Is parking available at the property?

Yes, self-parking is available on-site for a fee of USD 50 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to noon for a fee of approximately USD 21 for adults and USD 11 for children.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional features may include accessible bathrooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Cancun, just a 1-minute drive from Plaza Las Americas and 11 minutes from Cancun Convention Center. It is also 5.1 miles from Tortuga Beach and 8.5 miles from La Isla Shopping Mall.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, along with a hot tub. The pool is seasonal and operational hours may vary.

Are children allowed at the property?

Yes, children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds or cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

Fiesta Inn Cancun Las Americas Hotel in Cancun

Average nightly price at Fiesta Inn Cancun Las Americas by month, last 12 months (USD)
Month	Average price
January	$84
February	$81
March	$107
April	$104
May	$101
June	$103
July	$109
August	$95
September	$95
October	$91
November	$103
December	$95

What guests think

At Fiesta Inn Cancun Las Americas, travelers praise the convenient mall setting and helpful staff, while dated rooms create trade-offs between simple comfort and limited polish, leading to straightforward business stopovers but more uneven stays for vacationers seeking resort-style amenities.

Rooms are basic and generally comfortable, though some report thin walls, small layouts, and missing extras like a fridge or accurate junior-suite layouts. Cleanliness is generally good, yet there are recurring complaints about stained linens, moldy bathrooms, and intermittent hot-water or water outages. Facilities include a rooftop pool/jacuzzi with nice views, but several note it can feel neglected; navigating the attached parking garage is confusing, and parking is typically paid. Overall, expect a convenient, service-forward base in downtown.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Rooftop pool and jacuzzi are appreciated for the views, but several guests found the area worn, with damaged tiles and unheated water. Parking in the attached garage is confusing, inconvenient, and often paid; elevator access can be finicky.

Related guest reviews

6

LUIS ENRIQUE

Apr 10, 2025

·

Stayed 1 night

ES MUY COMPLICADO ACCESAR POR AUTO,, DEBIDO A SU ESTACIONAMIENTO COMPARTIDO CON EL CENTRO COMERCIAL. ME RESULTO SUMAMENTE INCOMODO.

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10

Dominic

May 11, 2025

·

Stayed 2 nights

Amazing! Great location. The room was amazing! The staff amazing! Even left some things in my hotel room and they had it on the side ready for me to to pick it up! Great stop High recommended, pool/ jacuzzi was great as well!

8

LUCIA

Jun 17, 2025

·

Stayed 1 night

En el hotel todo bien pero creo que estan mal colocados los señalamientos en el estacionamiento quede super lejos me perdí

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10

Tommy

Oct 5, 2025

·

Stayed 1 night

Nice and convenient. Only problem is parking, is hard to access and get around, and is not included in your stay.

10

Eduardo

Oct 30, 2024

·

Stayed 1 night

Great location! Beautiful View From the 7th story’s pool & bar! Plus shopping and many options for every meal!

6

Kristjan

Dec 30, 2024

·

Stayed 1 night

Check in was fine. Not as warm as great service feels. Pool area is a disaster, damaged flooring and tiles. Unheated pool and hot tub was half full.

6

Moises

Apr 23, 2025

·

Stayed 3 nights

Estacionamiento incomodo

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10

Natasha

Apr 28, 2025

·

Stayed 2 nights

This hotel is connected to a huge mall. It was so convenient to get anything from a phone charger, to flip flops. The mall has a huge food court. The roof top area and pool was a wonderful place to relax.

10

Hanna

Mar 3, 2025

·

Stayed 2 nights

Stayed for a couple of days. Situated i the heart of downtown cancun. Rooms are spartan but very clean. Water pressure in shower and sink low. Hotel has some noticeable wear and tear including in pool area. Acces to dining and shopping simply amazing.

10

Julio

Jun 7, 2025

·

Stayed 4 nights

Buen lugar por el precio que pagas la alberca un poco descuidada pero solo eso te ofrecerán un day pass en la playa con la condición de compra de un paquete vacacional si no estás interesado no pierdas tu tiempo

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Cleanliness

Many reviews note clean rooms, but there are recurring reports of stained linens and inconsistent housekeeping.

