Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served daily from 6:00 AM to 9:00 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in is available for a fee of USD 40.00, and late check-out is available for USD 20.00, both subject to availability.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities with limited availability, including step-free entrances and elevators.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute drive of Typhoon Texas and Katy Mills Mall, approximately 10.5 miles from Westheimer Road and 11.7 miles from CityCentre.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Inn & Suites Houston Key-Katy Hotel in Katy

Average nightly price at Comfort Inn & Suites Houston Key-Katy by month, last 12 months (USD)
Month	Average price
January	$62
February	$74
March	$72
April	$73
May	$72
June	$92
July	$83
August	$75
September	$68
October	$66
November	$67
December	$70

What guests think

Reviews of Comfort Inn & Suites Houston West-Katy describe friendly staff and solid value, but frequent renovation disruptions and closed amenities, with mixed impressions of cleanliness and upkeep, leading to experiences ranging from pleasantly updated stays to frustrating visits.

Breakfast feedback is uneven, and several stays reported no breakfast during renovations. Room experiences vary from clean, newly remodeled spaces with comfortable beds to maintenance issues such as weak air conditioning, inconsistent hot water, broken fixtures, or unreliable Wi-Fi/TV. The area is convenient to I-10, restaurants, and shopping, though parking can feel limited and occasional noise or safety concerns are mentioned. Expect a budget stay that depends heavily on renovation progress and room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Frequent renovations have many amenities closed or unreliable, including the pool, hot tub, and gym; some report dirty water or cold temperatures when open. Elevator, laundry, and parking limitations also appear in multiple stays.

Related guest reviews

10

Patrick

Sep 6, 2025

·

Stayed 4 nights

Everything was ok, the room was fabulous, breakfast, staff, cleanliness great. Only thing to improve on that was not working was the gym and pool.

2

BILLY

Mar 24, 2025

·

Stayed 1 night

Over the last five years we have stayed at this hotel about 20 times when visiting Katy. It has been " Under Renovation for about 4 of those years. It has never been a great hotel but it was okay for the money. We stayed here again this last weekend and it was one of the worst hotel stays ever. They charge $100 deposit for incidentals when you arrive. I don't have a problem with that, but this time clerk kept telling me that my card was declined even though my bank ap shows that she never ran the card. Then she kept asking that I pay in cash. I am a Comfort Member and being that I have stayed here so much, I thought maybe they would not make me pay the deposit seeing as how their card machine was not working. The pool, the jacuzzi and the gym are all closed. Because they have those doors locked you have to walk all the way around to get to your car if you have to park in the back. Ice machines do not work, and no part of the lobby is useable.

10

Lisa

Apr 16, 2025

·

Stayed 1 night

The interior of the building was very welcoming. Pretty roses were blooming out front. Check in was a little slow due to a large group of people being checked in but the attendant was pleasant and apologetic. I was asked to pay a $100 room deposit which I have not encountered before. The staff were pleasant and helpful. The room was clean, the bed was comfortable, the water was hot, and it was quiet to sleep. The hot tub was broken and had green slimy water but the indoor pool was clean and operating. The breakfast was pretty picked over by the time we arrived at 8 am. Mostly carbs were still available so we did not eat there. Check out was easy. The deposit was refunded the next day. 7/10 rating.

8

Joel

May 9, 2024

·

Stayed 1 night

Limited parking --- shared with Hampton Inn / several parking reserved for Hampton Inn preferred guests Room spacious with plenty of pillow and clean/comfortable bed

8

Anna

Feb 18, 2025

·

Stayed 4 nights

Pool was dirty and not available for use. No coffee available at night in the lobby. Doors to rooms were extremely squeaky, need maintenance.

6

Manuel

Apr 7, 2025

·

Stayed 1 night

They're under construction. Pool not available.

2

Samantha

Feb 20, 2023

·

Stayed 1 night

HORRIBLE HOTEL! Nothing worked. The pool was 35 degrees indoors. The hot tub did not work. Entire first floor was under construction. Gave us a room key that was for another persons room. Needed the room for the following day, was promised there was availability to just wait until check in. No rooms available had to change hotels. Breakfast was mediocre at best. Construction dust covering everything. Hotel staff rude and condescending. Elevator sketchy, took the stairs. Hall way upstairs was unlevel and a tripping hazard.

