Is parking available at the property?

Free self parking is available on-site. The parking is limited, but it is convenient for guests.

Is breakfast offered at the hotel?

Breakfast is not specifically mentioned, but guests can grab a bite from the snack bar/deli.

Are pets allowed at the hotel?

Pets are allowed with a pet fee of USD 75 per accommodation, per stay, and a pet deposit of USD 150. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel provide?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to local attractions?

The hotel is conveniently located just a 1-minute drive from Millcreek Mall and 6 minutes from Erie Zoo. It is approximately 4.8 miles from Presque Isle Downs and Casino and 5 miles from Lake Erie.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is available for guests to enjoy.

What are the hotel policies regarding children?

Children are allowed at the property, and there is no minimum age specified for kids to stay for free.

Candlewood Suites Erie Hotel Accommodations

Average nightly price at Candlewood Suites Erie by IHG by month, last 12 months (USD)
Month	Average price
January	$89
February	$78
March	$74
April	$86
May	$109
June	$118
July	$125
August	$129
September	$110
October	$98
November	$88
December	$77

What guests think

At Candlewood Suites Erie by IHG, feedback is sharply mixed: travelers like the spacious, suite-style rooms and some friendly staff, but many report cleanliness lapses, maintenance problems, and service strains such as long or chaotic check-ins and overbooking.

Amenities include a small indoor pool, fitness room, and free laundry, though pool towel shortages, limited hours, and occasional renovation disruption are mentioned. The location is convenient to stores, dining, and Presque Isle, but access can be tricky due to a one-way entrance. Expect roomy suites and basic amenities, with variable cleanliness and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is a small indoor pool, fitness room, free laundry, and a convenience pantry. Reviews mention limited pool towels or hours, occasional pool cleanliness issues, renovations, and flimsy or few luggage carts.

Related guest reviews

4

Robert

Mar 8, 2024

·

Stayed 2 nights

The room had light that didn’t work. The heat did not work. When I went down and told the front desk they told me that I had to just deal with it. There is only one way in and one way out and you can only turn one way. The walls are really thin you can hear everything that is going on outside your room.

4

Shawn

Jun 16, 2025

·

Stayed 1 night

They only had 1 staff member there at all times. No towels at the pool and extremely restricted hours at the pool as well even tho the sign said 6am-10pm. No toilet paper in the lobby bathrooms. The room was ok. It was large and pretty clean. I certainly would not use anything in the kitchen tho. I did appreciate that they had five products in the bathroom. But with our overall experience I would not stay here again. There are too many choices in a place like Erie.

10

Kristen

Oct 6, 2024

·

Stayed 1 night

My fav hotel in Erie for sure!! Great staff. My first room had a weird smell coming from the ac so they moved our room, no questions asked. Kids loved the pool.

6

Megan

Aug 4, 2024

·

Stayed 4 nights

Our room smelled like cigarette smoke so we bought our own air fresheners. The cooktop burners were broken (it would flip the breaker everytime it was turned on) so we couldn't cook some of the food we purchased. We also couldn't adjust the room temperature as it stated. There were only 2 options: 65 degrees and freezing or turn it off and wait until it got too hot and needed turned back on again. The laundry facilities were free so that was helpful. Our room was never cleaned so we were able to at least wash and reuse our bathroom towels.

10

Lisa

Sep 4, 2023

·

Stayed 2 nights

My only suggestion is more than one entrance into the parking lot.

8

Melissa

Jun 2, 2023

·

Stayed 2 nights

The room was very specious. The pool and gym were nice. The bathroom could use some work- wear and tear made it look dirty. I wish the parking lot had an entrance from the mall. Pulling out onto Interchange Road with signs that blocked cars was dangerous.

8

Chris

Jul 13, 2024

·

Stayed 1 night

Room not ready when we arrived at 4:30. Not good. Luggage carts were anemic. Come on! Otherwise, stay was very good. We liked the room and the hotel proximity to Presque Isle and dining.

6

Ran

Oct 14, 2024

·

Stayed 1 night

The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well. Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows. But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.

4

Wendy

Aug 16, 2025

·

Stayed 2 nights

Location was hard to access from all that’s around. They were doing renovations when we were there and that wasn’t noted anywhere. Initial room wasn’t clean and we had to be moved. Will not stay again

4

Maria

Aug 19, 2025

·

Stayed 2 nights

The room I booked I was told wasn’t available. The pool was absolutely disgusting. My room was dusty. Their was construction being done on my floor and all of the work tools and objects needed to complete tasks were laying all over the floor which was a tripping hazard and also unsafe as I was staying with a toddler. Housekeeping cart and trash cart was also left on floor the entire three night stay.

