BOK21 - Hotel en Cancun
From
$72
/ night
Select dates to see prices and availability
From
$72
/ night
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Business amenities
The front desk is staffed during limited hours. Free self parking is available onsite.
Dining
Cooked-to-order breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 42 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Location
A stay at BOK21 places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez. This hotel is 2.6 mi (4.2 km) from Playa Tortugas and 3.9 mi (6.3 km) from Langosta Beach.
What's nearby
Ceviche Square(0.3 miles)
PlayCity Casino(0.3 miles)
Mercado Ki Huic(0.4 miles)
Plaza Las Americas(0.6 miles)
Benito Juarez Municipal Building(0.6 miles)
Las Palapas Park(0.6 miles)
Amerimed Hospital(0.8 miles)
Plaza 28(0.9 miles)
Cancun Cultural House(0.9 miles)
Royal Yak Casino and Sports Book(0.9 miles)
Malecón Tajamar(1 miles)
Mercado 28(1.1 miles)
Mercado 23(1.1 miles)
Dubai Palace Casino(1.1 miles)
Puerto Cancun Golf Course(1.2 miles)
Cancun Intl. Airport (CUN)(10.7 miles)
Tulum Intl. Airport (TQO)(105.9 miles)
Parking
Airport shuttle
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Location
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22, Cancun, Quintana Roo, Mexico
Ceviche Square (0.3 miles)
PlayCity Casino (0.3 miles)
Mercado Ki Huic (0.4 miles)
Plaza Las Americas (0.6 miles)
Benito Juarez Municipal Building (0.6 miles)
Las Palapas Park (0.6 miles)
Room options
13
Habitacion Suite
1 King Bed
and 1 Sofa Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
1
Business Room
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)TV
12
Habitacion King
1 King Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)TV
16
Habitacion Doble Individual
2 Full Beds
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Suite
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of BOK21 - Hotel en Cancun
8
Very good
Based on 172 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At BOK21 - Hotel en Cancun, travelers highlight a central, good-value base with simple, spacious rooms, generally clean spaces, and friendly staff, while recurring downsides include street traffic noise, limited amenities, and occasional Wi‑Fi or housekeeping inconsistencies.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At BOK21 - Hotel en Cancun, travelers highlight a central, good-value base with simple, spacious rooms, generally clean spaces, and friendly staff, while recurring downsides include street traffic noise, limited amenities, and occasional Wi‑Fi or housekeeping inconsistencies.
The location is walkable to shops, restaurants, and city sights, with beaches a short drive away. On-site parking is limited, and there is no elevator, so access is by stairs. Guests mention complimentary coffee, drinking water, or small snacks rather than full dining options. Best for budget travelers who value location.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Facilities are basic, with street-side parking that can be limited; there is no elevator.
Related guest reviews
8
Kathryn
Oct 31, 2023
·
Stayed 1 night
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
10
Ashoka
Jun 5, 2025
·
Stayed 2 nights
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
10
Ashoka
Sep 20, 2025
·
Stayed 3 nights
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
6
Michal
Dec 30, 2023
·
Stayed 1 night
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms very clean, but several report inconsistent housekeeping (e.g., linens or towels not replaced) and some maintenance wear.
Related guest reviews
8
José manuel
Jan 6, 2026
·
Stayed 2 nights
La limpieza no fue d lo mjor.
La limpieza no fue d lo mjor.
6
Zoé Yunuen
Apr 2, 2025
·
Stayed 3 nights
En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
10
Othón
Nov 1, 2025
·
Stayed 10 nights
Limpio.
Limpio.
8
Kathryn
Oct 31, 2023
·
Stayed 1 night
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
2
shakir sabah
Apr 27, 2025
·
Stayed 10 nights
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
10
Gazigy
Nov 12, 2025
·
Stayed 3 nights
Súper! Muchas gracias. Nos gustó mucho la atención. Y la ubicación del hotel está súper bien. Muchas gracias
Súper! Muchas gracias. Nos gustó mucho la atención. Y la ubicación del hotel está súper bien. Muchas gracias
8
Eric
Dec 14, 2025
·
Stayed 6 nights
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
8
Octavio
Nov 10, 2025
·
Stayed 1 night
Una habitación muy buena y limpia.
