Aura Hotel Times Square

Clean property, but no food service.

This hotel was decent for the price, especially in Times Square. The rooms are incredibly small with minimal counter space, but that is just about all nyc hotel rooms. The property was clean and the staff was nice and welcoming, the area around the property is busy and loud but it didn’t bother us. The hotel does not offer parking but there is a parking garage next door that offers $50/24 hour parking. There are also hidden fees to look out for (urban fee, resort fee, etc). Overall not a bad place to stay but next time I would probably stay further out of Times Square.

The room was big for NYC, it was very clean, the bed was comfy and love the lights on the bed frame. Great having all the mirrors in the room too, especially with 2 girls. Staff was friendly. The elevator was extremely small and it seems the door only open halfway.

Great location, clean rooms. The gym is kept clean, but 1 of the 2 treadmills wasn't working. Property is renovated and there are tons of things to do in the vicinity. Super walkable and accessible.

Was just ok. No fridge in room. No ice bucket either. Shower curtain was messed up however they did fix it. Elevator is tiny and one of three never worked. It was clean and is 1/2 block from time square

Adrian at the front desk was very helpful when we arrived early. Room was quiet and clean and was serviced daily. Ice machine did not work. Would definitely stay again

Great location near Times Square and some nice restaurants and bars. There is NO water to drink. Anywhere. No vending machines. I tried calling the front desk at 2am and no one answered. I went down to the desk and no one was there. No stores near by to grab food or beverages for room. Just come Prepared.

2 block walk to subway/bus link to LaGuardia for $2.75. Walking distance to all Broadway theaters except Lincoln Center. Restaurants, bars, Walgreens, Times Square, all a block away. However, no microwaves and refrigerators available for $45 per stay. Second consecutive stay here.

Comfortable beds. Quiet at night as we had a room in the back. Elevators are old and slow. Gym is limited and peleton machines and a few weights only. Rooms are pretty small.

Clean, updated, and well located. Needs a bigger gym!

Location is great if it’s your first time in NYC. The bathroom had hair all over the floor sink and shower, they changed us into another room which had the same problem. The staff was really nice.

Bads are small, but the location is good. The room was not clean.

This is a very clean and well-maintained hotel. It has an excellent location with easy access to all the available Times Square businesses.

I didn’t pay for the four seasons so was not expecting much. There were soo many bad things I could have got over if the main things were good. They were not… the bathroom was filthy with stains and hair in the bath and sink. I called and was told there were no other rooms available. No one came to clean it. We cleaned it. The front desk was rude. No apology, just didn’t want to help. So the rest of the small stuff that just irritated me once the room was filthy and the staff were rude… 1. The air conditioning sounds like a rocket in your room. No kidding, scared us when it turned on. 2. The walls are paper thin. I heard every word of the conversation next door. Almost entertaining when I heard him (or maybe her) fart. 3. The bathroom door dowsn’t close without the three pull tug on it. 4. The lights in the hallway leak through the door and are on all night. 5. The elevators are nasty and kind of shut 6. The carpets in hallways are badly stained and smell. 7. The ice machine is broken but I can go down the road and buy some if I like! 8. The water pressure is non-existent. It will take you 10 minutes to get wet. 9. There is no fan in the bathroom and the door opens right to the bed. Strategic bathroom use. 10. $40 destination charge per night not mentioned in advance. I hope they use it for the cleaners or to fix the ice machine. All 10 small things are that, just small, but altogether with a dirty room and rude staff this place is not somewhere to stay. Nasty!

Hair on bathroom floor. Could not get the AC to work right. Light switches were confusing.

The hotel staff were very friendly. However, the hotel elevators were a constant problem as they were either out of service or just too slow. We waited for almost 10 minutes for the smallest elevator I've ever seen..Also, the shower curtain had mold on it and the shower head was clogged..we were only staying for two nights, so we didn't make an issue of it. .

I recently stayed at Aura Hotel and unfortunately, my experience was disappointing. While the staff was polite and generally helpful, the state of the room left much to be desired. Upon entering, I immediately noticed a coffee stain on the nightstand that had clearly not been wiped down. The bathroom was even worse—there was hair in the bathtub, which made me question how thoroughly it had been cleaned. Dust was visible on multiple surfaces, making the room feel neglected rather than fresh and welcoming. I would not stay here again unless I was certain they had improved their cleaning practices.

Very large, clean room. Staff was wonderful!

Very clean and modern! Great location! Friendly staff!

We arrived earlier than the check in time but our room was ready and they checked us in for no additional fee. The room was clean and was very quiet for NYC. Staff were very friendly and welcoming. This place is on our list to return to another time.

The room was spacious and comfortable. The location is perfect for easily getting to Broadway shows, restaurants and Times Square. It was basically across the street from the Hudson Theatre, where we were seeing Waiting for Godot. So convenient.

