Is parking available at the property?

Complimentary parking is available directly at the resort, including both on-site and valet parking options.

What type of breakfast is offered and what are the serving hours?

A delightful complimentary breakfast is served, allowing guests to start their day on a high note. Specific serving hours are not mentioned.

What are the standard check-in and check-out times?

Check-in time is at 15:00 and check-out time is at 12:00. Early or late check-in/check-out options may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including elevators and step-free entrances, ensuring comfort for guests with disabilities.

What is the location of the property in relation to key landmarks?

The resort is located 1.1 miles from Moon Palace Golf Club and 12.3 miles from Delfines Beach, with convenient access to local attractions.

Does the property have a swimming pool?

Yes, the resort features multiple swimming pools, including outdoor options. Specific operational hours and seasonal availability are not mentioned.

Are children allowed at the property?

Children are welcome at the resort, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds, nor any associated costs. Advance requests may be necessary for confirmation.

Moon Palace Nizuc - All Inclusive Resort in Cancun

Average nightly price at Moon Palace Nizuc - All Inclusive by month, last 12 months (USD)
Month	Average price
January	$462
February	$508
March	$510
April	$414
May	$419
June	$411
July	$429
August	$364
September	$352
October	$384
November	$425
December	$483

What guests think

At Moon Palace Nizuc - All Inclusive, guests frequently praise the friendly, hard‑working staff, plentiful pools and family activities, while recurrent downsides include aggressive timeshare sales, average buffet food with hard‑to‑book restaurants, and a brown, seaweed‑prone beach.

Families appreciate the kids’ club, nightly entertainment, and the ability to use Sunrise facilities. Food feedback is mixed—specialty restaurants often shine, but buffets and room service can be average and dinner reservations may involve long waits. Nizuc feels quieter within a vast, shuttle‑served complex, though public transport is limited and taxis can add cost. Best suited to travelers prioritizing on‑site amenities over easy city access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Extensive on-site amenities: large pool areas, kids’ club/activities, nightly shows, cafés, and internal shuttles/golf carts; guests can also use Sunrise facilities, while access to The Grand typically requires a paid day pass. Occasional issues include closed slides, cold pools, or crowding at peak times.

Related guest reviews

4

mustansir

Dec 21, 2024

·

Stayed 5 nights

Experience was pretty good food can be better at the buffet side, The only really bad experience was for our kids we mainly chose this for the slide in the pool for 5 straight days it was closed until the day we departure they opened it up I wish they informed us the slide was closed for maintenance

8

AMY

Nov 10, 2024

·

Stayed 6 nights

Great resort, pool area is a lot of fun and the kids loved the FlowRider at Sunrise. Nizuc is lovely, quiet pool. food was great. staff was great.

8

KARI-LYNN

Feb 18, 2024

·

Stayed 8 nights

We had a wonderful family vacation at the moon palace nizuc. It was spotless, the staff were wonderful. You are allowed to go between Nizuc and the other property Sunrise. That made the trip, as the kids loved the play area and the warmer pools. Sadly as beautiful as the pools are at Nizuc, they are extremely cold. Our kids love to swim and they couldn’t handle the temperature of the pools at Nizuc. The pools at Sunrise were nice and warm. The food at both the resorts was awesome. There’s so much to do. The only horrible experience we had on the trip was dealing with the sales men selling their membership. The man at the end of the presentation in the suit was so brutal and pushy, he upset us a lot. We weren’t the only ones, we spoke to many couples on our trip that had similar bad experiences. It was absolutely unacceptable behavior in our opinion and it needs to stop. We were on vacation and the manner in which we were talked to was awful. We shook it off after a few hours and enjoyed the rest of our trip. We did receive two day passes for their other resort the Grand in exchange for the presentation we listened to with the awful sales men. The Grand was great, but very large. 2 days was enough, but we were happy to see it and plan to take our kids there again when they are a bit older and can enjoy the amazing water park there. All and all the resort, the food and the wonderful staff made our trip a success. There’s so much great stuff for kids and families to do.

8

Timothy

Apr 30, 2023

·

Stayed 7 nights

Resort was very clean, quiet, and easy to navigate. Marketed as 3 connected resorts. Nizuc resort was dated with not many options for dining. the Sunrise had more options, but also somewhat dated. The Grand was very nice, however an up charge to use the facilities and restaurants

8

June

Jan 10, 2025

·

Stayed 7 nights

The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.

