Hilton Garden Inn Houston Hobby Airport, TX

Airport shuttle is great. Only issue that we had was the paid parking, which you must download an app, or be towed.

Free shuttle makes it worth it. Airport to door and vice versa - 6 to 7 min. Restaurant on-site offers breakfast and dinner. There's a 24hr marketplace to purchase snacks and drinks. Plus there's a pool, fitness center, etc. Easy in and easy out. Will return and recommend.

The property is clean and was very well located for my needs. The 24 hour shuttle is wonderful. Staff is pleasant and friendly enough; however, I requested replacement of the room coffee maker after my first night and although I was told it would be taken care of, it never was. The mini fridge did work well either. I stayed 5 nights. Also, it was very inconvenient that the laundry facility was out of order & the parking vendor was a complete nightmare. I rented a car that had unpaid fees and they tried to make me responsible for it, including late fees, and accused me of freezing my credit card when they clearly charged me TWICE a day for overnight parking. Hotel staff did help me navigate and communicate the issue via phone and emails for a complete refund and I think I received a small credit from Hilton as well.

My truck was stolen out of the parking lot. Workers could’ve cared less. Asked to see camera footage and was told it couldn’t be accessed.

The room was clean, the property was clean, staff was friendly. We only stayed 1 night. We checked in around 5 pm and checked out at 4 am. Upon walking outside, we discovered 4 cars, including ours, had windows smashed. Our belongings were stolen. It did not matter that we parked close to the door, and had excellent lighting. The hotel has a security "car" parked in the parking lot to deter, but no actual security or cameras. Over $2,000 in damage to our car alone. We were parked for less than 12 hours. Very disappointing.

Everything went great, with the exception of the EV chargers. They have 4, but only one worked and it only provided 15 amps so charging was slow. Please fix your chargers.

The airport shuttle was terrific. Our rooms were big and super clean. We enjoyed the pool and hot tub as well.

We came in for a 1 night stay and booked due to this hotel having a bar and breakfast. Bar was not open that night and they didn’t service breakfast on a Friday, maintained should be done during the day so that travelers have the amenities that are listed. Very disappointing.

Airport local is great, shuttle to and from. Bar was great.

Disappointing. Pool and hot tub were both out! Did not get to enjoy my stay at all. I was really looking forward to enjoying both. There was no notice letting us know that the pool and hot tub would be closed. Very disappointing..

Disappointing Stay I recently had a stay at the Hilton hotel, and I must say that I was extremely disappointed with the experience. The cleanliness of the showers and bathroom left a lot to be desired, and the condition of the bed sheets was simply unacceptable. Based on my experience, I cannot recommend anyone stay at this hotel.From the moment I entered the bathroom, I was met with an unpleasant sight. The showers were visibly dirty, with mold and mildew growing in the corners. The grout between the tiles was discolored, indicating a lack of proper cleaning and maintenance. It was evident that the cleanliness standards were not up to par, and it made me question the overall hygiene of the entire facility. Furthermore, the state of the bed sheets was equally disappointing. Upon pulling back the covers, I was greeted with stains and signs of previous use. It was evident that the sheets had not been changed or properly cleaned before my arrival. This lack of attention to detail and basic hygiene standards is simply unacceptable for a hotel of this caliber.I understand that no establishment is perfect, and occasional oversights may occur. However, the lack of cleanliness throughout my stay at the Hilton was far from a minor issue. It significantly impacted the overall comfort and experience of my visit.When choosing a hotel, one of the most basic expectations is cleanliness. Unfortunately, the Hilton failed to meet even this fundamental requirement. I would strongly advise ag

Normally have a great experience at this hotel but the shower was dirty (hair everywhere)and we had a roach crawl across the floor. It could have been cleaner!

🚨 ALERT: Birthday Celebration Turned Roach Nightmare — THINK TWICE Before Staying Here! 🚨 What was supposed to be a fun family-and-friends birthday celebration quickly turned into a roach motel experience at the Hilton Garden Inn Hobby Airport on Monroe Boulevard, Houston, Texas. Imagine stepping into the shower only to be greeted by a roach crawling around the bathroom. Disgusting, disappointing, and completely unacceptable—especially from a hotel carrying the Hilton name. Who wants to shower like that? We immediately notified hotel staff and followed up with emails to corporate. The response? Apathy. No real concern, no meaningful resolution—just a sense that this is somehow normal business practice. It’s not. This place needs to be fumigated ASAP. Cleanliness and guest safety should be non-negotiable, and this stay fell far below even basic standards. Anyone thinking of staying here should seriously think twice. A birthday celebration shouldn’t come with unwanted pests and indifference. I want my money back!

The staff was very friendly in upbeat I checked into the room I found hair in the tub on the counter top hair was also in the bed

Clean facilities. Best bed I’ve had in a hotel.

