Oasis Palm - All Inclusive
$147
/ night
Avg. for October
Prices for Oasis Palm - All Inclusive
Select dates to see prices and availability
$147
/ night
Avg. for October
Monthly average prices
Nightly prices at Oasis Palm - All Inclusive average $147 in October, the cheapest month, and $236 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $225 |
| February | $236 |
| March | $236 |
| April | $196 |
| May | $179 |
| June | $180 |
| July | $187 |
| August | $179 |
| September | $160 |
| October | $147 |
| November | $174 |
| December | $209 |
J
F
M
A
M
J
J
A
S
Oct · $147
O
N
D
Most expensive: March (~$236)
Cheapest: October (~$147)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a sauna.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a sauna.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free valet parking is available onsite.
Dining
You can enjoy a meal at Sisal Buffet serving the guests of Oasis Palm - All Inclusive, or stop in at the snack bar/deli. Need to unwind? Take a break with a tasty beverage at one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 214 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as coffee/tea makers and blackout drapes/curtains.
Location
Located in Cancun (Zona Hotelera), Oasis Palm - All Inclusive is within a 15-minute walk of Langosta Beach and Playa Tortugas.
What's nearby
Escénica Tower(0.2 miles)
Teatro de Cancún(0.3 miles)
Langosta Beach(0.4 miles)
Nichupté Lagoon(0.4 miles)
Playa Tortugas(0.6 miles)
Marina Albatros(0.7 miles)
Las Perlas Beach(1.1 miles)
Tortuga Beach(1.2 miles)
Puerto Cancun Marina Town Center(2 miles)
Cancun Golf Club at Pok Ta Pok(2.1 miles)
Playa Ancha(2.5 miles)
Plaza Caracol Mall(2.7 miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(2.7 miles)
Puerto Cancun Golf Course(2.9 miles)
UltraMar Ferry Terminal(3 miles)
Cancun Intl. Airport (CUN)(13.5 miles)
Tulum Intl. Airport (TQO)(108.7 miles)
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Location
Boulevard Kukulkan Km 4.5, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Escénica Tower (0.2 miles)
Teatro de Cancún (0.3 miles)
Langosta Beach (0.4 miles)
Nichupté Lagoon (0.4 miles)
Playa Tortugas (0.6 miles)
Marina Albatros (0.7 miles)
Room options
6
Family
1 King Bed
and 2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
5
Standard
1 King Bed
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Oasis Palm - All Inclusive
8
Good
Based on 1,232 verified reviews
Who stays here?
Business
0%
Couple
17%
Family
72%
Group
9%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Oasis Palm - All Inclusive describe a budget-friendly, family-focused resort with a calm, swimmable beach and plentiful activities, but also frequent crowding, long lines, and noticeable wear across rooms and facilities, especially during busy periods.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Reviews of Oasis Palm - All Inclusive describe a budget-friendly, family-focused resort with a calm, swimmable beach and plentiful activities, but also frequent crowding, long lines, and noticeable wear across rooms and facilities, especially during busy periods.
Families appreciate the gentle water, kids activities, and nightly shows, but maintenance of some children's areas and limited loungers or elevators create bottlenecks. Dining is mixed: buffets feel repetitive and reservations can be hard to secure unless upgraded, though certain specialty restaurants earn praise; drink quality varies. Cleanliness and rooms are inconsistent, with dated fittings, odors or pests reported by several guests, while others found acceptable standards; service ranges from warm to slow with occasional sales pressure. Best suited to budget-minded families who value a gentle beach more than modern rooms or seamless dining.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools, kids areas and nightly shows are appreciated, but capacity and upkeep are recurring issues: cold or dirty water, worn kiddie zones, scarce loungers, slow or limited elevators, and understaffed bars that create waits.
Related guest reviews
8
Maria de Lourdes
Jul 15, 2024
·
Stayed 4 nights
Common areas around the main pool were full people’s stuff due to there is nothing to sit
Common areas around the main pool were full people’s stuff due to there is nothing to sit
10
Miler Roberto
Jul 22, 2025
·
Stayed 3 nights
Praia ótima na frente do resort, compote que deixa a desejar e sempre filas seja para fazer as refeicoes nos restaurantes ou para pegar bebida nos quiosques. Uma pena! Precisam de mais funcionarios nos bares
Praia ótima na frente do resort, compote que deixa a desejar e sempre filas seja para fazer as refeicoes nos restaurantes ou para pegar bebida nos quiosques. Uma pena! Precisam de mais funcionarios nos bares
6
Luis Alberto Rodriguez
Aug 4, 2025
·
Stayed 6 nights
Front desk associate were little rude. In the breakfast buffet in Bites food hall hostess and waitress had the worst service ever, the food was great do. I hated going to the bar only one server at all times, to get a beer it took over 15 minutes. The best experience was in the restaurant Cocoa grilled and seafood, we had dinner there every night Rodolfo was our waiter every night amassing service he deserves a raise. Food was excellent as well.
Front desk associate were little rude. In the breakfast buffet in Bites food hall hostess and waitress had the worst service ever, the food was great do. I hated going to the bar only one server at all times, to get a beer it took over 15 minutes. The best experience was in the restaurant Cocoa grilled and seafood, we had dinner there every night Rodolfo was our waiter every night amassing service he deserves a raise. Food was excellent as well.
10
Abraham
May 24, 2025
·
Stayed 5 nights
This is a great hotel but if you are traveling with wheel chair or walker the hotel really need to figure out how yo get an elevator to the pool area from the rooms .the ramps the offer are to incline that if your not strong enough you can lose grip and have an accident!!!! Food was great waiter awesome Leonardo and Francisco from the main buffet are spectacular. No AC in the pizza place thatsuvks
This is a great hotel but if you are traveling with wheel chair or walker the hotel really need to figure out how yo get an elevator to the pool area from the rooms .the ramps the offer are to incline that if your not strong enough you can lose grip and have an accident!!!! Food was great waiter awesome Leonardo and Francisco from the main buffet are spectacular. No AC in the pizza place thatsuvks
6
Lariah
Nov 20, 2025
·
Stayed 7 nights
The Jurassic kids pool is not cared for and was an absolute mess... We went in for about two minutes and left absolutely disgusted.... Tree branches, broken climbing areas, a dead mouse, toilet paper, garbage... It was bad. The kids club rules are frustrating as well, I couldn't take my 2 and 4 year old in at the same time. My two year old could only go in a few days a week for certain hours in the morning andy 4 year old would have to go alone.... So we did not use the kids club. The food was really good. The beach was clean and rooms were fairly clean. The line ups were insane.... Huge line ups to the buffet every morning, huge check in line that took about an hour or more... Overall, we wouldn't return. It was decent but not worth the price.
