Tru by Hilton Sterling Heights Detroit

Nice facility. Entrance could be better marked.

Anelle the front desk help is Wonderful and very friendly! Nice MODERN hotel. Think Gen Z accommodations. If you are looking for huge rooms and a "classic stuffy old hotel" just keep going. BUT if you just want a clean and modern room to sleep and a fresh look this fits the bill. Breakfast was GREAT! BED is nice and firm but not hard. Shower water is Volcanically HOT! Wife loved it. Work out room well equipped equipment clean and in great condition. Will defiantly stay at a TRU property again. ONLY issue was some of the clientele.. quite noisy but what do you expect. PPL are just rude these days! Hey use a bluetooth or just hold the dang phone to your ear! You Doofus!

I liked the uniqueness of the property. Elevator was down.

Great location. Really enjoyed the ambience as soon as i walked through the glass doors. Bery clean environment. My kids enjoyed the pool. It was very family friendly

Nice rooms, great location, tons of amenities unfortunately people using the indoor pool left puddles of water throught out the entery area and by the elevators. Floors were always soaked on the main floor.

The lady at the front desk was great, she deserves a raise for what she had to put up with. The hotel was so ghetto with the amount of people there. The pool was so crowded and it was cold, dirty and just a horrible time. There was lint all around the pool floor, the people who were in the pool had stuff everywhere, they were so loud and obnoxious. The kids swam two short times last night. Then once this morning, but after they jumped in we quickly had to take them out for sanitary reasons. The people who were there at night left towels inside the pool, a key card, keys, and what looked like poop at the bottom of the pool. The pool should have never been open. At night there were groups of parents drinking in the lobby while kids were in the pool alone creating chaos. There are no ice buckets in the room, no coffee maker, microwave, etc. People were outside yelling and smoking/drinking. The place is just something we will never return. I would ask for my money back because of that, but i know they will deny and it is not worth the headache!

I attended a concert at Freedom Hill and chose Tru for its price and location. The hotel appears fairly new with ample parking. The only downside to accessing the hotel was the one entrance that is almost hidden. It sits right behind tropical smoothie so don't miss the turn. Immediately upon entering the hotel I was greeted by the front desk staff. I was checked in quickly and without issue. They recognize that I was a Hilton honors member and made sure to connect my stay to my membership. They gave me two free bottles of water, as well. The lobby was very open with plenty of seating all around. They had a little snack bar area where you could buy chips and bars. There was a pool table and plenty of TVs around to watch The room was very nice, a bit smaller than a normal hotel room, but for a one-night stay it was perfect. It was very clean and bright. No carpeting here! The beds were comfy and there was a nice selection of pillows on the bed. The bathroom was clean and bright with a nice size walk in shower. I really liked the squeeze bottles of shampoo and soap and lotion. It's really nice not to have to fight with those little bottles and set them on the little shelf only to knock them over. The shower even had a little foot bench so you could wash your toes or shave your legs. I didn't get up and get out early enough to enjoy the free breakfast, so I have no comment on that. Overall, this day was very nice and I would not hesitate to use this hotel brand again.

Driveway entrance is not marked from public street. Locating the parking lot, which requires driving between unrelated businesses is ridiculous. Essentially, the drive entrance can only be found by trial and error from a high speed, traffic congested road.

Excellent, clean hotel with friendly staff. Our rooms were not ready at check-in but staff was apologetic and found us different rooms which were ready. (This seemed to be a recurring theme with other guests as well.) Some of the other guests were loud through the night and didn't observe the hotel's 'quieter hours' but the facilities were excellent, as was the breakfast and the pool.

The property has a very modern feel. The staff was very helpful and accommodating. The property also has lots of different areas to relax in, a long with a pool table. The only thing I didn’t like was the strong air fresher smell that hits you as you exit the elevator.

Hotel and room were very clean and several restaurants near the hotel

Bright and clean. Room was immaculate. Breakfast was good and area kept spotless. Very impressive.

DIRTY ROOM

First room was not cleaned well, at all. Front desk moved us into a new room, hairs still in towel and spills all over the floor.

The bed was very uncomfortable and hard. It was questionable on if the sheets were new because it was very wrinkly. Mold growing in the shower and the door protective stripping. Walls also need to be cleaned in the bathroom. First time at a Tru not sure that I’d do one again. They do allow you to pick a room at check-in on line which is a PRO.

