Hilton Grand Vacations Club Tuscany Village Orlando

This is a beautiful property. Staff was very friendly and welcoming. They have 2 pools and the main pool is large with a nearby bar. The rooms are very spacious and include a balcony, shower, and large jacuzzi tubs. They have staff that drives go carts to transport you to and from your room. Rooms were very clean with a full size kitchen. The outlet shopping is within walking distance. I would definitely recommend.

A lot of positives, we stayed in a 2 br suite, space was adequate, beds comfortable. The property has a nice pool, activities center, I loved the long walkway over the lake. The main reason I choose this property is for the suite style. I also appreciate they didn't charge extra for parking like many other resorts and hotels do. Would definitely recommend and stay again if I need a suite. I guess what stops me from 5 stars is our room wasn't tidied up everyday. The first 2 days after coming from the parks it felt nice to walk into a freshly tidied room and re made beds. If that was done every easily a 5 stars

Nothing grand about this Hilton. This is lipstick on a pig, and a glorified motel. Check in was horribly managed and predatory. Held hostage to get our parking pass from a separate desk (completely unnecessary, but completely obvious it’s done so others waiting to check in don’t hear) being forced to hear a spill about a time share scam, not taking no for an answer, and being pushy about it until the 4th time saying NO. Was told we would be texted when our room was ready, never got a text, and it was now after check in time. Then when back at the desk to get our room keys only to be met with “have you been texted that your room was ready?” I shouldn’t have to be at this point as it’s now after check in time. Resort fee is such a scam, oh two sour cups of “Starbucks coffee” or “bottled water” WOW how gracious of you! Only given two tickets even tho we were there Thursday through Sunday. The pool was no where near as big as in images, wasn’t actually heated like it stated. Very shallow so you can’t even actually swim. Hot tub was gross and not warm. Had a weird bubble grime layer on top of the water. Denied late check out because there’s “none available” but looks like there was no one time check in available too. Horrible stay, Hilton should be embarrassed. But Hey they’ll let you know you have access through the gate to the “premium outlets next door”. So cool to view their parking and brown buildings from the balcony.

The resort was clean and beautiful. the suite was very spacious. They sent balloons and a card or our anniversary to our room which was a huge surprise. The staff are very friendly and respectful. Love the security where not just anyone can come in without a key card. The pools were clean. We had a beautiful relaxing time thank you Hilton.

Overall the property was excellent at a great price. Very clean and well maintained inside and out. The two pools are great - a small one out of the way and quiet and a larger one that is the main attraction. Only downside was parking. When at full capacity getting a parking spot near your building late at night is near impossible. There is, however, plenty of parking near the main entrance and if asked someone will drive you in a golf cart to your building. Walking isn’t that far either.

Used this hotel many years ago was always our preferred accommodation , was unsure after all this time if it would be still as nice and it was excellent was not disappointed The staff on front deck people on the property always acknowledged you and checked that everything was ok . The cleanliness of the accommodation and the entire property is fantastic . The gardens and lake area are all well maintained and beautiful , and peaceful. The pool activities at main pool are superb for families . Food is reasonably priced and excellent .

This was not our first stay at the Hilton Grand Tuscany. It is a beautiful property with a friendly staff. We were traveling with my aging parents so comfort and convenience were paramount. We wanted a full kitchen and a place where we would not need to leave the property if we didn't want to. Directly across the street is a supermarket, and once we stocked up we hardly left enjoying our days by the pool. The resort has daily activities, ice cream, bingo, karaoke. We even tie-dyed t-shirts. It was simple, relaxing and fun. The property is starting to show its age, but Hilton seems to be keeping ahead of it (mostly). I was disappointed to see the waterfall is gone and the pool fountains (in the smaller pool) are no longer functioning. Still, these are minor issues that did not inhibit our enjoyment. The location is great for all the Orlando attractions, not far from restaurants, and right next to an outlet mall. Would I stay here again? Absolutely!

This property was fantastic! The location was great very close to Disney, Sea world and many amenities. Travelling with a 5 year old first time to Florida the pool was fantastic she loved it so much! They have food on site, convenience and Starbucks coffee! They also have a covered playground for children and they have floaters, beach balls etc. available for purchase at the pool. I really can’t say enough great things about this property and definitely will return next stay in Florida!

Cleanliness and security. Pool and hot tub were fantastic.

