Fairfield Inn and Suites by Marriott Houston Brookhollow

During our four day stay, the one working elevator was never cleaned. There were dirty handprints/streaks and dripping food? stains all over the walls. The carpet was never vacuumed. The fitness room floor was filthy. I took one look at the floor and decided to skip my workout. The breakfast area was spotless. I’m not sure why other areas were so dirty. I hope management sees this review and fixes the problem.

Only thing bad is, the internet was down the whole 3days we were there.

Nice and clean hotel. Quiet area. The staff very friendly. Breakfast not that good but ok. Pool needs better maintenance. Looks like a pond with green water.

Stayed at the hotel for two days without hot water. Management made no effort to communicate the situation.

Great experience!! Loved the convenience of this hotel location while simultaneously feeling private and safe. Lots of great parking lot lighting.

The hotel is very nice definitely 2.5 star. Had to wait till someone came from out back office to check in could hear them laughing and talking in the back; perhaps maybe a bell or something to let your staff know when someone at the front desk. Also 5 vehicles were broken into overnight maybe think about hiring some type security to walk the ground overnight

The property is very nice and kept very clean. Rooms were also very clean and bed was super comfortable. The rooms have a nice tv that has access to some apps and a good amount of channels on cable. Overall good experience.

The staff makes this property for sure as they were all friendly and helpful. Gym is excellent and clean. Bed was very comfortable and quiet for a good night’s rest. No food or alcohol is available after breakfast other than a snack shelf. Nothing is close enough to walk - no shopping - no dining - no sidewalks even to walk on.

Excellent stay! Highly recommend. Staff was courteous, room was clean. Pool small but nice and quiet. AC worked great. Great location and safe.

This hotel was conveniently located near my sisters house. I appreciate that there's an ice machine on each floor. The included breakfast was quiet good with lots of variety. The desk clerk was very pleasant and thoughtful. Thank you for a pleasant stay.

We never got any housekeeping services from the hotel staff during our stay. We checked in on the 20th of February. The next day I went to the front desk to ask if we could get a housekeeper to clean our room the staff at the front desk told me it would be the next day and I said okay. The next day one of the housekeeper lady came to my room and I was still in bed sleeping and I told her can u please come back I’m still sleeping, the lady said she doesn’t speak English and I said okay. Please come back later once again. I couldn’t go back to sleep so I left the room in case she comes back to clean the room. I came back to my room 4am in the morning my room wasn’t clean and it was the same way I left it. Nobody came to take out the trash the whole time I stayed at that hotel. And me being in a suite I thought it would make a difference, but it didn’t. I had to be putting my trash in plastic bags I took from my friend house. On Sunday I went to the front desk to talk to one of the staff that was there at the time which was the 23th of February. She was very unprofessional after I told her I haven’t gotten any housekeeper since I been here, and if she can send somebody to my roof to clean it and change my sheets. She told me the have a group coming in so they’ll be busy. So I told her I pay $970 for the room I’m in so what come the group that is coming in better than me? She lied and told me she will send somebody to my room and nobody went to my room.I don’t recommend the hotel

This hotel do not have housekepping service, yes! it was a terrible experience. This is our first time and last one. So think twice if you will book Fairfield Inn. We requested to the manager the service and woww big surprise, he told us that they do not offer housekepping service :-(

Everything was great. Breakfast is yummy. Bed is comfortable. Everything is clean. Staff is friendly. Hi Inez. We had a great stay.

Stay was okay. But we were there for three days and the there was no housekeeping done. Which was a bit frustrating. But the property itself was clean.

During our four day stay, the one working elevator was never cleaned. There were dirty handprints/streaks and dripping food? stains all over the walls. The carpet was never vacuumed. The fitness room floor was filthy. I took one look at the floor and decided to skip my workout. The breakfast area was spotless. I’m not sure why other areas were so dirty. I hope management sees this review and fixes the problem.

stay was OK. safe, easy access to hwy. rooms have a wet or humid smell, noisey from traffic. nothing to rave about but also nothing enough to complain- just OK.

Rita was amazing. She loves her patrons. when i checked in I was asked if i needed house keeping???? I am staying 5 days and nights yes please.i was told they come every other day and that was fine. when they were supposed to come i went to my room and the only thing done was i got a new set of towels. i called the front desk and asked and was told oh they only do a refresh nothing else and was told they would be there on day 3. nothing and the phone call was made and was told they only come every other day. needless to say i got a new towel 1 time and no room service like trash removal or vaccum or anything. i had to go get toilet paper and what not myself.

The staff was very nice and helpful. When we first entered the room, it looked nice and spacious, including the bathroom. But the ac/heat had a foul smell when we turned it on and didn't go away. Luckily we were able to crack the window and it had a screen. A plug in the ceiling and wall was falling out. And unfortunately, my daughter saw a roach in the bathroom on the evening of the second night. We had to check out early.

New and very clean. The staff is very polite and it offers a good price value choice

The toilet was old & not clean. Too many stains in toilet. Nobody came around with fresh towels.

This is a very nice property at a very fair price. I returned from Vegas sick as heck and needed to hole up for a few days so as not to expose my family. I needed a clean quiet property and this fit the bill. My ONLY complaint: the bed could be firmer. As I spent 48 hours in it, I had a sore back as the mattress was too soft. Otherwise, a very nice property.