10

Haifeng

Mar 20, 2025

·

Great stay. Wide variety of food options, activities and entertainment. Had a great time. Beach was ideal good for water sports but not swimming.

10

Eduardo JR

Apr 29, 2025

·

Stayed 4 nights

Great resort So much fun with lots to do, plenty of shows and games for the family

10

Jessica

Apr 3, 2025

·

Stayed 4 nights

We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.

8

Sindija

May 6, 2025

·

Stayed 8 nights

It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!

10

Guillermo

Jan 5, 2024

·

Stayed 5 nights

Unico la atencion del personal, lo que no memgusto es que las albercas no tenian la calefaccion encendida muy fria el agua , solo 1 alberca tenia prendida la calefacción

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Grounds and common areas are frequently described as very clean, and most rooms are well kept. Some guests reported issues such as flooding, pests, sewage or water odors, mildew at pools, and delayed or missed cleanings.

Related guest reviews

6

Nereyda

Jun 21, 2024

·

Stayed 4 nights

They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.

8

Emil

Nov 12, 2024

·

Stayed 7 nights

Pros: Friendly and attentive staff in the restaurants. Food was good. Kids enjoyed the pool and kids playroom. Improvements: The water in our shower had a bit of a smell to it. Pool side service was generally slow. Mildew seen around the edges of the pool.

8

Nancy M

Jun 7, 2025

·

Stayed 6 nights

Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.

2

Pavitri

Jan 9, 2025

·

Stayed 6 nights

We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.

8

June

Jan 10, 2025

·

Stayed 7 nights

The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.

2

Hassan

Jan 2, 2024

·

I came here for my honeymoon with my newlywed wife. On the only full day I was there, the entire room flooded due to a faulty drain next to the jacuzzi. My wife almost got hurt, some of our clothes were wet, and it was a terrible disaster. When I sent an email to the resort, they did nothing meaningful to resolve the issue. It’s clear that this place does not care for your safety or service. Choose another resort.

10

Grant

Jan 8, 2024

·

Stayed 6 nights

Great food options. beautiful large pools. great people in all areas. excellent wi-fi if you need that. very large resort but great transportation options internally.

6

Heather

Sep 17, 2023

·

Stayed 8 nights

First night we had a cockroach in our room ants all over our patio, they fumigated it but didn’t help with ants so we couldn’t even enjoy the patio, it takes about 10 mins to get out of the resort and only way out is by taxi they don’t shuttle you out. The time share lady was very aggressive our first day I told her no thank you and she gave me a lot of attitude. The room choices for family need to be bigger you can’t fit two adults on a full sized bed they should at least be queens. The only positive would be the waiters and waitresses in the restaurants were wonderful except one restaurant we felt we were being rushed out. Won’t be staying here again.

10

Eva

Apr 13, 2025

·

Stayed 7 nights

Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.

8

Sindija

May 6, 2025

·

Stayed 8 nights

It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good views and some suites featuring in-room jacuzzis. Several guests noted dated décor, maintenance problems (AC, hot water, locks), smaller full-size beds, and a lack of elevators in some buildings.

Related guest reviews

10

Anita

May 19, 2025

·

Stayed 5 nights

Amazing suite and service

4

Divyesh

Jan 13, 2024

·

Stayed 4 nights

Like the food. Not liking is that this property is not for families with old people that have hard time walking. No elevators.

8

Nancy M

Jun 7, 2025

·

Stayed 6 nights

Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.

10

Omar

Dec 8, 2023

·

Stayed 4 nights

Very nice and huge all inclusive property. Well organized and lots of staff to help. I’d come back again. Honeymoon suite premium paid wasn’t worth it compared to regular ocean front deluxe reservation. We were offered a bottle of cheap sparking wine in the room and a special dinner, but was hoping for more given the ~700$ difference

8

Stacy

Jun 5, 2025

·

Stayed 4 nights

We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.

8

Lisa

Jun 14, 2025

·

Stayed 4 nights

We had an amazing experience, we did have an issue with getting hot water in the shower, they sent someone to fix it, but it happened again the day we left.

