Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered?

A complimentary local cuisine breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed with a pet fee of USD 125.00 per accommodation, per night, and a pet deposit of USD 75 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers features such as wheelchair-accessible registration desk, public washrooms, and parking. There are also elevators, step-free entrances, and assistive listening devices available.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Jacksonville, within a 15-minute drive of St. Johns Town Center and EverBank Stadium. It is approximately 9.1 miles from Jacksonville Naval Air Station and 8 miles from Jacksonville Zoo and Gardens.

Are children allowed at the property?

Children are welcome at the property, and kids can stay for free up to a certain age.

Home2 Suites By Hilton Jacksonville Downtown

What guests think

Across recent reviews, Home2 Suites By Hilton Jacksonville Downtown is praised for friendly, accommodating staff, spacious rooms with kitchenettes, and a convenient downtown location near highways, the stadium, and restaurants.

Several guests report limited parking at night, despite some noting free or safe parking during the day. Breakfast feedback is mixed, while the attached restaurant/bar is often praised, with a few complaints about cold or salty dishes. A handful mention noise, HVAC or water pressure quirks, and occasional housekeeping lapses or check-in/billing hiccups. Expect a comfortable, modern stay with minor trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is often limited at night, though some guests appreciated free or safe parking. The on-site restaurant/bar and fitness center are noted positively; one Wi‑Fi outage reported and one review mentions no pool.

Related guest reviews

10

Shanna

Sep 3, 2025

·

Stayed 3 nights

The room was spacious and clean. The beds were comfortable and the breakfast was good. It is close to the convention center and the in house restaurant/bar is good.

8

Clyde

May 31, 2025

·

Stayed 2 nights

The hotel was great, room was nicely appointed. Parking was a challenge, especially at night. The lot was full and we had to park next door. Also, the water pressure was minimal, shower, sink and toilet.

10

Wysenerlie

Sep 15, 2025

·

Stayed 1 night

No parking fee

10

David

Nov 21, 2024

·

Stayed 2 nights

Very nice hotel in an excellent location. Plenty of parking which was free, so that is an added bonus. My room was spacious and clean. The fitness center was nice too. This is in a great location and easy walk to local shops and businesses.

10

Natalie

Jun 22, 2025

·

Stayed 1 night

Great place to stay . Easy access to great restaurants on and off the property. Very spacious rooms

8

Tamyra

Sep 12, 2024

·

Stayed 1 night

This property is right off the highway so it was easy to find. It is downtown so be careful it is alot of homelessness and people who come to your window asking for change. My room was spotless and I did feel safe. I do not like the parking- it is full and overflow parking is at the Jimmy John’s next door. I worried about my car being towed when I couldn’t find a spot. This is the only Home2Suites in the city without a pool and no neighboring pool access to a sister property unfortunately. I would stay again though.

8

Olivia

May 5, 2025

·

Stayed 4 nights

All of the staff seemed pretty friendly. My room was nice enough. There was a dirty towel underneath my sink vanity when I checked in so I’m wondering about how thoroughly they clean the rooms. I had seen that parking was a problem the reviews. I stayed for 4 days and noticed that the parking lot is only full past 7 pm. You can see my picture during the day there’s plenty of parking but if you get in late there is not alot of parking mostly the EV and handicap spots open. I think most people are just passing through for one night and they leave early in the morning. The location is pretty good. Right next to the highway. A short walk a few blocks to a grocery store and a park. Close to the stadium. The breakfast was alright. All in all not bad if you’re passing through!

10

Whitneyann

Jun 2, 2025

·

Stayed 1 night

I only stayed for one night. The hotel was clean, fairly new, and my room was clean, staff was nice. The parking is minimal at night. I recommend coming with one car if you can.