Clean room

The bathroom was nasty. It had hair on the walls and the shower was filthy. And to top it off, because we booked thru Hotels.com, we didn't get our Hilton points.

Property has a oder

Reported that room beds had Bed Bugs but the receptionist said nothing they could do from the hotel point. They said I was booked by a third party and they would probably get my adjustment from Hotels.com. We were all bitten by these bugs! I am so disappointed because these things gets in clothes and baggage I am told. I am enroute traveling and I will need some kind of consideration for my family . I trust Hotel.com to provide me best accommodations as in the past. The hotel receptionist name was. Army or something that’s close to this name. I was in room Room 211 at the 8001 Monroe Nlvd Hilton Hotel by Airport Hobby. Thanks

We arrived much earlier than check in time. The front desk rep Russel was more than kind and friendly about it. We were tired from getting off our cruise and his gentle demeanor and voice made all the difference. The lobby is large, bright and clean. Breakfast was being served, and the options were more than plenty. The rooms were spacious, and just as expected. Comfortable clean beds, a hot shower. We booked this hotel not knowing the car rental place was right next door! We were able to drop the car off the night before and just take the hotel shuttle the next morning. We did not have to deal with the hassle of dealing with car drop off and the kids and all the suitcase early in the morning. We will definitely be utilizing this hotel and the car rental right next door next time we are in the area

The property is very nice. Two comments: It is very close to the runway/airport and flights started departing around 5am so there is the noise factor. Also, the area around Hobby is a “crummy “ neighborhood.

Too much air traffic.

There was no hot water in the shower despite running the shower at the highest setting for a while. Towels were not completely clean. Very close to airport.

Front desk agent at check-in appeared to have a long day. When I got to my room, it was warm and a note on the A/C to use the smaller unit. When I started the shower, the water never got warm/hot. The room didn't get cooler, so I asked to move and they promptly provided a new room that was cooler and had hot water. The morning staff the next day were very friendly and cheerful.

The heat was stuck on all night long, making for a miserable night of sleep.

The toilet was broken. No free parking in an uncovered small lot. There was a yellow puddle in the shower. For check in the desk was unattended for a while. In room switches the same check in lady didn’t inform us the room was ready she just assumed we’d eventually come downstairs because she couldn’t leave her desk. She didn’t call us or send someone up to tell us our room was ready. At no point did she communicate we needed to go downstairs for our new room. And apparently there is free WiFi but you need a code that wasn’t posted anywhere in the room in the pack with room keys and you weren’t told about. And the tv WiFi was broken anyway.

2nd time where the shower has no hot water.

The A/C in my room barely worked & it was a hot/humid day & night. Needless to say, I didn’t get much sleep because I was uncomfortable. Additionally, the pillows were probably the worst I’ve ever encountered…more like bags of loose lumps of foam. Seriously, for the amount of money charged per room, customers should at least be able to sleep comfortably. After all, isn’t that a hotel’s main goal?

Good stay. Rooms should be checked for working lights. Bbedside light didn't work, nor one light in bathroom closet area.

For the price rooms could have been a little bit better. A/C not working properly.

Slow, unprofessional, check in. Noisy hotel would not recommend this hotel and will never stay there again.

Amazing staff

Your shuttle driver did not show on Saturday morning so we paid for a Lyft The main reason we stayed there was convenience of location to the airport and a shuttle to the airport early in the morning Staff that morning was very unhelpful!

Outstanding experience when picked up by the shuttle bus. Francis was an absolute joy, & is a credit to your organization! His customer service went above & beyond!! The room & meals were great, though a little pricey, as hotel restaurants always are.

I would not stay again. Rented 7 rooms. No outside food or beverages allowed in common areas. Bar and food does not open till 4. The shuttle person was absolutely rude and entitled. She even mocked me and two of my guests. Manager talked to her and she could have cared less. It was not what i would have hoped for at all.

Most staff were pleasant and helpful, however our first contact was a receptionist whose manner was quite abrupt. This is based on a one night stay.

This was not what we expect from Hilton. The staff was not friendly or engaged. She almost seemed irritated that we were there. She instructed me to scan a QR code to pay for parking when we thought there was free parking. Scanning the code brought me to another company’s website where I had to enter credit card information, vehicle information, etc. This is a real nuisance and not what I want to be doing as I help a disabled husband into a hotel. Our front desk person did not ask if we needed directions or a specific room. It would have been nice to be near the elevator, since my husband has difficulty walking, but we were given a room down near the end of the hallway. There were no directions given as to where the elevator was. When we got to the room, the amenities in the bathroom were minimal, the shower was in disrepair, and the bedding was ripped. Usually Hilton Garden Inns are very nice. There were only paper cups provided, no real glasses. I would not stay here again, mostly because of the parking issues and the apathy of the staff.

