City Express Plus by Marriott Tijuana

Todo muy bien. Pocas áreas Comunes.

I didn't like that there was no ice buckets and ice was only available on the Lobby floor.

Parking is easy, safe and secure

A weird hotel. The lobby is on the second floor and there are only two elevators. It’s very crowded when there is a function. The buttons take you to the parking garage or first level randomly. The room was furnished by ikea and the shower is just inside the main door, the toilet is the only separate room. It was very clean though and the bed was extremely comfortable Until 1:30 am when a couple of women opened the door with a key they were given. I had the safety latch on so they kept trying to force the door. The young man at the front desk said it was his error and he rented our room mistakenly. I had to get a new key in the morning. Overall it is a hotel but not a Marriot Bonvoy. It’s weird

Es un buen hotel con excelentemente ubicado en la ciudad de Tijuana. El servicio de sus dependientes es excelente y siempre con disposición al apoyo. El problema en su instalación son sus elevadores, son solo dos, pequeños y no tienen uno de servicio, así que si trae mucho equipaje puede padecer en los elevadores, o viajar entre room service.

I travel with a service dog and this hotel always goes out of there way to make my stay comfortable and safe for me and my dog.

In this hotel they have a party salon and the music was too loud till late on that day we stayed.

Easy parking

location of hotel was convenient, however vehicle window was broken and items stolen from inside while parked in the underground parking area of hotel

Had my car broken in, could not see anyone because they don't have enough surveliance cameras. They were going to investigate, when I called back for status manager told me, I needed a police report. I don’t leave there and I have to go in person. Very disappointing!!

The room was not as clean and stocked as usual. House keeping need to be better.

Floor was not cleaned prior to our arrival. There was also smeared “something” on bathroom walls that we asked be cleaned along with the floors which were not done. Our door didn’t lock when we closed it and could easily be opened without a room key. We asked to have it fixed and the following day had to ask that it be fixed again because it was never done. Staff was friendly and helpful but our concerns were never addressed.

clean room good stay overall

Bad Experience – Would Not Recommend Our stay was very disappointing. The room had a strong sewer smell. During the night, we found a bed bug and killed it. After that, it was too uncomfortable to stay, so we decided to leave. While repacking, we saw another bug on the floor. At checkout, they asked if everything was fine—I said no, there were bugs in the room. The staff didn’t seem surprised or interested, just said “thank you for staying.” That reaction said it all.

Cama sucia, y no atendieron mi solicitud

Hotel cleanliness and upkeep has gone down, from previous visits. Room was dirty, bed sheets stained and smelly. The floor was dirty dusty. The shower had mold stains. Spoke to the front desk they are very helpful and understanding moved me right away. The second room was a bit better at least the bed sheets were clean.

Room smelled pretty bad, was not properly cleaned, old and damaged furniture.

Overall nice to stay in this hotel . But cleanness was bad . Bed sheets not clean , floors not clean all around .

Clean rooms

The floor was it clean at like others times .. to dusty and the floor shower please they need to be clean !!

Todo estaba limpio. Lo único que no me gustó fue que las puertas del baño y de la regadera no tienen suficiente privacidad, y no es muy cómodo cuando vas con otras personas que no tienes confianza al momento de entrar al baño.

The property listing says they have airport shuttle but does not specify about its limited availability or timing. The room didn’t even have a chair to sit on, coffee machine or other basic things. There is a reason we choose Marriott and it defeated the purpose.

El ruido de todos los cuartos y pasillo se traspasa mucho, y los ductos de aire generan mucho ruido aunque esten apagados. La tv no se puede usar, no te permite usar apps, ni transmitir el celular. Pura tv abierta.

El detalle que la habitación que nos dieron, cuando uno se bañaba quedaba a nivel el baño con la habitación y se salía el agua por debajo de la puerta del baño. Quedaba un mojadero.

Clean facility, excellent customers service. I wish the bathrooms had door for privacy. It is very inconvenient with an open bathrooms.

Just don’t like the bathroom and shower door designs are not very private because of the lines they have, allowing you to see the interior.

Room was not as clean as I expected it and the shower is difficult to take if you are staying with friends because it doesn’t have changing area to it.

Se sale el agua de la regadera y se moja todo el cuarto.

Limpieza excelente. Escusado difícil acceso, regadera piso resbalosisimo. En general al buen servicio, cómodo y céntrico.

Clean. Nice. Modern. Shower door leaks. But waterfall shower was nice. Good area.

Checking in process was super slow. Took about 45 mins standing in line to check in.

I have chosen this property in the past because it’s conveniently located near downtown. However, this time around it took us nearly an hour of waiting to check in. The hotel had made more reservations than rooms available and I was given a different room than what I had originally reserved. It was the last room left so I had to take it or otherwise I’d have to find somewhere else to stay at around midnight. There were several people in line that were led without rooms even though they had made reservations. During the morning, our sleep was interrupted at least five times by staff. The worst part was that they would immediately barge in after an initial knock. There were discrepancies at the front desk since we were asked three times if we were checking out the same day. Our reservation was for a weekend.

