Is parking available at the property?

Yes, free valet parking is available on-site.

Is breakfast offered at the hotel?

Yes, breakfast is available, and guests can enjoy breakfast in the room.

Does the hotel allow pets?

Pets are not allowed at this property, but service animals are exempt.

What are the check-in and check-out times?

Check-in is at 15:00, and check-out is at 12:00. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Cancun's Hotel Zone, just 0.1 km from Gaviota Azul Beach and 0.6 km from Cancun Convention Center and Forum Beach.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor pool, including a children's pool, and it is operational year-round.

What are the hotel's policies for guests staying with children?

Children aged 4 years and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

Krystal Cancun Resort in Beautiful Cancun

Average nightly price at Krystal Cancun by month, last 12 months (USD)
Month	Average price
January	$162
February	$148
March	$174
April	$141
May	$129
June	$120
July	$129
August	$124
September	$106
October	$120
November	$124
December	$159

What guests think

At Krystal Cancun, travellers praise the unbeatable beachfront location and friendly staff, while noting dated rooms, uneven maintenance, and nightlife noise; food and drink are mixed, with restrictive all‑inclusive rules and early bar closures frustrating some stays.

Guests frequently highlight the beautiful beach, pools, and ocean views. Recurring downsides include unreliable elevators, occasional water or AC issues, hard beds, loud music from nearby clubs, average buffets, watered‑down drinks, and dinner reservations that book up quickly. Expect a prime location and warm service, but manage expectations on rooms and all‑inclusive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout beachfront area and pools (including a hot tub and a swim‑up bar), but facilities feel limited at night with bars closing around 10:45–11 pm and little entertainment. Loungers/shade can be scarce, and elevators are often unreliable.

Related guest reviews

6

Andres R.

Aug 2, 2025

·

Stayed 3 nights

Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.

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10

Shamshil

Jun 27, 2025

·

Stayed 4 nights

It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower

6

Kerry

May 22, 2025

·

Stayed 7 nights

Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.

10

Esthela T

Nov 18, 2025

·

Stayed 4 nights

Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.

8

Liam

Feb 24, 2025

·

Stayed 7 nights

Not enough bar options, both in terms of hours of operation and amount on the property

6

DEB

Mar 26, 2025

·

Stayed 5 nights

Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.

10

Ulanbek

Jun 4, 2025

·

Stayed 3 nights

We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁

4

Gaston Gerard

Nov 6, 2025

·

Stayed 7 nights

The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo

10

demetrio

Feb 15, 2026

·

Stayed 4 nights

A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10

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10

Carla

Jun 26, 2025

·

Stayed 1 night

Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.

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Cleanliness

Housekeeping is often praised, but others report musty or moldy odors, occasional pests, dirty or damp linens, and uneven pool/beach cleanliness, with sporadic hot‑water problems.

Related guest reviews

4

Ruby Adilene

Jul 18, 2025

·

Stayed 3 nights

Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good

6

Roel

Jul 18, 2025

·

Stayed 2 nights

The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.

8

Anna

Jul 14, 2025

·

Stayed 2 nights

The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!

8

Victor

Jun 24, 2025

·

Stayed 5 nights

Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.

4

Randall

Mar 27, 2025

·

Stayed 4 nights

The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty

2

Danis LDT

Jan 8, 2025

·

Stayed 8 nights

Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe

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8

Frances

Oct 16, 2025

·

Stayed 6 nights

The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.

6

Luis

Aug 17, 2025

·

Stayed 6 nights

las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme

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6

Rachelina

Aug 15, 2025

·

Stayed 4 nights

It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.

10

Wilma

Oct 4, 2025

·

Stayed 4 nights

Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico

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Rooms

Ocean views and balconies are a highlight, but many rooms feel dated with hard mattresses, musty smells, and wear. Noise from nearby clubs affects some rooms, and there are reports of AC or hot‑water issues.

Related guest reviews

4

Jose

Feb 3, 2026

·

Stayed 3 nights

The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people

10

xavier

Oct 13, 2025

·

Stayed 1 night

It has the best beach in Cancun. The rooms and furniture are very old but go with price.

8

israel

Feb 17, 2025

·

Stayed 4 nights

The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent

6

Daniel

Jan 12, 2025

·

Stayed 2 nights

They had roaches and we booked luxury suit wasn’t nothing luxury about it

10

Francisco

May 3, 2025

·

Stayed 3 nights

La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad

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8

Anna

Jul 14, 2025

·

Stayed 2 nights

The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!

6

David

Jun 15, 2025

·

Stayed 2 nights

I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.

6

Lisa

Mar 11, 2025

·

Stayed 5 nights

The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.

