Comfort Suites Grove City - Columbus South

Very weak WiFi could connect at all from second floor only first floor. Also, equipment in fitness room didn’t work. We stay 7 nights and and I requested to clean fully every 2 days only once whole time there. Very disappointed. Noise level was sometimes loud with garbage trucks every day outside the hotel. I would not stay there again.😠

Only complaint I got is I was told the pool was close. I was offered to go to the pool next door but it was also close. This hotel having a pool was one of the reasons I booked it. But other than that we'll worth the stay. Very friendly and helpful staff

Never see staff when you need help elevator was broken, but yet sent everybody that was checking in that day on the fourth floor. The hallway for the stairs was very hot. The pool you couldn’t even swim in it due to very very cold.

Great stay but the pool is super cold and no indication of when the pool heater will be fixed.

The lady on the phone when booking never told me the pool was closed so my kids and I were very disappointed as that’s the only reason we were staying, there was people running through the hallways all night long until 4am. & the lady in the morning making breakfast got very rude with my kids when they were getting juice.

Staff were nice and helpful. Clean room. only thing i disliked was the pool not being open.

The pool isn’t open 9-9 as they say in the morning they “try” to have it open at 9 but it isn’t. The people at the hotel were very rude. Other guest in pool was very disrespectful nothing was done in regards to this. Pool very cold not the cleanest. The only good thing was the spacious room and microwave/fridge in room.

Pool was closed

The pool hasn't worked for months yet someone from the staff said it was great...

Nice and clean. Breakfast is included. There is a indoor pool. Enjoy our stay there!

Room was very dirty ...under the pull out bed was disgusting

Overall my room was clean and a good space. It had a king size bed and a pull-out sofa bed as well. It also had a microwave and fridge, which is nice when traveling. It was either a new hotel or recently renovated as things seemed updated. Some downsides to this property: -while overall I felt safe, I never saw anyone at the desk after I checked in, including at 5:30am when I left. Had I known the front desk wasn’t staffed I may have found other options. The elevator also did not require access to get to the floors and I wish it did for security purposes. -the gym equipment was lacking. 2 of the 4 cardio machines weren’t working and they only had a basic weight set. The wallpaper in the gym was peeling and it looked like there was mold on the wall. The water refill station was also out of water. -I stayed for 3 days and my room was never turned or cleaned- not even trash taken out. I primarily stayed here for location and convenience and overall, it served that purpose.

Room was very dirty, carpets need a deep clean. Did not get cleaned on the second day of our three day stay. Tub plug wouldn’t seal, but also didn’t drain properly. Pool was not open. Our keys were disabled on our second day, so we had to go down to the desk to get new keys for our room. Overall disappointed, and did not have high standards in the first place.

Finally got a clean room. First night found a bed bug and so I went to the desk to switch rooms. The lady was very accommodating but it was an adventure to find a room that was in good condition. I ended up switching three times before I got a room that was doable. I felt like a hotel inspector. Some rooms were half fast cleaned, another had a leaking fridge as I entered. I don’t have any proof but several days when I returned it was clear someone entered the room and didn’t even make the bed. Just pulled out any towels and reset some. Very minimal. You would think if housekeeping ever entered, they would at least make the bed, but nope. Only thing saving this stay from a one star was the front desk lady that was really helpful and understanding.

From the outside and the lobby, it looks pristine and new. The room looked as expected but the ac controls didn’t work so we were freezing. The bathrooms were not fully clean as I found hair in the sink and shower and there was a little bit of mold in the shower. Breakfast was limited due to a trucking delay. Wasn’t the woman running its fault. She did a great job. Just didn’t have what she needed to do her best job. I didn’t smell and chlorine in the pool so I worried about sanitation. But actually enjoyed that it wasn’t overly chlorinated. The pool wasn’t checked frequently enough and was out of towels but the staff when alerted made it right quickly. Overall a decent stay. Just could have been cleaner.

Room was half clean bathroom and floor smelled like urine they don’t mop lobby floors

Room wad spacious and clean. Carpets in main areas are worn. Stairwells were very dirty. Overall, nice facility and convenient location.

Overall, a decent hotel. Good breakfast. It was evident the cleaning staff did not clean the entire room before us, as the pullout sofa still had used sheets on it. The carpet on the hallways and stairwell could be replaced as the high traffic is evident. Nice shower and pool. Not very quiet, as we could hear children running around above us and could hear each time someone shut the door to the stairwell across from us. Friendly staff that were very accommodating though!

The customer service is terrible. There was a few roaches found in our room. I have a video as well as photo evidence. I was told I would be issued a refund but I haven’t heard anything back. I’ve been reaching out constantly and getting the run around. I didn’t wanna make this review but something has to happen.

Yikes!! One word: cockroaches. I think that’s enough said.

Room was great and location was central

Very clean, staff was friendly. Halls were quiet at night, didn't hear lots of noise from other rooms. Spacious rooms. Blackout curtains were great for sleeping in. Good selection of breakfast foods.

It was really loud having the room right next to the exit

Only two issues. I had to reset the plug for the heater/AC unit and TV was unplugged.

Very weak WiFi could connect at all from second floor only first floor. Also, equipment in fitness room didn’t work. We stay 7 nights and and I requested to clean fully every 2 days only once whole time there. Very disappointed. Noise level was sometimes loud with garbage trucks every day outside the hotel. I would not stay there again.😠

Room was nice and clean but had a musty smell. No hot water for morning shower and breakfast had no milk and other breakfast items due to truck delivery not in yet, not hotels fault but management could have gone to store for milk for kids' cereal.

