TownePlace Suites by Marriott Houston Hobby Airport

It’s close to Hobby airport, clean and quiet. Also they do not offer a shuttle service to the airport but they will order a ride share for you!

My stay was very pleasant. The room was spotless, the bed was very comfortable, and the shuttle took me to the airport with no trouble.

The hotel was beautiful and there is security at all times present. Nothing exciting happened but it was nice to see them. Unfortunately you need to drive or uber everywhere.

The good: Staff were helpful Room was a good size and bed was comfy Gym was decent The bad: My room (highway end) was SOOOO loud all night long, blind broke but I still kept checking to see if the window was open Breakfast was more basic than expected

In a central location, free breakfast and good parking area at a cost.

Provided complimentary lyft ride from hobby to property.

Hospitable facilities, kitchen, cooker etc excellent breakfasts. Well managed swimming pool, new facility I will say as everything was working excellently. High ventilated surrounding lik near a beach. A nice place that made my family wish to always stay at Towneplace if opportunity arrises. Thanks

We booked this location because it was convenient, parking was easy, and the room had a kitchenette. Like other reviewers have shared there are certain sides of the building that have more traffic noise. Byron helped to ensure we had the best room to meet our needs. The hotel offered hot breakfast entrees as well as cereal, yogurt, bagels, muffins, juice, and hot beverages. As the weekend approached the breakfast seemed to run low on items long before the end of serving time. There was an outdoor pool, but we did not utilize it during our stay. The beds were a little firm and some deep cleaning could be done on the window shade. The kitchenette sink did not drain properly nor did the disposal work. We reported the problem to maintenance, but it was not fixed before the end of our stay. We did encounter one roach in the bathroom, but was easily resolved. The tub was a little slippery so I would recommend bringing along or buying a shower bathmat as the hotel does not supply them.

I stayed there for 2 days. Slept like a baby. Quiet, clean, and good hot breakfast. I like their amenities. Its worth your money. I would stay in Towneplace for my next trip in Houston. its only 10 minutes from the Hobby airport.

I was a little sad when I saw there was a parking charge.....no one said and we were not near anything that would make you think parking wasn't included with the room charges.

The hotel carpet needs to be replaced. It has multiple stains and smell all over the second floor. The elevator had dirt in the corner for four days which indicates it was never cleaned or mopped until the manager came on the fifth day. The room had a smell as soon as you opened the door. No waffle maker which is shown in the pictures on the site of the hotel. The staff is nice, welcoming and accommodating and for this, this the Only reason why I stayed !

The room was clean and staff was very nice and helpful. The breakfast was was good for my stay. I had a comfortable stay here.

I have stayed at other Towneplace Suites but this was a disappointing. First, the neighborhood was a little sketchy. When we arrived in the room, the remote control was missing. We received a replacement but that didn't work either so we requested a new room. The room was fine and the TV worked but when I went to use the microwave, it shut off because it blew a fuse. I reset the fuse but it happened again.The room was clean but the hallways and part of the breakfast kitchen could have used a thorough cleaning. The staff was pleasant and accommodating. If we were staying more than one night, I would have changed my hotel.

The hotel itself was fine. When we first arrived it appeared to be clean and neat. The only downside to our stay was connecting to WiFi, we went to the front desk three times and they did try to help but it was just no luck. The microwave flipped a switch on our first night and never came back on the entire stay. Last and final downside was the fact that the carpet had a damp dog smell. It was so bad it woke me out of my sleep and I had to go to the store to get carpet freshener. It was horrible.

Property was good except the carpet appeared dirty and the tub was clogged so water took a long time to drain when showering.

This place is filthy. No bedroom tv. LR tv did not work. Mold in corners, dirty carpet in halls with hugh spots looked like it had been flooded. Furniture had lots of spots very nasty, and the smell was moldy. I don't think the air was safe. Furniture was also tattered. Zippers on pillows were torn. This place is a mess. I knew it when I walked in the door . The classic signs were there of a poorly kept facility. Towels did appear to be clean. Tried to charge for parking but we came in from the airport by Uber. We would have left if it were not so late and we had our on car.

I stay here often. I like that there is a refrigerator and stovetop. The rooms are consistently clean and the staff friendly. This was a quick one night stay and all went well.

Very close to airport, incredible friendly desk staff. The hotel was overall nice and clean but the carpets were very stained in the room and hallway.

