Home2 Suites by Hilton Memphis Wolfchase Galleria

Very friendly and accommodating staff. Firepit and grills outside was an unexpected and nice feature. Pool was on the smaller side but it was warm so that definitely made up for the size. Would stay here again!

Pool is not working

Overall, the hotel was clean and conveniently located. Breakfast choices were not replenished very often and even coffee was empty for long periods of time. Rooms are only cleaned every other day but clean towels are available if you ask at the front desk. Beds were comfortable and the rooms had lots of counter space. Pool was nice but closed for half a day.

The breakfast menu was fresh. The sausage did not settle with a couple of us. We do wish that maybe bacon or ham were a choice. The staff was very nice and answered the questions we had. The suite rooms were amazing. We enjoyed using the grill on Sunday night.

I am a fan of Home2 Suites by Hilton Memphis. The property is very nice...a very good breakfast is included. There is a gym and an indoor pool. The rooms are huge with a sitting area along with a kitchenette (no cooktop or oven, but there is a mircowave, sink, and large fridge. A very convenient area with excellent dining choices.

We were on an overnight adventure with friends. The boys wanted to sleep on the pull-out couch. It wouldn't pull-out, so we called the front desk for assistance. After the maintenance man "fought" with it, he worked with the front desk to get us a new room and helped move us to that new room. He even ensured the couch pulled out and we had what we needed. The boys loved the pool. The room was good size as was the bathroom. We will stay again, if we are in the area. FYI: if you need a charging station for your vehicle, they have Blink charging at this hotel.

This place very nice, the room service great, the breakfast great. The dog area, great. 6 stars for this location

Was disappointed that the pool was out of order our entire stay.

PET FRIENDLY!

Nice rooms. Clean pool area. Comfortable beds

The room layout was good. There was no conditioner in the shower. I found an eyelash extension in my bed when I woke up in the morning (I do not wear them so how did it survive the wash?) and the whole hotel smells like the gym on the bottom floor. All the rooms, the elevator is especially bad, it just all smells like sweaty feet. And the breakfast isn’t good

Clean rooms!

It was very nice and clean. Great hotel to stay for any occasion. Everything was great 👍

Room was clean

Rooms are clean and hotel is quiet. We would happily stay here again.

I love this chain, and we are returning guests to this location in Memphis. For the same price as other local hotels, we get a couch area (that will make into a bed), a huge TV, a kitchen with dishes, large fridge and freezer, dishwasher, sink, built in storage, and a desk area. The beds are comfy, the room clean and cool, the hotel quiet and in a safe location. You can walk to a few eating areas across the street.

Bathroom and shower had not Ben cleaned well.. there was hair in the shower and mildew In the corners of the shower. The bathroom floors were also not clean. But the staff was very kind and helpful while checking in and out.

No the room had a musty smell. We were very cautious of the room cleanliness. Even began to feel to get sick at the end of our stay.

Upon arrival we checked the beds for bugs. All good. Checked the bathroom, but the floor had clumps of hair and had not been swept or washed, the shower bottom was not clean, and the shower body gel bottle was empty. Shower gel, not so much the issue, clean bathroom an absolute expectation. We informed the front desk, who said the manager would call us, but that has not been received.

Our room smelled like urine, like someone or something had urinated on the carpet. It stunk to high hell.

The receptionist was on the phone for 5 minutes before greeting us then told us she was on with Hilton. The shades in our room wouldn’t go up or down and filled with holes. The lobby ladies room stall latches were falling apart. Many spots that needed touching up, in many areas.

I love this chain, and we are returning guests to this location in Memphis. For the same price as other local hotels, we get a couch area (that will make into a bed), a huge TV, a kitchen with dishes, large fridge and freezer, dishwasher, sink, built in storage, and a desk area. The beds are comfy, the room clean and cool, the hotel quiet and in a safe location. You can walk to a few eating areas across the street.

Lovely hotel, nice amenities, and very large comfortable rooms.

I am a fan of Home2 Suites by Hilton Memphis. The property is very nice...a very good breakfast is included. There is a gym and an indoor pool. The rooms are huge with a sitting area along with a kitchenette (no cooktop or oven, but there is a mircowave, sink, and large fridge. A very convenient area with excellent dining choices.