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Cleanliness

Cleanliness is inconsistent, with many reports of dirty bathrooms, hair and dust in rooms, and housekeeping lapses; public areas like elevators and halls were also noted as unclean. Some guests did find their rooms clean.

Related guest reviews

4

Marcia

Jul 26, 2025

·

Stayed 2 nights

Long black hairs on bathroom floor, old used coffee filter in the maker, dried crumbs on counter, blown light bulbs in room, no body wash in shower, light bulb just hanging loose in the refrigerator, long wait for check in upon arrival with a few other guests staring at the "be back in 10 minutes" sign. Okay for a place to crash but wouldn't choose stay again if there was another option.

2

Edward

Feb 26, 2024

·

Stayed 1 night

My bed was not made, there was no towels or washcloths, no toilet paper, dishes running in the dish washer and I had to go down to the main desk at least 4 times

6

Brandi

Aug 25, 2025

·

Stayed 1 night

First time staying there, easy check in. Room was large. Had a general dirty feel to it. The bathroom was limited stock. Shampoo and body wash were empty, even though they said they just cleaned and stocked room. Bathroom drain stopper wouldnt screw in due to the large amount of hair in the drain (gross).

6

Erica

Jun 29, 2025

·

Stayed 1 night

It needs a deep clean. Someone else’s hair was on the wall of the shower and the bathroom had a general grubbiness where you could tell the floor wasn’t cleaned properly. The pool is small and was full of children who did not care about sharing and being respectful of others. The staff were friendly.

2

CAROLYN

Nov 4, 2025

·

Stayed 1 night

room was filthy. big hair ball on top shelf in bathroom. mold around faucet that they could’ve wiped off bathroom walls had stuff all over. Microwave had greasy fingerprints on the outside of it same with coffee pot. Refrigerator had food in butter, dish area and underwear fruit and vegetables would go. Rugs were not swept, and the roof must leaked and they tried to fix it on the wall in the bathroom looked terrible. The only thing that was cleaned where the sheets pillowcases bed.

2

alexander

Nov 28, 2023

·

Stayed 1 night

Room was not clean beds were not made one towel in dirty bathroom. Worst hotel I have ever stayed in.

8

Tamara

Aug 26, 2024

·

Stayed 1 night

There were bags of trash in the hall all weekend. They were the same bags as when I arrived to when I left. The elevator had a water bottle on the floor all weekend. I took my own lysol wipes and lysol spray for the room. The elevator floors were not clean at all. The front desk staff tho was super friendly and polite and knowledgeable.

4

Lissett

Aug 1, 2025

·

Stayed 3 nights

The property seemed run down. Staff not professional. We arrived and receptionist had coworker sitting on rolling chair across receptionist desk and did not move or give privacy when being registered in. Room was filthy had film of dust on fridge and greasy fingerprints on microwave and dishwasher. Stains on bed cover. Asked to be moved to another room. This one was better but not by much. Bathroom still had stains. I would have stayed at another hotel but I had prepaid the rooms. The area was nice but the hotel was a let down. This was the first time I stayed at a Candlewood but I don’t think I ever will again. Too much money paid for such a bad experience.

4

Chip

Nov 16, 2024

·

Stayed 1 night

This room had ants and was very dirty. I will not be staying here again. Only thing positive is there wasn’t any bed bugs in our room. Very dirty. Hair in in drawers, yellow pee & pubic hairs on the toilet, old wore out linens, ants, dirty utensil drawers, floors were dirty, bed was hard…this was a terrible experience!

4

Andrew

Jan 27, 2024

·

Stayed 1 night

Found out at check in that we were bumped from the suite we reserved. Room we got was not comparable but still spacious . Bathroom shower was grimy and had mildew. Very noisy night. I am not sure what all was happening but very disruptive. The morning brought the realization that there is no breakfast here, except one waffle maker. Coffee maker in lobby was also broken. Keurig was there as replacement.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with kitchens and useful workspaces, and some report reliable Wi-Fi. Downsides include maintenance problems (HVAC, appliances, lights) and noise from thin walls or high-traffic areas.

