Atelier Playa Mujeres - All Inclusive - Adults Only

From

$587

/ night

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From

$587

/ night

About this property

At Atelier Playa Mujeres - All Inclusive - Adults Only, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the resort to ensure you stay connected during your ...

Pet Friendly
Restaurant
Swimming pool
Elevator / Lift
Concierge
Valet Parking

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Location

Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Zona Continental Isla Mujeres, Playa Mujeres, Punta Sam, Isla Mujeres, Quintana Roo, Mexico

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Room options

Inspira Junior Suite Swim Out King , 1 King Bed and 1 Double Sofa Bed

Room details

1 King Bed

Inspira Junior Suite Swim Out -2 Double , 2 Queen Beds and 1 Twin Sofa Bed

Room details

2 Queen Beds

Junior Suite Doble

Room details

2 Queen Beds

635 ft²

1 X Junior Suite King(Garden View)

Room details

Terrace Double Suite

Room details

Junior Suite 2 Double

Room details

635 ft²

Inspira Rooftop Suite , 1 King Bed and 1 Double Sofa Bed

Room details

807 ft²

Wheelchair Accessible Junior Suite 2 Queen Beds and 1 Twin Sofa Bed

Room details

2 Queen Beds

Junior Suite Ocean View King

Room details

1 King Bed

and

1 Sofa Bed

635 ft²

Corner King Suite with Extra Bed

Room details

Inpira Junior Suite Swim Out Ocean View King

Room details

Swim-Up Junior Double Suite (Ocean View)

Room details

Junior Suite Ocean View King- 1 King Bed and 1 Double Sofa Bed

Room details

1 King Bed

Oceanfront Junior Suite

Room details

Junior Suite, King Bed, Ocean View

Room details

Inspira Corner Suite Double

Room details

1 Queen Bed

Air Conditioning

Junior Double Suite (Ocean View)

Room details

2 Queen Beds

635 ft²

Business Suite

Room details

Oceanfront Suite

Room details

2 Queen Beds

and

1 Sofa Bed

Swim Out, Inspira, Junior Suite, King Bed

Room details

678 ft²

Junior 2 Double Suite

Room details

635 ft²

Air Conditioning

Safe

Mini Bar

Swim-Up Junior King Suite with Extra Bed

Room details

Inspira Rooftop Suite

Room details

1 King Bed

1 Sofa Bed

807 ft²

Corner Double Suite

Room details

Room Assigned on Arrival

Room details

1 Twin Bed

Inspira Master Suite Ocean Front

Room details

1 King Bed

1561 ft²

Wheelchair Accessible Junior Suite

Room details

635 ft²

Air Conditioning

Wi-Fi (Free)

Junior Suite, Accessible

Room details

Inspira Junior Suite Swim Out Ocean View King

Room details

1 King Bed

and

1 Sofa Bed

678 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Private Pool

Corner Queen Or 2 Double Suite

Room details

Inspira Junior Suite Ocean Front

Room details

1 King Bed

678 ft²

Inspira Corner Suite 2 Double

Room details

592 ft²

Air Conditioning

Safe

Mini Bar

Junior Suite

Room details

635 ft²

Inspira Business Suite

Room details

1550 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Swim-Up Junior King Suite

Room details

Junior Suite King

Room details

1 King Bed

635 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Private Entrance

Suite Junior

Room details

1 Twin Bed

Suite with View

Room details

1 Twin Bed

Junior Suite Two Double Bed

Room details

2 Queen Beds

and

1 Sofa Bed

Junior King Suite with Extra Bed

Room details

Standard Double Room (Pool View)

Room details

Air Conditioning

Swim Out, Inspira, Junior Suite, Double Bed

Room details

Junior Suite (Sea View)

Room details

1 Twin Bed

Junior Suite King

Room details

1 King Bed

and

1 Sofa Bed

635 ft²

Junior Suite Ocean View 2 Double

Room details

2 Full Beds

635 ft²

Air Conditioning

Wi-Fi (Free)

Standard Room

Room details

Corner King Suite

Room details

Junior Suite 2 Double 2 Queen Beds and 1 Twin Sofa Bed

Suite Junior with Sea View

Room details

Junior King Suite (Ocean View)

Room details

1 King Bed

Oceanfront Master Suite

Room details

1 King Bed

Inspira Junior Suite Swim Out Ocean View King Bed

Room details

1 King Bed

2 Queen Beds

678 ft²

Air Conditioning

Wi-Fi (Free)

Laptop Workspace

Private Pool

Private Entrance

Standard Suite

Room details

Inspira Junior Suite Swim Out King

Room details

1 King Bed

and

1 Sofa Bed

678 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Private Pool

Inspira Junior Suite Swim Out 2 Double

Room details

2 Queen Beds

1 Sofa Bed

Standard 2 Double Suite with Terrace

Room details

Swim-Up Junior King Suite (Ocean View)