The Jurassic kids pool is not cared for and was an absolute mess... We went in for about two minutes and left absolutely disgusted.... Tree branches, broken climbing areas, a dead mouse, toilet paper, garbage... It was bad. The kids club rules are frustrating as well, I couldn't take my 2 and 4 year old in at the same time. My two year old could only go in a few days a week for certain hours in the morning andy 4 year old would have to go alone.... So we did not use the kids club. The food was really good. The beach was clean and rooms were fairly clean. The line ups were insane.... Huge line ups to the buffet every morning, huge check in line that took about an hour or more... Overall, we wouldn't return. It was decent but not worth the price.
2
Larnaca
Apr 29, 2025
·
Stayed 1 night
Would not stay again - more than an hour to check in and room not ready. Have to come back and line up for key two hours later. Lift doesnt work so had to either wait20minutes for the line for the only lift working or climb seven stories to our room.
Would not stay again - more than an hour to check in and room not ready. Have to come back and line up for key two hours later. Lift doesnt work so had to either wait20minutes for the line for the only lift working or climb seven stories to our room.
6
Troy
Mar 1, 2025
·
Stayed 1 night
Very slow service at all the restaurants. Food was underwhelming. Majority of restaurants closed the majority of the time. Last bar closes at. 1 am, other things like arcade close much earlier. Adults only pool had no hot tubs, just Luke warm. No room service at all. Restaurants don't allow to go food. Elevators sooo slow, not enough for building.
Very slow service at all the restaurants. Food was underwhelming. Majority of restaurants closed the majority of the time. Last bar closes at. 1 am, other things like arcade close much earlier. Adults only pool had no hot tubs, just Luke warm. No room service at all. Restaurants don't allow to go food. Elevators sooo slow, not enough for building.
4
Laura
Sep 1, 2025
·
Stayed 4 nights
Looks like it is an older property and need serious updating. There was a lot of mold around the roomsand broken furniture, especially around the pool and the beach. The kiddie pool had algae around the outside that looked like it hadnt been cleaned in a very long time. It is unfortunate, but the pictures of this hotel are very misleading. Also, they do not have enough space to seat everyone for dinner at the buffet which makes a huge line to eat dinner. It was wild. You definitely do not want to be waiting on line with three hungry children. The rooms were very small and the beds were full size. The weird thing was that they were very close together. I was really disappointed in this resort and ended up leaving after I saw a huge Roach hanging out on the wall.
Looks like it is an older property and need serious updating. There was a lot of mold around the roomsand broken furniture, especially around the pool and the beach. The kiddie pool had algae around the outside that looked like it hadnt been cleaned in a very long time. It is unfortunate, but the pictures of this hotel are very misleading. Also, they do not have enough space to seat everyone for dinner at the buffet which makes a huge line to eat dinner. It was wild. You definitely do not want to be waiting on line with three hungry children. The rooms were very small and the beds were full size. The weird thing was that they were very close together. I was really disappointed in this resort and ended up leaving after I saw a huge Roach hanging out on the wall.
8
Terri
Apr 7, 2025
·
Stayed 6 nights
It was good. Did not like the fact the cardio equipment was not available for most of my stay and did not offer any alternatives.
It was good. Did not like the fact the cardio equipment was not available for most of my stay and did not offer any alternatives.
4
Tiffeny
Nov 18, 2025
·
Stayed 7 nights
The lines for food was crazy. If you showed up for breakfast at breakfast time you would wait 3 hours to eat. What is posted online as features of this resort ARE NOT what is actually in the resort. It is like a completely different resort. The kids pool is cool but in desperate need of a reno, the cement is all cut up and rips up feet. There are no fridges in the room, even though it states that there are fridges on expedia. The staff were nice but the resort itself was not great. Nice beach though.
The lines for food was crazy. If you showed up for breakfast at breakfast time you would wait 3 hours to eat. What is posted online as features of this resort ARE NOT what is actually in the resort. It is like a completely different resort. The kids pool is cool but in desperate need of a reno, the cement is all cut up and rips up feet. There are no fridges in the room, even though it states that there are fridges on expedia. The staff were nice but the resort itself was not great. Nice beach though.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests cite musty or sewage odors, stained linens, pests, and irregular housekeeping, while a minority report acceptable standards.
Related guest reviews
2
Ana Lorena
Aug 20, 2024
·
Stayed 5 nights
Es el peor hotel en el que he estado. Fueron las peores vacaciones de mi vida. Todos los empleados son groseros y amenazantes. Me tuvieron que cambiar 3 veces de habitaciónes, teniamos 2 habitaciones y el agua olia a caño, en las otras sin aire acondicionado y en todas moho por todos lados. Super sucio todo olia mal!
Es el peor hotel en el que he estado. Fueron las peores vacaciones de mi vida. Todos los empleados son groseros y amenazantes. Me tuvieron que cambiar 3 veces de habitaciónes, teniamos 2 habitaciones y el agua olia a caño, en las otras sin aire acondicionado y en todas moho por todos lados. Super sucio todo olia mal!
2
Tetiana
May 17, 2025
·
Stayed 8 nights
- Check in took w Our first room was dirty, had brown stains on the bedding and curtains. The smell of moist and mold was bad, I tried not to breathe deeply.
- Check in took w Our first room was dirty, had brown stains on the bedding and curtains. The smell of moist and mold was bad, I tried not to breathe deeply.