8

Erick

May 23, 2025

·

Stayed 2 nights

El personal de los restaurantes muy amables, las habitaciones están un poco viejas.

Translate

6

Angel

Dec 22, 2023

·

Stayed 2 nights

The hotel is a little bit old and we had issues with the ac in the room the first night but then they fixed it. Sofas in the lobby very bad and dirty

10

Pearl

Jan 21, 2024

·

Not Family, Children and Disable friendly. Three resort at location (Nuzic, Sunrise, Grand). Staff nonstop trying to sell Timeshare and would not leave me alone even after several “not interested” responses. All Staff wonderful except Check-In Staff rude and unhelpful, have to reprogram my room bracelet keys 5 times, got a card key and still no access, waited for maintenance for 2 days to fix door lock, terrible inconvenience and wasn’t offered to changed room. Room was clean however Jacuzzi in the middle of the room unsafe for kids. Balcony door lock broken, bed very small. Playroom nice, kids enjoy but wasn’t able to leave my kids unsupervised but cheap nanny service available @$18 USD hourly 4 hours minimum plus transportation. My disable father had several difficulties getting around. The transport from room to main lobby runs limited hours. I requested transport to assist for 4am checkout for flight but was told transport closed. They should include a tour of all the amenities at the property within the first 24 hours of check-in. That would have been extremely helpful. Resort should have designated smoking area. People should not be allow to smoke by the kids pool area. Great food options and entertainment, room service great. READ THE FINE PRINTS. ALOT OF THE AMENITIES OFFER WHEN BOOKING WAS DIFFERENT OR LIMITED DURING STAY.

10

Annie

May 12, 2025

·

Stayed 5 nights

We were upgraded to an ambassador room which was very large , clean with a wonderful view. The service from transportation, check in, and through out our stay was excellent

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff across restaurants, pools, and housekeeping are widely praised as friendly and attentive. Many reviews also cite aggressive timeshare/upsell tactics (including repeated calls), occasional slow check-in or unhelpful public relations, and difficulty booking dinner reservations.

Related guest reviews

6

Nereyda

Jun 21, 2024

·

Stayed 4 nights

They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.

8

Daniel

Feb 27, 2025

·

Stayed 4 nights

I liked the property. Lots to do, good food. One major negative was their aggressive unethical sales team. They called our room 5x in one day, making it impossible to sleep in or take an afternoon nap. I told them I’m not interested in a sales pitch and I’m not interested in buying anything, they told me I was entitled to $350 free resort credits because of my Expedia VIP status and I had to come down to claim it within the next hours, reassured me that it had no strings attached. When I got there, Teresa (sales person) told me I had to go to a seminar to claim it. Sleezy tactics and outright lies. I heard numerous other guests complaining too. Ruins the carefree all inclusive experience. I would stay away from this resort if you don’t like pushy sales people. I’m unlikely to go back.

8

Favian

Jul 29, 2025

·

Stayed 3 nights

The overall stay at Moon Palace Nizuc was great. From the Bell staff, waiters, kitchen staff, playroom staff, room service staff, and reception. The one issue we ran into while staying there at Moon Palace Nizuc was when we did the tour of Moon Palace The Grand, for the two day free pass— the last of four salesmen who were trying to sell a timeshare was rude and insulting to my wife and I when we refused to buy anything from them. He got snarky and tried to get a reaction out of us; however, my wife and I didn’t react the way he was trying to have us react which prompted him to finally give in and tell us to leave. We had a great stay up until that point, luckily it was second to last night Monday there which we made up our minds NEVER to return to Moon Palace Nizuc. The only thing going for them is the humble work staff that are trying to make an honest living and not stiff tourists. Our next vacation will be at another hotel and not at Moon Palace resorts. The individual was reported to the reception staff once we were leaving because they asked what our opinions of our stay at the resort. Frankly, there are bad everywhere you go, however; this was a little on the extreme side and even the reception staff felt bad for us once they asked us to describe this individual so they could report it to their bosses. Regardless, this type of behavior is not condoned by anyone outside of the timeshare folks and it definitely left a mark with us.