Room details

Oceanfront Junior King Suite

Room details

1 King Bed

1 Twin Bed

1 X Inspira Swim Out Junior Suite with 2 Double Beds(Pool View) [Bedtype: 2 Double]

Junior Suite, Double Bed, Ocean View

Room details

1 X Junior Suite Ocean View King

Inspira Rooftop Suite 1 King Bed and 1 Double Sofa Bed

Junior Suite Disability Access

Room details

2 Queen Beds

and

1 Sofa Bed

635 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Deluxe Junior Suite (Sea View)

Room details

Inspira Corner Suite – King

Room details

1 King Bed

969 ft²

Air Conditioning

Wi-Fi (Free)

Inspira Junior Suite Swim Out -2 Double

Room details

2 Full Beds

678 ft²

Air Conditioning

Wi-Fi (Free)

Laptop Workspace

Private Pool

Junior Suite Ocean View 2 Double- 2 Queen Beds and 1 Twin Sofa Bed

Room details

1 X Inspira Corner King Suite (Outdoor View)

Room details

Roof Top, Inspira, Suite

Room details

1561 ft²

Air Conditioning

Inspira Suite, 2 Double, Terrace

Room details

Junior Suite, King Bed

Room details

Junior Suite Ocean View 2 Double 2 Queen Beds and 1 Twin Sofa Bed

Junior Suite Ocean View King Bed

Room details

Junior Suite 2 Double- 2 Queen Beds and 1 Twin Sofa Bed

Room details

Inspira Ocean Front Junior Suite

Room details

1 King Bed

732 ft²

Air Conditioning

Wi-Fi (Free)

Laptop Workspace

Junior Suite with Ocean View

Room details

2 Queen Beds

1 King Bed

635 ft²

Junior Suite King , 1 King Bed and 1 Double Sofa Bed

Room details

Junior Suite 2 Double , 2 Queen Beds and 1 Twin Sofa Bed

Room details

Superior Junior Suite (Sea View)

Double Suite Junior with Sea View

Room details

Inspira Junior Suite Swim Out Ocean View Double

Room details

2 Queen Beds

678 ft²

Air Conditioning

Wi-Fi (Free)

Laptop Workspace

Private Pool

Junior Suite Ocean View 2 Double

Room details

2 Queen Beds

and

1 Sofa Bed

635 ft²

Oceanfront Junior King Suite with Extra Bed

Room details

Junior Suite 2 Double 2 Queen Beds and 1 Twin Sofa Bed

Room details

2 Queen Beds

Junior Suite Ocean View 2 Double , 2 Queen Beds and 1 Twin Sofa Bed

Room details

635 ft²

Suite

Room details

2 Queen Beds

and

1 Sofa Bed

678 ft²

Swim-Up Junior 2 Queen Or Single Suite with Extra Bed

Room details

Executive Suite

Room details

1 Twin Bed

Inspira Terrace Suite 2 Double

Room details

2 Queen Beds

and

1 Sofa Bed

969 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Junior King Suite (Ocean View) with Extra Bed

Room details

Junior Suite Ocean View King , 1 King Bed and 1 Double Sofa Bed

Room details

Swim-Up Junior 2 Double Suite (Ocean View)

Room details

Junior Suite King 1 King Bed and 1 Double Sofa Bed

Room details

1 King Bed

Junior Double Suite with Sofa

Room details

Inspira Junior Suite Swim Out King

Room details

1 King Bed

678 ft²

Air Conditioning

Wi-Fi (Free)

Junior Suite (Accessible)

Room details

1 Twin Bed

Inspira Junior Suite Swim Out Double Bed

Room details

1 Full Bed

Inspira Corner Suite King 1 King Bed and 1 Double Sofa Bed

Room details

1 King Bed

Inspira Junior Suite Swim Out -2 Double- 2 Queen Beds and 1 Twin Sofa Bed

Inspira Junior Suite Swim Out King 1 King Bed and 1 Double Sofa Bed

Superior 2 Double Suite with Terrace

Room details

1 X Wheelchair Accessible Junior Suite

Room details

Standard King Suite with Extra Bed

Room details

Inspira Terrace Suite 2 Double 2 Queen Beds and 1 Twin Sofa Bed

Room details

2 Queen Beds

Junior Suite Ocean View 2 Double 2 Queen Beds and 1 Twin Sofa Bed

Room details

Corner 2 Queen Or Single Suite with Extra Bed

Room details

Double Suite Junior

Room details

Junior King Suite with Ocean View

Room details

635 ft²

Air Conditioning

Wi-Fi (Free)

Junior Double Suite (Ocean View) (Accessible)

Room details

2 Queen Beds

635 ft²

Air Conditioning

Junior Suite Ocean View

Room details

Terrace 2 Queen Or Single Suite with Extra Bed

Room details

Junior Suite King Bed

Room details

Swim-Up Junior 2 Queen Or Single Suite (Ocean View) with Extra Bed

Room details

Swim-Up Junior 2 Double Suite

Room details

Inspira Terrace Suite Double

Room details

3× Queen Beds

Mini Bar

Junior King Suite

Room details

1 King Bed

1 Sofa Bed

635 ft²

Air Conditioning

Wi-Fi (Free)