6

sergio

Feb 4, 2025

·

Stayed 3 nights

There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.

6

Miguel

Aug 28, 2025

·

Stayed 3 nights

The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.

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Service

Staff are widely described as friendly, attentive, and hardworking. However, check‑in can be slow or confusing, some sales pitches feel pushy, and follow‑through on requests is inconsistent.

Related guest reviews

10

Veronica

Feb 27, 2026

·

Stayed 1 night

Amable y atento, el personal y excelente servicio

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10

Pablo

Jul 2, 2025

·

Stayed 5 nights

Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.

8

fernando

Nov 10, 2025

·

Stayed 4 nights

The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.

4

Carlos

Jul 30, 2025

·

Stayed 1 night

Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.

6

Juliana

Feb 15, 2025

·

Stayed 1 night

La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.

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10

Travis

Apr 15, 2025

·

Stayed 10 nights

The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!

10

Ulyka

Jun 12, 2025

·

Stayed 7 nights

The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!

10

Veronica

Feb 10, 2026

·

Stayed 3 nights

¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!

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4

Maria De Jesus

Jul 23, 2025

·

Stayed 4 nights

Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.

6

Kenneth

Nov 23, 2025

·

Stayed 1 night

Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.

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Location

Excellent beachfront spot in the Hotel Zone, walkable to Coco Bongo, shops, and transport. The trade‑off is loud nightlife noise in some areas or rooms.

Related guest reviews

8

Todd

Apr 5, 2025

·

Stayed 5 nights

Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!

8

Filipina de Villa

Jul 23, 2025

·

Stayed 4 nights

Near the sea

8

israel

Feb 17, 2025

·

Stayed 4 nights

The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent

10

Andrew

Mar 25, 2025

·

Stayed 4 nights

Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!

6

David

Jun 15, 2025

·

Stayed 2 nights

I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.

10

Felix

Mar 5, 2025

·

Stayed 4 nights

The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.

10

Ana Maria

Sep 17, 2025

·

Stayed 4 nights

Close to every attraction in Zona hotelera.

8

Ronan

Apr 20, 2025

·

Stayed 1 night

The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.

10

demetrio

Feb 15, 2026

·

Stayed 4 nights

A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10

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8

Angela Marie

May 15, 2025

·

Stayed 5 nights

Excellent location

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Dining

Food and drinks are mixed: buffets can be average, drinks sometimes weak, and dinner reservations hard to secure. Many note all‑inclusive restrictions, with premium items or liquors costing extra and bars closing early.

Related guest reviews

4

John

Jun 24, 2025

·

Stayed 3 nights

Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order

6

Ron

Jan 15, 2025

·

Stayed 6 nights

The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.

2

CITLALI FIGUEROA

Sep 18, 2025

·

Stayed 5 nights

El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.

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6

David

Nov 25, 2025

·

Stayed 3 nights

The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.

10

Andrew

Mar 25, 2025

·

Stayed 4 nights

Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!

6

Ellen

Mar 20, 2025

·

Stayed 4 nights

The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.

4

Gaston Gerard

Nov 6, 2025

·

Stayed 7 nights

The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo

6

Amar

Jul 7, 2025

·

Stayed 5 nights

The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.

4

Maria De Jesus

Jul 23, 2025

·

Stayed 4 nights

Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.

8

LAURA

Feb 6, 2025

·

Stayed 4 nights

The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $131	10 $104
11 $106	12 $118	13 $117	14 $116	15 $115	16 $111	17 $112
18 $112	19 $112	20 $112	21 $112	22 $112	23 $112	24 $111
25 $112	26 $112	27 $127	28 $127	29 $135	30 $127	31 $128

Su	Mo	Tu	We	Th	Fr	Sa
1 $127	2 $127	3 $130	4 $128	5 $162	6 $160	7 $147
8 $134	9 $138	10 $139	11 $139	12 $134	13 $130	14 $137
15 $134	16 $131	17 $132	18 $136	19 $139	20 $143	21 $141
22 $137	23 $146	24 $147	25 $137	26 $137	27 $138	28 $138
29 $138	30 $129

Krystal Cancun

Prices for Krystal Cancun

Monthly average prices

About this property

Location

Room options

Krystal Club with Balcony Ocean View, Two Double Beds

Standard Room, 1 King Bed, City View

Romantic Room, 1 King Bed, Balcony, Oceanfront

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Krystal Club with Balcony Ocean View, King Bed

Standard Double Room, 2 Double Beds, City View

Family Studio, 1 King Bed with Sofa Bed, Sea View

Guest reviews of Krystal Cancun

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Krystal Cancun

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Prices for upcoming dates