La Quinta by Wyndham New York City Central Park

Only 1 ice machine, located in lobby, 1 slow average size elevator. Hallways needed vacuuming

We feel location was the best thing going for this hotel, which is why we booked it. I looked at reviews, but the value location was there and we booked it. Unfortunately, some of the things spoken about the reviews were still a problem. For example, the elevator that is something that needs Major attention. Major replacement repairs maintenance whatever it takes it didn’t work half the time we were there. it was awful. We were staying in the tough story to climb all those steps to our room. It is an ongoing problem based on the many bad reviews and things spoken about the elevator, and it’s such a problem that there was a paper taped to the wall next to the elevator the whole time we were there where there worked or not saying that they were having problems with it yet I never seen anyone working on it or at least when we were coming in and out of the lobby or trying to use the elevator. We tried the breakfast one morning and that’s all we needed to do to not go back to it. Things that were supposed to be hot or cold things that were supposed to be cold. Well just cool. Things were beyond basic. As far as the cleanliness of the room if I gave it a rating, not nasty, no hair or stains, but just not sharp and clean. We’re hoping for a very nice view from our 12th floor room, but the windows were too dirty for a good view. We were told room service only by request, but yet they came in one day with all our personal private items in the room that was unacceptable.

While we love to leave a good review, and were greeted and helped by everyone we asked for help from, our stay here will definitely be the last. Our room cards never worked the first time. We had to have them remade almkst every time we went to our room and the door didnt open. By the second morning of our stay, the door wouldnt open at all and they had to get a special tool to open the door. Mike was wonderful, but it didn’t change the hassle of the event. Our last night stay, we arrived late and couldn't get in. The maintenance man had to get us in by trying the cards a solid 25 times befire it finally opened. The room is tiny, but we expected this. The parking is free if you can find a spot on the street like we did, which saved us around $100. The breakfast space was packed and no room to fill our plates, let alone eat sit and eat. The elevator was awful. Small and only worked sporadically. If we could take the kindness of the workers to a completely different hotel, this would have been a fine stay, but that's not what happened.

Simple and clean in beautiful neighborhood half block from Central Park. Can't believe there's a hotel here. decent breakfast Biggest issue was small slow elevator with long lines of people waiting at checkin time

Property is in a great location near Central Park but really needs some TLC! Upon walking into the lobby, there was a bucket to catch leaks and 20 pieces of luggage which people had stored after checkout. These did not seem secure at all. One elevator shared between guests and staff made for some long waits. While our room was comfortable and quiet, the A/C-heating unit made so much noise that we couldn’t keep it on. We had to open the windows to cool our room down at night. Also, the toilet roll fixture was lose on the wall and coming apart. Tub water was tinted brown but sink water was clear. On the bright side, the staff was exceptional and our bed was really comfortable. Again, this is a great area between Central Park and the Amsterdam/Columbus Avenue areas full of restaurants and shops.

Excellent location in an area with easy access to Central Park and local transportation. Rooms were good for an old hotel but very small as is the custom in NYC. Single elevator access was often tied up by cleaning crews causing up to fifteen minute delays unless walk up 14 floors is in your exercise regimen.

Elevator was broken 2 of the days so I could not access my room!! I asked for a refund but because I booked through hotels.com they couldn’t do it. Literally couldn’t get to my room

Hotel is in a fairly decent area near Central Park and is very close to metro/subway area transportation and multiple selections of restaurants… That said the hotel is also very old with very tiny rooms and limited outlets for recharging. There is one elevator for 14 floors that is shared with guests and with hotel staff… the front desk staff and the housekeepers were very kind and displayed great attitudes. On the negative side there were a couple workers that were obviously frustrated because they had to fight for elevators in order to get their jobs done. The wait for an elevator to go up is not a short wait…This room would probably be doable for one night but we were stuck there for three nights and unfortunately it had rained most of the time.

Great hotel, great room space. I really liked it. What was lacking was the gym. I really needed the gym because I was at the hotel to participate in a jiu jitsu championship. I needed to lose weight and the gym was closed. The ad didn't say anything about it. It said there was a gym. I went expecting everything to be ok! But it wasn't. That was horrible. The app or the hotel needs to say that the gym is not working.