6
Aghogho
Jul 19, 2024
·
Stayed 7 nights
The restaurant particularly 'the hacienda' I think more should be done to keep the birds outside. No one wants to see a bird eating from a buffet tray meant for people. Not the best in terms of hygiene.
The restaurant particularly 'the hacienda' I think more should be done to keep the birds outside. No one wants to see a bird eating from a buffet tray meant for people. Not the best in terms of hygiene.
2
Viktor
Mar 23, 2025
·
Stayed 7 nights
Very dirty hotel, the room was smelling disgusting
Very dirty hotel, the room was smelling disgusting
4
Katey
Aug 12, 2024
·
Stayed 5 nights
Outside the resort was wonderful but the inside of the hotel room had horrible smell. Smell like sewage or mold, especially the bathroom. The room was old and felt disgusted. We had little to no cold water for shower, we told them, the maintenance came he said it was normal. Even though we upgraded the room it still smells the same. Not going back to Oasis Palm.
Outside the resort was wonderful but the inside of the hotel room had horrible smell. Smell like sewage or mold, especially the bathroom. The room was old and felt disgusted. We had little to no cold water for shower, we told them, the maintenance came he said it was normal. Even though we upgraded the room it still smells the same. Not going back to Oasis Palm.
6
Emilija
Mar 21, 2025
·
Stayed 7 nights
Rooms were dirty and stinky!
Rooms were dirty and stinky!
2
Armando
Oct 13, 2025
·
Stayed 4 nights
Room was not clean and there’s of other things I have pictures to share
Room was not clean and there’s of other things I have pictures to share
2
Saida Jezzin
Nov 9, 2025
·
Stayed 5 nights
My experience at this hotel was very disappointing. The ramps for people with disabilities are a real safety hazard — they’re poorly built and quite dangerous. The safes in the rooms are extremely outdated; you have to carry around the key, which makes no sense if you’re going to the beach. There were cockroaches in the restaurant, which was absolutely unacceptable. The timeshare salespeople were the worst part — they ask you to tell all sorts of lies and even to show your credit cards. The bathrooms are old, small, and uncomfortable. The TVs don’t have Netflix or YouTube, which is surprising these days. And finally, the air conditioner is so noisy that it’s almost impossible to get a good night’s sleep. I definitely wouldn’t recommend this place.
My experience at this hotel was very disappointing. The ramps for people with disabilities are a real safety hazard — they’re poorly built and quite dangerous. The safes in the rooms are extremely outdated; you have to carry around the key, which makes no sense if you’re going to the beach. There were cockroaches in the restaurant, which was absolutely unacceptable. The timeshare salespeople were the worst part — they ask you to tell all sorts of lies and even to show your credit cards. The bathrooms are old, small, and uncomfortable. The TVs don’t have Netflix or YouTube, which is surprising these days. And finally, the air conditioner is so noisy that it’s almost impossible to get a good night’s sleep. I definitely wouldn’t recommend this place.
2
Rami
Jul 17, 2024
·
Stayed 4 nights
Very poor air conditioner is this hotel, in the room is a little bit better - just a little! mini bar working poor, the closing cabinet was broken and we got a really dirty room, there was a technical problem with the drainage system in the shower during the flow of water, a terrible smell of sewage came up, the same situation with the sink next to it.
Very poor air conditioner is this hotel, in the room is a little bit better - just a little! mini bar working poor, the closing cabinet was broken and we got a really dirty room, there was a technical problem with the drainage system in the shower during the flow of water, a terrible smell of sewage came up, the same situation with the sink next to it.
2
JUAN
Jun 20, 2025
·
Stayed 7 nights
This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.
This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and basic, with small or awkward bathrooms, noisy or weak A/C, small beds, aging fixtures and occasional equipment issues (TVs, fridges), plus some noise transfer; Wi-Fi support can be spotty.
Related guest reviews
10
Blanca esthela
Aug 17, 2025
·
Stayed 4 nights
Todo muy bien, solamente en las instalaciones del Cuarto el clima no cortaba por lo que tenía que apagarlo por los niños cuando estaba demasiado frío, el colchón estaba ya sumido para un lado y la base de la cama estaba dañada
Todo muy bien, solamente en las instalaciones del Cuarto el clima no cortaba por lo que tenía que apagarlo por los niños cuando estaba demasiado frío, el colchón estaba ya sumido para un lado y la base de la cama estaba dañada
8
Javier
Jul 21, 2025
·
Stayed 5 nights
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
6
Ovi
Jan 20, 2025
·
Stayed 7 nights
Overall, this is one of the cheapest resorts, and it has almost everything. If you set your expectation according to the price, this is good resort. The service was good. Cleanliness was okay. I had issue with WiFi connection, they did not help me 1st and second try, they asked me to call customer service, and the customer service told me to go to desh, no one were trying to help, as I insisted that this needs to be address, finally one person from the desh helped me and reconnect my wifi. This is should not be that difficult.
Overall, this is one of the cheapest resorts, and it has almost everything. If you set your expectation according to the price, this is good resort. The service was good. Cleanliness was okay. I had issue with WiFi connection, they did not help me 1st and second try, they asked me to call customer service, and the customer service told me to go to desh, no one were trying to help, as I insisted that this needs to be address, finally one person from the desh helped me and reconnect my wifi. This is should not be that difficult.
8
Cora
Dec 31, 2024
·
Stayed 4 nights
Overall a decent property. Rooms were pretty small, AC unit was loud and TV was broken, but we were only on the room to changes, clean up and sleep. We loved that it was right on the beach.
Overall a decent property. Rooms were pretty small, AC unit was loud and TV was broken, but we were only on the room to changes, clean up and sleep. We loved that it was right on the beach.