Una habitación muy buena y limpia.
10
Miriam Marlen
Dec 16, 2025
·
Stayed 2 nights
Habitaciones muy limpias y excelente ubicación
Habitaciones muy limpias y excelente ubicación
6
Michal
Dec 30, 2023
·
Stayed 1 night
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are simple and often spacious or comfortable, but several face a busy boulevard and suffer from poor sound insulation, leading to notable traffic noise. Wi‑Fi performance is mixed, and some fixtures show wear.
Related guest reviews
8
Kathryn
Oct 31, 2023
·
Stayed 1 night
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
2
shakir sabah
Apr 27, 2025
·
Stayed 10 nights
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
10
PAOLO
Jan 30, 2025
·
Stayed 2 nights
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
8
Farid
Feb 20, 2026
·
Stayed 3 nights
Chambre spacieuse et calme
Chambre spacieuse et calme
8
Eric
Dec 14, 2025
·
Stayed 6 nights
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
2
LAURA CRISTINA
Mar 29, 2025
·
Stayed 6 nights
Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
4
miguel
Aug 2, 2025
·
Stayed 8 nights
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
6
Karine
Jan 21, 2026
·
Stayed 1 night
La chambre était en bon état et très propre, mais malheureusement beaucoup de bruit
La chambre était en bon état et très propre, mais malheureusement beaucoup de bruit
10
Luis Arturo
Sep 8, 2025
·
Stayed 6 nights
Habitaciones comodas y agradables, un lugar acogedor para estar.
Habitaciones comodas y agradables, un lugar acogedor para estar.
6
Michal
Dec 30, 2023
·
Stayed 1 night
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful at reception and with bags. A few complaints about management communication appear but are not common.
Related guest reviews
8
Kathryn
Oct 31, 2023
·
Stayed 1 night
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
2
shakir sabah
Apr 27, 2025
·
Stayed 10 nights
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
10
Ashoka
Jun 5, 2025
·
Stayed 2 nights
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
10
Gazigy
Nov 12, 2025
·
Stayed 3 nights
Súper! Muchas gracias. Nos gustó mucho la atención. Y la ubicación del hotel está súper bien. Muchas gracias
Súper! Muchas gracias. Nos gustó mucho la atención. Y la ubicación del hotel está súper bien. Muchas gracias
10
PAOLO
Jan 30, 2025
·
Stayed 2 nights
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
10
Laura
Dec 19, 2025
·
Stayed 2 nights
Todos los aspectos fueron óptimos por el precio. Me gustó mucho.
Todos los aspectos fueron óptimos por el precio. Me gustó mucho.
10
Diana
Jan 7, 2025
·
Stayed 1 night
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
10
luis
Oct 24, 2023
·
Stayed 1 night
Excelente servicio y atención de su personal
Excelente servicio y atención de su personal
8
Eric
Dec 14, 2025
·
Stayed 6 nights
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
6
Michal
Dec 30, 2023
·
Stayed 1 night
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
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AI-generated summary based on recent guest reviews
Location
Central and convenient for walking to shops, restaurants, and city sights, with beaches and attractions a short drive. Busy boulevard setting brings noticeable traffic noise at night for street‑facing rooms.
