Is parking available at the hotel?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of MXN 1000 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the hotel offer?

The hotel features wheelchair-accessible facilities, including a stair-free path to the entrance, elevators, and wheelchair-accessible registration desk. Additionally, there are limited wheelchair-accessible rooms and meeting spaces.

Where is the hotel located in relation to key landmarks?

The hotel is located within a 5-minute drive of Paseo Durango Shopping Center and Morelos Garden, approximately 1.4 km from Sagrado Corazon de Jesus Cathedral and 1.9 km from Conde del Valle de Suchil Palace.

Hampton Inn by Hilton Durango Hotel

Average nightly price at Hampton Inn by Hilton Durango by month, last 12 months (USD)
Month	Average price
January	$86
February	$98
March	$103
April	$99
May	$96
June	$97
July	$121
August	$112
September	$113
October	$99
November	$90
December	$81

What guests think

Hampton Inn by Hilton Durango earns frequent praise for very clean, comfortable, modern rooms and friendly staff, plus a convenient, safe location beside restaurants and shopping, making it an easy base for city errands and trips to the airport.

Guests also like the secure covered parking and on-site gym. Common downsides include inconsistent customer service and billing or invoicing difficulties, occasional housekeeping lapses and worn towels, and some noise transfer between rooms or from nearby venues. Breakfast is generally enjoyed but can feel repetitive, and there is no room service. Expect a comfortable, well-located stay with a few service and amenities caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate secure, covered parking and a well equipped gym; some like the 24/7 coffee station. Several report difficult access from the underground garage due to stairs and unclear routes.

Related guest reviews

10

Edgar Ivan

Oct 26, 2024

·

Stayed 4 nights

Tiene estacionamiento techado

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8

Blanca Margarita

Aug 18, 2025

·

Stayed 1 night

Lo único que yo le agregaría es un elevador éramos personas de la tercera edad y tuvimos que subir del sótano estacionamiento al lobby con maletas y todo porque no tienen elevador por unas escaleras que estaban muy difíciles

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10

Jesús Eduardo

Nov 16, 2024

·

Stayed 2 nights

Excelente hotel super bien ubicado enseguida de una pequeña plaza, cama y almohadas comodas, buen desayuno, espacios muy limpios y ordenados, personal atento, gran opción para hospedarse a 15 minutos del centro, un gimnasio muy bien equipado

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10

Ariana

Apr 28, 2024

·

Stayed 3 nights

Newer facility, delicious breakfast, nice gym with a view, love all the options of Distrito H!

10

Veronica

Mar 9, 2025

·

Stayed 2 nights

They have 24 hr security. Free parking in a garage below with security as well. Water pressure was great. Tv channel options were good also. The free breakfast was good. Several options of items and drinks. They have a shampoo and lotion fispensers, but no conditioner or shower gel. They do have little soap bars. Id go back for sure.

10

Salvador

Mar 28, 2025

·

Stayed 2 nights

es nuestro preferido en durango, precio, ubicacion, trato, estacionamiento, limpieza, todo 100%,

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10

María Eugenia

Mar 8, 2025

·

Stayed 1 night

Lo único que no me gusta tanto es el estacionamiento, y como es un hotel concurrido, se battala para bajar y subir maletas.

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6

Charles

Oct 28, 2022

·

Stayed 1 night

Parking is underground and only stairs to get to the lobby and the elevator’s. No one told us we should unload in the parking lot before going to the parking garage. They also charged $25.00 US dollars per dog. That is crazy high amount. Never will stay in a Hilton again for that reason.

4

Juan

May 28, 2023

·

Stayed 1 night

No hay instrucciones claras de cómo accesar a la propiedad una vez que se estaciona el vehículo en el sótano. Al momento de entrar tienes que pasar por todo el bar con las maletas para llegar a recepción. Después las tarjetas de acceso no funcionaban y tuve que presionar mucho y hablar fuerte para que me ayudaran a solucionar el problema. No me hospedaría nuevamente, hay mejores hoteles en la zona.

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8

Gabriel

Aug 22, 2025

·

Stayed 3 nights

El hotel está muy bien, el que tengan estación de café 24hrs es una excelente idea 👌 el personal muy servicial, atentos y educados 10/10. Gracias !

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Cleanliness

Most reviews highlight very clean premises and rooms. However, several mention housekeeping lapses, worn or limited towels, and occasional dirty bathrooms or corridor upkeep issues.