6
patricija rafaela
Aug 26, 2024
·
Stayed 6 nights
The hotel was nothing special, rooms were outdated, TV with no internet and only spanish channels. Fixed shower no option to shower the kids, shower had had to be 20 years old, bathroom was ok otherwise, the rest of the hotel was so so, food was as well so so, they try to sell you Timeshare on the 2nd day you are there... just refuse the presentation from the start they offer you free massage or something else, just say no... 17K for a time share plus montly payment for $350 to get two vacations.. no thank you deal got sweeter and sweeter the more time you say no.. just walk out if you start over all average the whole experience definitely would not go back to this place
The hotel was nothing special, rooms were outdated, TV with no internet and only spanish channels. Fixed shower no option to shower the kids, shower had had to be 20 years old, bathroom was ok otherwise, the rest of the hotel was so so, food was as well so so, they try to sell you Timeshare on the 2nd day you are there... just refuse the presentation from the start they offer you free massage or something else, just say no... 17K for a time share plus montly payment for $350 to get two vacations.. no thank you deal got sweeter and sweeter the more time you say no.. just walk out if you start over all average the whole experience definitely would not go back to this place
4
Laura
Sep 1, 2025
·
Stayed 4 nights
Looks like it is an older property and need serious updating. There was a lot of mold around the roomsand broken furniture, especially around the pool and the beach. The kiddie pool had algae around the outside that looked like it hadnt been cleaned in a very long time. It is unfortunate, but the pictures of this hotel are very misleading. Also, they do not have enough space to seat everyone for dinner at the buffet which makes a huge line to eat dinner. It was wild. You definitely do not want to be waiting on line with three hungry children. The rooms were very small and the beds were full size. The weird thing was that they were very close together. I was really disappointed in this resort and ended up leaving after I saw a huge Roach hanging out on the wall.
Looks like it is an older property and need serious updating. There was a lot of mold around the roomsand broken furniture, especially around the pool and the beach. The kiddie pool had algae around the outside that looked like it hadnt been cleaned in a very long time. It is unfortunate, but the pictures of this hotel are very misleading. Also, they do not have enough space to seat everyone for dinner at the buffet which makes a huge line to eat dinner. It was wild. You definitely do not want to be waiting on line with three hungry children. The rooms were very small and the beds were full size. The weird thing was that they were very close together. I was really disappointed in this resort and ended up leaving after I saw a huge Roach hanging out on the wall.
6
Beatriz Antonia Jaen
Jun 26, 2025
·
Stayed 2 nights
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
4
Evelia
Jul 21, 2024
·
Stayed 2 nights
The air conditioning is bad. It was soooo hot in our room at night.
The air conditioning is bad. It was soooo hot in our room at night.
4
Freddy
Jan 23, 2025
·
Stayed 3 nights
Its noise at night, rooms are a little older,
Its noise at night, rooms are a little older,
4
Jayesh
Dec 13, 2024
·
Stayed 4 nights
Rooms are not what they look like. No information on how the washrooms look like before booking which came to us as a surprise. Very tiny washrooms. Basically the whole premise looks pretty at the entrance but old and worn down in the living areas
Rooms are not what they look like. No information on how the washrooms look like before booking which came to us as a surprise. Very tiny washrooms. Basically the whole premise looks pretty at the entrance but old and worn down in the living areas
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service varies widely: some staff are friendly and helpful, but check-in can be very slow, bar and restaurant teams feel understaffed, and pushy upgrade or timeshare pitches and tiered wristbands often affect access and experience.
Related guest reviews
2
Daniela
Dec 9, 2025
·
Stayed 4 nights
This was a terrible hotel from customer service to property. You had to make a line for everything for breakfast buffet and for dinner as well which we’ve never experienced at another resort. Not to mention the terrible customer service at check in super rude and took 4 hours to check us in there was a big line. Look it up on TikTok other guests made videos. Also when we got to the ro they were painting the walls!!!! Crazy, so please don’t waste your money
This was a terrible hotel from customer service to property. You had to make a line for everything for breakfast buffet and for dinner as well which we’ve never experienced at another resort. Not to mention the terrible customer service at check in super rude and took 4 hours to check us in there was a big line. Look it up on TikTok other guests made videos. Also when we got to the ro they were painting the walls!!!! Crazy, so please don’t waste your money
2
Sandra Ribeiro
Apr 25, 2025
·
Stayed 4 nights
The photos on Expedia are misleading — many are from the neighboring Sens property, which is also owned by Oasis. When you arrive, you’re faced with limited dining options, long lines (sometimes over an hour just to eat), and some restaurants require reservations. Access to certain pools and restaurants is also restricted unless you pay for an upgrade. They blame Expedia for the confusion but still pressure you to upgrade. They also push timeshares aggressively, which is frustrating. The poolside bar on the Oasis side was filthy — definitely not a place you’d want to eat or drink from. I don’t recommend this resort or any Oasis property. They constantly try to charge extra for everything. I upgraded just to get decent food, but my room stayed the same. If you want a relaxing vacation, book somewhere else.
The photos on Expedia are misleading — many are from the neighboring Sens property, which is also owned by Oasis. When you arrive, you’re faced with limited dining options, long lines (sometimes over an hour just to eat), and some restaurants require reservations. Access to certain pools and restaurants is also restricted unless you pay for an upgrade. They blame Expedia for the confusion but still pressure you to upgrade. They also push timeshares aggressively, which is frustrating. The poolside bar on the Oasis side was filthy — definitely not a place you’d want to eat or drink from. I don’t recommend this resort or any Oasis property. They constantly try to charge extra for everything. I upgraded just to get decent food, but my room stayed the same. If you want a relaxing vacation, book somewhere else.
4
Aaron
Jan 7, 2025
·
Stayed 4 nights
Took our family of 10 to this resort and was very disappointed. My wife and I have travelled to Cancun for 8 years staying at all inclusive resorts each time. This was by far the worst one we have stayed at. The staff was not friendly whatsoever, with the one exception being our waiter at the buffet one lunch. Hardly any smiles and often giving off the impression we were bothering them wanting to get a drink. The food was also the worst we have had. The worst part was that we figured the kids could survive on the french fries and chicken nuggets at the very least, but each lunch they were cold and not very good. We don't have high expectations with food at all inclusives. The OP had the least choices and the smallest buffet from all the resorts we have been to. We picked OP because it seemed to be kid friendly. This wasn't really the case though. The kids zone was okay, but nothing great. The worst part was we had our 6 year old get sick and throw up one night. Most of the throw up was caught in a waste basket, but some did get on the bed spread. They charged us $50 because they had to now clean it! Kids get sick and my expectation for a family resort is that a simple cleaning of linens wouldn't be an up charge. We have had a few times through the years where kids get sick, and I have never had another hotel/resort charge us. Don't stay here. Didn't ruin our trip but better choices out there.