Beautiful property! For us, I think it was almost a little toooo big. We were in building 7 and from there you have quite a travel from the room to any pool or hot tub. However, the landscaping and entire property is beautiful. The ONLY thing that bothered us was the parking situation. If you come back late from a park, you barely find any parking. The 2 nights we stayed, we had to park at building 5 and walk over to building 7. Otherwise, everything was on point. The room was spacious, clean, and offered a nice screened-in balcony.

very disappointed, it used to be my favorite hotel but this one I had a very bad experience, we waited an extra hour for the room to be ready when we arrived to the dirty room with dangerously insoluble and disgusting towels, the room smelled like mold, the bathroom was clogged, the trash from the people who were before me was still there, a complete mess, it is not fair to pay $400 a check for such low treatment as mine was, Tuscany never again.

Room was not very clean. A/C in our room was not working well. Very limited food options and the food was below average

Every mechanical thing was in good working order, and the property was well maintained.

Terrible housekeepers. When we got to the room, there was pubic hair on the jet tub and also on the bottom of the toilet seat. We stayed five nights and none of the housekeepers cleaned the bottom toilet seat with a pubic hair. Housekeepers didn’t clean the kitchen with the dirty dishes for five days. Also, upon checking in , if you brought a car you have to get your parking pass with the concierge. Concierge will hold you up to try to get a Hilton credit card and time share . After a long flight, you just want to go to your room, but instead they’re trying to do business with you.

The location and property was well taking care of and laid our perfectly but the room we stayed in had issues like the garment holder on back of bathroom door had been put back on door so many times that you could not use it without it falling off , The tub with the jets was so filthy it turned the water black when we turned it on it was really gross. The kitchen refrigerator had dents in it . We some times had to park a long way from where we were staying and get a ride with staff to our room which took time which we was not the only people. There were trouble with some of the appliances. It became very stressful at one time and the deposit we put on the room we still haven't received back .

Had another enjoyable stay . Staff at reception always welcoming and courteous .The room clean and stocked with toiletries , clean towels , tissues . Kitchen area clean and stocked with kitchen paper wash up liquid etc . and coffee and tea bags .

Very clean room and lovely amenities Free parking which is a benefit All areas kept to a high standard in and outside property Staff are welcoming Bar food excellent and coffee shop too Staff in both areas are attentive

We love this place, this is where we went on our honeymoon and now 4 years later we went again, the property is amazing and very clean!

First, know that this is a time share property and they will try to sell you. But no one was pushy when we declined the tour. The property was beautiful, albeit a little dated. The couple of problems that we did have, such as we had to ask for more towels since no housekeeping came to our room after day 1, and we couldn't figure out how to cast to the TV, were addressed very promptly. They have a lovely pool area and even had live music poolside. There's children's playground, basketball courts, outdoor grill areas. The only issue we had was that it seems that they cleaned the carpet before we checked in and it remained damp our entire 3 day stay. We also requested a bedding change and it seemed like the bedding was was still damp as well. Otherwise, an enjoyable stay and I would go back again.

Clean well-equipped condo. Nice screened in balcony with seating for 4 to enjoy breakfast or drinks. Freshly painted, newer furniture. Nicely landscaped property with lots of cute wildlife (Ducks, turtles, Egrets). Housekeepers were all very pleasant and helpful. The only negative was parking. In the evening, parking spaces were limited. One had to park halfway around the resort. Not a major problem unless you had a lot to carry back to the condo.

There’s only one complaint and this complaint is a serious aggravation to me. We had a king suite which is a separate bedroom and living room. The thermostat is located in the living room. At night while we slept, the AC would stop running because it senses no one is there being no movement in the living area. This is one thing with rentals that really drives me nuts because it gets so hot in the room since it thinks no one is there!! I would get up at night and go into the living room to get the AC to kick on. But it stops when you go back to bed! Drives me nuts!! One night my husband even slept in the living room so it would sense his movement and kick on. That night I slept great. All the others were poor sleep nights and I was not happy! For that alone, I’ll never stay here again!!!

The hotel is fine and has comfort and useful features. It is very well located, just behind the Orlando Outlet Premium mall, what can be very convenient, cause there is a passage from the hotel to the mall. The problem is the internet. They do not charge for it, but they offer a terrible service. It looks like that the bought a cheap line and could not handle as much people and devices as they need. So when it is overloaded(outside Park hours), it keeps pushing devices out randomly every 10 minutes or so. Why they do n ot offer a paying option that fits who need to use it in a professional way ?

Property was great. Staff was friendly and attended to our needs swiftly. Parking could get full but we didn’t have any problems and we were there during Spring Break. Housekeeping was great and tidied daily and did a full clean mid-week which was perfect for us. The only complaint we had was the state of the sofa bed. It was terrible. Even just sitting on it would cause it to dip. Luckily our young child was the only one who had to sleep on it so it wasn’t too bad but it’s definitely not suitable for anyone over 8 years of age. If you don’t need the sofa bed I would say this property is excellent. The complimentary coffee vouchers were also very much appreciated!