6

Pradeep

Sep 23, 2025

·

Stayed 11 nights

I stayed for a week and the gym and the washer/dryer were broken duing my stay. Since washer/dryer was broken, I didn't get a chance to wash my clothes. The front-desk team was helpful and courteous. My feedback is to fix all the amenities quickly so that its convenient for customers to experience the stay.

6

Carlos

Jan 13, 2025

·

Stayed 1 night

Is okay hotel, indoor pool was closed and can hear noise upstairs. Lots of security cams around which is good to avoid any vandalism.

6

Angela

Aug 30, 2025

·

Stayed 2 nights

They watch u a lot and its like u living with a family with curfew, but other than that it's ok it has none of the amenities it says it offer tho the Jacuzzi was green slime as well as the pool and the gym was closed for renovations it looks like the shining hotel out of the movies, but the price is convenient.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many rooms are reported very clean, but others cite issues such as pests, mold or odors, and construction dust. Hallway and lobby cleanliness varies, with occasional reports of smoke smells.

Related guest reviews

10

Gary

Oct 10, 2025

·

Stayed 1 night

Nice staff, clean room, check in was quick.

6

Andree

Mar 20, 2024

·

Stayed 2 nights

Lobby was nice, but that was about it! Under renovations and it was horrible. I was in a renovated room, but there was mold in the shower. Daughter was in a room as few doors down, she had green slime coming from the shower head. There was a man "living" there who was trying to get the kids to go to his room for "fresh squeezed orange juice." Another man in the parking lot trying to help me with luggage. Even after he was to no, he continued to bother me. Breakfast left a lot to be desired, hot bar was empty both mornings I was there. Area around the washer/drier smelled awful. Cameras everywhere. Leads me to wonder what takes place there or if there were hidden cameras in the rooms for that matter. WILL NOT be back. In fact, I was searching for another property for my second night in Katy, but everything was booked.

8

Jamarcus

Oct 30, 2025

·

Stayed 3 nights

I saw a bed bug everything else was cool the power went out and the lobby was hot even before then tho but overall not bad at all for the price

8

LEOPOLD

Sep 28, 2025

·

Stayed 1 night

This hotel was a pleasant surprise. As usual I tried to find lodging close enough to my obligations in town to be convenient but far enough away to save a few bucks. I lucked out with this one. The rooms were spotless and newly furnished. Everything worked well, including the hot shower, aircon and very comfy bed. The bathroom back-lighting was a little weird, but overall the spacious room was well designed with plenty of storage space and charging ports. The staff were uniformly polite and efficient, and the property felt safe. Good parking. Although it’s quite some distance from downtown, there are abundant shopping and food choices in the area, so you won’t have to travel far for those. Good, reasonably priced choice.

4

Lauren

Sep 1, 2024

·

Stayed 1 night

Hairs where found in bathroom & on bedding , floor did not look like it had been swept

4

Sofia

Mar 21, 2025

·

Stayed 1 night

There was cockroaches in the room. The shower curtain was all torn from the hangers. The bed wasn't comfortable and the A/C wasn't working properly

2

Arthur

Dec 16, 2024

·

Stayed 1 night

NO TV !! They couldn't even get it to work. Half of the outlets didn't work and mold, a lot of mold on the bathroom ceiling. They said they were surprised because they never received a complaint from that room. Really ??

2

Brandon

Jul 26, 2025

·

Stayed 1 night

Bedbugs everywhere

2

Carrie

Sep 3, 2023

·

Stayed 1 night

Under construction hand prints and dirt everywhere

2

Ivan

Feb 23, 2025

·

Stayed 1 night

There was no notice this hotel is under construction. The lobby bathrooms were so filthy they appeared not to be cleaned ever. The front desk was nice and the room was clean. The hotel offered free breakfast and that was out due to construction. The indoor pool and the hot tub were out of service. I told myself to stop using hotels.com and book straight through corporate sites for this reason. I guess I will just delete this app.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from newly remodeled, comfortable spaces to dated units with maintenance problems like weak AC, inconsistent hot water, malfunctioning TVs/outlets, or squeaky/ill-fitting doors. Noise from above is mentioned by some.

