Comfort Suites Crossville

Very clean property with outstanding staff! Ashley was very helpful at check in. Some remodeling going on but in spite of that the property was very very clean! Great convenient location!

It was under updates while I was there and it was muddy and dirty from construction crew —- but it was quiet and no construction was heard while there ! New furniture was a great improvement to the property

Great, clean and safe place to stay. It was only for 1 night and my kids were a little disappointed that the pool was closed. I don’t believe they mentioned that in the ad.

WHen unable to hook up to hotel wi-fi, the comment from the clerk was what room are we in? She mentioned problems with server coverage in the far away rooms. Also, their was very little water pressure- without gravity, the water would not have hit the shower floor. Finally, on checkout, no one at the desk- apparently having hair done outdoor in front of the hotel. I think we should get a full refund.

Room smelled, elevator broke down,couldn’t get breakfast,we have stayed there several times, but it seems like it has changed a lot.want stay there any more.

Great stay..very claen but under reno...no pool and some dust and noise in the halls...but that's OK!

Sad to see the pool was closed

This hotel no longer deserves a 9.0 wonderful rating. We have stayed at this locations many times since 2017 but now it’s in definite state of disrepair. Pool closed for over a year but not removed from amenities on this website. Front desk said new owners decided to spend the money on the rooms instead of pool repairs. Have changed window coverings in rooms but not repaired or repainted yet. Missing window seals. Road and parking lot noise very noticeable. Could feel wind on my face while sleeping from large open gap at side of heat/air unit. The headboard veneer was held together with cellophane tape. Changed mirror/lighting above vanity but no repair/paint to wall. The website “highlight” for this hotel is free parking and states only 5% of hotels have free parking. I confirmed with the front desk that NO hotels in Crossville TN charge for parking. Breakfast selection and quality is poor. It was always great in the past. No fruit for days or fruit you wouldn’t buy or eat. One window had rain dripping in all over table and chairs. I voiced my dissatisfaction with our week’s stay when checking out. Clerk said our room was on the “last to rent” list and he didn’t know why we were given that room for a week. Did not make me feel better about the situation at all. We will not be staying here in the future - extremely overpriced for quality and comfort. I expect any hotel to be equal to or better than my own home.

Every night when I came back I couldn’t get in and had to have my key programmed. Last day I was there elevator didn’t work which was difficult with my asthma.

Vey clean hotel amd very quick check in. Shortage of luggage carts but not a big deal.

Clean rooms and good breakfast

the room had ants

The suite we had was very spacious with 2 beds, a lounge area with a couch sectional, ottoman & small table, a study area with a desk & chair, a fridge, microwave, & coffee maker, and a large, clean bathroom. The breakfast was very good. The only downfall was the moldy smell in the hallways & elevator.

Friendly staff. Breakfast was just ok. Several bugs in our room (approx 50) which were determined to be lady bugs. Front desk already knew about the lady bugs when mentioned at checkout. We were told this is an issue in some of their rooms, front desk clerk did not have any other comment in regards to the complaint. Not sure if we would stay again.

Staff was friendly and knowledgeable. The hotel and room was clean. There was a musty smell in both the lobby and room.

I just needed a place to crash for the night and this provided that. The bathroom had newer sink area, but the rest was older. It does have a tub, so would be good for traveling families. lobby smelled of mildew, but the room was fine. Breakfast was so-so. It was exactly what I needed- a very comfortable bed to crash for the evening.

Friendly and efficient staff. Great breakfast options. Very clean rooms.

No quality control with house keeping.

The room was not cleaned and it stated there would be toiletries and there were none. We had to wait for staff to finish smoking her cigarette before we could check in.

The staff was very nice and everything was very clean.

Everything was great except for the shades. They were very thin and let in a lot of light that made it hard to sleep

This Comfort Suites was outstanding. Beautiful rooms with a few extras that really made it nice. Fabulous directed reading light on either side of the bed in addition to the lamps. Comfortable bed, great sheets and pillows. Front Desk staff was really friendly and nice! Anytime I am coming this way I will definitely stay here. Loved it!

The room was spacious with a nice corner couch. The lighting is amazing in our room. There are panels eith back lighting on two walls and the mirror over the sink has lighting all around it. Also the tub and toilet have a separate door from the sink area.