Nice and spacious rooms

The ADA 2Q & sofa bed was really big. So spacious for my son’s power wheelchair and my mom with her walker. The layout was great. Worst thing was the barn door on the bathroom. The way it was hung cut 4 inches off the doorway so that my son hit the frame a few times.

The showered head wasn’t working properly and the let out couch was broken. Overall, my children enjoyed themselves even thought it was a short stay.

Hotel was nice and clean. Suite was very big and spacious. Lots of room. Staff were nice.

This hotel seems newer, and we really appreciated the size of the rooms, especially the queen suite we stayed in. The breakfast area was also roomy. The breakfast selections were numerous with hot and cold options, but a little odd. There were no bowls for the cereal, only cups, and they had condiments out for oatmeal with no oatmeal made. Most places have Raisin Bran (more healthy) as a cereal alternative, but this hotel mostly had Fruit Loop alternatives. Overall, we would stay here again and maybe the breakfast options were not the best the night we stayed.

Staff was friendly, room was clean. Could be a bit updated and the window curtains were operated by a motor, but ours didn't work. Overall, I would recommend.

Maggie welcomed all guests she interacted with and was amazing. She truly made an impact on our arrival due to her kindness and friendliness.

Always a great stay. Great staff.

The receptionist was on the phone for 5 minutes before greeting us then told us she was on with Hilton. The shades in our room wouldn’t go up or down and filled with holes. The lobby ladies room stall latches were falling apart. Many spots that needed touching up, in many areas.

I mistakenly left behind a bottle of insulin and they had it when I called. Unfortunately it would have cost me 2 1/2 times more than what I paid for it to ship it back to me so I told them to throw it out. The staff was very courteous, concerned and compassionate and gave me information as to where I could call to try and have it shipped home. I will definitely stay at a Home 2 Suite again.

Night reception was horrible and 1st morning breakfast server man was horrible

I liked the decor. The most important factor is the location. This is a very dangerous area. Twenty years ago (when I last stayed by Wolfchase Galleria) it was safe. No longer. We actually had a man stomp up to our car knock on our window in the parking lot of a “nice” restaurant close by, and aggressively tell us to move because we were blocking him. We weren’t, but we immediately drove away when twenty of his friends came right at our car to back him up, although we were calm and didn’t argue. It was very scary. Do NOT rely on any positive reviews. Check with friends who live outside of Memphis. The homicide rate is the worst in the country. I didn’t know it had become that way in Cordova and Bartlett along with Memphis. That said, the customer service is mediocre at best. I was overcharged, and when I pointed out the discrepancy from my charge and my Expedia price (with tax) by showing the front desk my Expedia email, of the hotel of thirty dollars, she didn’t simply didn’t care, or do anything. This was immediately when I checked in. When I checked out, I was still sick and couldn’t address it again because of it. I also got food poisoning the night before, and vomited all night and morning. When we asked for a late checkout of one hour and explained why, the answer was a flat no. My niece witnessed another customer arguing with a front desk employee in the morning before checkout. She too was overcharged, and the employee didn’t correct it. Stay away.

The hotel was clean. Room had a refrigerator, microwave, dishwasher with real plates, cups, bowls, etc. which would be nice if you are staying for an extended period of time. ***When we checked out, one of the kids left an iPad under the covers on the bed. We were an hour and a half up the road when the staff called to tell us they found our tablet. Yikes! I did not want to add 3 hours of additional travel time to our already 7 hour trip so I asked them if they could mail or FedEx it to me. They had me go to FedEx (UPS or post office were also options) and get a prepaid label. I emailed it to the hotel manager and they printed off the label and dropped the tablet off at FedEx. I cannot thank them enough for going above and beyond to return our expensive iPad to us. Great job!

Excellent service - fast check in and check out

The staff was helpful and attentive.

I dif mot appreciate being told to sign a "no partying" clause and the person at the feont desk diz mot havs if togefhed... was told rooms werenf ready but actually were, housekeeping just didnt have it entered. Place has gone down hill...

Convenient location.

I like this chain of hotels. We always have a good experience. You can walk to a few restaurants and there is a mall and shopping area 1 mile away. It was quiet and it felt safe. It’s hard to find a place with 2 beds and a pull out couch. This one even had a curtain to pull around the pullout couch. I didn’t hear a lot of slamming doors which you hear in a lot of hotels. You might need a sleep, mask for the light coming around the blackout curtain.