Related guest reviews

6

Roman

Oct 1, 2025

·

Stayed 2 nights

Stay was good except for the fact we couldn’t get channels on tv till 2nd day we were there. some Outlets didnt work. was a good stay overall

8

Heather

Sep 21, 2025

·

Stayed 1 night

Great place to stay. The only problem we had was you could hear footsteps above you.

8

LEOPOLD

Sep 28, 2025

·

Stayed 1 night

This hotel was a pleasant surprise. As usual I tried to find lodging close enough to my obligations in town to be convenient but far enough away to save a few bucks. I lucked out with this one. The rooms were spotless and newly furnished. Everything worked well, including the hot shower, aircon and very comfy bed. The bathroom back-lighting was a little weird, but overall the spacious room was well designed with plenty of storage space and charging ports. The staff were uniformly polite and efficient, and the property felt safe. Good parking. Although it’s quite some distance from downtown, there are abundant shopping and food choices in the area, so you won’t have to travel far for those. Good, reasonably priced choice.

6

Twyla

Feb 9, 2025

·

Stayed 1 night

It was. a 90 degree day. When we arrived the ac was off. We turned it on and went to dinner and when we returned the room was cooler but still warm and stuffy. We turned the temp down a little more before going to bed but the room never cooled down. I assume the ac has issues, I woke up numerous times due to the temperature of the room.

4

Falicity

Oct 26, 2025

·

Stayed 2 nights

The first night the power went out in the middle of the night. The room got warm and no air circulation so i was unable to sleep. Since there was no power there was also no breakfast. Not to mention the food I had bought and put in the fridge which didnt seal properly that went bad. Without power the little bit of cold went right out. Left to get breakfast and stayed gone til about 4pm. When we returned there was finally power. After dinner, swimming and a shower we laid down to watch a movie but couldnt because the internet kept going in and out. Just an overall bad experience. Even after all that there was no offer of any type of refund or compensation. Was looking for a place for my visits to see my granddaughter but this will not be it.

10

Maria

Oct 2, 2025

·

Stayed 1 night

room is very nice modern smelled good and i felt safe staff was nice good price

6

Albert

Mar 2, 2023

·

Stayed 1 night

No hot water!

10

Donnell

Apr 5, 2024

·

Stayed 3 nights

The hotel room was very nice with the new remodel. I definitely like how it looks now. very clean and comfortable to stay in.

6

Lloyd

Dec 16, 2025

·

Stayed 1 night

The entire hotel needs to be updated.

6

Innah

Oct 4, 2025

·

Stayed 1 night

The door in my room barely fits the jamb. It was disconcerting because the door can be forced open with little effort. Otherwise, the room was clean and the bed was comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly and helpful, with several shout-outs to front desk staff. However, some guests report slow check-in, unhelpful responses, or housekeeping not performed during multi-night stays.

Related guest reviews

10

Gary

Oct 10, 2025

·

Stayed 1 night

Nice staff, clean room, check in was quick.

4

Elana

Feb 25, 2023

·

Stayed 1 night

It’s 1:45 AM and there is a smoke detector chirping every 1 minute down the hall. When I reported it he asked me to find it and take it down. I told him I wasn’t leaving my room! Then he came to my room at 2:00 AM and asked me where the smoke detector was. IDK??!! I can just hear it. TV keeps cutting out and a message pops up to contact front desk but the phone in the room doesn’t work.

2

Laura

Apr 14, 2025

·

Stayed 1 night

Staff was rude and hotel was dilapidated. Will never stay there again.

10

Elizabeth

May 2, 2025

·

Stayed 1 night

Had a lovely conversation with Jay at check in. Definitely enjoyed our stay here. If we ever need to stay in the area we will definitely be back.