Related guest reviews

4

Mayra

Nov 30, 2025

·

Stayed 2 nights

Deben dar mantenimiento en las habitaciones falta de limpieza

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10

Miguel

Sep 21, 2024

·

Stayed 1 night

Clean

8

Francisco

Feb 14, 2026

·

Stayed 4 nights

La habitación estaba limpia

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10

gabriela

Jan 4, 2023

·

Stayed 2 nights

muy limpio

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10

Juan D

Feb 19, 2026

·

Stayed 2 nights

exelente servicio, limpio

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6

Jiawen

Dec 30, 2024

·

Stayed 5 nights

Not very clean, bed sheet is dirty and had stains on it

10

Miguel

Oct 12, 2025

·

Stayed 1 night

Limpia y buena atención

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10

Miguel

Oct 12, 2025

·

Stayed 2 nights

Limpio y buena atención

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10

Miguel

Sep 21, 2024

·

Stayed 1 night

Limpio

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10

Stefhany

Dec 23, 2025

·

Stayed 1 night

La limpieza de la habitación

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Rooms

Rooms are basic and generally comfortable, but multiple guests mention thin walls, compact layouts, dated feel, and missing extras like a fridge or accurate junior-suite layouts.

Related guest reviews

6

Uppili

Dec 13, 2024

·

Stayed 2 nights

The room was okay, but didn't know it didn't have neither a refrigerator nor microwave.

6

Michael

Jan 3, 2024

·

Stayed 3 nights

Good location, friendly staff. Photos of jr suite are not accurate. No amenities in the room.

8

cecilie

Aug 23, 2024

·

Stayed 1 night

Ok for 1 natt på gjennomreise. Hotellet ligger inne på et kjøpesenter noe som er veldig bra. Minus er at det er harde senger og veldig lydt. Hører hva de prater om på naborommet

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8

Mercedes

Feb 3, 2024

·

Stayed 1 night

Suitable property for a short term stay before or after flight, for business travel, etc. Simple furnishings and property, slightly dated, sounds carry a bit room to room. Accommodating staff who helped store my bags upon early arrival and access a day pass to the sister resort on the beach.

4

Victor Hernandez

Jan 18, 2023

·

Stayed 19,371 nights

Paper thin walls, you can hear everything from the room next to you. Tiny room.

8

Matthew

Jan 30, 2026

·

Stayed 2 nights

A pleasant stay. I wish signage was better directing you to the elevators to actually get to the hotel. Room was comfortable but showing wear and tear. Very kind staff.

2

Felipe

Aug 14, 2025

·

Stayed 1 night

Reserva una habitación Jr suite , que en la foto tenía un salita y mesa , separada de cama , en la realidad , fue una habitación más amplia , y evidentemente le faltaban muebles A su vez , el clima nunca bajó a menos de 23.5 grados , y hacía calor Revisen mi historial . Con más de 50 noches al año , normalmente No me quejo, pero en esta ocasión si existe molestia y solicito rembolso parcial Tengo fotos como evidencia de mis quejas Espero respuesta Gracias

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4

Ateeya

May 26, 2023

·

Stayed 1 night

I’ve stayed at this property on several occasions and it’s a shame that more than once I’ve paid for the Junior Suite and received a smaller, basic suite. What’s worse is the front desk knew each time that they oversold and yet tried to convince me that the suite I had was the correct one - only to abruptly change stories once they realized I had already stayed in an actual junior suite and knew better. So nice enough properly but don’t bother paying for the larger suites - its the luck of the draw whether or not you’ll get it.

4

Stacia

Jul 13, 2025

·

Stayed 3 nights

The staff is amazing ,very lovely and helpful especially the staff at the door! However, I find the property to be in very poor conditions. There were moldy floors in the bathroom and the pictures advertised did not match what we saw upon entry. I did not expect to literally stay inside the mall. Felt a bit cramped. The WiFi was great. Sometimes the shower ran cold. And the toilet paper was too rough for me! Ouch. The pillows were too hard. The pool was okay. Safe to say it’s great if you are just resting your head for business but not very relaxing for a vacation.

