Courtyard by Marriott Houston I-10 West/Memorial

Brand new and clean

Staff is very friendly and helpful... hotel is clean and has a nice cafe/bar in the lobby.

Nice, modern refurbished property. We were quite bummed there was no free breakfast.

The staff was friendly and the facility was clean. Rooms are very nice and comfortable. Unfortunately, the hotel has no outside cameras on the south and east sides of the building. My truck was broken into during my stay while parked on the east side of the property and there was no camera footage of it. I talked with one of the employees and they said it happens pretty often in those areas. They said whoever it is must know there aren’t any cameras, because it’s the only sides of the building where break-Ins ever happen. 4 other vehicles were broken into the same night as mine was. Camera systems are a very small investment for a company as large as Merriott to provide security to your customers during their stay.

Tub was clogged. Having a parking fee per day is also something that needs to be considered. But overall, rooms were neat and spacious. Hotel was near the areas we had to be in so that was convenient.

The hotel was good. My issue is that I was not told I would be charged 7.00 per day for parking.

Good location. Nice new facility

New property. Off I 10 so it can be loud. Close to Memorial City area and IKEA.

Easy on and off the highway, close to city center but not city center pricing. Clean and nice staff. It is off of the highway so there is some traffic noise, but nothing that kept me awake or was too bothersome. Parking was convenient and parking lot was well lit in the evening hours for safety. Will stay again when in town.

Very nice rooms! The lobby and swimming pool as well as the fitness facility were clean and nice.

Clean, friendly staff, close to many great restaurants. Rooms were cozy and quiet.

Rooms were very spacious and clean. The staff was very friendly and nice.

Property was nice, clean and staff friendly. Location was amazing. Everything was under 10 minutes away from shopping to eating to gas

Very clean, quiet and staff super friendly!

Property staff is great first room wasn’t entirely clean but that immediately switched us out. TVs didn’t have much channel access so I recommend streaming

Nice property, room was very clean. The bed was nice

Clean

Superb staff, great location and ample parking. However, the cleanliness of the room was not that great. When I arrived, the bathroom had water on the floor, soapy-like stains on the bathroom door and a “cleaned” facial towel I had used had hair in it that wasn’t mine. Other than that, it was a good stay.

This hotel was clean and the room was perfect for our stay.

New, easy, comfortable and clean

everyone is nice. pretty quiet for a hotel near the freeway.

Clean, friendly staff, close to many great restaurants. Rooms were cozy and quiet.

Rooms were very spacious and clean. The staff was very friendly and nice.

Tub was clogged. Having a parking fee per day is also something that needs to be considered. But overall, rooms were neat and spacious. Hotel was near the areas we had to be in so that was convenient.

Nice place! Clean and cozy room. Love the shower - the knob isn’t under the shower head, so you don’t get drenched turning it on. Bathroom roomy. Close to I-10 and no freeway traffic.

New property. Off I 10 so it can be loud. Close to Memorial City area and IKEA.

Easy on and off the highway, close to city center but not city center pricing. Clean and nice staff. It is off of the highway so there is some traffic noise, but nothing that kept me awake or was too bothersome. Parking was convenient and parking lot was well lit in the evening hours for safety. Will stay again when in town.

Clean room / bed and pillows could have been more comfortable

Great property! It felt like an upscale luxury hotel without the upscale prices. Stayed for a night and loved it. The rooms were clean, spacious, and very comfortable. No noise, halls were quiet. Good location too. 3 min from Target, 4 min from Marshall’s and other stores. The staff was friendly.

Our room was on the top floor, far away from the elevator; this is never convenient, but was apparently the only thing available. Breakfast was an additional cost and not included with the room. Bathroom is a shower only, no tub. Also, certain light switches and lamps in the room will not work unless you activate a Master Switch on the wall near the door - not sure what the purpose of that is.

Staff was great.

Property was nice, clean and staff friendly. Location was amazing. Everything was under 10 minutes away from shopping to eating to gas

Rude staff

Very clean, quiet and staff super friendly!