Major Negative was being charged for breakfast AFTER eating. never told there was a charge, and it was set up like every other free continental breakfast, cold cereal, oatmeal, eggs, etc. and after eating a very small plate each, we all received a $14 bill per person! me and my fellow co-workers were flabbergasted to say the least. charging is fine but you should make guests aware before the fact. we were never told at check in and there were no signs stating there was a cost, and no one "took" our order - it was just a normal open area with standard food/layout for a continental breakfast, so we had no clue until afterwards. they also charge for parking which was not known ahead of time either and this is not a downtown busy location so that also seemed off, but the breakfast was mind blowing to say the least. I get charging if you want to, but it should be made known and the amount you will be charged upfront. very disappointing - otherwise all else was great.

Emily at the front desk was friendly and customer service focused. Same can be said of Francis the shuttle driver.

We arrived much earlier than check in time. The front desk rep Russel was more than kind and friendly about it. We were tired from getting off our cruise and his gentle demeanor and voice made all the difference. The lobby is large, bright and clean. Breakfast was being served, and the options were more than plenty. The rooms were spacious, and just as expected. Comfortable clean beds, a hot shower. We booked this hotel not knowing the car rental place was right next door! We were able to drop the car off the night before and just take the hotel shuttle the next morning. We did not have to deal with the hassle of dealing with car drop off and the kids and all the suitcase early in the morning. We will definitely be utilizing this hotel and the car rental right next door next time we are in the area

The property is very nice. Two comments: It is very close to the runway/airport and flights started departing around 5am so there is the noise factor. Also, the area around Hobby is a “crummy “ neighborhood.

Super nice hotel right avross from Hobby airport. Safe, quiet, smooth check in. Food good, staff nice.

the rooms were clean and comfortable. we enjoyed dinner in the restaurant downstairs. amenities were nice. the hotel was convenient to the airport and car rental facilities. the neighborhood was quiet.

Next to the airport but never heard a plane inside the hotel!

Close to Airport, not enough places to eat. Would recommend staying for Cruising!

Hotel was nice. Close to airport. Had never been to Houston before. Area around the hotel seemed a little rough/sketchy and worn down.

Proximity to Houston Hobby Airport , with shuttle service.

It was a nice property and staff was very helpful. It just didn't seem like the quality of a Hilton Garden Inn. The shower wasn't great. A little grimy in the corners of the plastic surround. I also hate a shower that you have to get fully in to access the controls. The room was clean, spacious and the bed was very comfortable. We did not see any restaurants close enough to walk to. But very convenient to airport.

Comfortable hotel in a convenient location with its proximity to Houston Hobby.

The only way to get in or out of property is a one way street. So if you dont know the area very jard to do

This hotel is clean and very convenient for proximity to rental car facilities. Staff was friendly and the beds were comfy. We did not love having to pay $13 to park (surprise) or $9 for breakfast. Additionally, it was $14 for pancakes. Breakfast did include a decent amount of quality selections though. Room 320 kuerig does not work.

The restaurant did a very good job. the food was very good,service was also good and the staff was great.

the rooms were clean and comfortable. we enjoyed dinner in the restaurant downstairs. amenities were nice. the hotel was convenient to the airport and car rental facilities. the neighborhood was quiet.

We had a very nice stay at this hotel after having to leave another hotel due to a booking issue. The staff was great, the onsite restaurant was great and the rooms were very clean and comfortable.

Check-in went smoothly. We got there early and they rushed to have the rooms ready. The next day was totally differently. there was no signage saying the Continental breakfast was not included with the room. My friend got a cup of coffee and a bowl of cereal and got charged for a full breakfast.

Super convenient that it has a restaurant, Bar and breakfast. We stayed only one night and we had everything we needed. They even have monitors to see the flights status.

The staff at the front desk was very attentive & Sonia was excellent at the bar/restaurant with many recommendations

Major Negative was being charged for breakfast AFTER eating. never told there was a charge, and it was set up like every other free continental breakfast, cold cereal, oatmeal, eggs, etc. and after eating a very small plate each, we all received a $14 bill per person! me and my fellow co-workers were flabbergasted to say the least. charging is fine but you should make guests aware before the fact. we were never told at check in and there were no signs stating there was a cost, and no one "took" our order - it was just a normal open area with standard food/layout for a continental breakfast, so we had no clue until afterwards. they also charge for parking which was not known ahead of time either and this is not a downtown busy location so that also seemed off, but the breakfast was mind blowing to say the least. I get charging if you want to, but it should be made known and the amount you will be charged upfront. very disappointing - otherwise all else was great.

We came in for a 1 night stay and booked due to this hotel having a bar and breakfast. Bar was not open that night and they didn’t service breakfast on a Friday, maintained should be done during the day so that travelers have the amenities that are listed. Very disappointing.

Very clean! Wished breakfast was included. 15$ for breakfast was a lot.