Is parking available at the property?

Free self-parking is available on-site, with additional off-street parking options. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee, served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, parking, public areas, and rooms. There are also wheelchair-accessible paths and a fitness center.

What is the location of the property in relation to key landmarks?

The hotel is located in Jacksonville's Southside, just a short 4-minute walk from St. Johns Town Center and 3 minutes by car from the University of North Florida. It is approximately 7.9 miles from Mayo Clinic Florida and 13.8 miles from Mayport Naval Station.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age specified for children to stay for free.

Tru By Hilton Jacksonville St Johns Town Center

Average nightly price at Tru By Hilton Jacksonville St Johns Town Center by month, last 12 months (USD)
Month	Average price
January	$133
February	$144
March	$193
April	$146
May	$155
June	$135
July	$141
August	$127
September	$129
October	$140
November	$129
December	$122

What guests think

Travellers describe Tru By Hilton Jacksonville St Johns Town Center as clean, friendly, and conveniently located near shops and UNF, with an enjoyable breakfast and lively lobby games area that suits families and short, minimalist stays.

Rooms are consistently described as small, with recurring complaints about firm or unsupportive mattresses and soft, flat pillows. Guests also point out the lack of a swimming pool and missing in room conveniences like a microwave or coffee maker. Some mention hallway or lobby noise, occasional odors, elevator quirks, and sporadic issues with billing, deposits, or late night check in. Expect a modern, no frills stay in a very convenient area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby common areas feature family friendly games that several guests enjoyed, and the gym is described as decent. There is no swimming pool, and a couple of reviews cite elevator issues.

Related guest reviews

10

Jaime

May 4, 2024

·

Stayed 2 nights

Lots of fun things to do in the lobby with the family including a pool and foosball tables.

10

Maureen

Apr 17, 2024

·

Stayed 3 nights

First time at this or any Tru by HILTON. Very pleased with the property and the convenient location. I would consider this an economical yet minimalist hotel. Very clean, comfortable and well appointed though not lush which was the price point I was looking for. The free breakfast was more than adequate and tasty, quite a number of options. Coffee available all day. Decent workout area. Staff very pleasant and welcoming. Definitely returning on my several trips a year north from south Florida.

6

Justin

Dec 29, 2025

·

Stayed 1 night

Pros: clean, friendly staff, convenient breakfast, coffee in lobby, location Cons: bed was not very comfortable, almost got stuck in the elevator

10

Michael

Nov 15, 2024

·

Stayed 3 nights

Great property. The games area just off the lobby is a great addition to usual hotel amenities

10

Hannah

Aug 7, 2023

·

Stayed 1 night

Thanks so much! Loved the games and seating options down stairs!

10

ginger

Oct 14, 2023

·

Stayed 2 nights

Great location. Clean rooms. Lacking pool.

10

Natalie

May 28, 2024

·

Stayed 1 night

Love the convenience of everything nearby. Wish there was a pool.

8

Mary Ellen

Jul 3, 2025

·

Stayed 1 night

Clean, comfortable, nice tv, close to restaurants, shopping, and Mayo Clinic. Cab 1 elevator door opened on 3rd floor before the cab was fully level with 3rd floor elevator lobby and I tripped on the edge of the cab. Close speed of both elevator doors is too fast and the door ran into my arm once because it's too fast.

6

Natalie

Jun 13, 2024

·

Stayed 2 nights

I thought it was awful there was not a pool or washer/dryer availability

10

ERIN

Mar 16, 2025

·

Stayed 2 nights

Very clean! Social area in lobby kept the kids busy … best part of the hotel.

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Cleanliness

Cleanliness earns frequent praise across rooms and public areas, with many appreciating the no carpet floors. A few reviews note issues such as hair in bedding, lingering odors, or minor mildew.

Related guest reviews

8

Eric

Feb 28, 2023

·

Stayed 1 night

Contemporary decor was cool and different. The room is small but efficient and clean. The common area were not clean or maintained to a high standard.

10

Norma

Aug 17, 2024

·

Stayed 1 night

Excellent…..very, very clean

10

Lincoln

May 29, 2025

·

Stayed 1 night

Very clean and nice.