8

Lauren

Sep 10, 2025

·

Stayed 4 nights

Staff was great and helpful. Never had any issues

8

Jessica

Sep 2, 2025

·

Stayed 1 night

It’s a typical Comfort Inn. Expected styling, decent breakfast (the waffle makers are Texas shaped. Nice touch), and expected room comfort. The standout for me was Jay at the front desk. He was extremely friendly throughout checkin. We asked him for a place to eat and he was ready with recommendations for any style food we were in the mood for. We took his recommendation for a steak place and the meal was phenomenal. It was definitely much appreciated after a long day on the road. If you don’t care about service, everything else was just fine. AC worked well. Everything was clean. We came at the end of breakfast and they were still putting things out. Definitely worth the stay.

2

Abiodun

Jun 16, 2025

·

Stayed 2 nights

This might be my last time staying at this hotel. From check-in to check-out, the experience has been horrible. After driving 16 hours from Philadelphia, I waited over 30 minutes to check in. The room had water damage, with tiles that were affected. There was no room service for the three days I stayed, which was a major letdown. Overall, it was a bad experience, and I wouldn't recommend it.

6

Jennifer

May 19, 2025

·

Stayed 3 nights

Not the greatest neighborhood. Staff not very friendly. Only 2 towels in our room. When I asked for more they said I would have to wait for housekeeping to deliver. Breakfast buffet was ok. Waffles were great! Eggs-not very tasty and no salt-only pepper. I ended up walking to McDonalds, nearby, and buying breakfast. Had to wait for checkout while person at desk went to get her breakfast.

8

Janta

Sep 7, 2025

·

Stayed 2 nights

Great customer service!!

10

Nyne

Feb 28, 2025

·

Stayed 2 nights

EVERY STAFF MEMBER DOES THEIR JOB TO PERFECTION WITHOUT QUESTION! MY GUY JAY IS DEFINITELY TOP TIER!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient access to I-10 with many nearby restaurants and shopping. A few guests mention a less appealing area and limited parking.

Related guest reviews

6

ROSA

Feb 1, 2025

·

Stayed 1 night

Hotel very outdated and area was not safe. Homeless were all around the hotel.

8

Sanjeev

Feb 3, 2025

·

Stayed 1 night

Good place for a night stay. Easy access to Interstate 10.

10

ISMAEL

Apr 29, 2025

·

Stayed 1 night

Location was great with plenty of dining and shopping options. Room was comfortable. Parking wasn't the best, and seemed somewhat limited in spaces. Overall, we enjoyed our stay.

10

Andy

Aug 10, 2025

·

Stayed 2 nights

The hotel was close to the Interstate which made visiting the area easy and convenient.

8

Jamarcus

Oct 31, 2025

·

Stayed 1 night

It was good no complaints at all great for the price easy access to a lot of restaurants

10

Frank

Sep 10, 2025

·

Stayed 4 nights

This place was nice, clean and somewhat in a nice area. It was loud! People partying all hours of the night. They do charge you $100 fee when you check in, incase you smoke in the room. I won’t be staying here again.

8

Joel

May 9, 2024

·

Stayed 1 night

Limited parking --- shared with Hampton Inn / several parking reserved for Hampton Inn preferred guests Room spacious with plenty of pillow and clean/comfortable bed

8

IRIS

Apr 16, 2023

·

Stayed 1 night

Excellent location, acceptable facilities.

10

Farid

Jun 21, 2023

·

Stayed 1 night

Goos shopping location, places to eat are near.

8

VU

May 5, 2025

·

Stayed 2 nights

2 mins to fwy 10. Close to Mason Rd where plenty of shop and restaurants. Certainly i will stay there again

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast experiences are inconsistent: some enjoyed hot, tasty options, while many stays had no breakfast or limited items during renovations. Coffee availability and quality of certain items varied.

Related guest reviews

6

Susi

Dec 24, 2025

·

Stayed 2 nights

The hotel is not very good quality. The elevator wasn’t working so we had to use the stairs which were so stuffy and hot because there was no a/c at all or ventilation. Our microwave wasn’t working either. The breakfast was ok. There was no fresh oatmeal, the egg was from powder and the only other option was low quality yogurt. Staff was nice and friendly.