The rooms were not soundproof and elevators are very small. Towels were clean but rough. My room was nice and simple but i had trouble maintaining the air conditioning which was loud. Nicely decorated and sufficient for my needs. I didnt understand the 150 depositand you only get half back

Was catfished by the pictures of the room online. Room was tiny.

I'm torn on this hotel. I don't usually stay in Times Square, but we were there to see a few shows, and this hotel is very convenient to the theaters. The building is old which means slow elevators, low water pressure, and very hard to control room temperature. The room we had did not have good air circulation and the A/C did not seem to be working properly. We did alert the front desk and they sent someone up right away, which was much appreciated. The A/C kicked in, but then it was so loud we had to turn it off to sleep. The room might be best suited for solo travelers. While the room had the square footage, the layout was awkward with the bed taking up most of the room. There was not much storage space, so we were tripping over ourselves and our luggage. The staff were incredible, very helpful, and made our stay enjoyable!!

The room was neat and clean. However, the room is excruciatingly small. There is only a small closet area to hang clothes. There wasn’t a dresser. Living out of a suitcase would be fine, except there isn’t a place to open the luggage except for the bed or on the floor in front of the door. The bathroom door didn’t shut. In the middle of the night the sound of a helicopter landing on the roof woke me up. I got up to see and realized it was the air conditioner. Would not stay again.

Great location. A/C was a little loud and the shower was a bit hard to turn on. The staff was excellent though. Very courteous and helpful.

No view

Room was very small. I could hear the people in the room next to mine. Staff was very helpful. Location is perfect.

Everything was fabulous (location, bed/pillows, room Size) and really impressed how quiet it was.

Room was way too small

Location is good. Reception staff need training on servicing clients and listening skills. My credit card was charged twice and extra charges were not reversed after numerous attempts to resolve and clarify my concerns on pending charges. When I returned home, I was double charged even after being reassured and seeing on my online account the credits. Two days later the credits disappeared, the double and extra charges remained and were posted. This experience erased an otherwise pleasant stay at a well situated and comfortable room and hotel.

Beautiful decor with ambiance. Relaxing and plush. So clean!! Staff attentive and accommodating.

This was our best stay in New York to date. The staff were just amazing! Check-in was super fun, Andrew greeted us with a big smile and I joked with him about missing the gym. Super friendly! The big star of the show. Anna! She never lost her smile. Despite having to unexpectedly having to cover two shifts (I pay close attention to details) she smiled the entire time. The next day I greet her and still delightful as the first time we met. I missed the doorman's name but he was friendly..in a mysterious way lol. Seriously, this place is my place to stay while in Mew York City!! There's a cute little shop a few doors down, a deli/convenience store with great breakfast options. Location was great for visiting Times Square and walking down to Central Park. Estuve encantada a tenir gente Latina ayudando me! Clean courteous and professional!! 6/5

Check in staff were lovely accommodating helpful and kind

Service at check-in was very lacking. No one was at the desk when I arrived just before 6 pm on a weekday. I guy came to the desk and was very nonchalant. Maybe the women who came to the other side was the regular person. I provided a tax exempt form and he assured me that he entered it into the system. He gave me my keys to a second floor room and when I asked about something on a higher floor, he said they were full and handed me my room key and a voucher for a free drink. Nothing further. That night I saw two charges to my credit card and inquired at the front door as I left for my meetings. The woman at the front desk explained that one charge was for the first night minus taxes and the other was for the second night plus a deposit for incidentals but that all would be resolved when I checked out. My mistake was not revitmy receipt when I checked out. My bill reflected the taxes that should have been removed. Since my stay, I have called several times and cannot get anyone on the line when I indicate I need to speak to the front desk. The phone just rings. I have called no less than 10 times over the past week. I selected reservations once and got someone on the phone. She asked if I tried the front desk and I told her I had several times. I asked for a manager and she told me to call the manager at the number she provided. No one has answered that number the several times I have called and the voicemail is full. I won’t be staying there again.

The location of this hotel is its biggest strength—it’s right in the middle of everything, which makes it convenient for sightseeing and exploring the city. The room itself was clean and comfortable, which I appreciated. Unfortunately, the positives stop there. At check-in, I was blindsided with hidden fees that were never disclosed in my booking paperwork or upfront through the travel site I used. My invoice stated one amount was due, but the hotel demanded a $150 deposit on the spot. When I asked about it, the woman at the front desk snapped that “every damn hotel has this policy and it is what it is.” Granted, I understand deposits are common, but the way it was handled—without prior communication, in a rude and confrontational manner—was completely unprofessional and left me feeling uncomfortable right from the start. To make matters worse, the service only declined. The front desk staff were consistently rude and dismissive whenever I had questions. I also paid for a late check-out due to a delayed flight, and after the hotel withdrew the money from my bank, they locked me out of my room anyway. I had to go down to the desk to have it fixed, and again, there was no apology—just more attitude. Overall, while the location and cleanliness are decent, the hidden charges, lack of transparency, and flat-out disrespectful customer service ruined the experience. I would not stay here again, and I strongly recommend avoiding this property unless you want to deal with rudeness

Check in- Not friendly, the guys need better costumer service training. Ask a about the parade which I found out is basically in the corner but the guys did not know. There was another lady asking for information and the other guy was rude to her. Long story short. Hire people who actually like costumer service. Train them. The excuse that all New Yorkers are rude is not true. There was construction noise at night and like hammering and drilling which was annoying when you are trying to sleep. There was also noise that sounded like a leak coming from the ceiling into the entry door but no stains or anything. I which i can post the videos. Decided to change hotels for better night sleep and service.