The grounds were very pretty. The space of the unit was very nice. It was very clean. We felt it was a little dated especially the bathroom. The bed and couch were not very comfortable and the pillows were feather which we are allergic to and uncomfortable.

Excellent bedding quality and very huge room size

The staff and facilities were pleasant. Staff was friendly, pool area and hotel grounds clean and tidy. The rooms, however, were all connecting rooms and the doors paper thin. Our room was next to a family- they were not doing anything wild or crazy but we could hear their conversations- it was uncomfortable. Felt like we were sharing a room with strangers.... i didn't want to hear them and certainly did not want them to listen to me and my husband on our 3-day getaway.

One bedroom suite was spacious and well equipped, some signs of age were visible but overall in good condition. WiFi was quite weak but ok for email.

Cant rest with such thin walls. Every day was a different neighbor with different drama going on, one was even wrestling! For such a nice property, its a shame rooms don’t have noice control rated walls. I wont come back, wont recommend.

Booked a last minute 3 day get away. Property was pretty. Our room on ground floor was a bit dated. Carpet worn out. Room was near elevator.

Great room with a kitchen, washer/dryer, and proximity to all the attractions. I would stay there again!

We were more than happy with the stay. We just had an issue with the vacations club that we were pressured into saying we would have the meeting and then being charged if we cancelled it we had to leave early because a family member was ill and found the whole cancellation of the appointment very difficult.

We had an excellent stay! Convenient location close to all the parks and the airport. Great service from all - from front desk to housekeeping to the deli and bar. Would definitely stay again!

The staff are friendly and amazing

Nothing grand about this Hilton. This is lipstick on a pig, and a glorified motel. Check in was horribly managed and predatory. Held hostage to get our parking pass from a separate desk (completely unnecessary, but completely obvious it’s done so others waiting to check in don’t hear) being forced to hear a spill about a time share scam, not taking no for an answer, and being pushy about it until the 4th time saying NO. Was told we would be texted when our room was ready, never got a text, and it was now after check in time. Then when back at the desk to get our room keys only to be met with “have you been texted that your room was ready?” I shouldn’t have to be at this point as it’s now after check in time. Resort fee is such a scam, oh two sour cups of “Starbucks coffee” or “bottled water” WOW how gracious of you! Only given two tickets even tho we were there Thursday through Sunday. The pool was no where near as big as in images, wasn’t actually heated like it stated. Very shallow so you can’t even actually swim. Hot tub was gross and not warm. Had a weird bubble grime layer on top of the water. Denied late check out because there’s “none available” but looks like there was no one time check in available too. Horrible stay, Hilton should be embarrassed. But Hey they’ll let you know you have access through the gate to the “premium outlets next door”. So cool to view their parking and brown buildings from the balcony.

Very clean room and lovely amenities Free parking which is a benefit All areas kept to a high standard in and outside property Staff are welcoming Bar food excellent and coffee shop too Staff in both areas are attentive

Ann at the front desk very welcoming us for my husband bday I love everything about this resort amazing we definitely go back

They were great and brought a hair dryer to our room when I couldn’t find one. However, we were told we could request a late checkout and stay until 11:30 being our flight was later in the day. When I requested the late checkout they told me we could stay until 10:30- only a 1/2 hr after regular check out. Disappointed! We are there 5 nights and they couldn’t let us stay another hour- check isn’t until 4pm for incoming guests.

Very easy, fast, check in, friendly staff, no parking fee, great pool!

The property was clean and very nice. I would stay at the hotel again. I’d just NEVER agree to ANYTHING to do with participating in the timeshare pitch. The check in and timeshare pitch and process was completely nauseating. I was flat out lied to get me to go to the timeshare. I was promised a $175 GC, plus a free week’s future vacation at another Orlando Grand Hilton. The future “free” vacation was not free at all. I found out there are hidden fees and obscure times and limited hotels (not in Florida) to choose from. Not cool at all about the lying. The timeshare pitch went well over 90 minutes and it was a hard sell con job.

We really enjoyed our stay - the grounds were beautiful and the water in the pool was the perfect temperature. Big thanks to Aly and her manager Amaya at the front desk who made our stay extra special. The Hilton is lucky to have staff like them who go above and beyond to make their guests feel special!

I have stayed at this hotel several times, and it was great every time! Perfect location, good facilities 👌 100% recommended

The hotel is fine and has comfort and useful features. It is very well located, just behind the Orlando Outlet Premium mall, what can be very convenient, cause there is a passage from the hotel to the mall. The problem is the internet. They do not charge for it, but they offer a terrible service. It looks like that the bought a cheap line and could not handle as much people and devices as they need. So when it is overloaded(outside Park hours), it keeps pushing devices out randomly every 10 minutes or so. Why they do n ot offer a paying option that fits who need to use it in a professional way ?