The Service was horrible, One in particular lady at Food Area, was not people friendly at all , very nasty and rude , do not need to be in front of people, she needs to be in house keeping or some where else. I went down to front desk , early next morning to remind lady , to have towels and shower soap refilled, she made a note , but she did not turn it in. That was a middle age White Lady. On returning late that afternoon-She did not turn it in. No towels and soap again, after a long day at Zoo. So the young Black lady said she would fix it , don’t worry . She went to back and gave us soap and towels. She then told us , because of problem , We would be compensated with commentary breakfast for Rooms 603 & 606,We had 2Rooms.The next morning again , no notes were put in computer. Such a mess about it , we decided to leave and find breakfast else where. We were very hurt as our long 3 and 1 half hour drive back home. The sleep was wonderful , but we felt some kind of way , the way we were treated. The young Black guy at desk , was very , very skilled in the way , He talked to us. He tried to explain the right thing to do to the rude, but she acted like she own the place.Also in the end a nice Spanish or Indian -guy came in, He was very nice and wanted to help us , by then my girls was pissed and wanted to leave. So you only have 2 good workers that weekend , that had a heart of Gold, I will never forget them.The 2 Guys , no their stuff. Hats off to them.

Staff is very friendly and helpful... hotel is clean and has a nice cafe/bar in the lobby.

Came for a wedding and needed early check in. Staff was awesome. Had a small birthday party too and staff helped with that too. Will definitely stay again.

The concierge who checked me in was very unprofessional and made me uncomfortable. He kept asking me personal questions unrelated to my stay at the hotel. He was trying to get my number as well. I feel uncomfortable as he may have access to my personal information. Please have your staff trained to handle customers by not making them feel uncomfortable and unsafe.

Crazy easy check in/check out.

Good check in experience - did have to track down the front desk person, so not ideal. Once the desk person arrived we had a very good experience.

Clean, friendly staff, close to many great restaurants. Rooms were cozy and quiet.

Property was nice, clean and staff friendly. Location was amazing. Everything was under 10 minutes away from shopping to eating to gas

Close to the facility where I was having a procedure. Very convenient.

Tub was clogged. Having a parking fee per day is also something that needs to be considered. But overall, rooms were neat and spacious. Hotel was near the areas we had to be in so that was convenient.

Nice place! Clean and cozy room. Love the shower - the knob isn’t under the shower head, so you don’t get drenched turning it on. Bathroom roomy. Close to I-10 and no freeway traffic.

Good location, close to major stores and Memorial

Good location. Nice new facility

New property. Off I 10 so it can be loud. Close to Memorial City area and IKEA.

Easy on and off the highway, close to city center but not city center pricing. Clean and nice staff. It is off of the highway so there is some traffic noise, but nothing that kept me awake or was too bothersome. Parking was convenient and parking lot was well lit in the evening hours for safety. Will stay again when in town.

Nice place, close to highway.

The Service was horrible, One in particular lady at Food Area, was not people friendly at all , very nasty and rude , do not need to be in front of people, she needs to be in house keeping or some where else. I went down to front desk , early next morning to remind lady , to have towels and shower soap refilled, she made a note , but she did not turn it in. That was a middle age White Lady. On returning late that afternoon-She did not turn it in. No towels and soap again, after a long day at Zoo. So the young Black lady said she would fix it , don’t worry . She went to back and gave us soap and towels. She then told us , because of problem , We would be compensated with commentary breakfast for Rooms 603 & 606,We had 2Rooms.The next morning again , no notes were put in computer. Such a mess about it , we decided to leave and find breakfast else where. We were very hurt as our long 3 and 1 half hour drive back home. The sleep was wonderful , but we felt some kind of way , the way we were treated. The young Black guy at desk , was very , very skilled in the way , He talked to us. He tried to explain the right thing to do to the rude, but she acted like she own the place.Also in the end a nice Spanish or Indian -guy came in, He was very nice and wanted to help us , by then my girls was pissed and wanted to leave. So you only have 2 good workers that weekend , that had a heart of Gold, I will never forget them.The 2 Guys , no their stuff. Hats off to them.

Staff is very friendly and helpful... hotel is clean and has a nice cafe/bar in the lobby.

Nice, modern refurbished property. We were quite bummed there was no free breakfast.

Our room was on the top floor, far away from the elevator; this is never convenient, but was apparently the only thing available. Breakfast was an additional cost and not included with the room. Bathroom is a shower only, no tub. Also, certain light switches and lamps in the room will not work unless you activate a Master Switch on the wall near the door - not sure what the purpose of that is.