Took our family of 10 to this resort and was very disappointed. My wife and I have travelled to Cancun for 8 years staying at all inclusive resorts each time. This was by far the worst one we have stayed at. The staff was not friendly whatsoever, with the one exception being our waiter at the buffet one lunch. Hardly any smiles and often giving off the impression we were bothering them wanting to get a drink. The food was also the worst we have had. The worst part was that we figured the kids could survive on the french fries and chicken nuggets at the very least, but each lunch they were cold and not very good. We don't have high expectations with food at all inclusives. The OP had the least choices and the smallest buffet from all the resorts we have been to. We picked OP because it seemed to be kid friendly. This wasn't really the case though. The kids zone was okay, but nothing great. The worst part was we had our 6 year old get sick and throw up one night. Most of the throw up was caught in a waste basket, but some did get on the bed spread. They charged us $50 because they had to now clean it! Kids get sick and my expectation for a family resort is that a simple cleaning of linens wouldn't be an up charge. We have had a few times through the years where kids get sick, and I have never had another hotel/resort charge us. Don't stay here. Didn't ruin our trip but better choices out there.
6
Roberto
Jul 10, 2025
·
Stayed 5 nights
The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.
The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.
8
Miguel
Oct 11, 2023
·
Stayed 1 night
There are different tiers of all inclusive that are not explained on the booking website. Depending on your tier you are treated as an VIP or as a someone unimportant. This is extremely frustrated as a guest. I dislike this kind of treatment for guests. Everyone should be treated the same. Will not recommend this hotel only for that specific reason.
There are different tiers of all inclusive that are not explained on the booking website. Depending on your tier you are treated as an VIP or as a someone unimportant. This is extremely frustrated as a guest. I dislike this kind of treatment for guests. Everyone should be treated the same. Will not recommend this hotel only for that specific reason.
4
Alexis Carmelo
Apr 16, 2025
·
Stayed 5 nights
We had a great vacation but the timeshare people sit right across the elevator and that was annoying
We had a great vacation but the timeshare people sit right across the elevator and that was annoying
6
Beatriz Antonia Jaen
Jun 26, 2025
·
Stayed 2 nights
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
8
Ricardo
Jul 24, 2025
·
Stayed 6 nights
I like it in general great property plenty amenities and activities. Staff is very limited on information. I think smile’s cost more. If someone is smiling at you or being nice or helping is because they want to sell something at you. Too many sells force people very little service staff.
I like it in general great property plenty amenities and activities. Staff is very limited on information. I think smile’s cost more. If someone is smiling at you or being nice or helping is because they want to sell something at you. Too many sells force people very little service staff.
8
Victor
May 6, 2025
·
Stayed 3 nights
Need to do a better job with checking in. 2 hours waiting in line to check in to room.
Need to do a better job with checking in. 2 hours waiting in line to check in to room.
10
Celia
Mar 10, 2025
·
Stayed 3 nights
I like the staff in the buffet area,in the bar by the beach, and the coffee and me and actually all of the staff in the resorts,they are all accommodating,they are all so hardworking and nice,they always give a great service , thanks to all of them
I like the staff in the buffet area,in the bar by the beach, and the coffee and me and actually all of the staff in the resorts,they are all accommodating,they are all so hardworking and nice,they always give a great service , thanks to all of them
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Beachfront setting with calm, shallow water suits children, and buses or nearby ferries make getting around easy.
Related guest reviews
10
Reina
Jul 20, 2024
·
Stayed 4 nights
The staff was excellent and very helpful. The pools and beaches were great. The facilities were kept very clean
The staff was excellent and very helpful. The pools and beaches were great. The facilities were kept very clean
10
Leonid
Feb 27, 2025
·
Stayed 7 nights
Like the beach. Always calm. Great for kids and adult who does not like waves
Like the beach. Always calm. Great for kids and adult who does not like waves
10
AARON ELIEZER VELASQUEZ
Jun 4, 2025
·
Stayed 2 nights
La playa muy limpia.
La playa muy limpia.
10
Jonathon
Mar 5, 2024
·
Stayed 9 nights
The staff are GREAT always smiling, food was good, this property is right by buses and taxi's.
The staff are GREAT always smiling, food was good, this property is right by buses and taxi's.
8
Diana Elisa Neaves
Apr 4, 2025
·
Stayed 4 nights
Todo estuvo muy bien, el staff fue amable en todo momento y siempre se mostraron deseosos de ayudar. Lo único es que desde un principio tenían equivocado el número de días en nuestra reservación, al principio no la encontraban y a los 2 días dejó de funcionar nuestra llave, en recepción corrigieron el error y fue el único inconveniente que tuvimos. El hotel está excelente para familias, hay variedad de restaurantes y aunque haya mucha gente la atención es rápida. Me gustó también mucho la ubicación ya que está justo al lado del ferry de xcaret y de ahí puedes salir a Islas mujeres y otros lugares si lo deseas. Yo le daría un 4.9
Todo estuvo muy bien, el staff fue amable en todo momento y siempre se mostraron deseosos de ayudar. Lo único es que desde un principio tenían equivocado el número de días en nuestra reservación, al principio no la encontraban y a los 2 días dejó de funcionar nuestra llave, en recepción corrigieron el error y fue el único inconveniente que tuvimos. El hotel está excelente para familias, hay variedad de restaurantes y aunque haya mucha gente la atención es rápida. Me gustó también mucho la ubicación ya que está justo al lado del ferry de xcaret y de ahí puedes salir a Islas mujeres y otros lugares si lo deseas. Yo le daría un 4.9
8
Javier
Jul 21, 2025
·
Stayed 5 nights
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
10
Rafael
Jul 2, 2025
·
Stayed 4 nights
Excellent ambient, close to downtown
Excellent ambient, close to downtown
8
HECTOR
Apr 30, 2024
·
Stayed 5 nights
La ubicación, playa y albercas muy buenas.