Related guest reviews
10
Claudia Cuevas
May 26, 2025
·
Stayed 4 nights
Muy buena ubicacion, seguro y comodo... algunos detalles pero bien
Muy buena ubicacion, seguro y comodo... algunos detalles pero bien
10
Karen
May 19, 2025
·
Stayed 4 nights
Lugar cómodo y céntrico
Lugar cómodo y céntrico
10
Diana
Jan 7, 2025
·
Stayed 1 night
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
8
Jaime
Aug 23, 2025
·
Stayed 3 nights
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
8
Eric
Dec 14, 2025
·
Stayed 6 nights
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
4
miguel
Aug 2, 2025
·
Stayed 8 nights
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
10
Felice
Jul 24, 2023
·
Stayed 3 nights
chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
10
Ashoka
Sep 20, 2025
·
Stayed 3 nights
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
10
Miriam Marlen
Dec 16, 2025
·
Stayed 2 nights
Habitaciones muy limpias y excelente ubicación
Habitaciones muy limpias y excelente ubicación
6
Michal
Dec 30, 2023
·
Stayed 1 night
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
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AI-generated summary based on recent guest reviews
Dining
On-site options are minimal, with complimentary coffee, drinking water, and occasional small snacks noted. There is not enough feedback about full meals or breakfast.
Related guest reviews
10
Felice
Jul 9, 2023
·
Stayed 3 nights
Super sejour, personnel tres hospitalier, boissons a disposition tous les jours, chambres neuves et tres spacieuse. Litterie impeccable.
Super sejour, personnel tres hospitalier, boissons a disposition tous les jours, chambres neuves et tres spacieuse. Litterie impeccable.
8
Kathryn
Oct 31, 2023
·
Stayed 1 night
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
10
Diana
Jan 7, 2025
·
Stayed 1 night
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
10
Felice
Jul 24, 2023
·
Stayed 3 nights
chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
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AI-generated summary based on recent guest reviews
10
Michael
Jul 8, 2026
·
Stayed 6 nights
It’s not the best room but it’s great value for the money you pay. If you are planning to see the real Cancun then having a really nice room is wasted. I will stay there again.
It’s not the best room but it’s great value for the money you pay. If you are planning to see the real Cancun then having a really nice room is wasted. I will stay there again.
10
Penelope
Jun 19, 2026
·
Stayed 7 nights
The place looks ghetto from the outside because of the location but super cute boutique asthetic and nice once you step inside. Very helpful staff
The place looks ghetto from the outside because of the location but super cute boutique asthetic and nice once you step inside. Very helpful staff
6
Luis
May 26, 2026
·
Stayed 3 nights
Clean room, very clean front desk, and friendly staff. Facilities are very outdated. The rooms could be very loud especially at night time since there is no sound insulation so you can hear everything at night, but it does the job if you're only planning to stay for a couple of days. There are very few rooms with a safe for your documents/valuables so make sure you ask for a room that has one and MAKE sure it works
Clean room, very clean front desk, and friendly staff. Facilities are very outdated. The rooms could be very loud especially at night time since there is no sound insulation so you can hear everything at night, but it does the job if you're only planning to stay for a couple of days. There are very few rooms with a safe for your documents/valuables so make sure you ask for a room that has one and MAKE sure it works
10
Natalia
May 18, 2026
·
Stayed 6 nights
Overall it was a plesant stay, especially if youre traveling and dont plan on staying in the room a whole lot. The property itself is nice, the only issue we had was cats around our doors and peeing everywhere so the hallway reeked of cat pee. The room was nice, had a bed, a TV, balcony, but no fridge or any kitchen necessities other than a random sink in the room. Like I said, it was pretty decent for what we paid. If youre on a budget and dont care about any of those things, this is the place for sure. Its right in downtown and getting taxis or ubers was extremely easy and only about 10-15 away from the main beaches. Would definitely stay again and possibly just upgrade!
Overall it was a plesant stay, especially if youre traveling and dont plan on staying in the room a whole lot. The property itself is nice, the only issue we had was cats around our doors and peeing everywhere so the hallway reeked of cat pee. The room was nice, had a bed, a TV, balcony, but no fridge or any kitchen necessities other than a random sink in the room. Like I said, it was pretty decent for what we paid. If youre on a budget and dont care about any of those things, this is the place for sure. Its right in downtown and getting taxis or ubers was extremely easy and only about 10-15 away from the main beaches. Would definitely stay again and possibly just upgrade!
8
Umar
May 1, 2026
·
Stayed 6 nights
In downtown.
