Holiday Inn & Suites Houston NW - Vintage Park Area by IHG

Didn't have spa.

Very clean and new. Indoor pool wasn't heated, temp was frigid and great for preparing for polar plunges only. In room amenities were sparse, no blow dryer, very few towels and only one bar of soap.

Very nice property. Clean and comfortable room. Friendly staff. Nice bar area. Good food

A number of small issues just added up to a make it a frustrating stay. Arrived late in the evening no emergency toothbrush at front desk no pillow or linens in the room for the fold out couch. No shampoo the first morning. Spotty wifi service. Sliding doors between living area and bedroom and with bathroom are not fully closable. Multiple machines not working in gym workout area. Manager did not respond to me when I ledt a note describing concerns - I even asked again to be contacted.

The property was large and spacious. Clean and comfortable environment. Well lit!

Room not ready, bartender inexperienced for a superbowl, many menu items out of stock.

We were short on towels and wash clothes and housekeeping promptly brought them after a phone call. Checkout was easy. Check in was the problem. We wanted to leave a car at the hotel while we went out for the day since we couldn’t check in until 3 and the man at the desk kept saying he couldn’t guarantee it’s safety. I wasn’t asking for a guarantee, I wanted to know where the safest place to park was so that the camera’s could see it. The man wouldn’t reveal where we should park and wouldn’t say if the cameras would show no matter where we parked. He was unkind in the way he kept insisting that he couldn’t guarantee the car’s safety. I just wanted to park where it would be seen. I wasn’t asking for a guarantee, I just didn’t know the area and was asking for advice. Needless to say, I didn’t feel welcome after his attitude. The others in the hotel seemed kind but he was not. I’m not sure if I’d return to that hotel again. I’ve had better experiences at other Holiday Inn hotels.

Very nice property

Great hotel at a great price. Nice lobby with bar. Room was clean and comfortable. Friendly staff.

Very nice place. Well maintained and breakfast was excellent. Pleasant staff.

Upon checking out I pulled back the covers and found a bed bug

The hotel was nice and the staff was amazing. The bed was comfy and the shower pressure and hot water was excellent. However, the sheets had stains on them and when housekeeping came to clean the room they did not change the sheets just made the bed. I knew it was the same sheets because the stains were there. There is black mold at the top of the bathroom walls. Overall a nice stay and I will stay again just hopefully a different room without mold and sheets that aren’t stained.

It was great staying, very clean rooms, hallways, quite enjoyed the stay

Roaches were in my room i have a video

The receptionist on my arrival was pleasant, 5-star lady. In the morning the coffee at 9am was cold (I suppose it was coffee leftover from the previous day) but the guy at dinning made fresh coffee after I told him about the old coffee. On my second day, Sunday, whoever cleaned my room did not remove the towels I had used in the morning.

Very clean

Everything was clean and staff was friendly

Very clean, great hotel

The Check-In area was clean and well kept. However, the room and the corridors were having an unique unpleasant smell.

Able to check in fast and easy rooms very clean

Hotel is relatively new and nice. We booked the largest suite and it had an undercounter fridge and microwave and was spacious. There were a couple of light bulbs out and they repaired when requested. Also, the room was missing a hair dryer and iron - also provided when requested. A suite room like this should have plates, glasses, silverware and probably a garbage disposal to make it competitive with alternative venues.

The property itself was clean and customer service was great. Our shower in the room could be upgraded and the water pressure was very low.

Clean, breakfast, walk in shower was nice. Quiet environment.

The hotel was good for one night, but a bit over priced. I booked for a tub in our king suite, but once I arrived the host said she’d never been in that room before and couldn’t tell me if there was a tub. Got into the room and it was shower only. Had to shower with my two year old that night :D.

The room was ok the walkin shower was nice i liked that

Checking in and out was a breeze. The front desk staff were very pleasant. Bed was comfortable and shower was great. The only negative thing I can say would be that the silverware at the breakfast was not clean and when I pointed it out to the person in charge he told me that they were having a problem with the dishwasher. We used the plastic ware instead. He had the girl hand clean the silverware. Other than that, no problems. The breakfast was okay. We would stay there again. Quiet and conveniently located.

A number of small issues just added up to a make it a frustrating stay. Arrived late in the evening no emergency toothbrush at front desk no pillow or linens in the room for the fold out couch. No shampoo the first morning. Spotty wifi service. Sliding doors between living area and bedroom and with bathroom are not fully closable. Multiple machines not working in gym workout area. Manager did not respond to me when I ledt a note describing concerns - I even asked again to be contacted.

overall it was a decent stay, the rooms could be upgraded but they are clean

Awesome stay, very clean and spacious room.

This will be our new place to stay when we are in this area of Houston. We travel there 4-5 times a year. Comforting to know we will have a place to relax and sleep in comfort.

Very nice property. Clean and comfortable room. The front desk staff was awesome - went above and beyond to assist us!

Employees were super rude. Did not want to give us towels for the next day. Breakfast should have been included. Never will stay there or recommend it to nobody

The manager was very nice and very sweet and made us feel welcome even though it was a busy weekend at her hotel. She was really sweet to us and made us feel comfortable and for that four stars.