2

Raniesha

Sep 29, 2025

·

Stayed 1 night

Upon entering the room there was a horrible smell. The whole room smelt like it. The beds were hard and their was hair on my pillow

10

nina

Oct 20, 2023

·

Stayed 2 nights

Hotel is clean, up to date. Quiet. You can walk to town center and tons of restaurants in walking distance.Lameka is great! Love her. Free breakfast. Gym is nice.

4

Caroliny

Apr 18, 2023

·

Stayed 1 night

The room that we stay had a Very bad smell of feces. We asked for a different room and was not possible. The front desk provide us with Lysol. I had to spray around the room many times during our stay.

10

Victoria

Feb 23, 2025

·

Stayed 1 night

Tru by hilton in jax town center was great! I only stayed for a night, and didn’t have to go to the desk when I got in late. Only one star dinged in cleanliness cuz I found hairs in the bed and bathroom which I wasn’t a fan of. Overall very clean otherwise and a good experience!

10

Richard

Mar 31, 2024

·

Stayed 1 night

Stopped and stayed the night on our way further south. Extremely happy with our choice. Super clean. Clean floor, sheets, bathroom, everything. Love that there are no carpets. Simple and clean. The included breakfast was great. Much better than other hotels. Everything was brought out fresh and well maintained. Great staff. Will definitely stay at Tru Hotels more often. If you enjoy hotels with moldy musty smells and dirty carpets that are 30 years old then don't book here. This place is simple and clean

10

Felicia

Mar 20, 2023

·

Stayed 1 night

The title in bathroom was coming up but nice and clean I would stay here again great staff and breakfast

10

Anneka

Dec 4, 2025

·

Stayed 1 night

Great breakfast and great staff rooms clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and minimalist but consistently small, and many guests found mattresses firm or unsupportive with pillows too soft. Some report hall noise and miss in room items like a microwave or coffee maker.

Related guest reviews

6

Sonya

Mar 9, 2025

·

Stayed 2 nights

Did not like the room itself. Too small. No coffee maker, microwave or closet. Beds were weird. Mattress smaller than frame, so hitting leg on corner of bed constantly. My bed did not have a corner bumper. Small amount of mildew on ceiling in bathroom. No fan in bathroom. Left fay early despite losing a nights charges. Wont go back.

6

Deborah

Mar 7, 2024

·

Stayed 1 night

Check in was great… tv didn’t work in one room - had to change rooms. Why are there no in-room safes? Feels like I’m getting less but paying more!!

8

Anthony

May 27, 2024

·

Stayed 2 nights

Clean, friendly, nice amenities but super small. Its Hiltons version of microtel

8

Daniel

Aug 17, 2025

·

Stayed 1 night

The staff was great, the breakfast was yummie. The room was small, the bed and pillows were not good. The bathroom was nice

8

Amber

Apr 30, 2025

·

Stayed 1 night

The hotel was nice and clean, the bed was comfortable but I wish I had brought my own pillows as theirs were super flat. Breakfast was the basic free breakfast hotels offer. Would stay again.

8

Brian

Oct 27, 2024

·

Stayed 1 night

Slightly above the value, general hotel noise above normal.

6

Matt

Dec 16, 2025

·

Stayed 2 nights

Hotel had a nice lobby and the rooms were Small The beds were comfortable.

6

Keith

Apr 4, 2025

·

Stayed 1 night

The staff and cleanliness were fine, but this is also expected. The bed was horrendous. Both my wife and me had a hard time sleeping and woke up sore. At this price point I would expect a lot better.

8

Stephen

Nov 11, 2024

·

Stayed 7 nights

Very clean rooms and staff was exceptional. The walkin shower was a big plus. The only drawback was the mattress on the platform was worn down as the coils were not very supportive.

6

Toni

Jul 23, 2023

·

The hotel was okay for one night. The rooms were very small and noisy. We could hear every door near us shut and the shower made a loud noise all night.

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Service

Service is widely described as friendly and welcoming, with easy check in and standout front desk staff mentioned by name. A handful of reviews report problems including unavailable rooms late at night, billing or deposit issues, or a housekeeping misstep.