La ubicación, playa y albercas muy buenas.
8
James
Mar 20, 2025
·
Stayed 7 nights
Location
Location
10
Juan Antonio
Apr 1, 2024
·
Stayed 4 nights
El hotel superó nuestras expectativas, súper bonito, muy limpio, el personal muy muy amable y accesible, y cuenta con todo lo necesario para pasar unas excelentes vacaciones! Tiene varias albercas muy amplias, la playa está muy limpia, tiene área de niños, la comida de los restaurantes está muy fresca y rica, mucha variedad de platillos, ademas te dan la opción de disfrutar de comidas rápidas, todo tipo de cafés, bebidas y nieve para los niños durante todo el día. Además de estar muy céntrico, tiene al lado el barco pirata, el Ferri y la torre en donde puedes ver todo Cancún, de noche se ve hermoso! Mi familia y yo definitivamente volveremos! Lo recomiendo ampliamente!
El hotel superó nuestras expectativas, súper bonito, muy limpio, el personal muy muy amable y accesible, y cuenta con todo lo necesario para pasar unas excelentes vacaciones! Tiene varias albercas muy amplias, la playa está muy limpia, tiene área de niños, la comida de los restaurantes está muy fresca y rica, mucha variedad de platillos, ademas te dan la opción de disfrutar de comidas rápidas, todo tipo de cafés, bebidas y nieve para los niños durante todo el día. Además de estar muy céntrico, tiene al lado el barco pirata, el Ferri y la torre en donde puedes ver todo Cancún, de noche se ve hermoso! Mi familia y yo definitivamente volveremos! Lo recomiendo ampliamente!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Feedback is mixed: buffets often feel repetitive or low quality, drinks can taste watered down, and long waits or hard-to-get reservations are common unless upgraded; a few specialty venues earn praise, and several illness reports appear in reviews.
Related guest reviews
4
Marina
Nov 11, 2025
·
Stayed 7 nights
Buffet and beach food was awful. Pools are freezing.
Buffet and beach food was awful. Pools are freezing.
8
YuXiu
Feb 23, 2024
·
Stayed 4 nights
Overall a good experience but the food is limited option as early booking required for the wanted restaurant and not many choices, I only had a chance to pick between two buffets, since I was on excursion most of the time. If you stay at Sens/Grand Oasis, the resort room is nicer and with more food option. Alcohol is offered all day long till 1am. Late night slack is without fruit option. Right outside is the $1 bus shuttle that will take to downtown and etc., pretty convenient.
Overall a good experience but the food is limited option as early booking required for the wanted restaurant and not many choices, I only had a chance to pick between two buffets, since I was on excursion most of the time. If you stay at Sens/Grand Oasis, the resort room is nicer and with more food option. Alcohol is offered all day long till 1am. Late night slack is without fruit option. Right outside is the $1 bus shuttle that will take to downtown and etc., pretty convenient.
6
Mathieu
Aug 3, 2025
·
Stayed 5 nights
The day to day personel is great, beach is nice and the cleaness is good. They have personel from 2 different company for activities, so the possibility are almost endless. There are free shows in the evening that my kids loved, same thing for activities in the day, arcade center when you need a break of the beach an pools. But the food is not steady, one day it's great, the next it's disgusting. Also, many levels of client, so you get lost in where you are allowed and not, what you can use and not, where you can eat and where not... And most of all, the commercial pressure... You almost can't just arrive and go on with your vacation, meeting with a representative that will try to sell you stuff, first morning, meeting of over 2 hours trying to get you to join the oasis VIP club, or whatever other levels of club. They don't let you go, you say no and... But there's one last deal I can offer you... it will just take 30 seconds... but there's an other option.......... non stop. representatives at every corner trying to sell tours or activities, it's good, but then, it's also too much.
The day to day personel is great, beach is nice and the cleaness is good. They have personel from 2 different company for activities, so the possibility are almost endless. There are free shows in the evening that my kids loved, same thing for activities in the day, arcade center when you need a break of the beach an pools. But the food is not steady, one day it's great, the next it's disgusting. Also, many levels of client, so you get lost in where you are allowed and not, what you can use and not, where you can eat and where not... And most of all, the commercial pressure... You almost can't just arrive and go on with your vacation, meeting with a representative that will try to sell you stuff, first morning, meeting of over 2 hours trying to get you to join the oasis VIP club, or whatever other levels of club. They don't let you go, you say no and... But there's one last deal I can offer you... it will just take 30 seconds... but there's an other option.......... non stop. representatives at every corner trying to sell tours or activities, it's good, but then, it's also too much.
6
Jorge Gonzalez
Apr 21, 2025
·
Stayed 8 nights
The hotel itself was great. Just the app to do reservations for dinner never worked. Asked staff regarding this no other solution for dinner reservations so we had to eat Dinner buffet all week without getting to try anything more. Drinks and bars and pool where amazing.
The hotel itself was great. Just the app to do reservations for dinner never worked. Asked staff regarding this no other solution for dinner reservations so we had to eat Dinner buffet all week without getting to try anything more. Drinks and bars and pool where amazing.
4
Joree
Jul 21, 2025
·
Stayed 4 nights
I would not recommend this hotel. The rooms were outdated and dirty and small! The restaurants and food available were not good! We paid to upgrade to the hotel next-door in order to be able to use their restaurants and pool. That was a little better, but not by much. At the upgraded hotel, there were no chairs around the pool to sit on. The only chairs available were at the beach. So while my kids were swimming in the pool, I had nowhere to sit. There was only one bartender at each bar, so you would stand in line for a good 15 minutes to get a drink. The drinks had a chemical taste to them. Most of the restaurants were the same way. At the sushi restaurant, there was only one person working. So I stood in line one day for 45 minutes to get sushi by the pool. The little kitchen areas around the pool with food, were terrible! The hamburgers were definitely not hamburgers! No outdoor bar to sit at. The pool is also closed every night at 8 PM, which is pretty early when your kids want to stay swimming. Entertainment didn’t start until after 10 PM. So as your kids are trying to sleep, the very loud music goes until midnight. I definitely would not recommend going here. But you get what you pay for. I learned my lesson. I will definitely pay more money to stay at a nicer resort.