Junior 2 Double Suite (Ocean View)

Room details

2 Full Beds

Suite Superior

Room details

Inspira Corner Suite King

Room details

1 King Bed

and

1 Sofa Bed

969 ft²

Air Conditioning

Safe

Mini Bar

Junior Suite Ocean View King 1 King Bed and 1 Double Sofa Bed

Room details

1 X Junior Suite Ocean View 2 Double

Junior Suite King 1 King Bed and 1 Double Sofa Bed

Inspira Junior Suite Swim Out 2 Double 2 Queen Beds and 1 Twin Sofa Bed

1 X Junior Suite King

1 X Junior Suite Ocean View King

Wheelchair Accessible Junior Suite 2 Queen Beds and 1 Twin Sofa Bed

Standard King Room (Sea View) with Balcony Or Terrace

Room details

Junior Suite Ocean View King 1 King Bed and 1 Double Sofa Bed

1 X Inspira Rooftop Suite

Junior Double Suite

Inspira Rooftop Suite 1 King Bed and 1 Double Sofa Bed

Junior Suite (Ocean View)

Room details

Junior Suite, Double Bed

Inspira Junior Suite Swim Out 2 Double 2 Queen Beds and 1 Twin Sofa Bed

1 X Junior Suite with Ocean View

1 X Junior Suite Ocean View Double

Junior Double Suite (Ocean View) with Sofa (Accessible)

1 X Junior Suite 2 Double

Junior Suite Ocean View King

Room details

1 King Bed

635 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Private Entrance

Inspira Junior Suite Swim Out King 1 King Bed and 1 Double Sofa Bed

Guest reviews of Atelier Playa Mujeres - All Inclusive - Adults Only

8.7

Fabulous

Based on 107 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Travelers describe Atelier Playa Mujeres - All Inclusive - Adults Only as a modern, spotless, adults-only resort with friendly staff, quality food and drinks, multiple pools, beach access, and comfortable, quiet rooms - an upscale place to relax without leaving the property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Guests also praise the serene grounds, excellent spa, strong Wi-Fi, and well-equipped gym. Common pain points include hard-to-get dinner reservations, occasional pushy timeshare pitches, inconsistent service, and some maintenance or room-location issues; a few mention very warm pools, early closures, seaweed, or long walks in this large property. Expect a polished, mostly relaxing adults-only stay focused on comfort and calm.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive facilities include multiple pools (quiet/main and a rooftop pool for Inspira), a popular spa, well-kept beach areas, bars, and a strong gym program with classes and activities. Some note limited evening entertainment or early closures, chair saving, very warm pools, occasional seaweed, and pushy timeshare pitches.

Related guest reviews

Leopold

Dec 27, 2024

Stayed 6 nights

All inclusive, massive, beautiful grounds. Spacious, clean suites. More dining options than we could visit. Fun activities and events. Excellent gym. Service and friendliness from all staff was top notch. Didn't use the spa or golf course but looked good. Could use a tennis or basketball court.

Diana

Sep 5, 2025

Stayed 4 nights

Better night entertainment

Julia

Oct 23, 2024

Stayed 4 nights

Absolutely incredible resort with the kindest staff. Amazing food, spectacular pools — especially the Inspira infinity pool on the roof — totally worth getting an Inspira room in my opinion for that pool alone. I will be going back!

Marielle

Aug 25, 2025

Stayed 7 nights

I've just returned from my vacation at ATELIER celebrating my sister's 40th birthday and am still in awe of how incredible the resort is. Every detail was well thought through, the rooms and amenities were incredible, but I must say the people working there were the best part and really went above and beyond to make our stay exceed all of our expectations. Some of the standouts: - Aristeo who served us all day every day at the pool. He's incredibly kind and hardworking all day out in the sun with a smile on his face. He was what we looked most forward to every day! - Our server, Carlos, the head chef Luis, manager Miguel at Casa di Luna. This ended up being our fave restaurant (the lamb are fried milk are a must try!) - not only for the delicious food, but for the incredible attention to detail to take care in preparing our meals keeping in mind several food allergies. - Armando (Kopai) and Roman (Maria Dolores) were also incredible servers who were incredibly kind and had great attention to detail re: food allergies. - We loved the art workshops with Tabatha and the pilates classes with Arturo / Sara (they are tough!). The morning stretching at El Cielo are a must! All of the restaurants served super delicious food and were very accommodating re: allergies. We didn't have any issues all week. The gym was great and fully stocked. Overall, highly recommend ATELIER and we will most certainly be back!