Loud people drinking outside at picnic tables. Dangerous parking lot, with people begging.

Convenient food options - within walking distance to favorite restaurants.

Awesome stay! Very clean property, nice and updated. The staff is extremely friendly, good breakfast. Indoor pool and a nice seating areas throughout the property. Walking distance from the galleria mall, great area fir dining & shopping as well.

I love this chain, and we are returning guests to this location in Memphis. For the same price as other local hotels, we get a couch area (that will make into a bed), a huge TV, a kitchen with dishes, large fridge and freezer, dishwasher, sink, built in storage, and a desk area. The beds are comfy, the room clean and cool, the hotel quiet and in a safe location. You can walk to a few eating areas across the street.

I loved the friendly staff, the cleanliness, and it’s very family friendly big or small. Walking distance to restaurants and the the mall area.

Great location. Memphis perks without the Memphis crime. Clean, 22 minutes from downtown. plenty of restaurants and stores around hotel

I liked the decor. The most important factor is the location. This is a very dangerous area. Twenty years ago (when I last stayed by Wolfchase Galleria) it was safe. No longer. We actually had a man stomp up to our car knock on our window in the parking lot of a “nice” restaurant close by, and aggressively tell us to move because we were blocking him. We weren’t, but we immediately drove away when twenty of his friends came right at our car to back him up, although we were calm and didn’t argue. It was very scary. Do NOT rely on any positive reviews. Check with friends who live outside of Memphis. The homicide rate is the worst in the country. I didn’t know it had become that way in Cordova and Bartlett along with Memphis. That said, the customer service is mediocre at best. I was overcharged, and when I pointed out the discrepancy from my charge and my Expedia price (with tax) by showing the front desk my Expedia email, of the hotel of thirty dollars, she didn’t simply didn’t care, or do anything. This was immediately when I checked in. When I checked out, I was still sick and couldn’t address it again because of it. I also got food poisoning the night before, and vomited all night and morning. When we asked for a late checkout of one hour and explained why, the answer was a flat no. My niece witnessed another customer arguing with a front desk employee in the morning before checkout. She too was overcharged, and the employee didn’t correct it. Stay away.

Rooms were clean and spacious. Hotel located close to many restaurants and the mall. Good selection for breakfast.

The breakfast was wonderful and the staff was amazing. I'll stay there again.

We enjoyed staying here ... Clean rooms and very good breakfast!! The workers were exceptionally friendly and caring... Loved the man who served breakfast!! Home 2 has always been good for us ! It's an excellent choice for a family... Also a yummy Mexican restaurant and a Texas Roadhouse within walking distance.. and our children had a blast in the pool...

Overall, the hotel was clean and conveniently located. Breakfast choices were not replenished very often and even coffee was empty for long periods of time. Rooms are only cleaned every other day but clean towels are available if you ask at the front desk. Beds were comfortable and the rooms had lots of counter space. Pool was nice but closed for half a day.

They ran out of breakfast at 7 am.

Very comfortable room, and a very nice property. The breakfast buffet had many options, including making breakfast biscuits. Strawberry kiwi water was a special treat. The only thing I would have liked would be conditioner added in the shower; my hair didn't appreciate going without.

Rooms were clean and spacious. Hotel located close to many restaurants and the mall. Good selection for breakfast.

This hotel seems newer, and we really appreciated the size of the rooms, especially the queen suite we stayed in. The breakfast area was also roomy. The breakfast selections were numerous with hot and cold options, but a little odd. There were no bowls for the cereal, only cups, and they had condiments out for oatmeal with no oatmeal made. Most places have Raisin Bran (more healthy) as a cereal alternative, but this hotel mostly had Fruit Loop alternatives. Overall, we would stay here again and maybe the breakfast options were not the best the night we stayed.

Nice room but no hot water, cold food for breakfast, broken coffee pot and dirty bathroom.

Nice clean place, very friendly environment! The breakfast bar leaves a little to be desired but, is kept clean! The city around the hotel is absolutely full of restaurants and shopping for any taste!

My family and I really enjoyed our stay. The hotel staff was really nice and welcoming, the breakfast was great and the hotel was always clean and smelled nice too. I will definitely stay here again!