Is parking available at the property?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekends from 8 AM to noon for a fee, approximately MXN 200.00 to 350.00 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located steps from the World Trade Center Mexico City and Pepsi Center, approximately 0.1 km from both. Other nearby attractions include Poliforum Siqueiros (0.3 km) and Parque Zoologico de Chapultepec (2.7 km).

What are the policies for guests staying with children?

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Isaaya Hotel Boutique Mexico City

Average nightly price at Isaaya Hotel Boutique by WTC by month, last 12 months (USD)
Month	Average price
January	$105
February	$118
March	$113
April	$114
May	$114
June	$186
July	$134
August	$109
September	$113
October	$104
November	$96
December	$99

What guests think

Across many reviews, guests describe Isaaya Hotel Boutique by WTC as convenient, with spacious modern rooms and friendly service, while recurring drawbacks include unreliable or absent A/C, limited parking, a small elevator, mixed dining, and occasional noise.

Rooms are widely praised for cleanliness and comfort, though several reviews cite worn towels and a few report pests or odors. Location is highlighted as safe and walkable with restaurants nearby and easy access to events at the WTC and Pepsi Center. Expect a comfortable base near the WTC with some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: parking is limited or valet only and sometimes unavailable, the gym is tiny with minimal equipment, and the elevator is small and needs maintenance.

Related guest reviews

8

Rosa Elena

Aug 2, 2025

·

Stayed 1 night

No servían las tarjetas y no hay estacionamiento

10

Meeli

Mar 29, 2024

·

Stayed 1 night

Me encanto la estancia, duermes súper bien y es muy cómoda la cama, se siente la calidad pero no me encanto que no tuviera estacionamiento para el vehículo y se quedara en la calle

8

oscar

Nov 27, 2023

·

Stayed 3 nights

el "gimnasio" es solamente una caminador y un multifuncional que no da para mucho. No es un gym de verdad

8

ANNA GEORGINA

Aug 13, 2025

·

Stayed 2 nights

El lugar es bueno, le falta algo de mantenimiento al elevador.

10

Gohan Almonte

Mar 5, 2025

·

Stayed 5 nights

Went to Mexico City for my girlfriend’s birthday and booked this hotel. The hotel itself was good and the room was really big. The only negative thing was the AC broke down and it was a little warm in the room. They provided us with a fan which helped quite a bit. I also wish that the gym was a little bit bigger. It only had one elliptical and one treadmill.

10

Felipe

Jun 28, 2024

·

Stayed 4 nights

Loved the hotel, good location, is a small hotel but you have everything you need. Only thing I would say, the little gym needs a treadmill. Overall I will stay there again.

4

rene

Mar 31, 2023

·

Stayed 1 night

La descripción del hoyel indica estacionamiento sin valet, sin embargo solo hay opción de vales y el estacionamiento es demasiado incómodo y nadie se ofrece a bajar tu equipaje del auto ni subirlo a la habitación.

10

Fabian

Oct 25, 2025

·

Stayed 1 night

El elevador no funciona

10

Oscar D

Apr 11, 2025

·

Stayed 1 night

La ubicacion es excelente, el estacionamiento es insuficiente aunque tiene valet

10

Raymond

Jan 3, 2025

·

Stayed 8 nights

The rooms are spacious with a lot of natural light. The bathroom has a separate sink and large toilet/shower area. The staff is friendly with reception and card access 24 hours. The hotel is close to the Mexican World Trade Center with many options to eat, including the in house restaurant open from 7 am to 7 pm. Only notes I recommend would be to fix the broken button on the elevator and might need newer TVs since the smarthub was really slow. Internet was also fair to good. Otherwise, a beautiful and modern property with a classic looking facade on the outside.

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Cleanliness

Most guests find rooms very clean, but several reviews mention worn or stained towels and occasional issues such as pests, odors, or dirty rugs.

Related guest reviews

10

Juan

Nov 23, 2025

·

Stayed 3 nights

Se tira mucha agua de la regadera y es molesto que afuera esté lleno de agua y toallas muy rotas

2

Blanca n

Oct 21, 2025

·

Stayed 5 nights

Me picaron chinches en la habitación , me cambiaron de habitación 2 veces y me enseñaron 4 más, en todas había insectos. El servicio del personal realmente bueno , tanto recepción , como gerencia y en comedor, pero el reembolso de las noches no usadas , terriblemente burocrático, tuve que pagar otro hotel a media noche e ir con el médico para que me atendiera. No era la primera vez que llegaba a este hotel, pero nunca volveré

8

alejandra

Dec 31, 2024

·

Stayed 4 nights

La habitación tenía un tapete decorativo abajo de la cama que estaba más que sucio , olía horrible , pedimos que lo quitaran y si lo hicieron.