This hotel needs maintenance. The staff did all they could - but the 14 floor single elevator broke down daily. This is not acceptable. We were told room cleaning would be on the 3rd day - and this did not happen. We even had a mouse incident in my aunts room -- so this hotel owner takes advantage of the great location with almost no maintenance and or service at all. They should do better - the NYC visitors deserve more

Room did not seem super clean. I killed a roach on top of the radiator right before bed, which was disturbing.

Room was dirty; covered in hair and feces. Rude staff. I paid and checked in early on their website and included my id and credit card, they had no record of this, even though I had the confirmation email. Staff beat on our door at midnight our first night, until we answered and threw a pillow at us. I told them I didn’t ask for this, but they didn’t speak English and just said “yes” and walked away. Awful hotel/service.

The hotel is in a dreadful state of repair. Door handles falling off, walls dirty and full of dents/cracks. Only supplied one towel for 2 people; blanket was too short for the bed. Rooms are tiny. Sink is so small you can't really wash your face. Elevator was not functioning for part of stay. Do not stay here. The staff however was very polite and doing their best in an awful situation. Plus we are disputing a significant unauthorized charge.

There were full garbage bags on the landings of several floors as late as 6pm. The carpets were filthy, as were the walls. The rooms needed painting and there was no way to get fresh air into the bedroom. The location is great and the front desk staff were sweet, but the hotel needs to be managed differently

“This hotel was absolutely horrible. It smelled bad everywhere, there were even rats in the breakfast area, and they only cleaned the room every three days. Our bedroom was unbearably hot because the air conditioner didn’t work, there weren’t enough power outlets, and the pillows were extremely uncomfortable. When we first entered the room, it hadn’t even been cleaned—there was trash under the bed. The space was small, suffocating, and disgusting. Breakfast was terrible, definitely not worth eating. The elevator was so slow that we had to use the stairs all the way from the 14th floor, which was exhausting. On top of that, the hotel is old, dirty, and ridiculously overpriced for what they offer. Every time we arrived, we found huge rats outside because there was always garbage piled up. I absolutely do not recommend this hotel to anyone—it was a nightmare.”🐀🐀🐀

Although the rooms were clean, the corridors were dirty, and the place looks a lot more run down in real life than in the pictures. Lamination from the furniture is peeling off, fixtures in the bathroom were rusty and the carpets were stained. The bed and bathroom was clean. Breakfast is served on plastic cutlery.

Nice staff and friendly place but has bedbugs. They should shut it and fumigate but ill bet the brass wont do that. You cant hwlp bugs but need to treat.

This place is a dump. Nowhere near the standards of the many La Quinta hotels I've stayed in before. Filthy, stained carpets in rooms and hallways. Chipped paint on the walls. Rattley old a/c window units. Elevator broke down. Stained, worn mattress pad on a dirty mattress covered in hair. Rust and mold in bathroom. Bathtub spout and towel hook hanging off. Stained upholstery. Door lock replaced, old screw holes left open in the door and new lock put on crooked. I couldn't wait to check out. I have photos of it all. The only benefit of this place is it's near the bus and subway in a nice neighborhood.

Staff were lovely. Room was not. We had a RAT in our room. It chewed through a pocket of our suitcase at night to get to a bag of nuts inside.

The condition of the hotel overall is deplorable Hallways dirty, carpet stains throughout and the cleaning supplies are kept in the hallway The place needs an overall makeover and investment in everything Only thing going for this hotel is its location

Great location near Central Park and Columbus Avenue. The hotel itself has clean but otherwise grim rooms with no natural light and the smallest layout I've encountered in my many stays in NYC. The window AC unit blows directly on one of the beds, and the collective drone of all those units facing the light and air shaft is loud. We will not be returning.

I stayed here 3 nights in July 2024. It was hot and the A/C was cold (a plus). I loved the location on the Upper West Side. Hotel is a block from Central Park and all the eateries! Downside is the rooms are so very tiny!! Like super duper tiny but functional. The bed was comfy and the shower pressure was great! Water was hot. I ran into two small problems during my stay that was corrected! One minor issue was my TV stopped working on the evening of day one. Stephanie intervened and the issue was fixed the next day. It took maybe 3 hours and 3 universal remotes later. Second issue was the power outlets in my room quit working. I couldn\'t charge my cell phones. Guillermo did "fix" the plugs by the evening of day 2. I would stay here again because of the location and LaQuinta Staff was nice. Close to subway!!!!!