The stay was not clean at alllllllllllllllll I had roaches in my room No lights The cover was very nasty

Clean up! The hall floors and walls were dirty. The room need some serious dusting and a bleached wipe down of every piece of square footage. The out door grounds were better than the inside

The bedroom suite too close to highway. The noise from traffic kept us up all night

The only thing I didn't like were the traffic noise throughout the night which interrupt sleep.

Had to stay by the airport for an early flight. First room the A/C didn’t work. Second room was good and spacious with great A/C. Area is not the greatest but that was expected.

The room was very good and neat with a small kitchen and two queen beds. We are with our kids and had a great time.

I'll start with the obvious, it is located right next to the Freeway. The traffic noise was very loud, all night long. Something they can change...customer service. When we checked in the staff was friendly, but they only helped one person at a time, and it became a long wait. The room was clean.

Hotel staff is very nice and accommodating. The cable and wifi were out both days we were there. Nothing staff can do about that. Stove top didn’t heat either.

Great stay before heading to the airport. Super clean, has all the amenities needed. It’s a little noisy bc it’s right off the interstate but it’s similar to having a sound machine outside your window haha

It's new and very clean. Can't beat the rate and the rooms have a kitchen area so longer stays are very accommodated.

The bed mattress were the best I’ve ever slept on when it comes to hotel perfect and your staff were above and beyond would definitely be back again

Suite kitchen great

Very disappointing that i couldn't get a late check out. I booked 4 nights & just needed an extra hour, ridiculous. After being locked out of my room for about 20 minutes cause their lock didn't work, I also didn't request any housekeeping, which saved them lots of time. Not to mention your pull out sofa is literally touching your bed, once it's pulled out. You have to literally jump over whoever is next to you in bed to get to the restroom. The night person working, the night before i checked out, would not work with me. Mention that because I BOOKED THROUGH EXPEDIA & i wasn't a rewards member I couldn't get a late check out. So dumb! I took this trip due to my cousin going home on hospice so yes i was extremely bothered at the whole situation.

Check in was weird. They did not explain any of the fees that would apply. They were kind initially but when I asked about what the extra charges on my credit card were they were rude about it and expected me to already know this information. Wasn’t a horrible experience but not great.

The room was not ready until after 5pm. When got to the room, we did not have enough towels for us 4 as requested. The tables in the kitchen and side tables were dirty. They had dirty dishes in the dishwasher. We had a few plates, only one bowl and no utensils. The cabinet in the bathroom fell off and cut my knee. I went down to complain, was told that they are short on towels and have no more utensils. When we went to shower at night they had no body wash in the container on the wall. I was told the manager would have to come bring it the next day. I had to ask several times the next day for towels, trash bags, new toilet paper. Since they only clean your room every other day, even though they did not even come on that day. They have no waffle maker. The eggs were not cooked all the way and no bacon, or ham any morning of the 3 days. When we left I could not even find a manager to complain to! No one was behind the desk! I seriously wanted a refund, but since no one was there I just had to leave my keys and drive home. I will never stay at this hotel again! Do not waste your money stay anywhere else!

The staff at the front desk tend to not always be there, resulting in them missing calls from your room or not attending to you when you come to the desk. Had to keep calling or asking for room service when I should have been receiving it everyday. Towels and bed sheets had stains on them. Breakfast is terrible except for the cereal. And to put icing on the cake, my cousin, who was staying with me, got her car broken into at the parking lot. We called the police to file a report and it just so happened that the hotels camera wasn’t working so police could not see what might have taken place. The manager ignored us and we had to go to him to ask if there would be an update when the cameras were fixed, he said yes, so did another receptionist the next morning when I asked, it has been over a month at the time of this review and we have not gotten an update. Additionally, I did not receive a full refund of the additional amount they charge you upon checking in, which they’re supposed to refund if there are no incidents. I made no damages and there were no incidents asides for the car break in and us alerting the manager that his staff is not at the front desk and wouldn’t send room service after I asked, so from my understanding then I didn’t receive the refund because of one or two of these situations, which were none of my own fault.

Great customer service

I stay here often. I like that there is a refrigerator and stovetop. The rooms are consistently clean and the staff friendly. This was a quick one night stay and all went well.

We had to wait an extremely long time for the room to be ready.