In downtown.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 22:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about BOK21 - Hotel en Cancun
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 9:00 AM to 11:00 AM for a fee, approximately MXN 83 to 119 for adults and children.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.
Is there an airport shuttle service available?
Yes, airport shuttle services are available. Details on pricing and arrangements can be obtained at the front desk.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility can be confirmed with the front desk.
What is the location of the property in relation to key landmarks?
The property is located in the heart of Cancun, just a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez. It is 2.6 miles from Playa Tortugas and 3.9 miles from Langosta Beach.
Are children allowed at the property?
Children are allowed at the property, and there is no minimum age for children to stay for free.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-17: 37.92428280124665USD
- 2026-10-18: 37.97280464248657USD
- 2026-10-19: 38.01999782276154USD
- 2026-10-20: 37.97280464248657USD
- 2026-10-21: 37.98326249008179USD
- 2026-10-22: 38.01999782276154USD
- 2026-10-23: 37.97124882335663USD
- 2026-10-24: 39.37112173004151USD
- 2026-10-25: 37.953517628479005USD
- 2026-10-26: 58.71960130825043USD
- 2026-10-27: 37.97280464248657USD
- 2026-10-28: 54.31999768295288USD
- 2026-10-29: 61.035731674385076USD
- 2026-10-30: 38.01999782276154USD
- 2026-10-31: 37.97280464248657USD
- 2026-11-01: 38.01999782276154USD
- 2026-11-02: 58.71960130825043USD
- 2026-11-03: 54.31999768295288USD
- 2026-11-04: 58.71960130825043USD
- 2026-11-05: 59.237997670745855USD
- 2026-11-06: 59.74949356822968USD
- 2026-11-07: 38.01999782276154USD
- 2026-11-08: 38.01999782276154USD
- 2026-11-09: 38.01999782276154USD
- 2026-11-10: 38.01999782276154USD
- 2026-11-11: 61.570796302986146USD
- 2026-11-12: 38.01999782276154USD
- 2026-11-13: 38.01999782276154USD
- 2026-11-14: 54.31999768295288USD
- 2026-11-15: 59.98626095218659USD
- 2026-11-16: 63.87120132369996USD
- 2026-11-17: 61.89479670829773USD
- 2026-11-18: 61.80839945755005USD
- 2026-11-19: 79.10294491004944USD
- 2026-11-20: 63.87120132369996USD
- 2026-11-21: 66.15000060272217USD
- 2026-11-22: 61.80839945755005USD
- 2026-11-23: 61.80839945755005USD
- 2026-11-24: 61.570796302986146USD
- 2026-11-25: 61.88399598045349USD
- 2026-11-26: 59.82120268630982USD
- 2026-11-27: 61.80839945755005USD
- 2026-11-28: 61.80839945755005USD
- 2026-11-29: 58.760241189765935USD
- 2026-11-30: 51.95903572425843USD
- 2026-12-01: 51.95903572425843USD
- 2026-12-02: 73.85999731025696USD
- 2026-12-03: 58.71960130825043USD
- 2026-12-04: 42.876000775527956USD
- 2026-12-05: 39.26672755222321USD
- 2026-12-06: 38.01999782276154USD
- 2026-12-07: 79.10294491004944USD
- 2026-12-08: 79.10294491004944USD
- 2026-12-09: 61.80839945755005USD
- 2026-12-10: 59.74949356822968USD
- 2026-12-11: 59.82120268630982USD
- 2026-12-12: 58.71960130825043USD
- 2026-12-13: 60.361200504493716USD
- 2026-12-14: 61.80839945755005USD
- 2026-12-15: 59.28120058212281USD
- 2026-12-16: 79.10294491004944USD
- 2026-12-17: 40.0311919254303USD
The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Business details
Property registration number 002-005-000911/2026
- Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Designated Smoking Area
Concierge Services
Internet
Free Wi-Fi
Activities
Terrace
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
General
Room Service
Non-Smoking Rooms
Family Room