overall we really enjoyed our stay. Including the great location and the 2 free drinks at the restaurant downstairs.

10

John

Sep 11, 2025

·

Stayed 1 night

Perfect location. Extremely friendly and professional staff. The onsite restaurants were both great. Highly recommend.

8

Andra

Aug 22, 2025

·

Stayed 1 night

Convenient to events over two days. Easy ride to the train station. The Asian restaurant on the first floor was courteous and the food looked great.

6

Ron

Aug 20, 2025

·

Stayed 2 nights

The hotel isn’t the worst, but based on the glowing reviews, I expected more. Staff were friendly and check-in/out was smooth, but the facilities left a lot to be desired. Both the pool and gym are much smaller than the photos suggest—especially the gym, which was misleading. The free weights are crammed into a corner with space for just one person. A simple fix would be putting them where the treadmills are and vice versa, but the bigger issue is that the entire floor is shared with the pool and a club lounge that’s off-limits to the majority of people. I get that it’s likely for convenience or profit, but cramming everything onto one floor limits usable space. For a hotel this size, it just doesn’t work. The pool itself was disappointing—too hot, too small, and likely not serviced as often as it should be. Everyone joked that it felt cooler outside the pool than in it—and it was 90 degrees out, so that says a lot. The elevators were just as frustrating: small, slow, and crowded. Even the staff admitted how bad they are. The rooms are noisy. Whether it's the traffic outside, the A/C, or fridge, something is bound to wake you up. Adding insult to injury, parking for two nights cost as much as one night’s stay—definitely not included or discounted for guests. Oh and there's no free breakfast, not even continental. So while it technically offers everything a 4-star hotel should, it simply doesn’t deliver on any one of them.

10

Ben

Jun 13, 2025

·

Stayed 4 nights

Absolutely amazing stay. The hotel was fantastic. Great location, amazing facilities (including a rooftop pool), so many extras included and friendly and helpful staff. Could not recommend this hotel any more for a stay in Philly. Adding on the Executive Suite was definitely worth it for access to the lounge and drinks/snacks all day. Irish pub attached was decent too.

8

Susan

May 28, 2025

·

Stayed 2 nights

The location of this hotel is excellent. Very close to the train station, Franklin Institute, and natural history museum and an easy walk to Reading Market. There is a good Irish pub attached to the hotel that serves breakfast through dinner with some other good restaurants nearby. The location was noisy though especially during the night hours when there was a lot of motorcycle noise. It has a nice pool area and a good fitness center. Everything about the hotel was excellent except for the room itself. We had a 2-room suite, which was very spacious with a small kitchen. It was a large amount of space, which was great, but the bathroom was VERY small, and there were unattractive stains on the bottom of the bath tub. The furniture looked a little beat up. There were stains on the bedroom chairs, etc. The room definitely needs a renovation including less closet space and a bigger bathroom.

8

Todd

Apr 14, 2025

·

Stayed 2 nights

Nice hotel in a good center city location. Our room was a nice suite and quite large for a city hotel. They have two restaurants attached, including an Irish pub that has very good food and service. The reason for not giving it the "excellent" rating is that if you offer free coffee in the lobby in the morning, someone needs to be checking it as it ran out of a couple of supplies and the person at the desk could not find replacements. I ended up going to the Wawa that is behind the hotel.

8

Dena

Jan 19, 2025

·

Stayed 1 night

Staff was very helpful, breakfast at the connected pub was delicious

10

Damien

Jan 15, 2025

·

Stayed 1 night

I liked that there was a lively bar downstairs called Con Murphy's. Also the hotel provided 2 free drink vouchers which was terrific.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$124
February	$141
March	$151
April	$170
May	$246
June	$239
July	$233
August	$161
September	$160
October	$191
November	$173
December	$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $228	19 $297
20 $128	21 $166	22 $199	23 $254	24 $199	25 $190	26 $366
27 $142	28 $491	29	30 $491

Su	Mo	Tu	We	Th	Fr	Sa
				1 $181	2 $200	3 $248
4 $141	5 $146	6 $154	7 $141	8 $176	9	10 $392
11 $180	12 $182	13 $184	14 $174	15 $176	16 $266	17 $297
18 $146	19 $156	20 $161	21 $177	22 $193	23 $248	24
25 $299	26	27 $246	28 $226	29 $199	30 $197	31 $208

The Windsor Suites

Prices for The Windsor Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (King)

Studio Suite, 1 King Bed, Balcony

Studio Suite, 1 King Bed, Accessible

Suite, 1 King Bed (Skyline Club Level)

Premium Studio, 1 King Bed (Club Level)

Suite, 2 Bedrooms, 2 Bathrooms

Deluxe Studio, 2 Double Beds

Studio Suite, 2 Double Beds, Balcony

Suite, 1 Bedroom (2 Doubles)

Room, 2 Queen Beds (Skyline Club Level)

Studio Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Skyline Club Level)

Deluxe Studio, 1 King Bed

Suite, 1 King Bed (Skyline Club Level Murphy)

Studio Suite, 2 Double Beds

Premium Room (Club Level Murphy)

Suite (Discovery)

Guest reviews of The Windsor Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Windsor Suites

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