First rate room - suite w kitchen and seating area w king bedroom. I’d like to single out Andrea who checked me in - very professional and efficient! Also - Jay Kamal checked me out and was able to allow a later checkout time because of a meeting I had on the morning. Both Andrea and Jay were friendly and efficient, knowledgeable on dining and other options close to the hotel. L

We checked in on July 26, my original reservation was booked through hotels.com and the amount to be payed at the property is 278.46. Once I checked in the hotel I went to view the room and found that is was dirty and had gnats flying around. I went back to the check in desk and expressed my concerns and ask to change my room. The worker had multiple rooms available so he assigned the next room (I will like to mention that he was complaining about having a hard time reassigning the new room in the system until he found a way around it). There were no upgrades to this room for all the rooms are suites basically. I was satisfied with this room and went about my trip. Once checked out later on in the day I received my receipt and realized I was incorrectly charged for $395.46. I have contacted the hotel multiple times to try and correct this charge but no answer. I have stayed at this hotel before and never had to pay that much for a room because of how far in advance I book. Same scenerio with this stay I booked far in advance, so that leaves me with reason to believe that because I had to switch my room (which once again was not my fault especially when the previous room was dirty) that I was charged the amount of someone not having a reservation and just walked in requesting a room.

Check in and checkout was easy. Stay was nice, no problems at all.

It’s close to Hobby airport, clean and quiet. Also they do not offer a shuttle service to the airport but they will order a ride share for you!

Stay was pleasant, room were a tight squeeze but adequately appointed. Breakfast was decent but ended too early for a weekend stay. Front desk person for night shift was very helpful. Easy on and off access to the highway. A few undesirables lurking in the parking lot and lobby, definitely NOT the clientele you would normally see at a Marriot property.

Affordable and very close to Hobby airport. Loud highway noise all night. My shower was backed up. Otherwise comfortable and convenient. Don’t miss the entrance. It’s a heavy traffic location and hard to merge.

I have stayed at other Towneplace Suites but this was a disappointing. First, the neighborhood was a little sketchy. When we arrived in the room, the remote control was missing. We received a replacement but that didn't work either so we requested a new room. The room was fine and the TV worked but when I went to use the microwave, it shut off because it blew a fuse. I reset the fuse but it happened again.The room was clean but the hallways and part of the breakfast kitchen could have used a thorough cleaning. The staff was pleasant and accommodating. If we were staying more than one night, I would have changed my hotel.

Wonderful Stay, convienant to airport

It was close to all the food places and airport

It is easy to access from the freeway and was very clean with a small kitchen when needed. Not too quiet since it’s off the freeway.

Close to everything

Very close to airport, incredible friendly desk staff. The hotel was overall nice and clean but the carpets were very stained in the room and hallway.

Great location. Close to Hobby Airport. Friendly receptionist.

Breakfast was average hotel fare, beds were comfy and rooms well appointed.

The toilet in 110 was slow when we arrived. At midnight we notified the front desk the toilet backed up. They had no one to come check. We asked for a plunger and they didn’t have one. The TV would not change channels or change volume. The microwave in 106 did not work. There were only bagels at the breakfast buffet. They had eggs earlier but ran out.

The room was clean and staff was very nice and helpful. The breakfast was was good for my stay. I had a comfortable stay here.

The room was not ready until after 5pm. When got to the room, we did not have enough towels for us 4 as requested. The tables in the kitchen and side tables were dirty. They had dirty dishes in the dishwasher. We had a few plates, only one bowl and no utensils. The cabinet in the bathroom fell off and cut my knee. I went down to complain, was told that they are short on towels and have no more utensils. When we went to shower at night they had no body wash in the container on the wall. I was told the manager would have to come bring it the next day. I had to ask several times the next day for towels, trash bags, new toilet paper. Since they only clean your room every other day, even though they did not even come on that day. They have no waffle maker. The eggs were not cooked all the way and no bacon, or ham any morning of the 3 days. When we left I could not even find a manager to complain to! No one was behind the desk! I seriously wanted a refund, but since no one was there I just had to leave my keys and drive home. I will never stay at this hotel again! Do not waste your money stay anywhere else!

Upon check-in, the staff was VERY friendly. I forgot her name,but she was sooo nice. However, the carpet in the common areas as well as inside our hotel room (room 420) was NASTY. Filthy. The breakfast- for 3 days they didn't have coffee. LIKE, IT'S COFFEE....how do you not have it? No fruit (bananas and oranges are so easy to get). The oatmeal was decent, though.

Friendly staff and excellent service. Breakfast was good with a variety each day. Disappointed that there were not safes in each room.

Wonderful staff! Breakfast options were a little light.

The breakfast was good but I guess coming 45 minutes before it ends the amount of food available is limited

Check in was quick. The room was clean. Nice hot shower available. No view but was fine and safe with no panhandlers. Breakfast had a nice selection. Staff was pleasant

Great stay. Breakfast was amazing…great amenities for the price! The staff was kind and helpful and our room was clean.