Baymont by Wyndham Houston Brookhollow

Very limited breakfast options Deposit was stolen/ not returned No Ice . Ice machines broken Staff is very inconsistent .

No elevator. Ice machine only on 3rd floor. No variety of breakfast menu.

Very mediocre stay. Was given option to pay extra for early check-in, but called ahead to confirm and was told it would be an hour later. When I checked an hour later, was told the hotel was full and wouldn’t be ready until original check-in time. When I arrived it was clear the hotel was NOT full. Elevator was broken, air conditioner was barely holding on. Entire hotel smelled like marijuana. Light in bathroom did not work. Entire facility was run down. I knew I wasn’t staying in a 5-star hotel, but a clean environment that doesn’t smell is not too much to ask for, in my opinion.

Internet down & couldn’t take credit card. had to go to atm for cash. Elevators also out of commission.

Lady at the front desk was so sweet and was always smiling and respectful. The elevator was bring so we had to use the stairs being in the third floor. Really nice home for the area it's in.

Broken elevator and ice machine. molds in bathroom , no fire alarm , blood stain on towels, stains on sofa and chairs and so many bad things I can not even mention. It was a total disaster.

Elevator was not working. I stayed 3 nights and room service was not provided even a single time even after requesting. Property is old and stains and spots are on the walls and doors. Bed sheets were clean though.

Elevator was broken. Given an accessible room on the first floor which would have been fine but the tub didn’t drain. Second room was ok, but the clerk said “there are no other rooms available” and then she came up with one. Parking lot was empty. Rear door from the parking lot did not respond to my key. Breakfast was pitiful—but I didn’t expect much.

This is what you get for $60 and less. Had a pretty bad experience here. When entering we found the elevator not working. Then while climbing up to our room, we saw that atleast 3 light bulbs were missing from the room. We had book the hotel for an event that we had to leave for in 1 hour, so we just wanted to take a bath. Then we found that the shower was broken. Wee were told that there was only 1 other room available and that had a broken lock. After fighting with the front desk they gave us another room which had a broken lock, and a very dirty sofa seat. Then we woke up early for the breakfast and found it empty of food at near mid service. Staff was not apologetic and then we met other residents all of whom had complaints (clogged sink etc). Terrible experience

It was roaches everywhere in the room my family had a bed bug in her bed. As usual the elevator didn’t work I had to walk to the 3rd floor. Breakfast was out till the middle of the month Smdh!!!!

Mattresses & flooring looked new. Thank goodness only laminate and no carpet. Room and hotel entrance smelled rancid & moldy. Halls smelled like marijuana. Shady people in parking lot. Not the friendliest front desk attendant.

This was one of my worst stays at a hotel. I have stayed at inexpensive hotels and they do not come with massive amount of stains around the room. It smelt like mildew or mold the moment I walked in, it was hard to tell which. I never got proper housekeeping and had to request for towels multiple times. The windows were covered with black sheets which was unsettling. The phone in the room did not work at all

Very mediocre stay. Was given option to pay extra for early check-in, but called ahead to confirm and was told it would be an hour later. When I checked an hour later, was told the hotel was full and wouldn’t be ready until original check-in time. When I arrived it was clear the hotel was NOT full. Elevator was broken, air conditioner was barely holding on. Entire hotel smelled like marijuana. Light in bathroom did not work. Entire facility was run down. I knew I wasn’t staying in a 5-star hotel, but a clean environment that doesn’t smell is not too much to ask for, in my opinion.

It was ok, except the room smelled like mold n you can see from the ceilings, the mini fridge was not new, they didn’t do a good job remodeling it that’s for sure, other than that it was straight, staff was lovely, the hotel was quiet, no traffic, it’s not bad

Entire first floor smells like weed.

The rooms were dirty, sink didn't work, tub had hair in it and there was no breakfast.The receptionist was rude and unprofessional.

Paid for a non smoking room and my room smelled like a train on smoke. Toilet seat was filthy and the couches was dirty. The price of this place should be under $49

Won’t be back , not clean

My stay was okay besides roaches.

It was roaches everywhere in the room my family had a bed bug in her bed. As usual the elevator didn’t work I had to walk to the 3rd floor. Breakfast was out till the middle of the month Smdh!!!!