8

Leland

Sep 30, 2024

·

Stayed 2 nights

The property was utterly gorgeous and very well themed. The free breakfast was the best that I’ve experienced with lots of options and cooked food. While we were there the cable and WiFi wasn’t available. Also, our room door wasn’t level or something so I had to have someone help open and shut it to lock. It needed to get slammed extremely hard in order to lock it when leaving. There were a lot of dogs staying and the garbage can outside by the dog walk area was overflowing with smelly bags. Overall though, the staff was nice although no concessions for the lack of TV and WiFi. Food was good and the decor was top notch. Our room had a full kitchen minus a stove but had a dishwasher and garbage disposal. The bedding was clean and comfortable.

8

Himel

Nov 4, 2024

·

Stayed 2 nights

Hotel is modern, clean with friendly staff. What we didn't like was both days we stayed, there were no parking available. Parking lot was full and had to park outside of the property without any street lighting. Then there were loud cars revving right outside our window.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests found the hotel very clean, but multiple reviews cite dirty bathrooms or showers, hair, or sour odors, indicating inconsistencies.

Related guest reviews

10

Joe

Dec 18, 2025

·

Stayed 2 nights

Room and facility was spotless. Shower had previous rust-like leakage which dried and is an eye sore but otherwise worked fine. Staff was really nice, courteous, and followed up on everything. Great experience!

10

Donna

Oct 26, 2025

·

Stayed 1 night

The room was clean and the king bed was very comfortable. Great nights sleep. I liked having the night light in the bathroom. Liked having the kitchenette. Will definitely stay again!

10

Michael

Dec 14, 2025

·

Stayed 5 nights

Room was clean and staff was excellent. Ivan fixed the safe in my room also so i could secure my valuables.

6

Meg

Apr 13, 2025

·

Stayed 1 night

When we checked in the front desk staff was very friendly and quick. Upon visiting our room we immediately noticed that the floor was extremely dirty, lots of food crumbs and hair. The counters in the kitchenette were dirty and there was dried food spills in the sheets - yuck! When we returned to the front desk the staff was immediately understanding and apologetic. They switched us to a new and clean room on a different floor with no hesitation and asked that we submit the photos of our room to them in order to address the issue with the cleaning staff. This is clearly an ongoing issue with the cleaning crew and not lack of hospitality from the front desk staff. When we arrived to the new room we were pleased with the room, view, location, and most importantly the hospitality of the front desk lady.

4

Patricia

Apr 3, 2025

·

Stayed 1 night

Bathroom not very clean especially the shower was covered with hair on the floor. Ick! The newly opened restaurant was a disappointment. The restaurant was not busy but our food arrived cold and way too salty. I expected more for the price that we paid for the room.

6

Casiopia

Jan 26, 2025

·

Stayed 2 nights

The property location was convenient and inviting. However, parking was an issue Saturday night. The supplies were low as they were waiting on a delivery. No housekeeping, the bathroom smelled sour and not cleaned well. Overall, the spacing was amazing and the structure was modern and welcoming. Breakfast was limited and dry. But having it available was nice. Would stay again. Staff was pleasant.

8

Olivia

May 5, 2025

·

Stayed 4 nights

All of the staff seemed pretty friendly. My room was nice enough. There was a dirty towel underneath my sink vanity when I checked in so I’m wondering about how thoroughly they clean the rooms. I had seen that parking was a problem the reviews. I stayed for 4 days and noticed that the parking lot is only full past 7 pm. You can see my picture during the day there’s plenty of parking but if you get in late there is not alot of parking mostly the EV and handicap spots open. I think most people are just passing through for one night and they leave early in the morning. The location is pretty good. Right next to the highway. A short walk a few blocks to a grocery store and a park. Close to the stadium. The breakfast was alright. All in all not bad if you’re passing through!

10

Whitneyann

Jun 2, 2025

·

Stayed 1 night

I only stayed for one night. The hotel was clean, fairly new, and my room was clean, staff was nice. The parking is minimal at night. I recommend coming with one car if you can.

10

shannon

May 22, 2025

·

Stayed 1 night

Property was very clean and staff was welcoming! Highly recommend

10

Miguel

May 26, 2025

·

Stayed 1 night

Hotel was clean and the staff was exceptionally friendly and respectful

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with kitchenettes and functional layouts, but some guests report loud HVAC or hard-to-adjust temperature, low water pressure, road noise, and an occasional Wi‑Fi/cable outage.

