Is parking available at the property?

Yes, parking is available on-site. It is free, but spaces are limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 75 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle is available on request. Guests must contact the property upon arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different floors.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute drive of Grapevine Mills Mall and Great Wolf Lodge Waterpark. It is approximately 2.6 miles from Gaylord Texan Convention Center and 9.4 miles from Irving Convention Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property in advance for any specific requests.

Hyatt Place Dallas/Grapevine Hotel Booking

Average nightly price at Hyatt Place Dallas/Grapevine by month, last 12 months (USD)
Month	Average price
January	$121
February	$126
March	$133
April	$126
May	$131
June	$178
July	$147
August	$116
September	$127
October	$145
November	$129
December	$131

What guests think

At Hyatt Place Dallas/Grapevine, guests frequently praise the friendly staff, spacious rooms with sitting areas, and the convenient location near DFW Airport and Grapevine Mills Mall, making it a practical base for shopping, flights, and nearby attractions.

Many reviews mention an aging property with recurring issues such as noisy or unreliable elevators, weak air conditioning, small bathrooms, and other maintenance hiccups. Cleanliness feedback is mixed, with plenty of clean stays alongside reports of musty odors, stained carpets, and occasional insects. Breakfast quality and availability vary by day, and the airport/local shuttle is helpful when running but can be inconsistent or limited. Overall, expect a convenient, budget‑friendly stay with friendly service and large rooms, tempered by uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is appreciated, but elevators are frequently noisy or out of service. The airport/local shuttle is useful when available yet sometimes unreliable or paused, and there’s no hot tub.

Related guest reviews

6

erin

Oct 15, 2025

·

Stayed 2 nights

Found a weird bug in the bed of our first room, got a new one and a similar bug was in the bathroom. It wasnt a bed bug, but it was larvae of some type. The elevators were downright terrifying with the noises, felt certain the left one would fail and kill us 😬. The breakfast was the worst ive ever had in any hotel, very few options and not tasty at all. All the rooms with 2 beds were only "double" beds, no queen's and they were very short. Our feet hung off the ends at nights Overall it felt like they slapped some paint on a very old and dilapidated building to try to make it nice

10

Kimberly

Sep 25, 2025

·

Stayed 1 night

Hyatt Place Dallas/Grapevine is our go-to hotel when we are in the area. The parking is safe, the airport shuttle bus is on-time and efficient, and the rooms are very nice including comfortable beds and the additional of a living room space and desk area is handy.

10

Bill

Jan 26, 2025

·

Stayed 1 night

Everything went smoothly when the sole operating elevator went down in the night sometime and wasn't brought back up til around 9:30 a.m. Had to walk down six flights, then back up.

4

David

Jan 26, 2025

·

Stayed 2 nights

breakfast was good, room nice. Hotel had 2 elevators. One was never open and the other was out of service including when we were leaving and had to make several trips up and down 4 stories to get all our luggage down.

8

Joseph

Aug 27, 2025

·

Stayed 2 nights

Shuttle bus was unreliable on pickup.

4

Haley

Apr 11, 2025

·

Stayed 1 night

Only booked for the proximity to the airport and the shuttle service. Was informed at check in that they do not have the shuttle as its is getting maintenance. Staff offer no alternative and suggested we look up places to pick us up ourselves.

10

Lynda

Sep 16, 2025

·

Stayed 4 nights

Very nice room. Hotel was close to our conference, so that was helpful. Nice hotel. Wish it had a hot tub, as we will be that way again next year. Bed was firm, but I was at least able to get some sleep.

10

Laura

Aug 3, 2025

·

Stayed 2 nights

All great. Enjoyed the pool

6

Courtney

Oct 7, 2024

·

Stayed 1 night

The hotel has seen better days. There was one concierge at the desk at 4pm. Which was an hour after checkin begins. I waited quite a while. The rooms carpets are worn, the cabinetry is quite abused but overall the hotel is fine; other than the broken elevator. (One of two) we took the stairs a few time because the wait was long.

8

Amber

Jun 28, 2025

·

Stayed 3 nights

We stayed 3 nights and the room was spacious kinda stuffy but it worked for us. The elevators are old and only one worked most of the time. I will complain about breakfast when my mother and my daughter's went down there wasn't much options and one morning they had a nude tv show on the TV & we couldn't have breakfast cause no one changed the channel and we have kids

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and common areas clean, while others reported musty odors, stained carpets, and occasional pests.