We enjoy staying at Tru by Hilton and usually take advantage of their amenities. Staff is always friendly and the complimentary breakfasts are usually pretty good. Everything seemed to be pretty standard, however, I was not impressed with the overall cleanliness of our room (cobwebs, stains on walls and door, dirty bed frame under mattress). This was our first time staying on a ground level floor. We could hear everyone walking above in their rooms or hallways, every toilet flushing, and a group of people (not sure if guests or not) were seemingly having a tailgate party outside our window well after midnight.

The bathroom was poorly cleaned. The pool and outside area didn't seem kept up with. Just before opening the pool they were pouring powder shock in it, that should have been down when it closed. Could have spent less money on another hotel.

The rooms need a deep cleaning. We checked into one and it was not cleaned well. We were moved to another that was also not clean well.

We just stayed one night but staff was amazing and the room was nice and clean

Great stay. Very clean and friendly.

The hotel was really cute and the staff were great. However, common areas needed cleaning and the place was so noisy. Quiet time was not enforced at all. Kids were running up and down the halls until 3:30am and back up again at 7:00am. We definitely didn’t get a restful night’s sleep.

No microwave in the room kinda stunk

Disliked the interior furnishings. Kept banging my knee on the bed because the space was so crowded. The chair with the little platter on it was really annoying because the little platter would bang into the tiny table that was set against the wall.

Terrible noise, didn’t sleep at all From 2-4 am due to noise from room Above. The walls also sound paper thin- heard the vibration of a cell phone from a different room!

The hvac unit was so loud it was difficult to sleep

Very clean and simple. Five stars. The only thing I wish is that there was a coffee maker in the room. We love our morning coffee, but don’t want to have to leave the room to get it.

It was a great stay. Rooms were kind of small, but it was definitely affordable for a weekend stay. Great place to stay if seeing a concert at the Lottery Amphitheater.

The room was great. The only thing that was disappointing was the bed. The mattress was too firm and the frame makes a lot of noise when one of the people move to roll over or go to the bathroom

The stay was good only one negative thing is that the noise is awful. If your neighbor opens the door you hear it, if they talk in the hallway you hear it. The first night we were there our neighbors were in some kind of altercation and it was so loud and disturbing.

Lighting in the room is horrible. flood lights in your face are the only lights switched from the bed.

Check in was fast and the staff was really friendly and welcoming. The hotel is clean and comfortable and the rooms are nice and bright. They serve a hot breakfast with eggs, sausages, oatmeal, pancakes etc…. The area around the hotel is safe and there are a few stores in the area. The bed and pillows were super comfortable and we had a great sleep. We will definitely stay here again.

The customer service was a 10 plus. Mitchell Laboy was the most professional service rep i have ever experienced in all of my travels.

It was very long check in. System was down and waiting time to have room 2.5 hours. It is not good service and convenient driving a few hours. Refrigerator is not working in my room.

The bedding and mattress quality was absolutely awful. The bedding was too small for the king size bed. All 4 pillows were full of lumps and not comfortable at all. A few staff members were not helpful at all and were rude when I had a request for gym towels. Her comment was “who goes to the gym at 10:00” and didn’t even leave her stool to assist. She preferred to be on her personal cell phone.

Staff was very nice and the room was clean as always

Poor check-in service. Front desk doesn't answer the phone often. It was very quiet inside our room which we liked about our stay. Good location.

We checked in late but the checking in was very fast and the front desk clerk was very sweet and was amazing

The front desk girl was extremely rude when we arrived and we had to ask for the manager. We got a king size bed room, for me the mattress wasn’t comfortable, got a back pain the whole time we were there. Someone had puked on our floor by the elevator on Saturday afternoon and by Sunday when we were checking out, (around 11am), it was still dirty. I wouldn’t stay there again.

Very friendly staff. Room was very clean. Lots of options for eating out nearby. Close to Freedom Hill.

Staff was exceptional in every interaction throughout our 3 night stay. The room and bathroom were clean and did not give us sore throats like many hotels that still have carpet and outdated A/C units. The dining options nearby were good. Complimentary breakfast was good (ex food was hot and fresh, loved the pancake machine, seating was clean). The only suggestion would be to extend breakfast to 10am, even if only on the weekends. We had to set an alarm to make sure we got down in time and guests were arriving until at least 9:30 while we ate and were turned away. But overall, we had a wonderful stay!