Related guest reviews

10

John

Nov 25, 2024

·

Stayed 1 night

Brand new hotel with plenty of good parking and helpful staff. Room was large, clean and comfortable. One small complaint is that the HVAC unit was quite loud and couldn’t be turned off.

10

Karen

Dec 6, 2025

·

Stayed 1 night

Everything was great, rooms just too cold when we arrived and we had to turn the a/c off to get comfortable

10

Shanna

Sep 3, 2025

·

Stayed 3 nights

The room was spacious and clean. The beds were comfortable and the breakfast was good. It is close to the convention center and the in house restaurant/bar is good.

8

Clyde

May 31, 2025

·

Stayed 2 nights

The hotel was great, room was nicely appointed. Parking was a challenge, especially at night. The lot was full and we had to park next door. Also, the water pressure was minimal, shower, sink and toilet.

10

Donna

Oct 26, 2025

·

Stayed 1 night

The room was clean and the king bed was very comfortable. Great nights sleep. I liked having the night light in the bathroom. Liked having the kitchenette. Will definitely stay again!

10

Susan

Dec 3, 2024

·

Stayed 1 night

It was nice to have a full kitchen and seperate sitting area, comfy beds

10

Mary

Dec 15, 2024

·

Stayed 2 nights

Comfortable, clean, attractive room. Appreciated the curtain between the bed and small sofa, which allowed one occupant to snooze while another reads. Good complimentary breakfast. Convenient sandwich shop next door, which allowed us to obtain dinner without having to drive around (and get lost) on the confusing Jacksonville streets.

8

Lina

Nov 20, 2024

·

Stayed 1 night

Very clean and spacious rooms. Quite loud at night though with the road noise.

8

Leland

Sep 30, 2024

·

Stayed 2 nights

The property was utterly gorgeous and very well themed. The free breakfast was the best that I’ve experienced with lots of options and cooked food. While we were there the cable and WiFi wasn’t available. Also, our room door wasn’t level or something so I had to have someone help open and shut it to lock. It needed to get slammed extremely hard in order to lock it when leaving. There were a lot of dogs staying and the garbage can outside by the dog walk area was overflowing with smelly bags. Overall though, the staff was nice although no concessions for the lack of TV and WiFi. Food was good and the decor was top notch. Our room had a full kitchen minus a stove but had a dishwasher and garbage disposal. The bedding was clean and comfortable.

8

Michele

Mar 5, 2025

·

Stayed 1 night

Room was nice and spacious. Had a hard time adjusting the temperature. Breakfast was horrible. Liked the fact that there was free parking and close to restaurants.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, with proactive communication, though a few guests reported late-night check-in unresponsiveness, room-type not honored, or billing mistakes.

Related guest reviews

10

Jennifer

Jul 5, 2025

·

Stayed 1 night

There was an issue with the room we had booked. The hotel made sure to call us and let us know we had new rooms that we adjoining at no cost. Communication is much appreciated. Will stay again.

6

Damarlie

Dec 1, 2024

·

Stayed 1 night

The room was very clean and spacious. I appreciate the general manager intervening to assist me because the front desk agent wanted to double charge me. I paid through Expedia and she was telling me that I didn't pay.

10

Joe

Dec 18, 2025

·

Stayed 2 nights

Room and facility was spotless. Shower had previous rust-like leakage which dried and is an eye sore but otherwise worked fine. Staff was really nice, courteous, and followed up on everything. Great experience!

10

Michael

Dec 14, 2025

·

Stayed 5 nights

Room was clean and staff was excellent. Ivan fixed the safe in my room also so i could secure my valuables.

10

David

Mar 16, 2025

·

Stayed 1 night

Employees were extremely friendly and accommodating. Hotel location is convenient for numerous attractions in Jacksonville. The area was also quiet and safe. Plenty of parking and an on-site restaurant was also nice.