Best thing about this hotel is the location, fantastic spot. The room we got was actually pretty spacious for a budget friendly NYC room. It was clean but dated. Biggest issue was the AC. Only a small window unit that could not keep up with the room. We had it set as low as it could go and still the room was pretty warm. Also another thing was no exhaust fan in the bathroom so the bathroom window was forced open and unable to shut which likely contributes to the cooling issue. Hotel staff was friendly, the included breakfast was decent. All in all I would stay here again.

Overall great, but I can’t find WiFi signal in my room

Strength: Very comfortable beds, nice shower and nice & quiet area (no noice at all t night). Weakness: Small space around the toilet. Aircondition only with the single bed but not the double beds (should be in the whole room and not only the section with the single bed). With 30 degrees during the day it was a struggle to sleep in the double bed because of the heat. I would not recommend the three bedrooms but the two bedrooms is ok (for sleeping only though)

Extremely cramped room, not suitable for 3 persons. The washroom is really small, and can hardly stand in there. Clasutrophobic overall, and wifi and A/C did not work adequately to add on to the troubles.

Great location and basic room which is all I needed my only issue was in my room 502 I couldn't get internet at all so I had to depend on my own hotspots from my cell phones and next time I will check the room internet before I take the room.

This was officially the tiniest hotel room I have ever staid at. As you walk into the room, the single bed that my daughter used was right at the door. And the door opened not as to cover that bed for at least the minimal privacy, no, it opened right to "expose it". There was the smallest 'walkway' between the bed and the wall, leading to the area for the "main" bed, which in-turn had barely enough space for my wife and I to get by and get on/into the bed. As family of three, we would usually use the bathroom to change - my daughter is almost 14 and it is a requirement... well, when I walked into the bathroom and the front of my body touched the sink, which was strait in front of the door, the closing door touched the back of my body. I had to step to the only "half-step" available between the sink and the toilet to even close the door. There was NO room whatsoever between the sink and the shower, which was wet, so there was no room of any kind at all. I had to ask my daughter to step outside of our room into the hallway for me to change my cloths before our "main event" for which we've come to the city. The furniture in the room, the beds and the bedding were... 'OK' at best, there was no mini-fridge at all, or any other amenities, and the elevator took at least 4-to-5 attempts to start on the way up.... but it had at least 3 things going for it! LOCATION IS amazing! breakfast was very acceptable (not the best, far from worst) and water pressure in the shower was great.

The staff were extremely friendly and helpful in suggesting places to eat. Check in and check out was a breeze. The room was clean and bed comfy. My only negative comment is how tiny the rooms are. It was hard to move around in such small rooms and bathroom. The larger room we upgraded to for our second night was also small and nothing like we have experienced at other La Quinta locations.

Arrived early after requesting early check in, was told by a fairly rude person we weren’t approved after we thought we paid. The room was ridiculously small, you couldn’t get into the bathroom without touching the television set. The light on the night table kept blinking on and off, seemingly a loose connection. The faucet in the bathroom sink was so loose we were afraid to use it. This is not to say the room wasn’t clean, because it was, and the location was excellent.

This will be my last time staying at a La Quinta…awful I requested room service and towels and when I came back from a long day being in the city I found the card key on the door and a not disturb sign that we didn’t leave good thing nothing was missing from my room. Then sine day one I was asking for a coffee pot that should been already in the rm never got it . Then break was only toast and oatmeal the second day the first day they also had yogurt and muffins and we couldn’t sit in dining area because the kitchen was close but the food service workers were there sitting playing with their phones. The only person trying to help were the front desk receptionist. Never again!!!

The customer service was terrible and the staff very unprofessional.

The staff were very friendly and helpful.

Room keys don’t work. Should have been notified prior to arrival. Had to wait for someone to let us in room every time. Didn’t even check or confirm it was our room. Very unsafe. At checkout no accommodation for issues.