6

Suravi

Nov 18, 2023

·

Stayed 5 nights

Well maintained property. But, the servers are not that friendly or efficient, especially at the Buffet. When you go for breakfast, no one asks for water or coffee. You are seated and on your own. Also, the staff push very hard to sell the Time share. They don’t respect the fact that you are there for a vacation or your NO and continue to make multiple phone calls to your room, through out the day and bother you.

10

Eva

Apr 13, 2025

·

Stayed 7 nights

Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.

10

Stephan

Feb 9, 2025

·

Stayed 1 night

Outstanding Experience at Moon Palace Nizuk – A 6-Star Stay! From the moment we arrived at Moon Palace Nizuk, our experience was nothing short of exceptional. The resort itself is stunning, with immaculate grounds, luxurious accommodations, and top-tier amenities. Every detail was thoughtfully curated to provide a seamless and relaxing stay. The service throughout our visit was impeccable, with staff going above and beyond to ensure we had everything we needed. From the incredible dining options to the pristine pools and breathtaking beachfront, every aspect of Moon Palace Nizuk exceeded our expectations. A special highlight of our stay was the Expedia Hotel.com Concierge, Hugo Guerrero, who truly went the extra mile to make our experience flawless. His dedication, attention to detail, and proactive assistance made everything beyond perfect. Whether it was helping with reservations, special requests, or ensuring our late check-out went smoothly, Hugo delivered a level of service that deserves more than five stars—he deserves six! We highly recommend Moon Palace Nizuk for anyone looking for a luxurious and stress-free getaway. And if you’re lucky enough to have Hugo Guerrero as your concierge, you can rest assured that your stay will be absolutely unforgettable! ⭐️⭐️⭐️⭐️⭐️⭐️

6

Michael Todd

Mar 28, 2025

·

Stayed 5 nights

The rooms were nice and the Nizuc was quite. The cleck in line was terrible and the check in staff told us that we only requested the Nizuc and then put us in the Sunrise.

10

Adam

Oct 22, 2024

·

Stayed 7 nights

We had a great vacation at Moon Palace Nizuc. The poolside server Magdiel was exceptional.

8

Maria Guadalupe

Jul 24, 2024

·

Stayed 5 nights

Lo que no nos gustó fué que no nos hicieron la limpieza de la habitación hasta las 5 pm. Y que te insisten mucho para que compres un tiempo compartido, nos hicieron perder 4 hrs . Fuera de eso , es un gran hotel , lastima de la playa que no tiene los colores de Cancún .

Translate

10

Bernhard

Apr 11, 2024

·

Stayed 4 nights

Pool area service was very slow.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Set within a large, quieter complex with easy internal shuttles; Nizuc is calmer than Sunrise. Public transport is limited, taxis can be costly, and the on-site beach often lacks the classic turquoise water due to seaweed.

Related guest reviews

10

Saurav

Nov 26, 2023

·

Stayed 4 nights

Huge resort with ample amenities and food options. Variety of restaurants and swimming pools for the kids to enjoy. Beach is accessible from the pool area, but the beach water is not the best. Waves were very mild and the water color was not turquoise.

10

NIJAT

Oct 13, 2024

·

Stayed 5 nights

Public transport is not convenient

10

Kelvin

Jun 20, 2024

·

Stayed 5 nights

It's Wonderful, the food ,the rooms , the people it's been so good that we have gone twice , close to the airport it's safe. in my humble opinion worther

10

Julio

Jun 1, 2024

·

Stayed 3 nights

Perfeita, todo perfeito. Pena que a praia não é azulzinha por conta das algas.

Translate

6

Cinthya

Aug 11, 2024

·

Stayed 4 nights

If you looking to be on a nice beach area DONT GO HERE !!!! The beach is super super dirty the food it’s okay . Service could’ve be better .

10

Krystle

Jun 2, 2024

·

Stayed 6 nights

Quiet property. Stayed here for a wedding at Sunrise. Sunrise has most of the amenities

10

Jessica

Apr 3, 2025

·

Stayed 4 nights

We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.

10

Sora

Jun 14, 2024

·

Stayed 3 nights

All are awesome except the brown-colored muddy beach.