6

Audra

Apr 11, 2025

·

Stayed 1 night

I booked a room with two queen beds. When we arrived and went to the front desk, I was told there weren’t any rooms with two beds available. I booked this room almost a month prior. They said one king bed was the best they could do. So we took that room and I had to share a bed with my aunt. They didn’t offer to compensate any part of the booking. I didn’t ask them to but if you didn’t have what I booked, normally businesses want to make it right in some way. If I was there with my uncle, one king bed room wouldn’t have worked and they would’ve had to provide two rooms to make it right. Just disappointed in how it was handled. Hotel itself was clean and had complimentary breakfast and free parking.

10

Megan

Dec 23, 2025

·

Stayed 1 night

The front desk attendant was excellent. The area was nice. The room was clean.

10

Monica

Jul 20, 2025

·

Stayed 2 nights

EXCELLENT front desk service.

10

Kris

Jul 15, 2025

·

Stayed 3 nights

Property was very nice. Staff was super friendly. Would definitely stay there again.

4

frederic

Jul 20, 2025

·

Stayed 1 night

I chose this property because it stated 24/7 check in. Upon arriving at the property from 24 straight hours of flying around 1 am, we found a door closed, with no one at the front desk, no one answering the phone, no one answering the intercom. After banging for 15 minutes on every window, an attendant showed up, was visibly annoyed , did not apologize. Never again. Better options around

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AI-generated summary based on recent guest reviews

Location

Convenient downtown base near I‑95, the stadium, convention center, shops, and restaurants, with several guests finding it easy to walk or drive. Some felt the surrounding area is industrial or has visible homelessness.

Related guest reviews

10

Karl

Oct 18, 2025

·

Stayed 2 nights

Went for a Jags game. Service was great parking felt safe. Easy to get to restaurants and the game.

10

Shanna

Sep 3, 2025

·

Stayed 3 nights

The room was spacious and clean. The beds were comfortable and the breakfast was good. It is close to the convention center and the in house restaurant/bar is good.

10

Sharice Jameka

Dec 10, 2024

·

Stayed 1 night

We were only here for 1 night. My kids and I were down for a concert. The location was perfect, and only 10 minutes away from the arena. The stay was comfortable and pleasant. Very close to shopping and restaurants. Breakfast was a added bonus.

10

Lorelei

Sep 7, 2025

·

Stayed 2 nights

This was our second trip to Jacksonville and our 2nd stay at Home2 Suites. It's centrally located downtown and has easy access to any day trips you have planned. We'll be staying here again on our 3rd trip. The only thing that bothered me was that the decaf coffee and regular coffee machines in the lobby were never hot. I

8

Ryan

Jan 17, 2025

·

Stayed 2 nights

Hotel was clean and very friendly staff, surrounding area was a little more business industrial than expected. No complaints about the hotel itself.

10

christian

Nov 16, 2024

·

Stayed 1 night

Nice place, close to 95

10

David

Nov 21, 2024

·

Stayed 2 nights

Very nice hotel in an excellent location. Plenty of parking which was free, so that is an added bonus. My room was spacious and clean. The fitness center was nice too. This is in a great location and easy walk to local shops and businesses.

8

Tamyra

Sep 12, 2024

·

Stayed 1 night

This property is right off the highway so it was easy to find. It is downtown so be careful it is alot of homelessness and people who come to your window asking for change. My room was spotless and I did feel safe. I do not like the parking- it is full and overflow parking is at the Jimmy John’s next door. I worried about my car being towed when I couldn’t find a spot. This is the only Home2Suites in the city without a pool and no neighboring pool access to a sister property unfortunately. I would stay again though.

10

Anh

Apr 27, 2025

·

Stayed 2 nights

Short walk to downtown dining area

8

Olivia

May 5, 2025

·

Stayed 4 nights

All of the staff seemed pretty friendly. My room was nice enough. There was a dirty towel underneath my sink vanity when I checked in so I’m wondering about how thoroughly they clean the rooms. I had seen that parking was a problem the reviews. I stayed for 4 days and noticed that the parking lot is only full past 7 pm. You can see my picture during the day there’s plenty of parking but if you get in late there is not alot of parking mostly the EV and handicap spots open. I think most people are just passing through for one night and they leave early in the morning. The location is pretty good. Right next to the highway. A short walk a few blocks to a grocery store and a park. Close to the stadium. The breakfast was alright. All in all not bad if you’re passing through!