Related guest reviews

10

JUAN

Dec 26, 2022

·

Stayed 3 nights

Todo muy bien, menos el que no hayan lavado un vaso y la cafetera que utilizamos desde nuestra llegada. Limpiaban muy bien el cuarto, pero jamás retiraron el vaso sucio ni limpiaron la cafetera.

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10

Isaac Medrano

Nov 21, 2025

·

Stayed 3 nights

Clean rooms

8

Alma

Jan 31, 2026

·

Stayed 1 night

The bathroom had hairs on the floor. The staff is very nice

8

Apolinar

Jan 4, 2025

·

Stayed 4 nights

Faltó la limpieza a la habitación, únicamente tendían las camas pero no barrían y las toallas son viejas y rotas

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10

Rosa

Dec 29, 2025

·

Stayed 4 nights

Clean room, very efficient staff, excellent amenities

10

Martha

Jun 23, 2025

·

Stayed 3 nights

Super clean, smelled very good out in lobby and in room! Staff was courteous and special shout out to the front staff that helped me print out some important papers I needed for an appointment! Thank you so much, will definitely book there again.

10

HECTOR

Apr 10, 2023

·

Stayed 2 nights

Located close to center and esy to get in and out. The hallways need vacuumed other than that is great.

4

Lorena

May 10, 2025

·

Stayed 3 nights

I had a very disappointing experience during check-in at this hotel. The receptionist was unfriendly from the start and showed no willingness to help. When I got to my room, the bathroom was dirty, which is completely unacceptable. I called the front desk to report it, and her response was, “I don’t have any cleaning staff, deal with it tomorrow”, said with a rude and dismissive attitude. I felt completely ignored as a guest. This kind of service and cleanliness is not acceptable in any hotel. I do not recommend this place and will definitely not be returning.

10

Jose

Jun 21, 2025

·

Stayed 6 nights

Clean, friendly staff, and welcoming. Checking process was quick they ask for an identification at check in. Room was very clean. The interior of hotel was clean and tidy.

10

FERNANDO

Nov 1, 2025

·

Stayed 1 night

Habitación limpia, personal muy amable pero el desayuno algo limitado

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Rooms

Rooms are modern, comfortable, and often spacious, suitable for relaxing. Some guests note noise transfer, firm beds or poor pillows, and missing amenities like a fridge or smart TV.

Related guest reviews

8

Antonio

Jul 8, 2024

·

Stayed 3 nights

Room doesn’t have a fridge

10

Marysol

Nov 21, 2025

·

Stayed 1 night

Modern, stylish look and very clean

6

CLAUDIA CRUZ

Dec 22, 2022

·

Stayed 19,343 nights

ME HE HOSPEDADO EN MUCHOS HOTELES PERO SIEMPRE RECOMENDABAN LAS CAMAS DE ESTA CADENA Y FUE UNA GRAN DECEPCIÓN, LAS CAMAS ESTAN HORRIBLES, LES RECOMIENDO MAS LAS CAMAS DE LA CADENA MARRIOTT SON MUCHO MEJORES.

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10

Antonio Alejandro

Apr 26, 2024

·

Stayed 2 nights

The room was perfect for relaxing.

6

Sergio

Aug 29, 2024

·

Stayed 1 night

No tienen smart TV, cero tecnología

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10

James

Sep 2, 2023

·

Stayed 5 nights

Large rooms with quality bed and bathroom. Clean. Staff is great. Restaurants next to hotel are excellent!

8

flor maria s

Apr 3, 2023

·

Stayed 1 night

Las habitaciones muy comodas. Pero enseguida del hotel hay una plaza comercial el cual tiene un antro o bar con música que se escucha muchisimo en el cuarto alrededor de hasta las 3am. Así que el descanso no fue igual por eso.

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10

Diana

Jul 13, 2025

·

Stayed 1 night

Great location and nice spacious rooms

8

Bianca

Oct 16, 2025

·

Stayed 2 nights

Everything was great except our rooms walls were so thin we could hear a family either next door or above us so clearly as if they were in the same room. I would have given 5 stars if not for that.

4

Verónica

Jun 1, 2024

·

Stayed 2 nights

Sin wifi durante 3 dias de estancia, poco personal para manejar la alta demanda de habitación

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Service

Staff are frequently described as friendly and helpful. Recurring problems include billing or invoicing issues, check in delays or overbooking, and slow responses to requests.