I would not recommend this hotel. The rooms were outdated and dirty and small! The restaurants and food available were not good! We paid to upgrade to the hotel next-door in order to be able to use their restaurants and pool. That was a little better, but not by much. At the upgraded hotel, there were no chairs around the pool to sit on. The only chairs available were at the beach. So while my kids were swimming in the pool, I had nowhere to sit. There was only one bartender at each bar, so you would stand in line for a good 15 minutes to get a drink. The drinks had a chemical taste to them. Most of the restaurants were the same way. At the sushi restaurant, there was only one person working. So I stood in line one day for 45 minutes to get sushi by the pool. The little kitchen areas around the pool with food, were terrible! The hamburgers were definitely not hamburgers! No outdoor bar to sit at. The pool is also closed every night at 8 PM, which is pretty early when your kids want to stay swimming. Entertainment didn’t start until after 10 PM. So as your kids are trying to sleep, the very loud music goes until midnight. I definitely would not recommend going here. But you get what you pay for. I learned my lesson. I will definitely pay more money to stay at a nicer resort.
2
Sandra Ribeiro
Apr 25, 2025
·
Stayed 4 nights
The photos on Expedia are misleading — many are from the neighboring Sens property, which is also owned by Oasis. When you arrive, you’re faced with limited dining options, long lines (sometimes over an hour just to eat), and some restaurants require reservations. Access to certain pools and restaurants is also restricted unless you pay for an upgrade. They blame Expedia for the confusion but still pressure you to upgrade. They also push timeshares aggressively, which is frustrating. The poolside bar on the Oasis side was filthy — definitely not a place you’d want to eat or drink from. I don’t recommend this resort or any Oasis property. They constantly try to charge extra for everything. I upgraded just to get decent food, but my room stayed the same. If you want a relaxing vacation, book somewhere else.
The photos on Expedia are misleading — many are from the neighboring Sens property, which is also owned by Oasis. When you arrive, you’re faced with limited dining options, long lines (sometimes over an hour just to eat), and some restaurants require reservations. Access to certain pools and restaurants is also restricted unless you pay for an upgrade. They blame Expedia for the confusion but still pressure you to upgrade. They also push timeshares aggressively, which is frustrating. The poolside bar on the Oasis side was filthy — definitely not a place you’d want to eat or drink from. I don’t recommend this resort or any Oasis property. They constantly try to charge extra for everything. I upgraded just to get decent food, but my room stayed the same. If you want a relaxing vacation, book somewhere else.
6
Luis Alberto Rodriguez
Aug 4, 2025
·
Stayed 6 nights
Front desk associate were little rude. In the breakfast buffet in Bites food hall hostess and waitress had the worst service ever, the food was great do. I hated going to the bar only one server at all times, to get a beer it took over 15 minutes. The best experience was in the restaurant Cocoa grilled and seafood, we had dinner there every night Rodolfo was our waiter every night amassing service he deserves a raise. Food was excellent as well.
Front desk associate were little rude. In the breakfast buffet in Bites food hall hostess and waitress had the worst service ever, the food was great do. I hated going to the bar only one server at all times, to get a beer it took over 15 minutes. The best experience was in the restaurant Cocoa grilled and seafood, we had dinner there every night Rodolfo was our waiter every night amassing service he deserves a raise. Food was excellent as well.
4
Iara alexandra
Dec 29, 2025
·
Stayed 5 nights
Não gostei do hotel, os quartos são muito antigos e são sujos, o hotel é muito velho, os restaurantes Buffet servem as mesma coisas e tem muitas filas todos os restaurantes, os restaurante a la carte uns falam que precisa de reserva e nunca consegue sempre tem uma fila enorme, pior hotel All inclusive que já fiquei. Não recomendo!
Não gostei do hotel, os quartos são muito antigos e são sujos, o hotel é muito velho, os restaurantes Buffet servem as mesma coisas e tem muitas filas todos os restaurantes, os restaurante a la carte uns falam que precisa de reserva e nunca consegue sempre tem uma fila enorme, pior hotel All inclusive que já fiquei. Não recomendo!
10
Casimiro
Sep 24, 2024
·
Stayed 3 nights
Excelente muy buena sus comidas y en general la atención. No tiene buenas opciones para restaurantes de reserva y muy extraño lo celosos que eran con el espumante. En todas partes tenían espumantes y en ninguna daban para tomar.
Excelente muy buena sus comidas y en general la atención. No tiene buenas opciones para restaurantes de reserva y muy extraño lo celosos que eran con el espumante. En todas partes tenían espumantes y en ninguna daban para tomar.
4
Hector Alonso Contreras-
Jun 5, 2024
·
Stayed 7 nights
My family and I got food poisoning eating there. There was poop on a chair in one of the buffets. Horrible experience. Will never stay here again Do not recommend
My family and I got food poisoning eating there. There was poop on a chair in one of the buffets. Horrible experience. Will never stay here again Do not recommend
Was this helpful?
AI-generated summary based on recent guest reviews
10
Joseph
Jul 21, 2026
·
Stayed 6 nights
Such a great resort for such a reasonable cost. Very kid-friendly too.
Such a great resort for such a reasonable cost. Very kid-friendly too.
6
Amy Lissette Rivas
Jul 2, 2026
·
Stayed 4 nights
the staff was not helpful at all and honestly I just dont recommend the hotel at all. take your money else where.
the staff was not helpful at all and honestly I just dont recommend the hotel at all. take your money else where.
4
Alejandro
Jun 28, 2026
·
Stayed 6 nights
This is an all inclusive but really not so only a few restaurants are open and later for dinner you have to pay to get in a restaurant you get a few waters when you get there than you have to pay for bottled water. The bathroom design makes it uncomfortable if you have kids with you shower uses glass tile which you can see the body not completely but still and no shower door so water everywhere.