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from great variety to limited or poor quality with items running out. The attached restaurant/bar is often praised, though one guest reported cold, overly salty food.

Related guest reviews

6

Sadaf

Dec 5, 2024

·

Stayed 1 night

Very nice and clean room but breakfast was not good at all. They ran out of bread, one of the staff was telling the guest that why they are eating too much yogurt! No eggs or warm breakfast. The hot water for tea was cold. In general hotel room was great but terrible service.

10

Shanna

Sep 3, 2025

·

Stayed 3 nights

The room was spacious and clean. The beds were comfortable and the breakfast was good. It is close to the convention center and the in house restaurant/bar is good.

6

Casiopia

Jan 26, 2025

·

Stayed 2 nights

The property location was convenient and inviting. However, parking was an issue Saturday night. The supplies were low as they were waiting on a delivery. No housekeeping, the bathroom smelled sour and not cleaned well. Overall, the spacing was amazing and the structure was modern and welcoming. Breakfast was limited and dry. But having it available was nice. Would stay again. Staff was pleasant.

10

Brad

Mar 27, 2025

·

Stayed 3 nights

The restaurant onsite was great!

8

Leland

Sep 30, 2024

·

Stayed 2 nights

The property was utterly gorgeous and very well themed. The free breakfast was the best that I’ve experienced with lots of options and cooked food. While we were there the cable and WiFi wasn’t available. Also, our room door wasn’t level or something so I had to have someone help open and shut it to lock. It needed to get slammed extremely hard in order to lock it when leaving. There were a lot of dogs staying and the garbage can outside by the dog walk area was overflowing with smelly bags. Overall though, the staff was nice although no concessions for the lack of TV and WiFi. Food was good and the decor was top notch. Our room had a full kitchen minus a stove but had a dishwasher and garbage disposal. The bedding was clean and comfortable.

8

Michele

Mar 5, 2025

·

Stayed 1 night

Room was nice and spacious. Had a hard time adjusting the temperature. Breakfast was horrible. Liked the fact that there was free parking and close to restaurants.

10

Robert H

Nov 1, 2024

·

Stayed 1 night

Room very functional and a good value. Good breakfast options.

8

David

Dec 3, 2024

·

Stayed 7 nights

Property was new. Breakfast options were very limited.

10

AMANDA

Apr 13, 2025

·

Stayed 2 nights

The staff was very friendly and the hotel was clean. The breakfast was terrible.

6

Srikant

Nov 18, 2024

·

Stayed 1 night

Well maintained space but breakfast was not so good

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $198	17 $333
18 $158	19 $198	20 $194	21 $177	22 $159	23 $159	24 $159
25 $143	26 $173	27 $187	28 $186	29 $159	30 $169	31 $167

Su	Mo	Tu	We	Th	Fr	Sa
1 $196	2 $178	3 $186	4 $194	5 $174	6 $165	7 $167
8 $143	9 $178	10 $192	11 $186	12 $164	13 $163	14 $163
15 $143	16 $178	17 $192	18 $191	19 $164	20 $163	21 $164
22 $139	23 $138	24 $138	25 $152	26 $153	27 $152	28 $157
29 $189	30 $179

Home2 Suites By Hilton Jacksonville Downtown

About this property

Location

Room options

Suite, 1 Bedroom

Studio Suite, 2 Queen Beds

Studio, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible (Hearing)

Studio, 2 Queen Beds, Accessible (Hearing)

Studio Suite, 2 Queen Beds, Accessible, Bathtub

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Roll-In Shower)

Studio, 1 King Bed, Accessible (Roll-In Shower)

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews of Home2 Suites By Hilton Jacksonville Downtown

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites By Hilton Jacksonville Downtown

Prices for upcoming dates