Unable to block the 10 spot lights from shining in the room all night because there is only a see through shade on the windows and no curtains. A large group of guests thought the parking lot, in the middle of the night, was a great place to party and scream. You hear doors all night along with the traffic. It’s a great place to stay if you don’t need to sleep!

The property was located right off of the highway and easy to get to. There are multiple restaurants in the area as well as shopping. The hotel and rooms were clean and the breakfast was good. But, sleeping was almost impossible between the noise off of the highway and the people running up and down the halls. You hear everything in the rooms.

Black out shades are not blackout

Room wad spacious and clean. Carpets in main areas are worn. Stairwells were very dirty. Overall, nice facility and convenient location.

Staff was very accommodating.

The woman who checked us in during the evening hours has excellent customer service skills and was awesome to me and my family. I will definitely be back!

Hotel was clean, but the staff needs more training. Took a long time to check in due to understaffing and lack of training.

Clean room, amazing staff, very friendly.

How everything was clean. I didn’t like how there was normally no one at the front desk. You have to wait until someone comes back up and that was for checking in and checking out.

The lady at the front desk was very helpful! We went with our softball team and they put us on the same floor and were overly nice. Room was very clean!

Michele at the front desk is an amazing asset for this hotel. Wonderful personality and very helpful. Also, the young man that works in the mornings is awesome as well! Our room was very clean and we liked the updated features.

The staff was not very accommodating.

The location was great. The rooms were clam and the bed was very comfortable. The lady at the front desk was awesome!

This was a terrible stay for me. The front desk staff were unable to check me in because they could not figure out how to place a CC hold for incidentals. I was kept waiting in the lobby for 58 minutes before they finally agreed to give me a key to my prepaid room. I was tol dthey needed to make a copy of my CC so when a manager came later I could be "checked in for real." I found out later that day that the front desk clerk did not have authorization to access that part of the check in system. The only problem was lack of training and insufficient help at the front desk. On check in I discovered that each of the four drawers has a used bath mat or towel in it. I told they front desk and they said "they should not be there." No kidding! It was loud in the hallway and on the floor above us. Not teh fault of staff, but made for a poor night\'s sleep. The following morning I discovered the shower did not darin so I ended up ankle deep in water. Gross Lastly, I has asked for the manager to contact me on their arrival so i could discuss my check in experience. That did not happen. The manager came in, did whatever was needed, and left. My concerns were not addressed, and I will never stay at this hotel again. The location is great, but within their walls it was sub-par on every level.

Rooms were clean, spacious and comfy. Staff was friendly. Walkable to nearby restaurants and gas station. Short 15 minute drive to short north Columbus area where we did a fun pub crawl. We didn't want to pay the high prices of hotel stay on high street so we opted for a short drive for something more affordable. Would recommend!

Locally central to everything and clean

We were in town for business and this was an excellent stay not far from downtown

This new hotel is very clean and smells so good! The king suite was very comfortable. The staff was responsive. Breakfast was above average. The location is close to everything.

Nice and clean area around many shopping areas.

Property was clean quiet and easy to access from the highway.

Very clean, convenient to everything, safe area, easy to get on the interstate. Just wish breakfast would have been open after 9:00.

Easy access to restaurants

close to the expressway and dining options.

Clean, easy to check in, nearby to multiple places to eat, shops and the Berliner fields

No one was at the front desk, only a sign. Room was clean but could be cleaner. Bathtub plug did not work. Breakfast was good, and kept stocked.

Clean, and close to many restaurants, beds were comfortable and rooms were large. Breakfast was good the first two mornings the third they didn’t have anything and still had a hour to go for breakfast. Parking with a trailer is tuff, upon check in they didn’t have any room keys ( front desk clerk had to walk us to our rooms and let us in) got our keys the next morning. Overall it was fine.

Very friendly, clean and great breakfast

Clean large room, comfortable easy access parking was not the best especially with an enclosed trailer. When we checked in, they were out of keys so the desk clerk had to walk us to our room and open our room doors that night ( got keys the next morning. Breakfast was good first 2 mornings the 3rd morning they were out of everything and still had a hour left to serve.

I thought the breakfast was probably one of the worst I've ever had. If those were eggs I'm a chicken. There was no butter for your toast the bacon had a really funny taste on Christmas Day I guess it's the only time they serve bacon it was very very minimal not even any fresh fruit

Wouldn't recommend breakfast unless you love waffles. No variety, no fruit, eggs were cold.

No darkening shade in room, light able to shine into room. No regular coffee at breakfast—was told that manager hadn’t ordered any. Breakfast equipment broken. Other patrons upset with breakfast area.

From the outside and the lobby, it looks pristine and new. The room looked as expected but the ac controls didn’t work so we were freezing. The bathrooms were not fully clean as I found hair in the sink and shower and there was a little bit of mold in the shower. Breakfast was limited due to a trucking delay. Wasn’t the woman running its fault. She did a great job. Just didn’t have what she needed to do her best job. I didn’t smell and chlorine in the pool so I worried about sanitation. But actually enjoyed that it wasn’t overly chlorinated. The pool wasn’t checked frequently enough and was out of towels but the staff when alerted made it right quickly. Overall a decent stay. Just could have been cleaner.

Room was nice and clean but had a musty smell. No hot water for morning shower and breakfast had no milk and other breakfast items due to truck delivery not in yet, not hotels fault but management could have gone to store for milk for kids' cereal.

Hotel was very nice. Staff was friendly. Only complaint and it’s a HUGE one is that at breakfast there was a note that due to staffing, breakfast was first come first served and once what they put out initially was gone that was it.