I have been here for almost two weeks, due to house damage from Hurricane. This place and the staff have been great. The room is huge, quiet at night, and comfortable. Been a nice temporary home away from home.

Elevator didn’t work had to take things up 3 floors, the place is full of crackheads outside. You definitely get what you pay for better off paying an extra $20 bucks and staying somewhere nicer. The freeway noises are so loud

I was very surprised and pleased with what this low low-cost hotel offered - large, clean and comfortable rooms, a spacious breakfast area with all the choices you normally expect from a more expensive hotel, and friendly, helpful staff

AC WORKED great, quiet location, good area and very friendly staff

Everything was good, except that our room was right next to the highway and when you are trying to sleep theirs too much noise.

Good clean room. Was a little disappointed the jets in hot tub did not work

The jetted tub in the room completed my stay. The breakfast was moderately ok. There needs to be a table phone in the room though.

It was a very good hotel. Decently well maintained with great hospitality and morning breakfast options. You feel like at home !! It’s safe with nicely designed big spacious rooms.

Spacious room, but bathroom needs repairs & upgrade, walls could use some artwork, cleaning staff should put ironing board away in closet, & hallway carpet is damp & needs to be replaced.

My room was very quiet even though it was close to the freeway definitely a place to rest and get refreshed my room was ample large room very much worth the price I paid great value!

Very limited breakfast options Deposit was stolen/ not returned No Ice . Ice machines broken Staff is very inconsistent .

The stay was okay. The air conditioner smelled horrible when I got there and it was leaking. I ended up cleaning it myself because it was filthy. I also ended up fixing the dresser drawer that was knocked off its track. I also was surprised to be back charged for a pet fee that I wasn’t told about until days later. My dog is actually very clean and non destructive and is training to be a service animal. I’m still waiting for my $50 deposit to be returned. I haven’t received any word from the property yet that it’s in process. I did notice that the deposit wasn’t kept on hold but was cleared because I paid from my applepay account. I have put deposits on hotel rooms before and they always just say “on Hold” until the stay was over and it was released. I really

The front desk clerk at our check in was so amazing. She went above and beyond to ensure our room was beyond standard and even added extra towels, soap, shampoo and conditioner, and lotion to ensure there was enough for my husband, my self, and my ESA baby. The morning clerks are always helpful and made sure the breakfast was at the proper serving temperature and even cooked my waffle for me as I was having trouble with the waffle maker. They even asked if I would like extra coffee and tea for my room and brought it down to me with extra sugar and cream packets. I love staying here everytime we come into Houston and will definitely be staying again as long as there is availability.

I was double charged for my reservation and denied a refund without any receipt showing the two payments for the same single room.

The young African American lady front desk clerk with the blonde hair was extremely sweet and professional. Give her a raise.

I was more than pleased with my stay here. When I got there, the kind woman at the front desk was so sweet to me which made my day better. The room was super clean and the bed and pillows were soft. I came to get a good nights sleep. I felt safe and comfortable for the night. They don’t have any idea how important their jobs are and how important they are. I am very thankful and grateful. Also the staff in the morning upon checkout was awesome and super helpful and friendly. Definitely recommend staying here.

The lovely lady at check in was absolutely wonderful!! She was very polite and had a beautiful personality.

Worst experience ever. As soon as we settled into our room, we sat on the bed and the HEADBOARD FELL. Not only did headboard come away from the wall, but the bracket to the headboard was broken as well. Seemed as if it was a poor attempt to swiftly place it together “for the next persons problem”. Was comical initially, but for the price of the room I truly expected more. Incredibly noisy!! We know this may not be the hotels fault, just adding this detail in case you’re booking for a quiet getaway like we did. We could hear the rooms on both sides of us and above! Every. Single. Footstep. We heard all of the water/toilet flushes from the surrounding rooms. It sounded as if the guests were dragging furniture against the walls! Our key to the room stopped working, we had to go to the front on 3 separate occasions to get this fixed. And yes, we kept our key card away from any other magnets and our cell phones. Heater in the room DID NOT work. We spoke to front desk about this issue specifically, and they assured that “it needed time to kick in and warm up”. We tried ”letting it kick in” for exactly 22 minutes but running the air made the room much more colder than warming it up, so we ended up going to buy an electric blanket from target. Front desk was NOT interested in helping whatsoever, seemed very annoyed to help accommodate our heater/card issues at their own establishment. Will not book again unless it’s absolutely my last option, but even reconsidering that to never.