Related guest reviews

2

Comfort

Aug 9, 2024

·

Stayed 2 nights

My first time leaving a review and I had to do so because when we got on the room, the bathtub had a spot that looks like rotten mental. That was not a problem. The major issue was we woke up with bed bugs crawling the beds and bathtub. We called and told them we found bedbugs and we would likely need to change the room or something. Nobody came up to the room and they told us they didn’t have double bed. We couldn’t stay in the hotel for the rest of the stay. I came back to get our things and seems like they already got it ready for someone else to use. Not sure if they treat it on not. They downplayed it and acted like we were lying. I have pictures and videos of this. Oh another thing, it was so busy with people walking around with Covid.

2

Susanna

Jun 18, 2025

·

Stayed 1 night

This hotel is not what it used to be. The rooms had stains on the couches and the carpet. The hotel looks rundown.

10

Alisa

May 28, 2025

·

Stayed 1 night

Property was very clean and well kept. Room was also very clean and AC worked very well. Very spacious rooms.

2

Luis

Jun 5, 2025

·

Stayed 1 night

I've been an Expedia user for many years... but I've never been treated so poorly at a hotel for booking through this site. I found a cockroach in my room the moment I walked in. I couldn't sleep because the air conditioning unit was so loud it sounded like a truck was inside the room. The nightstand lamp never turned off, so I had to loosen the bulb. I didn't leave because I was coming off a very long flight from China and was too tired to look for another hotel. What I was told was to book directly through Hyatt's website next time. I didn't know that bookings made through Expedia are low-class. And I'd never seen a Hyatt hotel in such poor condition.

10

Jianfeng

Jun 20, 2025

·

Stayed 3 nights

nice and clean！

10

Andrew

Jun 8, 2025

·

Stayed 3 nights

Very clean and well maintained

4

Jenee

May 4, 2025

·

Stayed 3 nights

My hotel stay was awful the room was dated with popcorn ceiling the carpet and hallways always had a foul odor and staff could not be found during check out I had to call the front desk several times from my cell phone for a staff member to show up the bathroom was dirty

8

Karen

Jun 24, 2024

·

Stayed 2 nights

The room wasn’t as clean as I would have liked. Hair in the tub and the shower curtain had something gross on it. The couch was torn. This room needs some TLC.

4

amanda

May 31, 2025

·

Stayed 3 nights

I’m not usually one to complain but I feel that I need to give a heads up to others coming to stay at Hyatt in Grapevine. We saw giant (and I do mean giant!) cockroaches 4 separate times during our 3 night stay: 1 in our room, 1 by the elevator, 1 close to the dining area, and 1 by the ice machines. 3 of those times were during the day. Also, we were originally put on the 6th floor (top floor) and our room was very hot. The air conditioner couldn’t cool it down and we were sweating so we were moved to the 3rd floor. It was better but still felt a little warm. It seemed the air conditioners struggled to cool. We had other smaller complaints but those I can overlook. During check out, the guy that helped us was very nice and did try to make things better by removing the cost for one of our nights. Unfortunately, I won’t be returning to this hotel.

6

Angela

Sep 16, 2025

·

Stayed 1 night

It was a quick stay. I e machine were broken. The carpet was damp in our room. The ac wasn’t as cold as it should have been. Woke up at 3 am sweating to death. The shower was Luke warm and very low pressure. The girl who checked us out in the morning I had to wake up. She was sleeping at the desk. I wouldn’t recommend staying here. There are other that are close by that are better choices.

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Rooms

Rooms are consistently spacious and often quiet with comfortable beds, but bathrooms can be very small and layouts quirky, and decor feels dated in places. Several guests reported weak or noisy AC and noted that some rooms lack a microwave.

Related guest reviews

6

Kirk

Jun 29, 2025

·

Stayed 1 night

Was probably nice 15 years ago but it’s falling apart. Needs a major face lift. Staff was very kind and good but the rooms and hallways were dingy, old, and felt dirty

10

Eslie R

Dec 31, 2025

·

Stayed 1 night

Nice room that was spacious and clean. The frint front desk staff were especially friendly.

6

Serena

Dec 29, 2023

·

Stayed 2 nights

Room was very spacious, but a little dated with furniture. Had tons of space though! Some stains in carpet here/there. Biggest issue was the HVAC unit - the heating coil was so broken and loud we had to shut it off at night just sleep, then wake up to a very cold room. Kept the heater on during the day while we were out so the room would be warm upon reentry. Continental breakfast was great! Too cold to check out swimming pool, but looked like a good size.

8

Gary

Mar 29, 2024

·

Stayed 2 nights

Room was large, like an apartment. Very spacious and well organized. Nice walk in shower. The breakfast time was great and the food was good. The toilet tissue was awful and there was no microwave.

6

Steve

Sep 21, 2024

·

Stayed 1 night

Room was hot when we arrived. Turned AC on, took approx 12 hours to get the room somewhat cool.

10

Mari

Jul 13, 2025

·

Stayed 2 nights

Everything great! Except no microwave in room. Usually every hotel room has one. Overall all good.