Hidden destination fee when I got there. Unfriendly front desk staff. Unapologetic about anything. We had been approved for early check in and upon arrival told us it was overbooked and we couldn’t check in early. So then we had to walk around in our airport clothes for the next 4 hours. Then our room didn’t have ac so she said it was fixed and then we went back up to the room and the whole unit was taken apart and the room was even hotter. Finally, the man at the front desk switched our rooms. Ridiculous for the price. A resort fee and a destination fee was paid so I shouldn’t have had such poor service.

Amazing location! Lovely rooms! Friendly staff!

Staff was great. Jonathan was extremely helpful.

The room was spacious and comfortable. The location is perfect for easily getting to Broadway shows, restaurants and Times Square. It was basically across the street from the Hudson Theatre, where we were seeing Waiting for Godot. So convenient.

This is a very clean and well-maintained hotel. It has an excellent location with easy access to all the available Times Square businesses.

Room was clean and very nice. Bed was comfortable, check in was easy. Location was great. Looking forward to our next stay

Great location, convenient to multiple subway lines. Room was comfortable. The shower pressure was low, but not terrible.

Large room. Next to times square

Conveniently located in the heart of Time Square. Staff was very friendly, professional and went out of their way to ensure a great experience.

The hotel is in a great location, 100m from Time Square, walking distance to Grand Central Station, Central Park, Macy’s etc. The rooms are small, but the bed is comfortable, the AC in our room was VERY noisy, and the thermostat hard to moderate, apart from that we recommend staying there.

Conveniently located to subway stations, Broadway, Times Square, restaurants.

Hotel is within spitting distance of Times Square and Broadway- perfect if you’ve never been to NYC before (and easy access for breakfast at Stardust diner to beat the queues!). It can get busy in the area but the hotel was quiet and the bed was very comfy. Hotel room small, we struggled to find space for the case once opened but it was clean, comfortable and perfect to just dump our stuff and get out to explore. Would recommend!

Great hotel in Times Square. Walk out of the hotel and walk one block to Times Square. Awesome location. Close walk to subway station.

Clean property, but no food service.

Property was ok, no frills, wish there was more meal options.

Convenient location for Times Square and Midtown sightseeing and also close by to the subway with good connection to the airport via line E. We were fortunate enough to be able to check-in early which was great although we were on the 2nd floor and close to the street noise, which wasn’t a problem for us. Hotel was clean and staff were helpful and friendly. We didn’t have breakfast next door as decided to find other local diners to eat. We tried Juniors and Carnegie, both were good although we enjoyed the indoor dining experience at Carnegie’s. Coming from London, the Times Square area reminds me a lot of the Leicester Square / Piccadilly Circus although a lot bigger! So if you’re ok putting up with the street vendors and performers then it’s fine. Great time and overall would recommend staying at the hotel.

Very nice hotel and good location. Hotel does not have restaurants or pool or gym but not really needed if you want to see New York. Anything you want is an easy walk.

Staff were friendly and respectful. Rooms are small but clean. Housekeeping was great and on time. Elevators are tiny and there’s not much space in the room where to put your clothes but we managed. Great location! The Long Room Lounge next door was great!

TV channels were difficult to find. Shower temps not clear. Otherwise a wonderful stay near theaters. Great meals at Long Room next door. Kind desk staff.

Wow-this was a fantastic stay. The location is perfect--right near Times Square but very quiet and the price cannot be beat for that area. The room was new and very clean and the front desk folks were very friendly. Do not forget to get your free drink ticket that can be used at anytime at the bar next door! The bar is super nice as well (it is good for a few domestic beers or house wine).

2 block walk to subway/bus link to LaGuardia for $2.75. Walking distance to all Broadway theaters except Lincoln Center. Restaurants, bars, Walgreens, Times Square, all a block away. However, no microwaves and refrigerators available for $45 per stay. Second consecutive stay here.

The location is fantastic! Half a block from Times Square, easy to get everywhere. This is the kind of place that you stay in when you are not spending a lot of time in the room. We were there to change for dinner and to sleep. For that purpose, it was perfect. The hotel does not have any amenities (ie no pool, or restaurant) The rooms are clean, newly renovated, but small. The staff is paired down but friendly. Perfect budget hotel, clean and recently renovated for a quick getaway to New York.

What breakfast? Upon check in no one explained any amenities