The staff was extremely helpful, professional, personable, & super friendly. It was super quiet the entire stay. The room was absolutely perfect, especially, with me having 2 cats with me, as well. I would highly recommend & definitely stay there again.

Terrible customer service.

Mattresses & flooring looked new. Thank goodness only laminate and no carpet. Room and hotel entrance smelled rancid & moldy. Halls smelled like marijuana. Shady people in parking lot. Not the friendliest front desk attendant.

Location

Been here over a week for work. My car was broken into and stuff was taken. According to the police its a regular occurrence at this hotel location. They do not have any working cameras. They are just for show. The rooms are renovated and the hotel is being renovated but every day I go outside there is fesh trash on the side of the walkway. The freshly painted walls in the breakfast area are bulging with water along with water and moisture coming in through and around the windows. I am an insurance adjuster. There is most definitely moisture and most likely mold behind these walls where people eat.

Elevator didn’t work had to take things up 3 floors, the place is full of crackheads outside. You definitely get what you pay for better off paying an extra $20 bucks and staying somewhere nicer. The freeway noises are so loud

This place should be reported to police. Prostitution in parking lot and drug dealers saling drugs in hotel. I checked in and room had rust in tub and smelled awful. Very unsafe conditions. I checked in and immediately left and went somewhere else. Hotel refused refund and hotel.com didnt care how they falsed advertised this hotel. I have reported to police so they are aware of all the illegal activity.

I had a random stranger tap on my window and ask if I was selling. Nope!! The receptionist is behind thick bulletproof glass. Double nope!!

Everything was good, except that our room was right next to the highway and when you are trying to sleep theirs too much noise.

Staying at Bay.ont was perfect. The location was close to the Galleria, only 15 minutes from downtown, but not in the middle of traffic. Everyone working there was very nice and helpful. It was very safe. I would atay there again without question.

I had an extended stay at the Baymont on 290 and it was great. The staff was very nice and helpful. The room was perfect and the location couldn't be better.

Nice room, location was good for me and the front desk was very professional

Budget friendly, nice tub and shower. Breakfast included waffles, eggs, sausage,cereal, yogurt etc.

No elevator. Ice machine only on 3rd floor. No variety of breakfast menu.

The Breakfast choices were poor but it was andd okay stay over all...

Nice quiet hotel, just the breakfast wasn't that great, it is not an open buffet. But over all the hotel was nice

Initially, we were sent to the room without a fridge and with broken TV. On my request, we were provided with another room with TV and a fridge, but without shampoo for shower. The second key for the room did not work, and a staff on the front desk could not fix it. Only the next shift staff fixed it easily. Breakfast: eggs and sausages were not heated enough (almost cold), no yogourts, not enough coffee. No multigrain bread. Positive: clean, quiet, spacey.,

Breakfast was a watery gravy. Did not look appetizing at all. Put it nicely.

Stayed one night. It was quiet and breakfast was descent.

Elevator was broken. Given an accessible room on the first floor which would have been fine but the tub didn’t drain. Second room was ok, but the clerk said “there are no other rooms available” and then she came up with one. Parking lot was empty. Rear door from the parking lot did not respond to my key. Breakfast was pitiful—but I didn’t expect much.

This is what you get for $60 and less. Had a pretty bad experience here. When entering we found the elevator not working. Then while climbing up to our room, we saw that atleast 3 light bulbs were missing from the room. We had book the hotel for an event that we had to leave for in 1 hour, so we just wanted to take a bath. Then we found that the shower was broken. Wee were told that there was only 1 other room available and that had a broken lock. After fighting with the front desk they gave us another room which had a broken lock, and a very dirty sofa seat. Then we woke up early for the breakfast and found it empty of food at near mid service. Staff was not apologetic and then we met other residents all of whom had complaints (clogged sink etc). Terrible experience

It was roaches everywhere in the room my family had a bed bug in her bed. As usual the elevator didn’t work I had to walk to the 3rd floor. Breakfast was out till the middle of the month Smdh!!!!