Is parking available at the property?

Parking is available at the property, including covered valet parking for a fee of USD 33.00 per day with in/out privileges, and nearby parking for USD 18 per day, located 50 feet away. Height restrictions apply for parking.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed at the property with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

The standard check-in time is 4:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features elevators, stair-free paths to the entrance, and limited wheelchair accessibility. There is also wheelchair-accessible parking and facilities.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Amarillo, just steps from Hodgetown Stadium and a 4-minute drive from the American Quarter Horse Association. It is 3 miles from Wonderland Amusement Park and 6.2 miles from Don Harrington Discovery Center.

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 6:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Embassy Suites Amarillo Downtown Hotel

Average nightly price at Embassy Suites by Hilton Amarillo Downtown by month, last 12 months (USD)
Month	Average price
January	$146
February	$139
March	$191
April	$206
May	$183
June	$279
July	$216
August	$201
September	$158
October	$149
November	$165
December	$171

What guests think

Reviews of Embassy Suites by Hilton Amarillo Downtown praise its clean, spacious suites, friendly staff, and popular complimentary breakfast with made‑to‑order items, while repeatedly noting paid or confusing parking and occasional operational hiccups that impact convenience.

The downtown setting across from the civic center and ballpark makes it convenient for events and walking to restaurants. Guests also report recurring issues with the pool, hot tub, or sauna being cold or closed, plus occasional elevator problems. Housekeeping and maintenance are generally fine but can be inconsistent, and a few reviews cite slow or chaotic check‑in. Good choice if you want roomy suites and an easy base for downtown activities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On‑site bar/restaurant and a well‑liked gym are positives, but many reviews cite paid or confusing parking and recurring pool, hot tub, and sauna outages; elevators have also had occasional issues. Overall amenities feel mixed despite some highlights.

Related guest reviews

8

Janelle

Sep 8, 2025

·

Stayed 1 night

Parking is limited. Only evenings and weekends are free if you find a space on the street, but it is downtown across from a sports arena. Otherwise you have to pay to park in the garage or pay valet. We did not learn about the parking issue until we arrived. Staff was friendly. Definitely a fancy hotel. The lobby floor permeated a strong old-lady perfume smell that gave my hubby a headache, but thankfully the floor our room was on didn’t have that awful smell. The pool and hot tub were very nice, although the pool was cold. The pool area has a shower/rinse area which was a great perk! Room was clean and well laid out. Beds were comfortable. Water was warm to hot, no cold. Breakfast was real food cooked by real people with staff waiting to take your dishes and wipe your table when you finished. Very nice experience.

10

Graciela

Dec 27, 2023

·

Stayed 1 night

Reason for choosing this hotel was because the amenities for sauna and hot tub. Neither was functioning. Also the maintenance on our room. No shampoo in shower. Also there was underwear left under coffee table. Needs more of a through clean

8

Dennis

Jul 5, 2024

·

Stayed 1 night

Facilities were pretty nice. Gym was great with updated equipment. Parking is pricy and a huge inconvenience. Staff at check in weren’t as nice as members from the Norman and Loveland locations.

6

Larry

Sep 3, 2025

·

Stayed 2 nights

Room was good; breakfast was good; service was great; street noise was troublesome. Ac in room would not shutoff unless temperature was raised. Either the room was too cold or too hot. Hot tub was out of commission. Pool looked a little dirty.

8

James

Jul 3, 2023

·

Stayed 1 night

Only one of the three elevators were working which caused some major delays with how busy the hotel was. Sometimes had to wait for a long time to get an elevator that was not full.

4

Andrew

Aug 19, 2024

·

Stayed 2 nights

The pool was broken so it was freezing. We went as a family to hang out and swim and it wasn’t awesome, to the point we didn’t swim and it wasn’t as fun as we hoped.

8

JoAnna

Dec 7, 2025

·

Stayed 2 nights

Nice hotel downtown! Free breakfast and a restaurant and bar available is always a plus! Parking is the downside because you have to pay and it’s kind of pricey.

10

Connie

Aug 4, 2025

·

Stayed 1 night

parking options and instructions could be improved.

10

Darlene

Sep 27, 2025

·

Stayed 1 night

The Civic Center is directly across the street so if you are doing anything there it's perfectly located. Being a downtown area, there is nothing going on after 4 pm or so on week nights or weekends at all. We didn't see any food options within walking distance but there is a restaurant onsite. Parking is available across the street in a garage (kind of expensive) or on the curbs around the building (free although it says 2 hour parking during business hours, don't know if the parking people come by to check/ticket). Overall, a really nice place to stay - rooms were clean & have a nice layout.

10

Brittany

Jun 19, 2025

·

Stayed 1 night

Bar area was right next to front desk. It was happy hour, so it was a little loud while trying to check in. Otherwise, it was a great experience!

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Cleanliness

Many guests found the hotel and rooms very clean, but there are recurring reports of missed housekeeping, dirty bathrooms, and unstocked dispensers or messy public areas. Cleanliness can be inconsistent.