6

Abdul Gaffar

Jan 1, 2026

·

Stayed 6 nights

Outdated room.

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Service

Staff are widely described as friendly and helpful. However, some guests report reservation or charging errors, slow or unresponsive assistance, and unfulfilled requests.

Related guest reviews

8

Denise

Feb 16, 2026

·

Stayed 1 night

Jose was very friendly and helpful at check in.

4

Dalia I

Oct 30, 2025

·

Stayed 2 nights

Me cobraron la estancia llegando aún y cuando ya estaba pagada con mi tarjeta de credito. Quiero tramitar mi devolución

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8

tomohiro

Jan 4, 2025

·

Stayed 1 night

客室数に対して、フロントの人数がたりないのか、とても良い時間がかかります。部屋からの内線にはまず出ません。設備全体てきにはアメリカンスタイルのホテルで、悪くないと思います。レストランは良いクオリティかと思います。

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4

Qiaochu

Jan 6, 2025

·

Stayed 1 night

My room was missing a hairdryer, so I went to the front desk to request one. The front desk staff assured me that housekeeping would send one to my room, but I never received it, even by the time I checked out. Additionally, the service line wasn’t working, so I had to go down to the hotel lobby every time I needed assistance. This was quite inconvenient.

2

Edgar

Nov 16, 2025

·

Stayed 1 night

Hice mi reservación por medio de hoteles y al llegar no estaba registrada mi habitación, tuve que pagar nuevamente mi habitación para poder tener dónde descansar, ahora tengo que hacer una reclamación a Hoteles para que me devuelvan mi dinero

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10

Chris

Jan 22, 2026

·

Stayed 4 nights

David from the restaurant was amazing help everyday.

10

Phillip

Feb 28, 2025

·

Stayed 4 nights

We had an amazing stay at fiesta Inn Cancun Las Americas, but the person who helped us out the most and was very informative, was Manuel. He should be employee of the year. He helped us out from the beginning to the end of our departure from the hotel. Thank you manuel. PS you are literally in the mall, so food and shopping is crazy.

6

Rodrigo

Feb 9, 2025

·

Stayed 3 nights

Hotel cómodo pero con algunos errores del personal, el teléfono no servía y sonó el teléfono 3 veces a las 2:30am por error de la gente de recepción

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10

Bibiana Cruz

Apr 28, 2025

·

Stayed 1 night

Brenda Pozos, estuvo pendiente de nuestra estancia en todo momento, lo cual nos hizo sentir como en casa. Muchas gracias a todos.

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10

SONIA

Mar 20, 2025

·

Stayed 3 nights

Staff were amazing and made the trip enjoyable.

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Location

Convenient downtown setting inside Las Américas Mall with easy access to restaurants, shopping, buses, and tour pickups; less suitable if you want to stay in the Hotel Zone.

Related guest reviews

10

Karl

Jan 31, 2023

·

Stayed 2 nights

This hotel is in the best location.

10

Julio Cesar

Apr 23, 2025

·

Stayed 1 night

Great location

10

Sheena

Sep 15, 2025

·

Stayed 1 night

Amazing location for a short stay. Close to great shopping and food. Staff were super friendly.

10

Dennis

Aug 24, 2025

·

Stayed 2 nights

Excelente ubicación, lo recomiendo.

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10

Natasha

Apr 28, 2025

·

Stayed 2 nights

This hotel is connected to a huge mall. It was so convenient to get anything from a phone charger, to flip flops. The mall has a huge food court. The roof top area and pool was a wonderful place to relax.

10

Alessandro

Apr 11, 2025

·

Stayed 1 night

Good hotel in Cancun downtown, inside Mall of Americas with lots of shopping and dining options, cost of breakfast is high considering you have other options. Room is good size, bed comfortable.

8

Jingmai

Mar 5, 2024

·

Stayed 4 nights

For what it is, its perfect. Easy access to beach by bus, 10-30 min walk from many good local restaurants, mall has supermarket. Nothing fancy but clean and comfortable.