Rooms were spacious and comfortable.

I really like this hotel. The room was very clean although it smelled a little musty probably due to heat and humidity but overall 10/10 - will definitely stay here again in the future.

The hotel is very nice, the breakfast was great. The only issues we had were that the room wasn't ready when we checked in, at 5pm, and the pullout couch bed was tiny. Definitely not a queen size bed. We also had to go down and get sheets and blankets for the pullout bed. Overall, it was clean, safe, and nice for the price.

Only thing bad is, the internet was down the whole 3days we were there.

stay was OK. safe, easy access to hwy. rooms have a wet or humid smell, noisey from traffic. nothing to rave about but also nothing enough to complain- just OK.

Property was close to my sisters home and easy to get to. Property is next to Hwy 290 and is loud at night. Above all about average

Very nice room, no issues on our stay

The property is very nice and kept very clean. Rooms were also very clean and bed was super comfortable. The rooms have a nice tv that has access to some apps and a good amount of channels on cable. Overall good experience.

Looks better in person. Very nice & quiet. Rooms had a very humid feel to them, we were new to Texas so it was not expected but overall stay was great! Breakfast was simple but good!

Everything was great. Breakfast is yummy. Bed is comfortable. Everything is clean. Staff is friendly. Hi Inez. We had a great stay.

The front desk clerk was super nice and friendly. She even changed our room when our room tv could not get basic channels. We would return.

The staff was great

No coffee the whole trip, left my debit card, never returned

I stayed in the hotel for three nights and asked for a light for my bathroom vanity and not a single person came to fix it. When I asked to just be switched to another room, they lied to me and said that they were sold out. Terrible service. On top of that, they never served breakfast one day. I won't stay again!!

New and very clean. The staff is very polite and it offers a good price value choice

I had a great experience while staying at this Fairfield Inn. It was clean (appears to be a newer building); excellent customer service, great selection for breakfast. I only wish more restaurants were within walking distance; however, there are a few around the corner. Overall, I had a great stay!

amazing stay. loved the hotel and staff was VERY professional. will stay again when i travel to houston

I can always count on a nice stay when its a Fairfield/Marriot. Staff was super friendly and helpful with my extremely late check in due to a delayed flight. Would definitely stay here again :)

The staff makes this property for sure as they were all friendly and helpful. Gym is excellent and clean. Bed was very comfortable and quiet for a good night’s rest. No food or alcohol is available after breakfast other than a snack shelf. Nothing is close enough to walk - no shopping - no dining - no sidewalks even to walk on.

Quiet area

While not perfect it was good. Little out of the way but for the price not bad. Never used the pool wish I would have. Good hotel. Well maintained. Very good staff.

stay was OK. safe, easy access to hwy. rooms have a wet or humid smell, noisey from traffic. nothing to rave about but also nothing enough to complain- just OK.

Property was close to my sisters home and easy to get to. Property is next to Hwy 290 and is loud at night. Above all about average

My stay was great ! The front desk was very kind ! The room was great n clean ! The location was good ! I had no problem with my stay ! I am def keeping this one in my faves ! Thank you so much.

Great experience!! Loved the convenience of this hotel location while simultaneously feeling private and safe. Lots of great parking lot lighting.

Great location

The property was nice, clean, and up to date. I would have preferred more breakfast options. We stayed over the weekend and it was the same breakfast meun both days. The staff was very friendly (front desk and the guy working the kitchen area). The hotel is not to far from downtown. It took us about 20 mins to get downtown without too much traffic. I would stay again.

The staff makes this property for sure as they were all friendly and helpful. Gym is excellent and clean. Bed was very comfortable and quiet for a good night’s rest. No food or alcohol is available after breakfast other than a snack shelf. Nothing is close enough to walk - no shopping - no dining - no sidewalks even to walk on.

Excellent stay! Highly recommend. Staff was courteous, room was clean. Pool small but nice and quiet. AC worked great. Great location and safe.

This hotel is pretty new. The property is well kept and the staff were very friendly. The complimentary breakfast was also great.

Everything was great. Breakfast is yummy. Bed is comfortable. Everything is clean. Staff is friendly. Hi Inez. We had a great stay.

IT’s was quite, clean and the breakfast was great!

Hotel seemed new and was very clean. Quiet facility. Beds were comfy. Only issue was we wished the breakfast had protein (bacon/sausage) to go with the eggs. Wasn’t a big deal.

Room was very clean, great breakfast options, I felt safe

Horrible breakfasy

I stayed in the hotel for three nights and asked for a light for my bathroom vanity and not a single person came to fix it. When I asked to just be switched to another room, they lied to me and said that they were sold out. Terrible service. On top of that, they never served breakfast one day. I won't stay again!!

The hotel is super nice an descent, it feels modern and clean too. The breakfast was also fenomenal.

The property was nice, clean, and up to date. I would have preferred more breakfast options. We stayed over the weekend and it was the same breakfast meun both days. The staff was very friendly (front desk and the guy working the kitchen area). The hotel is not to far from downtown. It took us about 20 mins to get downtown without too much traffic. I would stay again.

Staff was friendly. Breakfast was great. Nice to know they offered oatmilk fot those that cannot tolerate dairy. Overall, everything was great.