8

Laura

Dec 17, 2023

·

Stayed 1 night

Very small bathroom but rooms were very clean and comfortable

10

Crista

Mar 12, 2025

·

Stayed 1 night

Older hotel, but great service, kind, helpful. Breakfast is good. Beds are smaller, but super soft. Good sized rooms. This is our new go-to spot if we need to take a flight from DFW.

2

Norma

Aug 7, 2025

·

Stayed 1 night

We had a terrible night. The AC was not working properly. Was not cool at all.

6

Bennie

May 11, 2025

·

Stayed 1 night

This was a nice hotel except for an extremely small bathroom. Difficult to move in such a tiny space. The shower was too small. It would have been better to have less room in the living area. The bathroom has to be an appropriate size. I don't know what tall or heavy people would have done in this tiny bathroom/shower.

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Service

Staff are widely praised as friendly, helpful, and accommodating, though a few guests reported rude or dismissive interactions or slow responses during busy periods.

Related guest reviews

10

Anielka

May 26, 2025

·

Stayed 2 nights

Excellent customer service at the front desk.

10

Eric Paul

Sep 23, 2025

·

Stayed 1 night

Very quiet night for me. Nice room layout. Very helpful staff

4

Ann

Sep 15, 2025

·

Stayed 2 nights

My husband and I as well as two other couples stated that the hotel for the wine fest in Grapevine. This location was chosen due to his proximity to the festivities. Upon arrival, I was greeted by Perry, who was very informative and was great.. when I went to my room I was not pleased with the condition of the carpet, which had several spots all over it as well as the bathroom, the ceiling and the noise associated with my AC unit. Also, my remote control did not have any batteries in it? I had to call downstairs and was told that no one could bring them up because they were the only person on duty but when I called, no one answered I had to call the one 800 number in order to get in contact with someone at the front desk overall the room was not in the best conditions for occupancy. I felt like it had not been cleaned, and that there were maintenance issues that could have been addressed more readily for the state of the room. I was not pleased and will not stay at this location again. There was another young lady at the front desk, mid day Saturday and early night who would not greet us when we walked in and was very dry when we would ask for assistance definitely some more customer service training needed for her.

10

Christina

Feb 12, 2025

·

Stayed 1 night

Staff has been absolutely amazing! They went above and beyond with transportation, area information, and overall kindness.

10

Darius

Sep 6, 2025

·

Stayed 2 nights

Very friendly staff, clean hotel and convenient.

6

sasikumar

Sep 3, 2025

·

Stayed 1 night

Regret to inform that my experience did not meet expectations.I encountered rude and unprofessional behaviour from a hotel staff at checking.Instead of receiving courteous assistance, I was spoken to unhelpful and dismissive manner. I was highly disappointed to find that the airport shuttle pickup which is included in the booking was not provided. It caused considerable inconvenience as I had to arrange uber of my own at 11 PM adding both stress and additional expenses to my journey. The staff answered the phone was not respectful and asked me to find uber or lift of my own as they dont provide airport picket in the night. I hope you will take immediate steps to train staff to ensure polite and professional behavior towards all guests. and provide accurate information regarding the availability of airport pickup. This being said I would also like to acknowledge the respectful and courteous service I received from the staff at checkout, which was very polite and much appreciated.

10

Robyn

Sep 15, 2025

·

Stayed 5 nights

The staff at Hyatt Place is phenomenal! They are so friendly and welcoming!

10

Steve

Apr 25, 2024

·

Stayed 4 nights

I do alot of traveling and the employees here at this hotel are by far the friendliest and the most accommodating I've ever experienced.

10

Rebecca

Jun 21, 2025

·

Stayed 1 night

It was a very nice room and we liked how it had a little sitting area. We will definitely stay at a Hyatt Place again. The desk people were extremely friendly and helpful.

4

Delphine

Apr 1, 2025

·

Stayed 2 nights

Very unfriendly staff at the front desk

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Location

Very convenient for DFW and directly across from Grapevine Mills, with easy access to restaurants and attractions; many found it quiet despite the airport nearby.

Related guest reviews

10

Evelyn

Sep 27, 2025

·

Stayed 2 nights

Good location close to freeway

10

Mark

Feb 23, 2025

·

Stayed 1 night

We found our stay to be great. The staff was very friendly. We found it very convenient that is wascright in the middle of everything.

10

Jose

Jun 22, 2025

·

Stayed 1 night

great place to stay close to airport close to shopping centers

8

Jeff

Mar 14, 2024

·

Stayed 3 nights

Clean Hotel. Quiet neighborhood. Far enough back from freeway that there is no road noise. Lots of restaurants in the area and a Mall across the street

10

Erin

Jul 6, 2025

·

Stayed 2 nights

Great location and quiet.