The most unprofessional, rude, incompetent staff I've encountered anywhere. I alerted the staff, and got confirmation, that my room would be ready even though I would arrive late at night. When my flight was delayed 12 hours, it took 6-7 calls before hotel answered. When staff answered, I again received confirmation my room would be ready. When I arrived at hotel I was advised my room wasn't ready. I promptly asked for manager, and woman at front desk began her belligerence stance. Told me I couldn't talk to her manager, made poor excuses for room not being ready, couldn't tell me when it would be ready. She offered I could leave my luggage at unattended front desk while I waited for the room to be ready. After more than an hour of waiting I inquired again about the room, and again no response. I then demanded to speak to manager, and she then revealed she had manager contact info. I asked numerous times why the room wasn't ready but didn't get response. More than an hour after being told that my room was being cleaned, I asked exactly when it would be ready. Woman at front desk didn't know, wouldn't ask cleaning person. She made NO ATTEMPT to resolve situation. Then after the room was FINALLY ready, I thanked her (what for I don't know.). And 2 minutes after being given keys to the room, I got call from woman at front desk saying she cancelled my reservation, would issue refund, and I would be escorted out of hotel by police! That is NOT Customer service. AVOID this hotel!

Staff from the front desk, rooms and the breakfast area all helpful and friendly. They helped make the hotel and neighborhood feel comfortable. Can't say enough nice things about them. Location is really convenient with Central Park and subway within a block. Easy to get to most lines on the westside. The elevator is a little slow but they seem to know how to get it to work. Hot breakfast from 7-10 has potatoes, some type of egg and pork sausages or bacon. The wafflemaker is a nice touch. Cereal, toast etc. Coffee and Tea available all day which is nice. Breakfast area has a microwave.

We didn't get house keeping for the first 2 days. They didn't come until we went to check at the front desk. It happens even though we said we want house keeping everyday at the check-in.

Every single employee were more than friendly. I could'nt believe how amazing everyone was. It was much appreciated 🥰 Natasha and Pamela were next level. Thank you so much for making us comfortable and being so nice. It meant a lot! Customer service has gone out the window but not here❤️

Door keys not working, you have to reach the desk all times. not very nice ppl at the desk. but the ladies at afternoon are great! good breakfast

There are 2 kinds of trips to NYC. You are coming for a deluxe vacay with spa treatments, shopping, musicals, etc. Then there are the stays where you just need a clean/safe place to sleep while you go explore the city. This La Quinta is perfect for the latter. I had one of the smallest rooms, but who cares? I literally used it for sleeping and bathing. The bathroom was spotless, great water pressure in the shower, comfortable bed and pillows, and it was 3 minutes from the main attraction for me, Central Park. The staff was very nice. I saw them yelled at by a number of people who apparently thought this was a more deluxe hotel. At $200 a night in this neighborhood, manage your expectations. The elevator is slow, the rooms aren't big, there isn't room service, but they have a friendly and helpful staff, the location is primo, and I felt safe as a solo female traveler. My only complaint was that the walls of the room and the doors looked like they needed a good scrubbing, but I would absolutely stay here again. Great location, great value.

Great location to Central Park

Location was fantastic if you want to be out of the business. Conveniently located right off of Central Park as well. The room is small, and 2 people feels like a squeeze. Luckily it is a full bathroom. I wish there was some sort of mini fridge for beverages or leftovers. The room itself is really warm in the summer unless you have the AC running constantly.

Location was excellent, right next to Central Park, west side. Easy from La Guardia…M60 bus from airport to -125th street/Lenox in Harlem. About 10 stops…40 minutes. Then subway lines 1,2,3 to 72nd street west. You are off At Amsterdam. Not far to hotel. Very cheap with metro card which covers subway and bus

We were on the 10th floor the elevator was out of order for the entire stay. There were no hot water in the morning to shower. Overall the facility was not clean. This was a terrible hotel

This was an amazing Upper West Side location. Just around corner from the B and C trains. Easy to get everywhere by foot or by train.Safe neighborhood. Right off Columbus Ave and great restaurants just on the corner. The hotel itself is classic older bldg. We had a queen size room on 1201 and this gave us great windows to central park and even the sunset skyline. One small size elevator and sometimes it takes longer time to get up/down at checkout times and breakfast times. But, we took steps to avoid this. The room is small but has all you need (a queen size bed, deep reach-in closet, a dresser, and two nightstands-- that's alot of storage for a small hotel). Breakfast was just OK. but you're in NY so go out and get bagels and smear instead! The price was great for the value of the location, ability to store luggage before/after, great front desk staff (all of the people were so lovely and helpful), and comfortable bed made this a great stay.