Esther

Jul 1, 2025

Stayed 9 nights

We have stayed at 4 other Cancun resorts including Excellence and the new one Impressions and this was by far our favorite of them all!! Great food, great gym classes and extra classes like pottery and painting. Wendy at the coffee shop was phenomenal. ARTURO the fitness coach was so fun and honestly elevated our gym sessions. I’m not huge into classes but I looked forward to every class that was led by him. Alberto and Alejandro at the bar were great. Samantha at Takeshi made us feel extra special, even when we were just walking by back to our room she always waved and wished us a goodnight. Luis and Daniel at Alba made our trip extra memorable, on our last day they all took a ginger shot with us and wished us a safe flight back. But my absolute favorite staff member was Bonifilio. He was the chef at the fruit bar during breakfast. Every morning we would walk over after the gym and the mango/papaya bowl would be empty. Upon asking him for extra he made it a task to make each bowl everyday more and more special! On my last day I came up and he asked if I wanted my usual which I did, he went to grab a fruit then knelt down and brought out a masterpiece from the fridge. Most beautiful fruit bowl of them all! I couldn’t recommend this place enough. They do hit you with an inspira speech but if you shoot down the idea right away they won’t keep bugging you.

Arielle

Aug 20, 2025

Stayed 5 nights

Amazing! Only issues with the beach due to the sargassum and the temperature of the pool. Other than that, perfect!

Jose a Malave

Jul 27, 2025

Stayed 4 nights

The pool was excessively hot, and the service was satisfactory. While the potential was great, I was left a bit disappointed by the pool water being way too warm. Considering it’s an expensive resort, they should have installed chillers.

Leslie

Sep 8, 2025

Stayed 4 nights

The facility is really nice and modern. It was built in 2019. There are so many dining options and the food is delicious. The staff is kind and friendly. At night the area is quiet and tranquil.

Nicole

Dec 23, 2025

Stayed 7 nights

Staff are great Amenities are great too Quiet at night so great sleep Clean rooms Everything was perfect Was a bit difficult to get a chair by the pool Most had towels on them with a book or a hat But everything else was perfect

Maria Fernanda

Dec 30, 2025

Stayed 4 nights

El spa es realmente increíble !!!!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the property and rooms as very clean and well maintained. A minority reported inconsistent restocking or housekeeping and sporadic maintenance issues like leaks, odors, or dampness.

Related guest reviews

Gabrielle

Jun 4, 2025

Stayed 6 nights

Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.

Shari

Jun 25, 2024

Stayed 3 nights

Our first room smelled like sewage and the smell burned eyes. Never heard back from front desk so had to walk all the way back to lobby and wait for an answer after 2 hours. They apologize for the wait and room. So Our Room was upgraded and we moved into another one. It was beautiful at first then wr woke up on the next day the roof of bathroom room was pouring water and the outside hallway was floodin. We called front desk in a panic and They asked if it was urgent, lol. We used all the towels to cover the bathroom floor called twice and no one came. I opened the door and caught a maintenence man going to another room to help someone else and i told him we urgently needed help. He didn't understand english well. They finallyturned something off in the building and the pouring went to a small drip to nothing. We waited for 4hours for someone to come clean and mop up the floors so we could go about our day. Someone finally came after we gave up and decided to leave and get something to eat without being able to shower and use the bathroom. No apologies or anything or the horrible experience for my bday trip. Very upset over the service, hospitality, and building safety

Abia

Aug 22, 2025

Stayed 4 nights

The property was very clean and well maintained. The staff were extremely friendly all-around but it especially felt very homely

Boyuan

Aug 8, 2025

Stayed 4 nights

This resort was a letdown in many ways. Every morning at 9 a.m., the front desk called to promote activities — even when I was sleeping. Housekeeping would leave the door wide open while cleaning, letting mosquitoes in. I got bitten multiple times. The room had poor soundproofing; I could hear staff talking and construction noise daily. Service was inconsistent. Some staff were polite, but others were cold or indifferent. I saw people smoking by the pool and no one enforced any rules. I requested a mini bar refill, but it wasn’t done until the last day — completely unacceptable. Food was mostly disappointing. All dinner restaurants require reservations, yet tables often sat empty. At El Suspiro, the squid was burnt and the lobster was dry. Desserts were overly sweet. Only the steakhouse was decent — pizza, fish, and pasta were all below average. The room was dark, damp, and musty. The beach was far from the rooms, and the shoreline was full of seaweed with no cleanup. Activities like water biking or pottery were always overcrowded due to limited equipment. Overall, this resort fails on service, food, environment, and overall experience. Not worth the price, and I wouldn’t recommend it to anyone seeking a peaceful