10

Lucas Allan

Apr 1, 2025

·

Stayed 4 nights

Nice location. Great to have an on call airport shuttle. Walking distance to Grapevine Mills mall is great.

10

Nathan

Mar 28, 2025

·

Stayed 3 nights

good location

10

Carol

Oct 1, 2025

·

Stayed 4 nights

Stayed at hotel for 4 days. Breakfast was good with options. Shopping mall across the street was great to intertain my two grandkids. Also had food options.

10

Charles

Dec 18, 2023

·

Stayed 2 nights

So convenient to DFW, shopping and more. Rooms are very spacious, comfortable, and quiet. Breakfast buffet is above average. One note is the hotel shuttle is not 24 hours so I had to hire a Uber to catch a 6am flight. But would definitely stay here again.

10

Edward

Sep 2, 2025

·

Stayed 5 nights

I enjoyed being able to take long walks around the area, and to be able to walk to the mall. Staff were all very kind and thoughtful.

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Dining

Breakfast feedback is inconsistent: many enjoyed it, but others found limited variety, items running out, crowding, or mediocre taste; evening food/bar options are minimal.

Related guest reviews

6

erin

Oct 15, 2025

·

Stayed 2 nights

Found a weird bug in the bed of our first room, got a new one and a similar bug was in the bathroom. It wasnt a bed bug, but it was larvae of some type. The elevators were downright terrifying with the noises, felt certain the left one would fail and kill us 😬. The breakfast was the worst ive ever had in any hotel, very few options and not tasty at all. All the rooms with 2 beds were only "double" beds, no queen's and they were very short. Our feet hung off the ends at nights Overall it felt like they slapped some paint on a very old and dilapidated building to try to make it nice

8

Vincent

Sep 8, 2025

·

Stayed 2 nights

Very close to Dfw. Great breakfast. Free parking. Reasonable rates

6

Gabriel

Mar 5, 2025

·

Stayed 1 night

Average airport hotel. Breakfast not the best and crowded, no seats.

8

Larella

Apr 29, 2025

·

Stayed 3 nights

The breakfast ,ran out of pancakes before the breakfast time was over ,only had pork sausages , no turkey or chicken sausage for those who don't eat pork. But the Staff was very friendly,i will come again . Thank you

8

Danny

Dec 22, 2024

·

Stayed 1 night

Our stay at Hyatt Place Grapevine was great until we went for breakfast. I believe the kitchen was understaffed for the large number of folks staying for the weekend. The variety of food choices was low and running out when we went to eat breakfast. The tables should have been wiped off when previous consumers were finished. We have been to competing chains with a better breakfast at a lower price. We will consider other choices in the future. Dan

10

Robyn

Aug 9, 2025

·

Stayed 2 nights

Breakfast was very good!

10

Greg

Mar 21, 2025

·

Stayed 1 night

Enjoyed our stay for one night. Breakfast was very good.

8

Joshua

Oct 27, 2024

·

Stayed 2 nights

Overall this was a nice place to stay. The property was very quiet and the staff were friendly. Well centered for easy access to everything in grapevine. The breakfast was not great but it's complimentary. The croissant and potatoes were like eating sand. The menu available for their onsite food service states their full menu is available during the day with a limited menu available after hours. When I inquired about getting a hamburger at lunch time, I was advised they only have cheese pizza or a sandwich available.

4

Stacy

Aug 2, 2025

·

Stayed 1 night

Breakfast bar did not look like pic on website. Bar sucked, minimal. Hotel for the price is older and had a smell. Our room smelt musty. Door to bathroom did not lock. Rooms are outdated. Tv had a dark screen looked ancient. Bathroom ceiling falling apart. Location was the only thing good. Right across the street from the Grapevine Mills Mall as well as 20 mins from many great attractions...

8

Jimmy

Apr 24, 2025

·

Stayed 1 night

The breakfast was not good. I had to go elsewhere to eat.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $114	3 $124
4 $115	5 $156	6 $157	7 $157	8 $155	9 $136	10 $131
11 $146	12 $150	13 $151	14 $151	15 $151	16 $109	17 $112
18 $131	19 $151	20	21	22 $219	23	24 $246
25 $131	26 $151	27 $151	28 $151	29 $154	30 $127	31 $125

Hyatt Place Dallas/Grapevine

Prices for Hyatt Place Dallas/Grapevine

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 2 Double Beds

Room, Accessible

Room, 2 Double Beds (High Floor)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed (High Floor)

Guest reviews of Hyatt Place Dallas/Grapevine

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Dallas/Grapevine

Considering this hotel for your Grapevine trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $146	26 $121
27 $121	28 $156	29 $155	30 $158