8

Cesar

Jun 17, 2024

·

Stayed 5 nights

Great for entertaining drinking and lounging. Pool area is amazing. What i didn't like was the beach , if u love the beach and like going in it this is not for you

8

Scott

Jan 3, 2025

·

Stayed 7 nights

Overall good stay. Not a great beach but the pools were nice

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Plenty of dining choices with several specialty restaurants praised (steakhouse, Mexican, Brazilian, MOMO/Trattoria), and many guests enjoyed food and drinks. Common issues include average buffets, limited vegetarian options, room-service blandness, and long waits or hard-to-get dinner reservations.

Related guest reviews

10

Andre

Jun 9, 2025

·

Stayed 3 nights

OMG!! Best resort I ever stayed, costumer service , food , activities 100%. The staff was extremely friendly. No complaints . Tip , dont miss the breakfast at Riviera Maya , unique experience of Mayan cuisine, ask for Emilio , best service I ever had..

8

Nancy M

Jun 7, 2025

·

Stayed 6 nights

Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.

2

Pavitri

Jan 9, 2025

·

Stayed 6 nights

We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.

6

Michael John

Feb 21, 2024

·

Stayed 10 nights

Both steak houses, italian & mexican good. Buffets, other restaurants not good. Cocktails, entertain.ent, and housekeeping poor.

8

Evaldo

Aug 28, 2024

·

Stayed 6 nights

Almost everything, the dining options at the main buffet is not always that good.

8

Stacy

Jun 5, 2025

·

Stayed 4 nights

We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.

6

MHD YASSER

Jun 16, 2025

·

Stayed 2 nights

The hotel is very kids friendly with so much to do, the food was really bad

4

Joan

Aug 20, 2024

·

Stayed 6 nights

**Disappointing Stay - Not Worth the Price** I recently stayed at this hotel, and my experience was far from satisfactory. First and foremost, the breakfast buffet was incredibly disappointing. There was hardly any variety, and the food quality was subpar at best. For the price I paid, I expected much more in terms of options and freshness. The room itself was also a letdown. It was much smaller than advertised, making it difficult to move around comfortably. I could barely find space to store my luggage, and the cramped quarters really took away from the overall experience. To top it off, the recreational facilities were inadequate for the number of guests at the hotel. The amenities were overcrowded, making it impossible to enjoy any of them fully. Whether it was the pool or the gym, there simply wasn’t enough space or equipment to accommodate everyone. Overall, I left feeling underwhelmed and dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and enjoyable stay.

10

Joanna

Aug 16, 2023

·

Stayed 7 nights

Moon Palace is beautiful! It was exceptionally clean, great staff and service. Room service was surprisingly good also. The breakfast buffet at Nizuc was really good but lunch and dinner were just OK. We enjoyed eating at Momos. The food was excellent at the Specialty Restaurants. The 2 hrs presentation was emotionally draining, not sure it was worth the free passes to Grand. While the Grand is beautiful, the buffet was average and too long of a wait since everyone has the free pass. Would definitely return to Moon palace.

10

Jonathan

Mar 22, 2024

·

Stayed 5 nights

Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $333	14 $330	15	16 $1,172	17
18 $372	19 $352	20 $372	21 $395	22 $457	23 $318	24 $457
25 $387	26 $362	27 $332	28 $361	29 $367	30 $409	31 $417

Su	Mo	Tu	We	Th	Fr	Sa
1 $413	2 $400	3 $384	4 $393	5 $424	6 $391	7 $446
8 $412	9 $408	10 $403	11 $400	12 $417	13 $407	14 $412
15 $410	16 $401	17 $409	18 $422	19 $409	20 $406	21
22	23 $524	24 $537	25	26	27	28 $587
29 $409	30 $394

Moon Palace Nizuc - All Inclusive

Prices for Moon Palace Nizuc - All Inclusive

Monthly average prices

About this property

Location

Room options

Superior Deluxe Garden View Kids & Teens Free

Superior Deluxe Ocean View Kids & Teens Free

Superior Family Suite Garden View Kids & Teens Free

Superior Deluxe Ocean Front Kids & Teens Free

Superior Honeymoon Suite Ocean Front King Size Bed

Superior Governor Suite Ocean View King Size Bed

Superior Three Bedroom Villa

Guest reviews of Moon Palace Nizuc - All Inclusive

What guests think

Property Policies

FAQs about Moon Palace Nizuc - All Inclusive

Considering this hotel for your Cancun trip?

Prices for upcoming dates