Related guest reviews

2

Basma

Aug 7, 2024

·

Stayed 4 nights

I got scammed by the general manager. He took 200$ cash for insurance and didn't write a check for them or return them back until this day. Awful experience.

2

Carson

Feb 16, 2025

·

Stayed 1 night

Staff was asleep when I arrived, I waited 20 minutes for someone to come to the desk only to be told that there was no room available for me. Staff was unable to help in any way, explaining that he did not know how to cancel reservation or process refund.

10

estrellita

Apr 17, 2025

·

Stayed 3 nights

Jeanette was the person to get the credit! She went above and beyond yo make my stay comfortable and the best by far!!

10

Noreen

Mar 25, 2025

·

Stayed 1 night

Jeanette was super friendly and knowledgeable about the property and the area. We really appreciated her. We stayed at 2 other hotels in the past week on our roadtrip and this stay was our favorite thanks to her hospitality.

10

Andreza

Mar 22, 2025

·

Stayed 1 night

Best service in the Area!!! Jeanette was the best when we arrived, she gave the full details of everything even before we ask. the room was clean and comfortable with everything in place that we needed. It was my birthday and I really enjoyed staying in there. thank you Tru!

10

Nils

Mar 20, 2025

·

Stayed 1 night

Our stay at the Tru Hotel in Jacksonville was outstanding! The hotel’s cleanliness was absolutely immaculate, setting a high bar for our future visits. From the moment we checked in with Jeanette, who was incredibly welcoming and helpful, to our check-out with the gentleman in the Philadelphia Eagles hat (sorry I didn’t catch his name), the level of service was exceptional. Every staff member we encountered was friendly and attentive, making our stay truly enjoyable. When we’re back in Jacksonville, there’s a very good chance we’ll book here again. Thanks to everyone for making our stay so memorable!

2

Fayez

Apr 18, 2025

·

Stayed 1 night

They charge my card duople the amount of the rate untill I spoke to them and refund the money

2

Kevin

Jun 27, 2024

·

Stayed 1 night

TRU Hilton Hotel Stay 6/22/24 I treated my finacee to a hotel close to St Johns Town Center. The Hilton is a nice hotel and our experience was awesome until 25 minutes prior to check out. Then something occurred we have never experienced. Standing unclothed as we were donning our oufits for the day. 6/23/24 at 1035, checkout is 1100, the housekeeper attempted a violent entry into our room. She knocked while she was trying to gain access to our room, no verbalization of who she was. I stated loudly for her to stop as she continued to batter the extra folding mechanism device with our door. Thank goodness we utilized it. 3 times she open and closed our door rapidly and loudly against the folding stop with me requesting she stop immediately. The violence ended and I called the front desk to complain. Soon after we could hear her being spoken too. We were out by 1100. We let the front desk know at counter checkout we would never return to this Hilton. Completely wrong and uncalled for.

10

Shabeer

Sep 26, 2023

·

Stayed 2 nights

We were very happy with Ashley , Lakesha and the GM. There have been awesome and we want to say a Huge thank you . We will definitely stay at this hotel in the future . Safe Blessed . 10/10 service .

10

Julie

Oct 27, 2025

·

Stayed 2 nights

The check was easy and all the staff was welcoming. We enjoyed our visit.

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Location

Location is a strong highlight: walkable to St Johns Town Center and restaurants, close to UNF, and convenient for getting around Jacksonville. Several guests also felt the area was safe and well lit.

Related guest reviews

10

FRANCISCO

Aug 18, 2023

·

Stayed 2 nights

Location is very centric and dining options are great.

10

John

Dec 7, 2024

·

Stayed 2 nights

Close to shopping and restaurants.

10

Becky

Aug 27, 2025

·

Stayed 1 night

Clean and do close to UNF and St John's Town Center. Very friendly staff, we will be back.

8

Misty

Sep 6, 2025

·

Stayed 1 night

Great little place to stay close to everything.

10

Jonathan

Nov 12, 2024

·

Stayed 3 nights

Nice area with plenty of restaurants and a sense of security. Easy access to downtown for sports events. Overall great for the price.