6

Luis Rashid

Jan 1, 2025

·

Stayed 1 night

Muy bien ubicado amplio cómoda la habitación pero las toallas parecían jergas un ojo en esos detalles por lo demás excelente

10

Priscila

Nov 6, 2025

·

Stayed 2 nights

La habitación muy limpia, cómoda y amplia. El personal del hotel muy amable en todo momento. La ubicación excelente, en una zona tranquila, con muchos restaurantes y cafés. Definitivamente volveré.

10

Mark

Nov 17, 2025

·

Stayed 4 nights

the room was large and clean.

2

Rebeca

Oct 25, 2023

·

Stayed 3 nights

Place was new and nice. But the elevator didn’t work for 3 days I stayed. Found hairs all over the bed at arrival. Had an ant invasion that bit me all over, they couldn’t take care of it, couldn’t change room. They didn’t want to talk about it with expedia. Nice facilities, really bad service.

10

Rosa G

Nov 18, 2025

·

Stayed 2 nights

Limpieza, amabilidad del personal

2

Simon

Oct 19, 2025

·

Stayed 3 nights

Serviettes et draps troués, tachés....

6

Dulce

Oct 6, 2024

·

Stayed 1 night

Toallas viejas y una estaba sucia

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AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently spacious, modern, and comfortable, but many reviews note weak or nonfunctioning A/C and some noise from the street or corridors.

Related guest reviews

10

GABRIELA

Mar 11, 2025

·

Stayed 2 nights

Solo les falta tener Aire Acondicionado en las habitaciones, de ahí en más está perfecto

10

Luis Miguel

Jan 23, 2024

·

Stayed 4 nights

Super ubicado, muy limpio, las habitaciones espaciosas, personal amable, restaurante buen desayuno, solo el elevador es pequeño y le falta reparar botones de control Muy recomendable

10

Florent

Oct 28, 2025

·

Stayed 5 nights

Very nice personnel, kind and helpful. Clean and big room. Only problem is the soundproofing of the door (you hear everything of the other doors and the corridor).

10

Daniel

Mar 18, 2025

·

Stayed 3 nights

Buen lugar, habitaciones amplias y espaciosas, muy tranquilos los alrededores y hay un centro comercial cercano.

10

ANDRES

Jan 5, 2025

·

Stayed 2 nights

Good hotel, very well located. The room was big with nice perks such as automatic blackout blinds. The main issue was that the A/C was very old (noisy) and it did not had heat option, however I still recommend the hotel.

6

Daniel

Mar 6, 2025

·

Stayed 3 nights

The room was clean, the staff and service great, but the AC didn't work and it was hot. Also some weird noises, I'm guessing from the old plumbing, made it difficult to sleep. No complimentary water and the conditioner from the shower was empty. No dinner nor room service. Solid 3 star stay but not higher.

8

Liz y

Nov 2, 2025

·

Stayed 1 night

La habitación es cómoda, el hotel es cómodo. Hay algunas cosas que se ven viejitas… el elevador por ejemplo, pero es aún funcional. Lo único que creo que urge mejorar son habitaciones insonorizadas, porque el ruido de la calle, se oye en la habitación como si uno estuviera afuera en la calle. De ahí en fuera, es cómodo y el personal muy amable.

10

Savanah

Dec 6, 2024

·

Stayed 2 nights

The room was nice and big and clean and modern. The location was also good too and cheap uber or didi ride to other places. I loved it and would def go back.

10

Gohan Almonte

Mar 5, 2025

·

Stayed 5 nights

Went to Mexico City for my girlfriend’s birthday and booked this hotel. The hotel itself was good and the room was really big. The only negative thing was the AC broke down and it was a little warm in the room. They provided us with a fan which helped quite a bit. I also wish that the gym was a little bit bigger. It only had one elliptical and one treadmill.

8

Giovanna

Oct 28, 2024

·

Stayed 1 night

The hotel is clean, safe and well located. However it was noisy at night.

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Service

Service is widely praised as friendly and helpful, with some early check-ins granted, though a few guests report inconsistent front-desk handling and missed amenity replenishment or communication.