Related guest reviews

4

Robert

Mar 8, 2024

·

Stayed 2 nights

The room had light that didn’t work. The heat did not work. When I went down and told the front desk they told me that I had to just deal with it. There is only one way in and one way out and you can only turn one way. The walls are really thin you can hear everything that is going on outside your room.

6

Brandi

Aug 25, 2025

·

Stayed 1 night

First time staying there, easy check in. Room was large. Had a general dirty feel to it. The bathroom was limited stock. Shampoo and body wash were empty, even though they said they just cleaned and stocked room. Bathroom drain stopper wouldnt screw in due to the large amount of hair in the drain (gross).

4

Ann

Aug 17, 2024

·

Stayed 3 nights

Room 107 is too close to the front desk, there is noise all night.

6

justin

Jul 31, 2024

·

Stayed 1 night

Was put in wrong room upon checking in, but luckily they had the style of room I booked originally and made it right. Remote for tv didnt work properly, seemed like the batteries were dying. Hotels.com website said checkout was 12pm when in fact it is 11am. No issues with parking or location. Overall, a decent 1 night stay.

10

Karrail

Jul 19, 2025

·

Stayed 1 night

The hotel is very nice even had a kitchen in there in the room. I was in which I thought was pretty neat. The staff were very polite and professional and everything was very clean. I definitely go back again to stay

6

Ran

Oct 14, 2024

·

Stayed 1 night

The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well. Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows. But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.

4

Timons

Oct 6, 2024

·

Stayed 2 nights

The place was clean, the suites are nicely set up, with lots of desk space (which I need) and a galley. But the bulb over the bathroom mirror was out, my room wasn't serviced (though I stayed two nights) and from 1am to 3:30am there was a loud party in the next room (folks kept trying to come through the connecting door) and though I complained to the front desk, nothing was done.

8

Andreia

Feb 9, 2025

·

Stayed 2 nights

Room was huge. Pool was nice for the kids and husband, I thought it was little cold but I'm always cold lol. Heater in bedroom worked but not main living area. Most outlets had something in them so couldn't use them. So had to make do with what ones we could use. The staff was so nice. Gave us extra pillows n sheets and blankets for the pull out couch. Shower was nice and warm and bathroom was very spacious. Kitchen area was nice and tons of space. Only set back was the outlets. Would so stay again though. We had 1 king bedroom and that was super spacious. Weekend stay was nice. Though be nice if exit and entrance had different outlet that wasn't on main busy one way road. But doesn't take away from how great this hotel and staff are.

8

Bruce

Sep 18, 2024

·

Stayed 1 night

The room was clean and had a great workspace. Also, the wifi was easy to log onto and had great speed.

2

Christine

Nov 30, 2024

·

Stayed 1 night

I made a reservation online for a room with two queen beds. When we arrived there were no rooms available with 2 queens. Had to take a king with a roll out bed. What’s the point of making online reservations when you don’t get what you reserved. The bed was hard and uncomfortable and the heat was turned off. Will not be returning.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, but many reviews cite understaffing, long or chaotic check-ins, overbooking, and being assigned occupied or unready rooms; a few report rude or unprofessional interactions. Responsiveness is uneven.

Related guest reviews

2

Joan

Jun 21, 2025

·

Stayed 1 night

I showed up only to find out that my reservation had been canceled. There were no rooms for me there or at any other hotel in the area so my entire trip was ruined. I received no notice that the hotel was overbooked prior to me arriving, which could’ve allowed me to change my plans. On top of that the front desk person was rude as if I should’ve known better. I will never use Expedia again.

8

Allan

Jul 21, 2025

·

Stayed 1 night

Check in was a nightmare.

10

Steffanie

Apr 5, 2024

·

Stayed 1 night

Staff was great, friendly and helpful. Room & facility was clean.

2

michael

Jul 20, 2025

·

Stayed 1 night

Check in took over an hour, and we got there an hour after check-in started. No exhaust fan in the shower, and they gave us keys to the wrong room. It was occupied.

4

Kristen

Jun 21, 2025

·

Stayed 1 night

Check in was a nightmare! This property was clearly going through a change of management/? on that day. The Manager told us that it was his last day and that everyone it had been a rough day and everyone was sad. He was attempting to do right by people but it appeared things were way out of his control. They were assigning rooms and when the guest got to the room it was not cleaned. This happened to me, my daughter, 2 others we were traveling with. I also spoke with 2 couples in the elevator who said they were also having issues. The next day, when I checked out, I overheard a woman employee complaining about the guest. I feel this location should compensate the guest that evening.