10

Janice

May 23, 2023

·

Stayed 3 nights

This hotel was EVERYTHING I needed for a short getaway. It was in a great area near shopping and restaurants where we could walk to. Staff was excellent. It was very clean, quiet, safe.

10

nina

Oct 20, 2023

·

Stayed 2 nights

Hotel is clean, up to date. Quiet. You can walk to town center and tons of restaurants in walking distance.Lameka is great! Love her. Free breakfast. Gym is nice.

8

Mary Ellen

Jul 3, 2025

·

Stayed 1 night

Clean, comfortable, nice tv, close to restaurants, shopping, and Mayo Clinic. Cab 1 elevator door opened on 3rd floor before the cab was fully level with 3rd floor elevator lobby and I tripped on the edge of the cab. Close speed of both elevator doors is too fast and the door ran into my arm once because it's too fast.

10

Lynnette

Jun 21, 2024

·

Stayed 1 night

Great location, clean amenities!

10

Karen

Sep 9, 2025

·

Stayed 1 night

Good central location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being tasty with a decent variety, and lobby coffee is appreciated. Some guests found it basic or weak, and a few were frustrated by early or strict closing times or limited fruit.

Related guest reviews

10

Wilhemenia

Oct 13, 2025

·

Stayed 2 nights

Clean rooms Friendly Staff Wonderful Breakfast Good Location

8

Caroline

Aug 13, 2025

·

Stayed 2 nights

I would like more fruit options

10

Linda

Dec 21, 2025

·

Stayed 1 night

Comfortable room, helpful staff, great breakfast

10

Maureen

Apr 17, 2024

·

Stayed 3 nights

First time at this or any Tru by HILTON. Very pleased with the property and the convenient location. I would consider this an economical yet minimalist hotel. Very clean, comfortable and well appointed though not lush which was the price point I was looking for. The free breakfast was more than adequate and tasty, quite a number of options. Coffee available all day. Decent workout area. Staff very pleasant and welcoming. Definitely returning on my several trips a year north from south Florida.

8

Karen

Jan 1, 2025

·

Stayed 1 night

Clean basic comfortable rooms with fridge. Breakfast was simple but had everything you would need and was good. I would stay again.

8

Amber

Apr 30, 2025

·

Stayed 1 night

The hotel was nice and clean, the bed was comfortable but I wish I had brought my own pillows as theirs were super flat. Breakfast was the basic free breakfast hotels offer. Would stay again.

10

Dawn

Nov 14, 2023

·

Stayed 1 night

Everything was fine. Room was clean. Really like the phone app to enter. Did not like the 9:00 end time for weekday breakfast. I came out at 9:03 and everything was already taken up. When I asked they said 9:00 and it’s over. Didn’t even to offer to let me get the food that was sitting on the cart.

10

George

Mar 7, 2023

·

Stayed 1 night

Easy in easy out. Great shower. Breakfast a bit weak.

10

Wilhemenia

Oct 13, 2025

·

Stayed 2 nights

My stay was amazing! We travel with family often. Excellent breakfast with choices. Kid friendly. Everything was accessible.

10

Anneka

Dec 4, 2025

·

Stayed 1 night

Great breakfast and great staff rooms clean

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $141	16 $154	17 $138
18 $114	19 $135	20 $208	21 $190	22 $126	23 $118	24 $118
25 $142	26	27	28 $158	29 $119	30 $118	31 $118

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $123	3 $123	4 $123	5 $118	6 $123	7 $125
8 $113	9 $123	10 $123	11 $136	12 $118	13 $118	14 $118
15 $118	16 $128	17 $128	18 $123	19 $129	20 $120	21 $131
22 $113	23 $125	24 $123	25 $123	26 $139	27 $142	28 $120
29 $114	30 $125

Tru By Hilton Jacksonville St Johns Town Center

Prices for Tru By Hilton Jacksonville St Johns Town Center

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds

Guest reviews of Tru By Hilton Jacksonville St Johns Town Center

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Jacksonville St Johns Town Center

Considering this hotel for your Jacksonville trip?

Prices for upcoming dates