Grace

Aug 27, 2024

Stayed 5 nights

On the surface, Atelier looks like a 5 star resort, especially with the pools and beautiful lobby. However, if you look a little closer, you start to notice things that take away from the experience of a luxury resort. Our first room was essentially not cleaned (stains everywhere on the tables, light switches, telephone); the bathtub had makeup stains and soap scum. And the toiletry amenities they offered were the bare minimum (towels, one vanity kit, hand soap and lotion). But you had to request for anything else, like a comb, qtips, toothpaste etc.) When we moved to a different room, the shower drain was clogged; the phone was broken; the juices in the fridge were expired. However, these issues alone weren’t the problem. There seemed to be a communication problem amongst the different departments. What one department tells me never gets relayed to other relevant departments. For example, when we requested to switch rooms, it took hours and continuous followups with the staff to complete the request. I spent the first two days reaching out to staff, waiting on them to resolve the issues with our room, and following up with them to see when the room change would occur. There were other minor issues. A room service staff broke a bottle of sauce right in front of our door, but didn’t bother to clean up the glass shards. One server was particularly rude. In general, this was not the experience I expected of a luxury resort Atelier claims to be.

Abdulfattah Ehi

Nov 25, 2025

Stayed 5 nights

The room was clean and very well maintained. Always stocked with snacks and drinks of different varieties . The staff was very pleasant and friendly. The variety of restaurants is a big plus. The WiFi was always very strong and stable throughout the whole resort. Definitely one of the best resorts in Mexico.

Orlando

Jul 19, 2024

Stayed 3 nights

La comida y horario de restaurantes es mala, poca variedad,y el sabor de los platos de muy baja calidad,el toilet nunca trabajo bien.

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Glen R

May 8, 2025

Stayed 7 nights

Property was cleaned & staff was great!

Bryce

Sep 19, 2025

Stayed 5 nights

Very clean and beautiful

Silvia

May 26, 2025

Stayed 3 nights

We love Atelier! This is our 4th stay with them and we have never been disappointed! The staff is top notch and the food is excellent! Rooms are super clean and stocked with everything you need. We already miss it and can’t wait to be back. No need to leave the property for anything!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with some offering swim-out options and good views; Wi-Fi is reliable. Drawbacks include occasional noise near venues, dated TVs in some rooms, and isolated flooding or climate-control problems.

Related guest reviews

Shari

Jun 25, 2024

Stayed 3 nights

Jon

May 9, 2025

Stayed 4 nights

It’s fine. I wouldn’t say it’s as amazing as all the reviews say. Food and amenities on par with what you would expect at this level. Hotel is in need of some updating as property and rooms have a decent amount of wear and tear visible. Service was ok could improve their attention to detail such ensuring the correct names used for the happy anniversary message.

Lauren

Dec 13, 2025

Stayed 7 nights

the rooms were beyond stunning and comfortable, the staff was incredible and

Dominick

Nov 25, 2024

Stayed 4 nights

Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.

Vincent

Sep 9, 2025

Stayed 4 nights

My stay at Atelier Playa Mujeres was nothing short of amazing! From the moment I arrived, the staff made me feel like royalty with their warm hospitality and attention to detail. The resort itself is stunning—modern, beautifully designed, and impeccably maintained. The food and drinks were outstanding, offering a wide variety of world-class options that exceeded all expectations. The pools, beach, and overall atmosphere created the perfect balance of relaxation and luxury. Every part of the experience felt seamless, and I can honestly say this was one of the best vacations I’ve ever had. I can’t wait to return to Atelier Playa Mujeres and would highly recommend it to anyone looking for an unforgettable getaway!

Julie Ann Jasmin

Apr 22, 2025

Stayed 3 nights

The hotel room is great.

David

Jan 20, 2025

Stayed 7 nights

1. Our toilet broke three times. Each time a person would come fix it, it would break again. I had to remind the front desk to send someone after they said they would, and they occasionally did not. 2. The thermostat broke twice. Two nights were too warm as a result. My wife is pregnant and this was not convenient at all. Again, I would have to remind the front desk to send someone after telling me they would. Sometimes, the issue would need to wait until the next day. 3. Bees swarmed the exterior door, stinging me three times when trying to enter the room. I’m very lucky that I am not allergic to bees. Nonetheless, this was incredibly painful. We don’t keep food out, so this was unrelated to what was on the inside of the door. 4. The concierge / front desk staff did not seem interested in making any of this right despite superficial words of sympathy. They initially offered to send a sole bottle of sparkling to the room (FOR MY PREGNANT WIFE), at an all-inclusive where the alcohol is … already paid for. Thanks Atelier! 5. They insisted on only discussed further measures at check out when they knew I’d be in a rush to leave. In the end, their final offer to make it right was to pay for our visit to the spa one morning. This is not enough. The week was stressful due to the constant issues and required chasing / follow ups for both maintenance and information. 6. Per the above, they sent a clear message that client satisfaction is not a priority. I am so disappointed.