6

Gretchen

Aug 24, 2025

·

Stayed 2 nights

Although the staff seemed very nice, they did not do anything they said they would do, no matter how many of them promised. They were also problematically disorganized. Although there are signs in the lobby labeling the facility non-smoking, all of the common areas smelled strongly of pot smoke, even the upstairs hallways. The lobby was stiflingly stinky, as the staff was smoking so much pot on the back patio that it constantly wafted in. Not to mention, why would we want to deal with high employees? It is no wonder they did not handle their jobs well. The "free coffee and fruit" breakfast consisted of hoping that there would be enough cups left, and the same one sad apple sitting in a basket for three days. The snack/breakfast room (pay for items) was sparsely stocked. The rooms were clean and did not smell of pot smoke, thankfully. Several objects in the room did not work (lights, DVD player, etc.).

2

Vishalaksha

Sep 3, 2024

·

Stayed 1 night

Hotel was under staff and they couldn’t make the room available till mid night. We went to a different hotel.

2

Bryan

Sep 1, 2025

·

Stayed 3 nights

The service was terrible my partner and I asked 3 times for towels.no one came but they were sitting on there behind and on there cell phones.Never once in the 3 days we were staying there,Make the bed or empty garbage.We will never stay at a Candlewood suites again.

2

PATRICK

Apr 9, 2024

·

Stayed 1 night

Absolutely the worst hotel experience I've ever experienced. I booked 2 rooms via hotels.com charged my card immediately for both rooms, one for myself and one for a coworker. After traveling all day we arrive to check in and there is only 1 room in there system. After arguing with the desk clerk all that was offered was an apology and a roll away bed as we would have to share a room, very disappointed. We got to the single room and waited an hour. No roll away bed arrived. I went down to the lobby and the girl had left that promised us the roll away and the new crew had no clue. 2 hours later, it arrives. Next morning, we check out and the manager happens to be there. They print me off a receipt for the one room. I said i was charged already for 2? She very rudely said i dont care, she didnt want to see my confirmation email and said you have to call hotels.com. She than printed the receipt off and threw it across of the counter to me. Unbelievable, please never ever stay here.

6

Sandra

Aug 4, 2025

·

Stayed 2 nights

Seems understaffed, staff does not keep up on customers needs inside hotel. If you hunt someone down they

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Location

Convenient for shopping, dining, and Presque Isle, with generally easy driving distances. Access can be awkward due to a one-way entrance and limited parking lot entry points.

Related guest reviews

4

Robert

Mar 8, 2024

·

Stayed 2 nights

The room had light that didn’t work. The heat did not work. When I went down and told the front desk they told me that I had to just deal with it. There is only one way in and one way out and you can only turn one way. The walls are really thin you can hear everything that is going on outside your room.

8

Scott

Feb 23, 2025

·

Stayed 1 night

It was a good stay. Easy to get to. Great location walking distances to alot of stores and restaurants

10

Lisa

Sep 4, 2023

·

Stayed 2 nights

My only suggestion is more than one entrance into the parking lot.

10

Myleek

Nov 24, 2024

·

Stayed 2 nights

Right in the middle of everything

8

Melissa

Jun 2, 2023

·

Stayed 2 nights

The room was very specious. The pool and gym were nice. The bathroom could use some work- wear and tear made it look dirty. I wish the parking lot had an entrance from the mall. Pulling out onto Interchange Road with signs that blocked cars was dangerous.

6

justin

Jul 31, 2024

·

Stayed 1 night

Was put in wrong room upon checking in, but luckily they had the style of room I booked originally and made it right. Remote for tv didnt work properly, seemed like the batteries were dying. Hotels.com website said checkout was 12pm when in fact it is 11am. No issues with parking or location. Overall, a decent 1 night stay.

8

Chris

Jul 13, 2024

·

Stayed 1 night

Room not ready when we arrived at 4:30. Not good. Luggage carts were anemic. Come on! Otherwise, stay was very good. We liked the room and the hotel proximity to Presque Isle and dining.

6

Ran

Oct 14, 2024

·

Stayed 1 night

The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well. Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows. But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.

4

Wendy

Aug 16, 2025

·

Stayed 2 nights

Location was hard to access from all that’s around. They were doing renovations when we were there and that wasn’t noted anywhere. Initial room wasn’t clean and we had to be moved. Will not stay again

8

Amber

Apr 23, 2025

·

Stayed 1 night

Place was very clean, name brand amenities, complimentary coffee and fruit, and dead stack in the middle of everything great about Erie. Never drove more than 10 minutes to anything we wanted to do or see.