Floor was not cleaned prior to our arrival. There was also smeared “something” on bathroom walls that we asked be cleaned along with the floors which were not done. Our door didn’t lock when we closed it and could easily be opened without a room key. We asked to have it fixed and the following day had to ask that it be fixed again because it was never done. Staff was friendly and helpful but our concerns were never addressed.

The staff was great! The room was clean! We had a small issue where the A/C stopped working and they switched us rooms without hesitation. If we come back, we will definitely stay here again!

Overall the hotel was nice but our check-in process was a nightmare. We waited over an hour to get our keys and that was with us being persistent. I don’t think we will be staying at this hotel for our future visits in Tijuana.

Llegue a las 23:53 y personal del lobby de hotel me comentó que no había habitaciones disponibles. Le comenté que tengo reserva y en mi hoja de reserva viene información que puedo presentarme hasta 00:00. Personal del hotel se tardo en responderme, comentando que estan buscar la política del hotel y al no encontrar nada( o al revés, encontró que si tengo la razón) me dió una habitación. Quede con mal sabor en la boca sobre el hotel y personal, poco profesional. Sí, había una habitación, pero por qué tenía que estar esperando, discutir durante 1 hora para que me de una habitación

Outstanding customer service!

Buen cuarto y buena amabilidad del personal.

Todo muy bien, solo que en la mañana antes del check out tocaron y como no respondimos nos abrieron la puerta. Aclaro que nuestra estancia era de una noche, así que no había necesidad de limpieza aún.

Pésimo, para el registro tuvimos que hacer fila y tomo más de 1 hora. En la habitación no había toallas ni jabones o shampoo, en la noche solicitamos estos accesorios y dijeron que no había servicio que en la mañana nos los brindarían, lo que no ocurrió. Se supone que es un Hotel Plus y que tiene el respaldo de Marriott, pero deja mucho que desear.

Muy cerca del CAS.

Great location

Awesome location near by places to eat safe easy parking

Great location near restaurants and shopping.

Ubicación

Excelente ubicación

Muy conveniente, cerca de centro comercial y tiendas

Buena ubicación, cerca de la frontera, pero alrededores un poco insegura

La ubicación excelente

EXCELENTE UBICACIÓN Y BUEN LUGAR PARA DESCANSAR CERCA DEL AEROPUERTO

El tema del Desayuno incluido es lamentable Por q hacen una diferencia y al final tienes q pagsf una cantidad extra, cuando va incluido en en el hospedaje q pague

The property was good and the rooms are great but the only complain is the free breakfast which is not free only the bread and some stuff and they say 6am the breakfast starts and there wasnt even coffee to serve yourself or any breakfast

El desayuno continental HORRIBLE

Solo les haría la observación respecto a al Buffet, falta variedad.

SE NOS METIO EL AGUA A LA HABITACION. el horario del desayuno es terrible. busca otra opcion.

Todo estuvo bien . Lo único que puedo opinar negativamente es el Desayuno continental, no hay muchas opciones , es algo limitado. Si quieres desayunar mejor tienes que pagar 350 pesos extra lo cual no vale la pena, ya que hay mejores opciones fuera del hotel Y a mucho mejor precio. Igual manera me volvería a quedar ahí , es cómodo , limpio y tranquilo.

Sería exelente de no ser por su desayuno incluído que es muy limitado y el mejorarlo duplica el costo los desayunos disponibles a una cuadra de ahí, en mi estancia no ví a nadie tomar el desayuno extendido deberían valorar ese tema

en generalme gusto todo excepto lo del desayuno muy escaso a pesar de ser continental

The room service food preparation needs major improvement.I ordered the classic burger, and it was clearly not made with fresh ingredients. It looked old and had been reheated in a microwave oven. Also, there need to be more coffee options. Everything else about the hotel was mostly fine for me.

Internet access was easy. When we booked our hotel we were told breakfast was included. When we arrived it took a while for the man to check us in and he wasn’t too friendly. He was just like let’s get this over with. He was actually the one that explained what breakfast was included. Basically the breakfast that was included was juice, milk, yogurt and cereal. If you wanted eggs and waffles that would be an extra cost. We tried going up to our rooms but needed something to help transport our luggage. That thing barely fit in the elevator. We get to our room and there was a bad smell. Tried figuring out the AC but it wasn’t strong at all. There was no conditioner provided. We called and asked for tooth brushes and toothpaste but we had to pay for the tooth paste. I’ve stayed at many different hotels and when they say breakfast is included it is actual breakfast and they include toiletries. We also had baby food for my baby that needed to be refrigerated but there was no fridge. Two things I did like about this hotel was the security staff. They are always out at night helping guests get to the lobby to check in. The lobby is actually on the second floor I believe. Which I thought was weird. The second is the amount of parking spaces they have. There have been times were other hotels have ran out of parking spaces for their guests. S