City Express Junior by Marriott Cancun

The floor is wet easily The air conditioner has to be open to avoid getting a wet floor

This is the absolute worst accommodation of my 3-month trip across South America and North America. Even a $10 USD hostel is better. I trusted this place solely because it is under the Marriott name. You do not expect a scam at a Marriott reception, but that is what happened. What a shame to the brand. Never again. During check-in on July 11th at 7:30 PM, I paid the hotel tax with a $100 USD bill. The male receptionist claimed he had no change and promised to return it the next day. Instead, he disappeared, and the staff now brazenly denies the transaction. This is outright employee theft targeting tourists. I have demanded management pull the CCTV footage from that night to catch him stealing and warned them not to delete it. The property is also hazardous. I discovered a major water leak dripping from the ceiling in Room 420. The floor was flooded; I nearly fell, and my clothes were soaked. Furthermore, my sports shorts went missing from my room after housekeeping cleaned, and the front desk simply said they "could not find them." Internal communication is non-existent. The check-out staff had no clue about the theft, forcing me to repeat everything. Avoid this place at all costs.

Staff was great

Great

Good