Convenient location and a beautiful property

The location was great since I love to shop. Having at least 2 different gates with walking access to the outlet mall was great! In addition, the washer dryer in the room made life and our stay so much better. This was the first stop on our trip and I washed all of the clothes before we left. The room was spacious and felt like home.

Walking distance from shopping and grocery stores

We have been coming to this location for 10 years. We absolutely love the location...the closeness to the parks...having a grocery store across the street. Everyone is always nice and friendly. This is always our number 1 place to stay

This was not our first stay at the Hilton Grand Tuscany. It is a beautiful property with a friendly staff. We were traveling with my aging parents so comfort and convenience were paramount. We wanted a full kitchen and a place where we would not need to leave the property if we didn't want to. Directly across the street is a supermarket, and once we stocked up we hardly left enjoying our days by the pool. The resort has daily activities, ice cream, bingo, karaoke. We even tie-dyed t-shirts. It was simple, relaxing and fun. The property is starting to show its age, but Hilton seems to be keeping ahead of it (mostly). I was disappointed to see the waterfall is gone and the pool fountains (in the smaller pool) are no longer functioning. Still, these are minor issues that did not inhibit our enjoyment. The location is great for all the Orlando attractions, not far from restaurants, and right next to an outlet mall. Would I stay here again? Absolutely!

Great hotel near all the parks, beautiful view and spacious suites will be back again. Loved it.

Property was clean, quiet and a walkable distance from an outlet mall! Would definitely book again!

This property was fantastic! The location was great very close to Disney, Sea world and many amenities. Travelling with a 5 year old first time to Florida the pool was fantastic she loved it so much! They have food on site, convenience and Starbucks coffee! They also have a covered playground for children and they have floaters, beach balls etc. available for purchase at the pool. I really can’t say enough great things about this property and definitely will return next stay in Florida!

Wish the pool bar was open later

Absolutely Beautiful!! The staff are all very welcoming, helpful , professional and go above and beyond to make sure everyone is happy. This resort is safe, it’s very clean and well maintained. The food is great tasting also. Had a great time! You will not be disappointed. This willl always be my first choice! Thank you to Arshad, who gave us a tour of the property.

Property was great. Staff was friendly and attended to our needs swiftly. Parking could get full but we didn’t have any problems and we were there during Spring Break. Housekeeping was great and tidied daily and did a full clean mid-week which was perfect for us. The only complaint we had was the state of the sofa bed. It was terrible. Even just sitting on it would cause it to dip. Luckily our young child was the only one who had to sleep on it so it wasn’t too bad but it’s definitely not suitable for anyone over 8 years of age. If you don’t need the sofa bed I would say this property is excellent. The complimentary coffee vouchers were also very much appreciated!

The resort was clean and beautiful. the suite was very spacious. They sent balloons and a card or our anniversary to our room which was a huge surprise. The staff are very friendly and respectful. Love the security where not just anyone can come in without a key card. The pools were clean. We had a beautiful relaxing time thank you Hilton.

Very nice resort. The cafe food was a bit over priced and underwhelming on quality.

Very clean room and lovely amenities Free parking which is a benefit All areas kept to a high standard in and outside property Staff are welcoming Bar food excellent and coffee shop too Staff in both areas are attentive

Used this hotel many years ago was always our preferred accommodation , was unsure after all this time if it would be still as nice and it was excellent was not disappointed The staff on front deck people on the property always acknowledged you and checked that everything was ok . The cleanliness of the accommodation and the entire property is fantastic . The gardens and lake area are all well maintained and beautiful , and peaceful. The pool activities at main pool are superb for families . Food is reasonably priced and excellent .

This hotel is beautiful, the staff are welcoming and friendly, the surroundings are immaculate with beautiful views. The parking is a bit of a pain if you are back late from the parks you have to park a fair bit away from your room there is a shuttle you can call but be better to park near your room. The pools are fab, open late but bar shuts at 9. No restaurant at the hotel but outlets, supermarkets and plenty of places to eat within walking distance

This property was fantastic! The location was great very close to Disney, Sea world and many amenities. Travelling with a 5 year old first time to Florida the pool was fantastic she loved it so much! They have food on site, convenience and Starbucks coffee! They also have a covered playground for children and they have floaters, beach balls etc. available for purchase at the pool. I really can’t say enough great things about this property and definitely will return next stay in Florida!

Good food options