This is an all inclusive but really not so only a few restaurants are open and later for dinner you have to pay to get in a restaurant you get a few waters when you get there than you have to pay for bottled water. The bathroom design makes it uncomfortable if you have kids with you shower uses glass tile which you can see the body not completely but still and no shower door so water everywhere.
4
Ehudes Ariel
Jun 26, 2026
·
Stayed 4 nights
Ok
Ok
6
Marie-Pierre
Jun 25, 2026
·
Stayed 7 nights
Property is kid friendly
Property is kid friendly
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
Security deposit
USD 30 per accommodation on arrival.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Oasis Palm - All Inclusive
Is parking available at the property?
Yes, free parking is available on-site.
Is breakfast offered, and what type is it?
Yes, breakfast is included in the all-inclusive package, featuring a variety of options. Specific details about the type of breakfast are not provided.
Are pets allowed at the property?
Pets are not allowed at this property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
Where is the property located in relation to key landmarks?
The property is located along Boulevard Kukulkan, approximately 2.6 miles from the Cancun Convention Center and 5 miles from downtown Cancun. It is also close to several beaches and attractions.
Does the property have a swimming pool?
Yes, the property features multiple outdoor swimming pools, including a children's pool. The operational hours and seasonal availability are not specified.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Cancun trip?
What do room rates usually run at Oasis Palm - All Inclusive in Cancun?
Over the next 60–90 days, room rates at Oasis Palm - All Inclusive in Cancun typically land around $176 a night for two guests, ranging from $167 to $179.
When is it least crowded at Oasis Palm - All Inclusive in Cancun?
August is the quietest month to visit Oasis Palm - All Inclusive in Cancun, while November is the busiest. Expect crowds to fall sharply after July, with the lightest demand through late summer.
Which month has the lowest rates at Oasis Palm - All Inclusive in Cancun?
October is the cheapest month to stay at Oasis Palm - All Inclusive in Cancun, averaging $176 a night; March is the priciest at $284. October’s lower rates come even though August is the quietest month for crowds, so the calmest and cheapest times don’t match exactly.
What attractions and travel styles suit Oasis Palm - All Inclusive in Cancun?
Oasis Palm - All Inclusive in Cancun sits in Quintana Roo near Langosta Beach, Nichupté Lagoon and Playa Tortugas, making it easy to mix beach time with short excursions. The hotel is well suited to families and couples looking for a beach-and-relaxation stay with spa-friendly amenities.
How does the nightly price at Oasis Palm - All Inclusive in Cancun compare to recent weeks?
The current price at Oasis Palm - All Inclusive in Cancun is $158 per night for 2 guests, which is low for this hotel: about 20% below its $195 average over the last 60 days. Most nights over that period fell between $149 and $255.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: 165.51261657028198USD
- 2026-10-16: 161.90555614582823USD
- 2026-10-17: 159.47696414259337USD
- 2026-10-18: 156.87112080215454USD
- 2026-10-19: 157.12796802285766USD
- 2026-10-20: 156.92819796231078USD
- 2026-10-21: 156.7911647562866USD
- 2026-10-22: 156.45237202139282USD
- 2026-10-23: 156.7911647562866USD
- 2026-10-24: 156.961367201416USD
- 2026-10-25: 156.92764914346313USD
- 2026-10-26: 157.20408233679197USD
- 2026-10-27: 156.96417989801023USD
- 2026-10-28: 160.04247051333616USD
- 2026-10-29: 160.04247051333616USD
- 2026-10-30: 160.04247051333616USD
- 2026-10-31: 163.66035295944212USD
- 2026-11-01: 172.68339788081357USD
- 2026-11-02: 168.01126872953796USD
- 2026-11-03: 176.79953923823547USD
- 2026-11-04: 168.4847450397644USD
- 2026-11-05: 168.41634849087524USD
- 2026-11-06: 168.50745241958617USD
- 2026-11-07: 168.34896382673642USD
- 2026-11-08: 166.9887506139984USD
- 2026-11-09: 168.34896382673642USD
- 2026-11-10: 168.45881334921262USD
- 2026-11-11: 166.97292062036132USD
- 2026-11-12: 168.01126872953796USD
- 2026-11-13: 168.53206351478576USD
- 2026-11-14: 168.38539167774962USD
- 2026-11-15: 172.68339788081357USD
- 2026-11-16: 168.3147141005249USD
- 2026-11-17: 168.53912955744931USD
- 2026-11-18: 168.2005083284454USD
- 2026-11-19: 168.45881334921262USD
- 2026-11-20: 168.2005083284454USD
- 2026-11-21: 168.2005083284454USD
- 2026-11-22: 168.3173895924072USD
- 2026-11-23: 168.34896382673642USD
- 2026-11-24: 176.79953923823547USD
- 2026-11-25: 168.3147141005249USD
- 2026-11-26: 167.05315107565306USD
- 2026-11-27: 168.50745241958617USD
- 2026-11-28: 168.45881334921262USD
- 2026-11-29: 168.3147141005249USD
- 2026-11-30: 168.52678113337706USD
- 2026-12-01: 168.2005083284454USD
- 2026-12-02: 168.34896382673642USD
- 2026-12-03: 168.38539167774962USD
- 2026-12-04: 168.2005083284454USD
- 2026-12-05: 168.5293022699585USD
- 2026-12-06: 168.34896382673642USD
- 2026-12-07: 168.2005083284454USD
- 2026-12-08: 168.50381649472044USD
- 2026-12-09: 168.6478642916412USD
- 2026-12-10: 168.45881334921262USD
- 2026-12-11: 168.2005083284454USD
- 2026-12-12: 168.2005083284454USD
- 2026-12-13: 168.2005083284454USD
- 2026-12-14: 168.2005083284454USD
- 2026-12-15: 168.54756764723203USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Cash deposit: USD 30 per stay for guests under 26 years old
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 25 years old
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Late check-out is available for a fee (subject to availability)
- An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
General
Restaurant
Non-Smoking Rooms
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Facial Treatments
Kids Club
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Private beach
Beach (Nearby)
Billiards
Playground
Child Pool
Pool Outdoor
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Water Park
Parking
Parking
Free Parking
Parking Onsite
Internet
WiFi