2

Cigdem

Mar 5, 2025

·

Stayed 1 night

I reserved the room from orbitz (expedia). during reservation, they did not notify that there was a renovation going on. Because of that there was not breakfast even though I reserved as breakfast included. I asked to cancel my reservation due to no breakfast. But the staff on the reception said that this should be done before 24 hours earlier. How should I have known that there was renovation and no breakfast before I arrived the hotel and processed my reservation. That was so stupid.

8

Heather

Mar 6, 2025

·

Stayed 1 night

My 6 week stay was nice, staff was very friendly and helpful, they worked with me which was very nice of them. Would definitely stay again. Only downside is that the hotel was going through renovations and they stopped serving breakfast. No discount on the rooms for lacking that.

8

Jessica

Sep 2, 2025

·

Stayed 1 night

It’s a typical Comfort Inn. Expected styling, decent breakfast (the waffle makers are Texas shaped. Nice touch), and expected room comfort. The standout for me was Jay at the front desk. He was extremely friendly throughout checkin. We asked him for a place to eat and he was ready with recommendations for any style food we were in the mood for. We took his recommendation for a steak place and the meal was phenomenal. It was definitely much appreciated after a long day on the road. If you don’t care about service, everything else was just fine. AC worked well. Everything was clean. We came at the end of breakfast and they were still putting things out. Definitely worth the stay.

2

Elizabeth

Mar 2, 2025

·

Stayed 2 nights

Zero of their listed amenities and perks were available due to construction. No breakfast, no pool, and no gym. When I asked if they were giving discounts or rebates they said they would ask the manager, and never did. I understand remodeling and things like that, but don't make it out to be your customers problem that you can't fulfill your promises.

10

Princess

Sep 5, 2025

·

Stayed 1 night

Clean room excellent service the wifi was strong the pool was clean and quiet the staff were friendly and the hot breakfast was really good

10

Blanca

Jun 14, 2025

·

Stayed 2 nights

Comfy bed and pillow Delicious full breakfast

2

Ivan

Feb 23, 2025

·

Stayed 1 night

There was no notice this hotel is under construction. The lobby bathrooms were so filthy they appeared not to be cleaned ever. The front desk was nice and the room was clean. The hotel offered free breakfast and that was out due to construction. The indoor pool and the hot tub were out of service. I told myself to stop using hotels.com and book straight through corporate sites for this reason. I guess I will just delete this app.

10

Patricia A

Feb 14, 2025

·

Stayed 1 night

Very roomy. Super comfortable bed. Plenty of parking. Good complimentary breakfast. Coffee station, mini fridge, and microwave in the room. If I find myself needing to spend the night in this area, I'll definitely stay here again.

4

Mariel

Feb 23, 2025

·

Stayed 1 night

On the website was advertised as breakfast including and they are under construction they have no breakfast available that’s one of the things I look on a hotel

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $70	9 $94	10 $94
11 $67	12 $69	13 $69	14 $69	15 $67	16 $86	17 $86
18 $65	19 $66	20 $67	21 $69	22 $69	23 $82	24 $78
25 $66	26 $66	27 $66	28 $66	29 $69	30 $82	31 $78

Su	Mo	Tu	We	Th	Fr	Sa
1 $68	2 $67	3 $70	4 $69	5 $83	6 $94	7 $94
8 $70	9 $70	10 $70	11 $70	12 $67	13 $109	14 $109
15 $69	16 $67	17 $69	18 $70	19 $70	20 $82	21 $82
22 $67	23 $70	24 $70	25 $70	26 $78	27 $86	28 $86
29 $67	30 $67

Comfort Inn & Suites Houston Key-Katy

Prices for Comfort Inn & Suites Houston Key-Katy

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Business Suite, Accessible (1 King Bed)

Suite, 1 King Bed (Efficiency)

Business Suite, 1 King Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Suite (2 Queen Beds)

Suite, 2 Queen Beds (Efficiency, Upgrade)

Suite (1 King Bed, Efficiency, Upgrade)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of Comfort Inn & Suites Houston Key-Katy

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites Houston Key-Katy

Considering this hotel for your Katy trip?

Prices for upcoming dates