The staff was phenomenal! Friendly and inviting and grateful that we stayed with their establishment. I will return!!! Excellent breakfast, clean with hot food - always a plus.

Every where I encountered customer service it was a fail. I was compelled disappointed. They didn’t have my room available. I had to settle for a double that was left. At the breakfast I wasn’t even treated as a guest just like was trying to come in for a free Meal. Clean hotel but that’s the only highlight. Sadly the employees are lacking in the welcome department.

The receptionist was exceptionally kind, welcoming, and professional.

I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.

Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon

All good!!! Staff was awesome!!!!

Able to check in fast and easy rooms very clean

was very close to shopping and dining

Clean, breakfast, walk in shower was nice. Quiet environment.

Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.

Property was nice, however adjacent construction made it difficult to enter. Would stay there again though!

This property was just off of a frontage road on the highway, and is located near several shopping areas and eateries that made our trip enjoyable. The hotel was close enough to houston for us to enjoy attending a concert there, without being too difficult to navigate back to or being especially traffic heavy.

The room was nice, the location was convenient...

Checking in and out was a breeze. The front desk staff were very pleasant. Bed was comfortable and shower was great. The only negative thing I can say would be that the silverware at the breakfast was not clean and when I pointed it out to the person in charge he told me that they were having a problem with the dishwasher. We used the plastic ware instead. He had the girl hand clean the silverware. Other than that, no problems. The breakfast was okay. We would stay there again. Quiet and conveniently located.

This is a nice hotel with a lot of good amenities, but it’s not in a very safe location. Cars are being broken into overnight.

We were short on towels and wash clothes and housekeeping promptly brought them after a phone call. Checkout was easy. Check in was the problem. We wanted to leave a car at the hotel while we went out for the day since we couldn’t check in until 3 and the man at the desk kept saying he couldn’t guarantee it’s safety. I wasn’t asking for a guarantee, I wanted to know where the safest place to park was so that the camera’s could see it. The man wouldn’t reveal where we should park and wouldn’t say if the cameras would show no matter where we parked. He was unkind in the way he kept insisting that he couldn’t guarantee the car’s safety. I just wanted to park where it would be seen. I wasn’t asking for a guarantee, I just didn’t know the area and was asking for advice. Needless to say, I didn’t feel welcome after his attitude. The others in the hotel seemed kind but he was not. I’m not sure if I’d return to that hotel again. I’ve had better experiences at other Holiday Inn hotels.

You get what you pay for, good location. Rooms clean and staff polite.

The receptionist on my arrival was pleasant, 5-star lady. In the morning the coffee at 9am was cold (I suppose it was coffee leftover from the previous day) but the guy at dinning made fresh coffee after I told him about the old coffee. On my second day, Sunday, whoever cleaned my room did not remove the towels I had used in the morning.

The hotel was great, the food smelled wonderful, however, I have a service animal and I’m crippled. So people with service animals are not allowed in the dining area. Hence, not able to eat at the restaurant. I had to order out through DoorDash in order to be able to eat at your establishment. The staff was very accommodating and knowledgeable. I even extended my stay. But having a service animal, through your policy, left me with no other recourse, than delivered food. .

Employees were super rude. Did not want to give us towels for the next day. Breakfast should have been included. Never will stay there or recommend it to nobody

The property was really really nice. I’ve stayed here several times and would come back. The incidental fee is only 25.00 so that really helps especially when you’re there because your power is out due to the storm. The guy that checks me in every time I come is so pleasant and nice, I wish I knew his name!!. The breakfast was good especially the sausage grave and biscuits but you have to pay for it. The only thing is that there is a black lady that works there, I’m assuming she’s the manager but not quite sure. I didn’t work with her personally every time I came there but I did see her and hear the way she answered the phone and talked with customers which was kinda rude and just her demeanor was hard and not very inviting. I had to call there to try and get a receipt for FEMA (I booked through Expedia and ended up getting the receipt from them) but she was NOT pleasant at all but a bit rude, even when she answered the phone. I told her in a calm way what I was experiencing with her tone and what I’ve seen in the past and she hung up on me which proves exactly what I was talking about. I believe I have seen in the reviews something else about her but I hope that whatever she’s going through, she gets past it. We all go through things but other people don’t deserve to be on the other end of that and receive that type of treatment. That goes for her, me or anybody. Everybody is not the cause of your issues or what your going through.

Very nice property. Clean and comfortable room. Friendly staff. Nice bar area. Good food

The staff was phenomenal! Friendly and inviting and grateful that we stayed with their establishment. I will return!!! Excellent breakfast, clean with hot food - always a plus.

Checking in and out was a breeze. The front desk staff were very pleasant. Bed was comfortable and shower was great. The only negative thing I can say would be that the silverware at the breakfast was not clean and when I pointed it out to the person in charge he told me that they were having a problem with the dishwasher. We used the plastic ware instead. He had the girl hand clean the silverware. Other than that, no problems. The breakfast was okay. We would stay there again. Quiet and conveniently located.

I didn't like no free breakfast. When paying an average $100 Plus deposit so $125 average per night, the least you can do is hook a girl up with a Texas shape waffle or an apple for free in the am.

Room not ready, bartender inexperienced for a superbowl, many menu items out of stock.

Very nice place. Well maintained and breakfast was excellent. Pleasant staff.