MICHELLE

Mar 8, 2025

Stayed 4 nights

The hotel was excellent and the only reason they are not getting 5 stars is because of an issue with the TV. The local stations are all in spanish which I would assume. However, the TV's are old so you have no options to remotely connect to netflix or any.other options. Both the butlers we had were great and tried to fix it with no luck. The restaurants require reservations so the first night since we didnt have reservations we did room service. The food was ok, but would not and did not order again. The Italian restaurant was amazing and if you can sit outside the view is unbeatable! We also tried the Asian and Japanese restaurants ans they both were good as well. The cabanas at the beach are first come first serve, but we always found one available when we wanted it. I recommend the resort. We did the upgraded option, so i am not sure what comes with different levels.

Lian Rodriguez

Aug 6, 2025

Stayed 5 nights

From the moment we arrived, the experience was top-tier. The staff was incredibly welcoming and made us feel at home right away. Our room was spotless, beautifully decorated, and had an amazing swim out pool. The bed? Like sleeping on a cloud! The amenities were just as impressive, from the relaxing pool area to the spa services and on-site restaurants, everything was thoughtfully curated to create a luxurious yet comfortable vibe. Every meal we had was delicious, with fresh ingredients and great variety. What really stood out, though, was the attention to detail and the level of service. Whether we needed recommendations, room service, or help with bookings, the team was always ready with a smile and a solution. We’ll absolutely be coming back, and recommending this place to all our friends and family. Thank you for an unforgettable experience!

Yareli Beltran

Sep 25, 2025

Stayed 4 nights

Clean room, the nicest staff every one was so kind. Everything was new and clean our stay here was top tier they have excursions too. It’s great for people who like peace, quiet, relaxation, and luxury

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AI-generated summary based on recent guest reviews

Service

Service is widely described as warm, attentive, and professional across restaurants, pools, and butler teams. Recurring complaints involve inconsistent interactions, reservation hurdles, pushy timeshare pitches, and slow or confusing check-in support.

Related guest reviews

Diantha

Nov 2, 2025

Stayed 5 nights

As always, the staff, the pools, the public areas of the resort are absolutely beautiful. Our waiters, Donovan, Christian, Marco are a few of the many great service people who remember you even when they see you outside of setting where they waited on you. Always feel welcome and a part of the family when there. My one complaint is the reservation system for restaurants. This was our 3rd visit and at same time of year and we have never had such difficulty getting reservations. Because we received help from the concierge, we got to eat where we wanted but we should not have had to go through the concierge. In years past we have been able to use the system without difficulty. We heard from multiple folks that they also were frustrated. Also, the consistency of the meal prep needs to be addressed. Some nights great, the same meal the next night was poor. Usually because of poor seasoning, overcooking and even undercooking. We love this place but the food is one of the reasons the Atelier gets such high marks and it needs to be improved.

Sharon

Jul 2, 2025

Stayed 4 nights

The very best experience from arrival to my departure. I spent my birthday at Atelier Resort, and I had the most incredible time. The resort in itself is breathtaking... The staff members are superb - attentive and extremely professional. What an oasis! Every single area on the property was immaculate, clean, well manicured, and pristine. The restaurants --- amazing. The Maria Delores Michelin restaurant was every bit of spectacular - the food options were unique and delicious. The rooms are just a superb. Everyday was special because of the attentiveness of the staff. You feel like you're the only one that the staff is taking care of... so amazing. Atelier is my new favorite 5 star resort in Cancun, Mexico!

Coltan

Nov 26, 2025

Stayed 1 night

Everything about this resort blew us away. The rooms are stunning and well upkept, it’s hard to believe the quality of the food is included, as it rivals some of the best restaurants, and the concierge went out of their way to make our visit memorable. Seldom have I been impressed with the hospitality of an all inclusive resort, but the entire stay was something special. Beyond impressed.

Christina Ying Zhi

Sep 13, 2025

Stayed 4 nights

Great resort, just don't sign up for the time share presentation if you're not interested, they're very pushy and rude, which ruined the experience a little bit.

Amanda

Oct 31, 2025

Stayed 7 nights

I'd call this a 5++ resort experience. Food, drinks and staff all exceptional. Super focused on customer service. Offered both party atmosphere, or quiet and low key for those looking for a relaxing experience.

Samuel

Nov 23, 2025

Stayed 5 nights

Staff was hit or miss. On check in the service was poor ( and we checked in at 4PM, not at a night hour), my partner and I had no idea where the amenities/restaurants were on the resort. The resort is fairly large and we spend the entire first day walking around trying to figure out what was what, where was where etc. Only on the second day did someone come to the room to let us know where we could find amenities. Pool side staff was also hit or miss. Some servers were fantastic, some were borderline rude. Hosts at restaurants were rude - if you did not have a reservation, even if the restaurant was empty, they would turn you away. There were also many racoons on the property - when people left their room service out overnight, raccoons would roam the hallways.. not expected of a 5* resort.

Shannon

Sep 2, 2025

Stayed 4 nights

Some of the worst customer service I have ever experienced. Firstly - it’s very difficult to get dinner reservations here. We called in advance and they kept telling us everything is full. They had a lot of attitude and did nothing to make up for it. My room flooded and I fell - they yelled at me. Then the power fuse in my room blew and they again, took 1 hours

Rachael E

Nov 2, 2025

Stayed 5 nights

Best staff, service and facilities I have ever experienced. Outstanding!