Related guest reviews

10

Oscar

Oct 5, 2025

·

Stayed 3 nights

Great place and not far from airport. I would most likely go there again. Staff is super friendly and always helpful.

2

M MONSERRAT

Feb 19, 2026

·

Stayed 1 night

Durante mi estancia se presentó un cargo duplicado por concepto de mi reserva. Aunque el reembolso correspondiente ya fue efectuado, este se logró únicamente después de múltiples insistencias y de escalar el tema directamente con la gerencia, debido a la falta de respuesta oportuna por parte del hotel. Sin embargo, a la fecha el hotel continúa negándose a emitir la factura por el monto total efectivamente pagado, situación completamente inaceptable. La facturación de cargos realizados y comprobados no debería generar resistencia ni quedar sin resolverse. Adicionalmente, durante el servicio de alimentos, encontré piedras en la comida, lo cual representa un problema serio de higiene y control de calidad que fue sumamente desagradable y preocupante como huésped. La experiencia resultó frustrante y desgastante. Si bien la habitación fue adecuada, la gestión administrativa, la atención al cliente y la calidad del servicio de alimentos estuvieron muy por debajo del estándar que se espera de una marca de este nivel. Situaciones como estas no deberían repetirse y requieren una revisión urgente de los procesos internos.

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10

Elizabeth

Nov 6, 2025

·

Stayed 2 nights

Everything about the stay was perfect loved Hampton Inn. Everything is walking distance or 10 min driving. Great hospitality, will be coming again. Thank you

10

Jacquelin

Oct 28, 2023

·

Stayed 1 night

The staff was friendly and very helpful. Would definitely stay there again.

10

Gerardo

Oct 12, 2025

·

Stayed 1 night

Great location, excellent customer service. Friendly staff and nice hotel

2

José Fernando

Aug 2, 2024

·

Stayed 1 night

me negaron la reservacion ya que habian sobrevendido la capacidad

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4

Lorena

May 10, 2025

·

Stayed 3 nights

I had a very disappointing experience during check-in at this hotel. The receptionist was unfriendly from the start and showed no willingness to help. When I got to my room, the bathroom was dirty, which is completely unacceptable. I called the front desk to report it, and her response was, “I don’t have any cleaning staff, deal with it tomorrow”, said with a rude and dismissive attitude. I felt completely ignored as a guest. This kind of service and cleanliness is not acceptable in any hotel. I do not recommend this place and will definitely not be returning.

4

Carlos

May 24, 2024

·

Stayed 1 night

Staff was rude at check in and told customer that Exordia had sold out all rooms even though I had a reservation confirmation. Eventually, management agreed to offer the reserved room for the night. You should not have to wait for a room that has been reserved previously!

10

Michelle

Apr 23, 2025

·

Stayed 5 nights

It was spectacular service and the hotel was spotless. Staff extremely helpful and courteous

8

ISELA

Dec 16, 2024

·

Stayed 2 nights

Todo estuvo bien, excepto que hubo un incoveniente en el check-in, no se porque la persona que me recibió no se dió cuenta y me cobró de nuevo cuando yo ya tenía pagada toda mi estancia

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Location

Convenient, generally safe location with restaurants, shopping, and the airport within easy reach. Many appreciate the walkability to nearby dining.

Related guest reviews

10

Oliba

Aug 10, 2024

·

Stayed 1 night

Close to the airport, bus terminal and close to the main street for downtown Durango

10

Juan Jesus

Aug 12, 2024

·

Stayed 1 night

Muy buena ubicación

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10

Alvaro Velazquez

Jun 10, 2024

·

Stayed 1 night

Localizacion, Limpio, accesible

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10

Elizabeth

Nov 6, 2025

·

Stayed 2 nights

Everything about the stay was perfect loved Hampton Inn. Everything is walking distance or 10 min driving. Great hospitality, will be coming again. Thank you

10

Alberto

Apr 13, 2025

·

Stayed 2 nights

Excelente ubicación y limpieza

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10

Gerardo

Oct 12, 2025

·

Stayed 1 night

Great location, excellent customer service. Friendly staff and nice hotel

10

ramiro

Jul 31, 2025

·

Stayed 1 night

close by a shopping center full of restaurants

10

Arthur

Jan 3, 2024

·

Stayed 1 night

Great location very safe

10

Silvia

Jan 3, 2022

·

Stayed 1 night

We had a great experience. Loved the location and that we had good restaurants next to the hotel and even a Starbucks!