This is the third year in a row we have stayed here for the Longest Yard Sale. It is always clean, comfortable, conveniently located, with very spacious rooms. We will be back next year!

We really loved how the room was set up. Someone could be in the shower while another could be getting ready in the separate sink area.

WHen unable to hook up to hotel wi-fi, the comment from the clerk was what room are we in? She mentioned problems with server coverage in the far away rooms. Also, their was very little water pressure- without gravity, the water would not have hit the shower floor. Finally, on checkout, no one at the desk- apparently having hair done outdoor in front of the hotel. I think we should get a full refund.

Our only issue was with the room itself. I am 5'2" and my aunt is 4'10". Neither of us could get up in the beds safely because they were too tall. We had to pull over the bench and use it to crawl into the beds. The bathroom sink was also too tall for us. We had to stand on our tippy toes to use it. Otherwise, the hotel itself was clean and the free breakfast was good.

The room was spacious. We had a nice view as well. Plus it was very quiet.

The staff was friendly. The room was clean. It is located on a very busy highway, so there was a lot of unavoidable highway noise. The shades did a very good job of blocking any light at night.

Wasn't very pleased with a dimly lit bathroom/vanity area. The main light was removed. There was a makeshift lamp placed on the counter by the sink with a very low wattage bulb and no lampshade. Very unprofessional. Photo available.

Nice and clean property. Staff were friendly and helpful.

Have stayed here several times now, the staff is friendly and helpful and Darcy and Kayla are exceptional, thank you for making a tough trip a little easier. Mark

Our stay at Comfort Suites in Crossville was surely amazing. Each staff member was observed working amazingly hard to maintain a clean facility and their leader emphatically stated the importance. They helped us by calling 911 when I fell and needed to be taken to a medical clinic.

We had a late checkin. Staff was ready for us and very helpful. Rooms were spacious and clean. Highly recommend.

After a very long trip, we arrived late at night. The man at the counter was very welcoming; he even opened up the kitchen area so we could make a cup of tea. Thank you!

Quick stop on the way to Colorado. Serviceable hotel. But not great service.

WHen unable to hook up to hotel wi-fi, the comment from the clerk was what room are we in? She mentioned problems with server coverage in the far away rooms. Also, their was very little water pressure- without gravity, the water would not have hit the shower floor. Finally, on checkout, no one at the desk- apparently having hair done outdoor in front of the hotel. I think we should get a full refund.

Excellent Customer Service

Friendly and efficient staff. Great breakfast options. Very clean rooms.

The room was not cleaned and it stated there would be toiletries and there were none. We had to wait for staff to finish smoking her cigarette before we could check in.

Great location, right off of the freeway. Fast check in and quiet buiilding.

Restaurants within walking distance, nice and clean room, friendly staff.

Was greeted as soon as I walked through the door by cheerful staff. I immediatly felt at ease. It is a really nice property, easy walking distance to two restaurants that offer discounts to guests of this property! Very tidy and comfortable room.

Just a quik stay while driving south. Hotel was nice.

Clean and very accessible from the interstate

The motel is nice but I heard sirens several times during the night. There is a very limited selection of restaurants nearby so had to drive about 3-4 miles to find better restaurants.

Just off the interstate

The staff was friendly. The room was clean. It is located on a very busy highway, so there was a lot of unavoidable highway noise. The shades did a very good job of blocking any light at night.

For the location, this hotel was great

Very clean & good quality stay. Staff was friendly & the location is very convenient!

The staff at this property were all kind and friendly. Breakfast was good and hot, many options.

Great room and great breakfast!

Room was large and comfortable. Great breakfast.

Very nice hotel with friendly staff! More gluten free breakfast items would be great.

Wasn’t happy with the breakfast

Bugs in the room and breakfast was cold. Offered only as constructive criticism.

Friendly and efficient staff. Great breakfast options. Very clean rooms.

The room was spacious with a lot amenetious . Loved the free breakfast with a lot of various breakfast foods. I felt secure.

The room was clean. The bed was comfortable. It was a bit dark, as there wasn't enough lighting. It smelled as if it was recently painted or renovated, however there was a large unpainted repair above the window. It was quiet, which was nice. Breakfast was decent and included hot items. No fruit, however.

My stay overall was above average standards. The staff was friendly and helpful. The breakfast was alright, didn't have enough of one item for all. But, plenty to choose from.