Ji Yun

Nov 4, 2025

Stayed 5 nights

Overall, great hotel amenities and food. The rooms were spacious with a lot of food choices and delicious food. The two stars knocked off is due to the experience our group got from the staff. We felt extremely discriminated due to our race. One of the cafe visits, I asked for an extra espresso shot for one of my drinks and the cafe worker rolled her eyes and sighed at me!! I did not see her doing that to other customers. One other time was during breakfast, we got seated first amongst the tables around us and we were never asked for drink choices while every other table around us had drinks on the table. I had to literally chase them down to even just get water. For being 5 star hotel, I expected better service. I do not book nice hotels to be discriminated just for being the ethnicity I am. Terribly disappointed.

Matthew

Jul 10, 2025

Stayed 5 nights

Great property, good staff, and great food for an all-inclusive. That said, the concierge team was not helpful and created stressful situations for us. One member offered to help us book dinner reservations, but failed to do so, so when we went to the restaurant for dinner we ended up waiting an hour to sit. In addition, they were to help with our car back to the airport and confirmed that a time change occurred... Day of, however, that wasn't the case and we were left waiting and wondering if our transfer was coming... Very stressful.

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Location

Set in quiet Playa Mujeres outside the Hotel Zone, with a private, vendor-free beach. Great for staying on-site; expect a drive to attractions and the airport.

Related guest reviews

Lorraine Adjaye

Feb 7, 2025

Stayed 2 nights

One of the best hotels I have stayed at, just amazing and would defo recommend and return. A bit of a drive from airport and taxi was very expensive

Nancy

Jun 30, 2024

Stayed 6 nights

Best inclusive resort in Cancun. The resort is absolutely beautiful and most importantly, safe. This is my third time in Cancun, twice we stayed at the hotel zone and this time we wanted to try something different. Playa mujeres beaches are so much better, barely any seaweed, cleaner and safer. Since it’s private, you don’t have people trying to sell you souvenirs, drugs, while trying to relax on the beach. Lastly, the restaurants are top-notch! Every single restaurant was excellent and there are plenty of options, for vegans too! I would definitely be back!

Bob

Dec 14, 2024

Stayed 7 nights

The property is beautiful. It is isolated though. It’s 30 minutes from hotel zone. You will walk a lot the resort is in 3 buildings. If you go stay in buildings2 it’s the closest to pool and the beach. Most restaurants are in building 2 and building 1. Food was good in restaurants. You do need to make reservations. We went to the app at 7 am to get reservations for the evening. I would recommend booking steak house or the seafood restaurant in building 2 every night and forget everything else. Skip the time share breakfast. Don’t expect a big buffet at night it was very unappealing and lacking choices and it’s in Building 3. Dinner at El Mercado is a pass room service would be a better choice. Wine is an upgrade which is at dinner. Which is strange since there is wine in the room. Not much entertainment at night. The mixology bar was great. Not much going ot the pools during the day service is ok. Food at pools was really good. Room is very nice views were very nice looking at ocean. We might go back know what to expect. I do think there are better values in Cancun.

Tad

Aug 29, 2025

Stayed 4 nights

Food and atmosphere was great, a lot of construction and noises early in the day.

Dominick

Nov 25, 2024

Stayed 4 nights

Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.

Victor

Jul 10, 2025

Stayed 4 nights

Great location amazing amenities and friendly staff.

Vincent

Sep 9, 2025

Stayed 4 nights

John

Jun 21, 2025

Stayed 4 nights

Atelier is beautiful and well- maintained. The staff is friendly and focused on customer service. The beach is private... there are no merchants wandering in to sell you something. There are multiple restaraunts with food choices across a wide spectrum.. I recommend this place highly

Carolina Ramirez

Jun 5, 2025

Stayed 3 nights

Atelier exceeded all of my expectations! The resort was pure luxury, the food was absolutely incredible, and I can’t say enough good things about the staff they were attentive, professional, and truly went above and beyond to make our stay perfect. I’ve been to Cancún three times, and this was by far my best experience. Choosing to stay outside the Zona Hotelera was the right call everything about this trip felt more authentic and peaceful. I’m already planning my return!

Sheldon

Nov 20, 2024

Stayed 11 nights

Far better than I expected, food was excellent with many different options, service very good too. I liked the fact you could choose between areas with a buzzy atmosphere or more quiet and relaxed and this applied to both the pool, beach and bars

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Dining

Dining stands out for an all-inclusive: many restaurants, high quality, and strong allergy handling. Negatives include scarce dinner reservations, occasional inconsistency or slow room service, and a few reports of illness.

Related guest reviews

Gabrielle

Jun 4, 2025

Stayed 6 nights

Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.