10

MELISSA

May 16, 2023

·

Stayed 1 night

There’s a plaza with a few restaurants just a few steps away

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Dining

Breakfast is widely liked and sometimes varied, though several guests found it repetitive or average and a few noted temperature or quality issues. There is no room service, while the adjacent Distrito H offers handy dining options.

Related guest reviews

8

FERNANDO

Nov 19, 2025

·

Stayed 1 night

Está muy limitado siempre es lo mismo

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2

M MONSERRAT

Feb 19, 2026

·

Stayed 1 night

Durante mi estancia se presentó un cargo duplicado por concepto de mi reserva. Aunque el reembolso correspondiente ya fue efectuado, este se logró únicamente después de múltiples insistencias y de escalar el tema directamente con la gerencia, debido a la falta de respuesta oportuna por parte del hotel. Sin embargo, a la fecha el hotel continúa negándose a emitir la factura por el monto total efectivamente pagado, situación completamente inaceptable. La facturación de cargos realizados y comprobados no debería generar resistencia ni quedar sin resolverse. Adicionalmente, durante el servicio de alimentos, encontré piedras en la comida, lo cual representa un problema serio de higiene y control de calidad que fue sumamente desagradable y preocupante como huésped. La experiencia resultó frustrante y desgastante. Si bien la habitación fue adecuada, la gestión administrativa, la atención al cliente y la calidad del servicio de alimentos estuvieron muy por debajo del estándar que se espera de una marca de este nivel. Situaciones como estas no deberían repetirse y requieren una revisión urgente de los procesos internos.

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8

Javier

Apr 10, 2025

·

Stayed 1 night

The breakfast included was blah, could be improved

10

Diana

Jun 14, 2024

·

Stayed 2 nights

My family and I have stayed here in different occasions and it does not disappoint. The facility is very clean and offers great service. They serve delicious breakfast options ranging from scrambled eggs to some delicious Mexican dishes like chilaquiles and if you like spicy then the salsa is a must try. There is also a food court next to the hotel (within walkable distance) called Distrito Hampton and they offer great quality food options for breakfast, lunch, and dinner, would definitely recommend Roy’s, Baja Norte, & La Magdalena.

10

Rudy

Oct 2, 2024

·

Stayed 2 nights

Very clean. The breakfast was delicious, the food temperature to be more hotter.

8

Rogelio

May 3, 2023

·

Stayed 4 nights

I reserved a king bed and was given a standard /queen bed… The towels were old and torn, face towel was not replaced after initial issue… Good service had no ice… Staff was nice and attentive… No room service available, had to order food and go pick up at reception…

10

Karina

Jun 11, 2024

·

Stayed 4 nights

El desayuno muy repetitivo poco variable

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10

Fernando

Dec 31, 2025

·

Stayed 1 night

Buena variedad en el desayuno y cómodo

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10

Jasmine

Apr 17, 2025

·

Stayed 4 nights

The rooms were well maintained, and all of the staff were very friendly. The breakfast was also very good.

10

FERNANDO

Nov 1, 2025

·

Stayed 1 night

Habitación limpia, personal muy amable pero el desayuno algo limitado

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $153
11 $129	12 $129	13 $129	14 $129	15 $136	16 $129	17 $129
18 $129	19 $129	20 $129	21 $129	22 $129	23 $129	24 $129
25 $129	26 $129	27 $129	28 $129	29 $129	30 $129	31 $129

Su	Mo	Tu	We	Th	Fr	Sa
1 $129	2 $129	3 $129	4 $129	5 $129	6 $129	7 $129
8 $129	9 $119	10 $119	11 $119	12 $122	13 $110	14 $112
15 $129	16 $113	17 $119	18 $119	19 $122	20 $129	21 $129
22 $109	23 $129	24 $129	25 $129	26 $129	27 $129	28 $129
29 $129	30 $129

Hampton Inn by Hilton Durango

Prices for Hampton Inn by Hilton Durango

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Suite, 1 King Bed with Sofa Bed, Microwave (Wet Bar)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed

Suite, Multiple Beds, Microwave (Wet Bar)

Guest reviews of Hampton Inn by Hilton Durango

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn by Hilton Durango

Prices for upcoming dates