Fairfield Inn & Suites by Marriott Providence Airport Warwick

Check in was excellent and the lady with the short blonde hair and snazzy gold glasses was excellent because she made sure we knew everything we needed to know about the property, layout, and amenities efficiently and kindly. Five gold stars for that caring and hardworking member of your staff! I apologize for not recalling her name.

Our room had no shampoo when we called down the front desk rudely said for us to grab at front desk which I think it’s unprofessional considering it’s supposed to be already stocked. I only use cashapp card and I had reservation and they said they don’t do cashapp anymore which it’s basically a normal debit card and I said then I would need a refund and they said this is the only time they could do it which was also unprofessional.

The shuttle staff was very nice and helpful. We arrived at the hotel close to 1am. The check-in staff was not friendly. She let us know that the 2 Queen bed that we had paid and reserved was already taken. She offered a 1 bed for 3 people. She then asked to check in the people behind us and would get back to us. A crowd of people came in and she waited on them. We sat in the lobby for almost an hour while she checked everyone else in. I went to her after the last person and she said she still didn’t have anything. We asked about other Marriott hotels nearby. She barked at the shuttle staff to get on the phone and check. The other hotel had availability but we would have to pay for the room and travel there. The rate would also be 50.00 more for the room than we had already paid. Close to 2am at this time and very tired and frustrated at this point. We asked if we could have a cot brought up if we took the 1 bed room. They did accommodate that and the shuttle staff brought that to the room. It made the room extremely crowded but at least we had enough room to sleep. The check-in person acted annoyed throughout the whole process and repeatedly kept saying it wasn’t her fault. While she is not personally to blame, I felt like as an employee working for that hotel she should have been considerate and professional. Her demeanor was rude and acted like she could care less that the room we paid for was no longer available. The shuttle staff was the only nice person who was helpful.

Walkable distance from PVD. Clean room, excellent shower. Hit breakfast included. Loved it.

I found the staff to be really pleasant and accommodating