10

Jody

Apr 25, 2025

·

Stayed 1 night

Right in the heart of everyhting

10

Xinnan

Feb 18, 2023

·

Stayed 4 nights

The location is perfect. It’s close to the entry of the hotel zone as well as lots of good restaurants in downtown. Besides, it’s inside of the shopping mall. It’s very convenient to do everything.

10

Guillermina

Apr 1, 2024

·

Stayed 1 night

Attached to mall with various shopping and dining options.

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Dining

On-site breakfast is not included and often viewed as pricey or average, though restaurant staff get good feedback. The mall connection provides many external dining options and a large food court.

Related guest reviews

8

Carlos

Dec 30, 2023

·

Stayed 3 nights

Very helpful staff. Located in a shopping mall, tons of options for shopping, dining and entertainment. Great food, recommend La Parrila in the second floor food city of the adjacent mall. Hotel has free coffee from 6-9 AM on the fifth floor. Bus and taxi stand on both sides of the mall.

6

Kevin

Jan 8, 2024

·

Stayed 3 nights

Breakfast was not included. Understood. 68 CAD for 2 of us to have the breakfast buffet..... rediculous!!! Sink would not drain water, hot water was more like warm water.

8

tomohiro

Jan 4, 2025

·

Stayed 1 night

客室数に対して、フロントの人数がたりないのか、とても良い時間がかかります。部屋からの内線にはまず出ません。設備全体てきにはアメリカンスタイルのホテルで、悪くないと思います。レストランは良いクオリティかと思います。

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10

Natasha

Apr 28, 2025

·

Stayed 2 nights

This hotel is connected to a huge mall. It was so convenient to get anything from a phone charger, to flip flops. The mall has a huge food court. The roof top area and pool was a wonderful place to relax.

10

Alessandro

Apr 11, 2025

·

Stayed 1 night

Good hotel in Cancun downtown, inside Mall of Americas with lots of shopping and dining options, cost of breakfast is high considering you have other options. Room is good size, bed comfortable.

8

LEANDRO

May 20, 2025

·

Stayed 6 nights

O hotel é muito bom! Muito bem localizado, muito limpo e cheiroso; tem uma piscina e jacuzzi no terraço muito boas. Todos os funcionários muito cordiais. A questão de você só conseguir subir apenas para o seu andar com o cartão de acesso, traz uma sensação de maior segurança. Bom Wi-Fi. Faltou apenas um café de manhã incluído e fez muita falta um frigobar no quarto. Ah… falta também um varal para pendurar as roupas de banho. Os travesseiros também eram bem ruins. Mas no geral recomendo!

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8

YING

Jan 5, 2025

·

Stayed 2 nights

Front desk staff really need to improve their English skills, restaurant staff are very very friendly

8

Francisco Antonio

Oct 27, 2023

·

Stayed 1 night

No tenían algunas cosas del menú de bebidas y alimentos

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10

Gustavo

Jan 8, 2025

·

Stayed 1 night

Bien, caro el bufete y malo

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6

Noe

Dec 31, 2023

·

Stayed 1 night

Muy mala comida

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $107	10 $94
11 $94	12 $99	13 $103	14 $111	15 $106	16 $93	17 $96
18 $93	19 $101	20 $103	21 $108	22 $106	23 $96	24 $96
25 $99	26 $101	27 $106	28 $106	29 $106	30 $96	31 $93

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $106	3 $106	4 $102	5 $106	6 $96	7 $101
8 $91	9 $113	10 $101	11 $101	12 $109	13 $98	14 $98
15 $91	16 $109	17 $101	18 $120	19 $101	20 $91	21 $103
22 $98	23 $113	24 $109	25 $113	26 $101	27 $98	28 $103
29 $91	30 $120

Fiesta Inn Cancun Las Americas

Prices for Fiesta Inn Cancun Las Americas

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Double Beds

Junior Suite, 1 King Bed

Superior Room, 2 Double Beds

Superior Room, 1 King Bed

Guest reviews of Fiesta Inn Cancun Las Americas

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fiesta Inn Cancun Las Americas

Prices for upcoming dates