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Dining

On-site options are minimal: guests mention coffee and a waffle maker with a sparsely stocked pantry. Breakfast availability and quality appear inconsistent.

Related guest reviews

2

Joseph

Jun 28, 2024

·

Stayed 5 nights

The overall stay was not acceptable for the price. 1st We we’re told we could check in after 3 PM, we arrived at 4 and room wasn’t ready not enough staff so had to wait til 530 before we could check in. 2nd no coffee in the room they didn’t get any from their supplier so only coffee was at the front desk. 3rd we rented a room with a kitchen and it had a 2 burner stove and only 1 worked, the silverware was absolutely disgusting and look like it was never cleaned. Their breakfast consisted of waffles and waffles and on Wednesday they had waffles and nothing else. There was mildew all over the shower head. I highly recommend going to another Hotel as this one is potent managed and no one there cares.

6

Gretchen

Aug 24, 2025

·

Stayed 2 nights

Although the staff seemed very nice, they did not do anything they said they would do, no matter how many of them promised. They were also problematically disorganized. Although there are signs in the lobby labeling the facility non-smoking, all of the common areas smelled strongly of pot smoke, even the upstairs hallways. The lobby was stiflingly stinky, as the staff was smoking so much pot on the back patio that it constantly wafted in. Not to mention, why would we want to deal with high employees? It is no wonder they did not handle their jobs well. The "free coffee and fruit" breakfast consisted of hoping that there would be enough cups left, and the same one sad apple sitting in a basket for three days. The snack/breakfast room (pay for items) was sparsely stocked. The rooms were clean and did not smell of pot smoke, thankfully. Several objects in the room did not work (lights, DVD player, etc.).

4

Rick

Jul 28, 2025

·

Stayed 2 nights

Better food options, could be cleaner.

6

Ran

Oct 14, 2024

·

Stayed 1 night

The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well. Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows. But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.

6

Suzanne

Jul 22, 2025

·

Stayed 1 night

All the dishes and utensils were in the dishwasher dirty when I arrived. Food in little store was sparse—poor selection. No carts available at checkout. I’ve been at much nicer Candlewoods. Nice fellow checked me in, but you needed at least 3 of him to take care of all the management deficits!

8

Amber

Apr 23, 2025

·

Stayed 1 night

Place was very clean, name brand amenities, complimentary coffee and fruit, and dead stack in the middle of everything great about Erie. Never drove more than 10 minutes to anything we wanted to do or see.

4

Andrew

Jan 27, 2024

·

Stayed 1 night

Found out at check in that we were bumped from the suite we reserved. Room we got was not comparable but still spacious . Bathroom shower was grimy and had mildew. Very noisy night. I am not sure what all was happening but very disruptive. The morning brought the realization that there is no breakfast here, except one waffle maker. Coffee maker in lobby was also broken. Keurig was there as replacement.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $120	6 $110	7 $110	8 $93	9 $112	10 $112
11 $86	12 $90	13 $90	14 $90	15 $93	16 $112	17 $112
18 $86	19 $95	20 $95	21 $95	22 $95	23 $107	24 $101
25 $83	26 $95	27 $90	28 $90	29 $95	30 $115	31 $108

Su	Mo	Tu	We	Th	Fr	Sa
1 $83	2 $83	3 $83	4 $83	5 $83	6 $115	7 $112
8 $82	9 $83	10 $83	11 $83	12 $83	13 $97	14 $115
15 $88	16 $88	17 $83	18 $83	19 $83	20 $97	21 $83
22 $82	23 $83	24 $83	25 $83	26 $90	27 $90	28 $83
29 $82	30 $83

Candlewood Suites Erie by IHG

Prices for Candlewood Suites Erie by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll Shower)

Studio Suite, 1 Queen Bed, Accessible (Comm)

Studio Suite, 1 King Bed, Accessible (Comm)

Studio Suite, 2 Queen Beds, Accessible (Comm)

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom (1 King Bed, Sofa Bed)

Studio Suite, 1 King Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Studio Suite

Studio Suite, 1 Queen Bed, Accessible (Com, Tub)

Guest reviews of Candlewood Suites Erie by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Erie by IHG

Prices for upcoming dates