Related guest reviews

2

Evan

May 29, 2024

·

Stayed 1 night

Room was dirty and not what we wanted. Beds uncomfortable, terrible view, poor use of space in room. Parking was confusing, inconvenient and cost $$. Breakfast was great! Staff upon checkin was very rude. We will never stay here again. Bathroom has mold and floors had hair on them! It was gross!

6

Terry

Jun 2, 2025

·

Stayed 3 nights

Room and hotel are not well kept. Room was not kept stocked with essentials, bathroom hooks and thermostat barely hanging to wall, musty smell in room. ,

10

Wendell

Nov 14, 2025

·

Stayed 2 nights

Modern and clean

4

Kristen

Jan 2, 2024

·

Stayed 1 night

Very unsatisfied with this hotel. The only reason I gave it a 2 star was for the complementary happy hour and restaurant. The staff were great in these areas. Absolute worst part of our stay was a hotel staff swooping into our room and seeing my naked 6 year old daughter. No knock it care to see if the room was occupied. We had the TV on and kids being crazy. It was not quiet in our room. Other cons: -Sticky floors -Linens and trash all throughout the halls. I couldn’t even get the luggage cart down the hall without hitting sheets and trash. -Room telephone didn’t work -No fitted sheet. Gross. -No sheets provided for pull out couch -No towels at pool -Only 2 towels in room with 4 guests

10

Vicki

Aug 5, 2025

·

Stayed 1 night

This property was very convenient for attending the concert across the street. Very comfortable bed. Appreciate the tile floors in the room. Very clean.

10

Eva

Dec 14, 2025

·

Stayed 1 night

Room was very clean I mad the mistake and reserved an assessable room so was kind of confused when the closet was pretty low , but overall comfort was wonderful

10

Anna

Dec 1, 2025

·

Stayed 1 night

Extremely clean room and comfortable beds. Also, the the shower is great.

10

Brittany

Mar 2, 2025

·

Stayed 1 night

Such a clean and comfortable place to stay!

10

Sabrina L

Apr 16, 2025

·

Stayed 2 nights

Excellent stay. Very clean and comfortable. Breakfast was great and coffee was good. Saw a lot of the staff doing hardcore cleaning which is nice to see.

2

Michael

Aug 30, 2024

·

Stayed 1 night

pubes in the tub when we first got to the room

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, modern, and comfortable with good layouts and beds. Some guests reported AC or temperature issues, limited views, or minor maintenance shortcomings, and a few missed features like smart TVs.

Related guest reviews

10

Debra

Nov 15, 2024

·

Stayed 1 night

Excellent rooms with separate sitting area and sofa bed for kids or extra adults! Reception in evenings and hot breakfast in AM! Would stay here again if in Amarillo.

8

Mark

Jul 7, 2025

·

Stayed 1 night

Mini fridge didnt work in our room

10

Frands

Aug 8, 2025

·

Stayed 1 night

Great spacious and modern hotel. Friendly staff and valet for secured parking

8

STEVE

Jul 14, 2025

·

Stayed 1 night

Not a good View roof and building being torn down

10

terra

Apr 7, 2025

·

Stayed 1 night

Very nice stay! Rooms were very spacious and the beds were very comfortable! Will definitely stay here again! Highly recommend!!

6

Larry

Sep 3, 2025

·

Stayed 2 nights

Room was good; breakfast was good; service was great; street noise was troublesome. Ac in room would not shutoff unless temperature was raised. Either the room was too cold or too hot. Hot tub was out of commission. Pool looked a little dirty.

8

Shawn

Oct 20, 2024

·

Stayed 1 night

The room is great. Very clean and very comfortable. The air conditioning was not that great. Couldn’t get the room to cool off and it wasn’t even hot today.

8

Karen

Sep 4, 2025

·

Stayed 1 night

Very nice hotel with new fixtures. The staff were very pleasant and helpful. The room was very large with a seating area and desk. The linens were good quality and the bathroom was a nice size. The toilet is VERY VERY LOW which isn’t great if your knees don’t work well. The laundry had 3 washers (unfortunately they are front load) and 3 dryers, they require an app to use them, the app requires a minimum of $10 to be added but a load of laundry only cost $6 so I’m not sure how to get the remaining $4 back. It seems like a bit of a scam.

10

Debra

May 8, 2025

·

Stayed 1 night

Clean and bright!

10

Jessie

Jun 7, 2024

·

Stayed 1 night

Very clean and comfortable. The staff I interacted with were also great. I was on my own for this trip and I also felt very safe. The breakfast in the morning was much better than most continental breakfasts. The only downsides I encountered was a lack of Smart TVs in the room and expensive parking.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, with standout help from front desk and valet. However, several guests experienced slow or chaotic check‑in, poor communication, or unresponsive/impolite service.