Diantha

Nov 2, 2025

Stayed 5 nights

Franck

Aug 31, 2025

Stayed 5 nights

We had an amazing experience since the beginning of the trip. Everything was clean and the workers were respectful. Only giving 4 stars because the wife got food poisoning after eating at the sea food spot. This is a great location for vacation. Thank you Atelier

Dirk

Dec 6, 2024

Stayed 1 night

Staff was generally very friendly and helpful, everything was very clean, facilities in excellent condition. Food choices and quality in restaurants were mediocre, seating with 5 people despite reservations very difficult, restaurant staff often unhelpful. Restocking of in-room of snacks and drinks (esp. Wine) did not work at all, needed to complain repeatedly.

Coltan

Nov 26, 2025

Stayed 1 night

Kasey

Oct 20, 2025

Stayed 3 nights

The resort was absolutely amazing! So beautiful and relaxing. This resort was so amazing and super serious with any and all allergies. We had a gluten free diet restriction and dairy free allergy in our travel group. Both felt completely safe and felt wonderful the entire time! It was so impressive and so comforting to travel someone and not have to worry about a food reaction. Not to mention, the food and drinks were amazing! Definitely will be traveling back!

Brittany St

Nov 9, 2025

Stayed 6 nights

It was underwhelming and the food and drinks were sub par compared to Unico

Veronica

Aug 21, 2025

Stayed 3 nights

This resort has amazing restaurants! I can’t say enough about this resort! All the staff provided excellent service. The rooms were beautiful and quiet. Atelier is top notch!

Annie

Oct 14, 2025

Stayed 3 nights

The service was excellent! However, the food at the Tekashi castles and the buffet breakfast was disappointing. The pancakes and waffles lacked flavour, and the coffee was quite unsatisfactory. Even the Mongolian and Korean beef tasted similar. The entertainment was rather dull, but an 80s band played at the club on our last night, which was a pleasant change. Having live entertainment at restaurants or clubs could really boost the atmosphere. Overall, the hotel was fantastic.

Marielle

Aug 25, 2025

Stayed 7 nights

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Antoine

2 weeks ago

Stayed 3 nights

Great experience overall! Amazing food selections

Beau

2 weeks ago

Stayed 5 nights

The property was beautiful and the room was well-equipped. The grounds were beautifully maintained, and the pool was too. The staff were very welcoming and helpful with everything from recommending restaurants to helping you find open chairs at the pool and beach. I definitely plan to return to this property again.

Hiroe

Aug 30, 2026

Stayed 2 nights

Amazing hotel. Great staffs and hospitality. We were able to spend relaxing weekends !!

Jami

Aug 25, 2026

Stayed 4 nights

The hotel is beautiful and clean. Our room was super nice and beds were comfy. All the staff were super helpful and friendly. The food was delicious!! I would definitely go back

Ekta

Aug 17, 2026

Stayed 3 nights

Wonderful staff; food was also excellent. Amenities were also great. Only thing subpar was the beach and the seaweed on the beach. Drink and food service at the pool and beach was wonderful as well; staff were very attentive and timely.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs about Atelier Playa Mujeres - All Inclusive - Adults Only

What are the check-in and check-out times?

Check-in time is at 15:00 and check-out time is at 12:00. Early or late check-in/check-out details are not specified.

Where is the hotel located?

The hotel is located at Prolongación Bonampak S/N Mz 1, Lote Rth4, Sm3, Complejo playa Mujeres Zona Continental, Isla Mujeres, Quintana Roo State, Mexico. Specific distances to landmarks are not provided.

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Prices for upcoming dates

October 2026

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $742	10 $553
11 $515	12 $546	13 $502	14 $508	15 $599	16 $614	17 $574
18 $522	19 $509	20 $533	21 $515	22 $709	23 $633	24 $638
25 $518	26 $538	27 $568	28 $628	29 $535	30 $600	31 $537

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Check-in time starts at15:00Check-out time ends at12:00

Check-in must be done by someone who is at least 18 years old.

CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out is available for a fee (subject to availability);

Age Requirements
Minimum guest age is 16

Pets
Maximum number of pets per room 11;Pet max weight (per pet) in lb is 2020;Pet max weight (per pet) in kg is 99;Pets cannot be left unattended;Only dogs are allowed;Service animals not allowed;Pets allowed;Pet fee: USD 50 per pet, per night;

Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;

Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available

Dining
Enjoy Mexican cuisine at Mercado 19, one of the property's 13 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 12 bars/lounges or 2 poolside bars.

Mandatory Fees And Taxes

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 2.05 per person, per night

Su	Mo	Tu	We	Th	Fr	Sa
1 $610	2 $603	3 $608	4 $740	5 $953	6 $856	7 $836
8 $534	9 $812	10 $745	11 $837	12 $1,436	13 $842	14 $953
15 $768	16 $770	17 $805	18 $804	19 $926	20 $842	21 $971
22 $835	23 $726	24 $772	25 $819	26 $843	27 $953	28 $772
29 $625	30 $640