Related guest reviews

6

JOSÉ GUILLERMO

Sep 13, 2025

·

Stayed 4 nights

El personal no te acompaña a la habitación, no te recargan shampo, café, enjuague bucal etc si se acaba en tu estadía de varios días, tendrás que comprar, el frigo bar vacío, es buen hotel pero hay cosas que mejorar para el costo

6

GUSTAVO

May 24, 2025

·

Stayed 1 night

Llegué 15 minutos antes de las 3;00 pm y la persona que estaba ahí me comenzó a reclamar que aún no eral la hora del check in y yo le comenté que si no tenía la habitación disponible no había problema y que regresaba a las 3:00 pm para evitar el problema, sin embargo me dijo que sí tenía la habitación disponible pero que yo no debía apersonarme antes de las 3:00 pm, le dije q había estado hospedado el domingo anterior y que me había ido apenas 3 días antes del hotel, pero ella siguió reclamándome lo mismo, lo cuál me molestó y le dije que me esperaría a que diera la hora correcta, sin embargo finalmente me entregó la llave de la habitación, ya que mi habitación había sido pagada desde la reservación

10

CRISTINA

Aug 30, 2025

·

Stayed 1 night

Excelente servicio! Me dejaron hacer el check in anticipado sin costo extra.

10

Irazú

Dec 30, 2025

·

Stayed 1 night

Sin duda, la excelente atención del personal

10

Antonio

Dec 4, 2022

·

Stayed 1 night

Todos son muy amables en este hotel. Recibimos una atención excelente en todo momento.

2

Aitala

Nov 19, 2024

·

Stayed 5 nights

Well positive first.Location was convenient for my event. Upon arrival no check in until 4:30 because they have problems with their key /card machine .But was giving various versions .Made it to room nice ,good size . But no air condition ,again different versions until finally that two of their unit are down. They new this from the moment I arrive and was waiting and at no moment was told of this before check in.Solution very old and noisy portable fan .Until check out never resolve ,eventhough every morning was told they work on it and it suppose to be better. Lastly Breakfast was suppose to be at 7 am, one of the other reason I pick the place ,two days no breakfast because staff not arrive.Not concern at all. Thru all this very dismissive and felt i was suppose to not say anything about all this problems . Unfortunately large events in the area did not allow me to move another hotel

10

Ruth

Mar 29, 2025

·

Stayed 7 nights

Excellent location across the WTC, close to many dining & shopping options, spacious, nice and clean rooms. Good breakfast and excellent service at property restaurant. Front desk staff was very nice and helpful. I definitely will recommend the Isaaya Hotel Boutique.

10

Mariana

Jan 23, 2024

·

Stayed 1 night

Gracias por todo Y la ayuda de Recepcion priceless

10

Bernardo

Apr 3, 2023

·

Stayed 2 nights

Afortunadamente todo bien! Muy bien atendido ! Silvana Roldan y todo el equipo en todo momento MUY amables

10

Oscar Humberto

Mar 20, 2025

·

Stayed 2 nights

Excelente atención por parte de todos los empleados que nos atendieron.

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AI-generated summary based on recent guest reviews

Location

Excellent location across from the WTC and near the Pepsi Center, with many nearby restaurants and easy, walkable access; most find the area safe. A few mention signage or the immediate street appearance.

Related guest reviews

10

Heriberto

Feb 19, 2025

·

Stayed 1 night

Excelente ubicación para eventos en WTC y Pepsicentro

10

Carolina

Aug 25, 2025

·

Stayed 1 night

La propiedad esta en una zona muy segura y puedes encontrar restaurantes al rededor y como transportarte fácilmente. La habitacion amplia y cama muy cómodas. Sin duda lo volveria a reservar nuevamente.

8

Rafael

Dec 1, 2024

·

Stayed 2 nights

Localizado en excelente zona comercial y de espectáculos.

10

Jorge

Feb 14, 2025

·

Stayed 1 night

Excelente si vas a un evento cerca del WTC u zonas aledañas. Metrobús a unas cuadras. Muchos restaurantes alrededor

10

David

Nov 13, 2025

·

Stayed 4 nights

Nice hotel quite close to the WTC and Pepsi. I enjoyed the locations and the benefit of a spacious room.

10

VICTOR

Aug 20, 2024

·

Stayed 2 nights

Muy comodo y conveniente, justo enfrente del WTC y el area muy accesible y segura

10

Marco

Jun 25, 2024

·

Stayed 4 nights

Enfrente del wtc. Excelente ubicación

10

Abigail

Aug 5, 2024

·

Stayed 3 nights

Best hotel for WTC. Price, location, big rooms.

8

Rafael

Mar 20, 2025

·

Stayed 1 night

Falta señalización, fue difícil de ubicar

10

Jovanny

Mar 18, 2025

·

Stayed 2 nights

The residence was modern and well maintained. Everything outside was also busy and it felt safe. Unless you are looking for a specific location, everything you need will be in a walkable distance.