Love the location!

Staff from the front desk, rooms and the breakfast area all helpful and friendly. They helped make the hotel and neighborhood feel comfortable. Can't say enough nice things about them. Location is really convenient with Central Park and subway within a block. Easy to get to most lines on the westside. The elevator is a little slow but they seem to know how to get it to work. Hot breakfast from 7-10 has potatoes, some type of egg and pork sausages or bacon. The wafflemaker is a nice touch. Cereal, toast etc. Coffee and Tea available all day which is nice. Breakfast area has a microwave.

Great location- steps from subway. Good price with a good breakfast. The room was small but well appointed and comfortable. I’ve stayed here before and will again. 1/2 block from Central Park and around the block from great dining & shopping in upper west side

The hotel was conveniently located adjacent to Central Park. Got lucky and found free all day/overnight on street parking next to hotel. Standard breakfast though the rosemary potatoes were definitely outstanding! Only complaint was the size of the room though we were aware going in to it. Bathroom is tiny. This is a good option if looking for a place to sleep and don't care about amenities. Room was clean, staff were friendly and helpful, neighborhood was quiet and felt safe.

Good location

the elevator is problematic. the hotel is nice and staff very good. very nice breakfast

We checked in on a Sunday and the nightmare began. I informed them our tv was not working. By Tuesday they finally came to take care of it. Not once when I asked if they would come and change the bed sheet I was told they would do it every other day. I replied well we been here for 3 days and no one has come. Breakfast was a horrible experience. The food selection was poor. There is no a commanding for people with Diabetes. No sugar free anything . There was only whole milk or low fat milk . Not everyone uses that.

Simple and clean in beautiful neighborhood half block from Central Park. Can't believe there's a hotel here. decent breakfast Biggest issue was small slow elevator with long lines of people waiting at checkin time

Staff from the front desk, rooms and the breakfast area all helpful and friendly. They helped make the hotel and neighborhood feel comfortable. Can't say enough nice things about them. Location is really convenient with Central Park and subway within a block. Easy to get to most lines on the westside. The elevator is a little slow but they seem to know how to get it to work. Hot breakfast from 7-10 has potatoes, some type of egg and pork sausages or bacon. The wafflemaker is a nice touch. Cereal, toast etc. Coffee and Tea available all day which is nice. Breakfast area has a microwave.

The room was small but not the smallest in NYC. The hallways were dirty and in desperate need of new carpet. The foyer, elevator and breakfast room were not air conditioned and felt like a sauna.

It was a pleasant experience to stay at this hotel. It is well located next to Central Park, the train station is quite close and the area is quite safe. Comfortable and clean room. The breakfast is quite varied, and the staff that serves is very friendly and cordial, I would only recommend that you come down to eat early because an hour before the end the place is congested and the options run out

Limited breakfast choices.

I was very surprised to find La Quinta Inn right there next to Central Park in New York City. It’s a quick walk across the park to the Manhattan Metropolitan Museum of Art. And we did that two days in a row. It was just completely enjoyable to feel so secure to know you were close to where you wanted to be and have a nice comfy bed to sleep in. The free breakfast was good enough too. Not great but good enough.

The hotel was conveniently located adjacent to Central Park. Got lucky and found free all day/overnight on street parking next to hotel. Standard breakfast though the rosemary potatoes were definitely outstanding! Only complaint was the size of the room though we were aware going in to it. Bathroom is tiny. This is a good option if looking for a place to sleep and don't care about amenities. Room was clean, staff were friendly and helpful, neighborhood was quiet and felt safe.

Very friendly staff. But room is too small. Great breakfast