Even tho sign in front, kind of hard to find your way to building if you never been there but overall enjoyed our stay. hotel is clean and modern would recommend and come back for sure.

Very nice clean modern property with great modern lobby and 24/7 self serve snack bar. Surrounded by shopping and restaurants. Grade A!

It was a great stay. Rooms were kind of small, but it was definitely affordable for a weekend stay. Great place to stay if seeing a concert at the Lottery Amphitheater.

Cute, trendy hotel. It was comfortable with a great location. It was 2 miles from Michigan lottery amphitheater and had many food options near by.

I attended a concert at Freedom Hill and chose Tru for its price and location. The hotel appears fairly new with ample parking. The only downside to accessing the hotel was the one entrance that is almost hidden. It sits right behind tropical smoothie so don't miss the turn. Immediately upon entering the hotel I was greeted by the front desk staff. I was checked in quickly and without issue. They recognize that I was a Hilton honors member and made sure to connect my stay to my membership. They gave me two free bottles of water, as well. The lobby was very open with plenty of seating all around. They had a little snack bar area where you could buy chips and bars. There was a pool table and plenty of TVs around to watch The room was very nice, a bit smaller than a normal hotel room, but for a one-night stay it was perfect. It was very clean and bright. No carpeting here! The beds were comfy and there was a nice selection of pillows on the bed. The bathroom was clean and bright with a nice size walk in shower. I really liked the squeeze bottles of shampoo and soap and lotion. It's really nice not to have to fight with those little bottles and set them on the little shelf only to knock them over. The shower even had a little foot bench so you could wash your toes or shave your legs. I didn't get up and get out early enough to enjoy the free breakfast, so I have no comment on that. Overall, this day was very nice and I would not hesitate to use this hotel brand again.

Very friendly staff. Room was very clean. Lots of options for eating out nearby. Close to Freedom Hill.

Driveway entrance is not marked from public street. Locating the parking lot, which requires driving between unrelated businesses is ridiculous. Essentially, the drive entrance can only be found by trial and error from a high speed, traffic congested road.

Close to venue

convenient to Freedom Hill

We appreciated the clean, modern interior, the complimentary breakfast, and the pool. The parking lot isn't the most accessible, as the hotel is situated behind other businesses, and wasn't completely clear as to how to get to the Tru lot.

Check in was fast and the staff was really friendly and welcoming. The hotel is clean and comfortable and the rooms are nice and bright. They serve a hot breakfast with eggs, sausages, oatmeal, pancakes etc…. The area around the hotel is safe and there are a few stores in the area. The bed and pillows were super comfortable and we had a great sleep. We will definitely stay here again.

We liked the pool and the staff, the breakfast was amazing.

They lowkey played with the breakfast it was lackluster. Also the cleaning of the walls could have been way better

It was good. Breakfast was not that exciting

Great breakfast options. Clean and great location

No breakfast at 6 o'clock. Was late.

Place was clean, check in was easy and breakfast provided was great and shower was nice and hot

The lady working the front desk was very personable! The room was very clean. The only thing we didn’t like is breakfast ended at 9am.

Staff was exceptional in every interaction throughout our 3 night stay. The room and bathroom were clean and did not give us sore throats like many hotels that still have carpet and outdated A/C units. The dining options nearby were good. Complimentary breakfast was good (ex food was hot and fresh, loved the pancake machine, seating was clean). The only suggestion would be to extend breakfast to 10am, even if only on the weekends. We had to set an alarm to make sure we got down in time and guests were arriving until at least 9:30 while we ate and were turned away. But overall, we had a wonderful stay!

Generally this place is fine. Top areas for improvement: the pool was cloudy (yuk). They could have more variety for the egg and breakfast meat choices from day to day (why no bacon? why only bell pepper frittatas?) or even on the same day. The staff could be more attentive and friendly. I had paid via Expedia but they charged me again during my stay. I had to call Hilton to clear that up which they did very promptly once I talked to a manager. I think the front desk person "clicked on the wrong box" (per the Hilton manager), so they might need more training.