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AI-generated summary based on recent guest reviews

Dining

On-site dining gets mixed feedback: some enjoyed breakfast and restaurant service, but others cite limited hours (no dinner or early room service cutoff), a small menu, or poor/absent breakfast, and occasional issues honoring included breakfast.

Related guest reviews

10

Blanca Aurora

Sep 3, 2023

·

Stayed 1 night

El hotel es pequeño pero muy cómodo y las habitaciones amplias, limpias y en excelente estado. El Restaurant es muy pequeño y cierran temprano.

10

Luis Miguel

Jan 23, 2024

·

Stayed 4 nights

Super ubicado, muy limpio, las habitaciones espaciosas, personal amable, restaurante buen desayuno, solo el elevador es pequeño y le falta reparar botones de control Muy recomendable

6

Ulises

Jul 25, 2025

·

Stayed 1 night

No tienen servicio a la habitación después de las 7 pm y nunca avisaron

4

Adrian

Oct 19, 2024

·

Stayed 2 nights

No respetaron mi reservación en desayuno incluido.

2

Aitala

Nov 19, 2024

·

Stayed 5 nights

Well positive first.Location was convenient for my event. Upon arrival no check in until 4:30 because they have problems with their key /card machine .But was giving various versions .Made it to room nice ,good size . But no air condition ,again different versions until finally that two of their unit are down. They new this from the moment I arrive and was waiting and at no moment was told of this before check in.Solution very old and noisy portable fan .Until check out never resolve ,eventhough every morning was told they work on it and it suppose to be better. Lastly Breakfast was suppose to be at 7 am, one of the other reason I pick the place ,two days no breakfast because staff not arrive.Not concern at all. Thru all this very dismissive and felt i was suppose to not say anything about all this problems . Unfortunately large events in the area did not allow me to move another hotel

8

Manuel Navarro

Sep 23, 2024

·

Stayed 3 nights

Clean big rooms. Overall a good experience except for the food in the restaurant in the first floor.

10

Olga Lidia

Aug 16, 2024

·

Stayed 1 night

Servicio excelente. Las habitaciones están muy cómodas y amplías. Muy limpio y con todos los servicios. Excelente atención en el restaurante también. Recomendado, buena ubicación si vas al WTC

10

Ruth

Mar 29, 2025

·

Stayed 7 nights

Excellent location across the WTC, close to many dining & shopping options, spacious, nice and clean rooms. Good breakfast and excellent service at property restaurant. Front desk staff was very nice and helpful. I definitely will recommend the Isaaya Hotel Boutique.

10

DANIEL

Sep 29, 2025

·

Stayed 1 night

Es un lugar muy bien conectado al estar frente al WTC, la calidez en el servicio es extraordinaria, siempre fueron muy amables y con excelentes recomendaciones. Lo único que calificaría bajo es el restaurante, definitivamente nada apetecible y la mesera algo tosca. El desayuno es muy malo en sabor y calidad de los alimentos, se nota que no tienen gente.

6

Lily

Feb 9, 2025

·

Stayed 5 nights

Hotel catalogado 4 estrellas Sin embargo sin aire acondicionado funcionando en habitaciones, nos prestaron dos ventiladores para poder descansar en la habitación Servicio de habitación finaliza a las 7 de la noche y desayunos fines de semana inician hasta las 8 Hotel bastante pequeño restaurante pequeño menú no tan variado y debes pagar cada que consumes porque no se carga a cuenta de hotel Habitaciones no tan mal (pero sin aire acondicionado por estar malo) resaltar la amabilidad de los encargados de recepción

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $248	2 $154	3 $137	4 $148	5 $165	6 $168	7 $171
8 $130	9 $154	10 $117	11 $126	12 $174	13 $232	14 $227
15 $149	16 $119	17 $120	18 $120	19 $132	20 $162	21 $271
22 $262	23 $128	24 $120	25 $126	26 $120	27 $125	28 $138
29 $126	30 $120

Isaaya Hotel Boutique by WTC

Prices for Isaaya Hotel Boutique by WTC

Monthly average prices

About this property

Location

Room options

Junior Suite Terrace

Junior Suite, Patio

Deluxe Room, 1 King Bed with Sofa Bed

Guest reviews of Isaaya Hotel Boutique by WTC

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Isaaya Hotel Boutique by WTC

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $87	19 $87	20 $174	21 $135	22 $123	23	24 $132
25 $102	26 $131	27 $141	28 $222	29 $340	30 $374	31