Related guest reviews

6

Curtis

Jun 26, 2023

·

Stayed 1 night

Logistically this place is a mess. At check in, I was informed they don't honor hotels.com checkout times or other info listed. She said they are wrong, and brushed it off like no big deal. a. room keys didn't work, had to reprogram them, still had issues after b. elevator was out - long waits c. they over booked other guests d. no internet password provided, had to walk down and get it, no one answered the phone after several calls e. breakfast was nice, but no flow, people bumping into each other f. $6 bottle water in the room, even down stairs g. lack of staff at check in Other than that the property was amazing and located in walking distances of downtown attractions.

2

Bree

Oct 2, 2025

·

Stayed 1 night

At check in the front desk told me that engineering said they could no longer provide box fans. That made no sense to me, as I’ve never heard of such a policy. When I accidentally left something very expensive in the room, I tried calling the front desk for multiple days with no answer. I finally reached out through the Expedia app and was told nothing was found in the room. I know for a fact it was left there, and when I repeated that, I was met with, “as previously stated, nothing was found in your room.” Very unhelpful and frustrating, especially after trying to get in touch with someone for two days. If nothing was found, where did it go? Did it just disappear into thin air? I was hoping the hotel could hold it for me until I passed back through a few days later, but instead I was met with terrible customer service and complete dishonesty. We will not be staying here again.

10

Stan or Jennifer

Nov 24, 2025

·

Stayed 2 nights

Staff was nice, room was clean and very quiet. The bartenders were great, location to the convention center was perfect

10

Lisa

Aug 31, 2025

·

Stayed 1 night

Staff was very pleasant, efficient and helpful. Bear gave a recommendation for a casual restaurant (X- Steakhouse) that was delicious and affordable. Every employee was great

8

Alan

Jul 9, 2023

·

Stayed 1 night

Check in was chaotic. Systems seem to have problems and staff seemed confused by it.

10

Kristin

Jun 9, 2023

·

Stayed 1 night

I want to give a shout-out to Veronica H. She went above and beyond for us with our stay, when other hotels wouldn’t have been so understanding. We will definitely be staying at this hotel with all of our future Amarillo stays.

8

Anne-Marie

Jan 7, 2025

·

Stayed 1 night

Hotel had some problems with the rooms being ready on time and computer glitches. Staff was courteous and handled the problems professionally.

10

Alexandria C

Sep 1, 2023

·

Stayed 1 night

The staff was amazing! They went above and beyond to assist our hockey team of 18 families by assisting us with getting an area to watch team film. We have stayed before and they are always extremely impressive. I cannot say enough great things! We will now stay there anytime we’re in Amarillo!

2

James

Jul 16, 2023

·

Stayed 1 night

We got to the property around 10:15 after a 12 hour drive with a 2 year old. When I went to check in I was told there were no rooms. Turns out they were still cleaning a bunch of rooms and we had to wait about 15-20 minutes before a room was available. There were a lot of other people waiting too. The communication and service was awful.

10

Jacob

Oct 26, 2025

·

Stayed 1 night

Breakfast was amazing as always! Great staff, very friendly. Will be booking once again very soon.

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AI-generated summary based on recent guest reviews

Location

Central downtown spot across from the civic center/ballpark and near Polk Street makes it easy to reach events, dining, and nightlife on foot. A few note the area can be quiet at certain times.

Related guest reviews

10

Sandra

Jun 16, 2025

·

Stayed 1 night

Great location with easy access to parking. Great spot if you are heading to a minor league baseball game - just across the street!

10

Heath

Aug 12, 2024

·

Stayed 1 night

Super clean, and right in the middle of downtown!

10

Justin

Oct 23, 2024

·

Stayed 1 night

Great location downtown. The nicest hotel in that area. Bar was great

10

Vicki

Aug 5, 2025

·

Stayed 1 night

This property was very convenient for attending the concert across the street. Very comfortable bed. Appreciate the tile floors in the room. Very clean.

10

ANGELA

Apr 27, 2025

·

Stayed 3 nights

Great location. Super friendly staff. Some areas could use an update

10

Tina

May 5, 2025

·

Stayed 2 nights

Only a couple of blocks from Polk St where there are great eating and entertainment options. Rooms are big and clean. Breakfast was good.

10

Jeff

Nov 29, 2024

·

Stayed 1 night

Nice hotel great location

10

Darlene

Sep 27, 2025

·

Stayed 1 night

The Civic Center is directly across the street so if you are doing anything there it's perfectly located. Being a downtown area, there is nothing going on after 4 pm or so on week nights or weekends at all. We didn't see any food options within walking distance but there is a restaurant onsite. Parking is available across the street in a garage (kind of expensive) or on the curbs around the building (free although it says 2 hour parking during business hours, don't know if the parking people come by to check/ticket). Overall, a really nice place to stay - rooms were clean & have a nice layout.

10

Laura

Nov 10, 2025

·

Stayed 2 nights

Hotel was beautiful! Located downtown, it is centrally located to all Amarillo has to offer. Full morning breakfast and evening cocktails were a pleasant surprise!

10

Juan

Sep 16, 2024

·

Stayed 2 nights

Stay was nice and very comfortable. Enjoyed the short walking distances to dining areas and for the night life me and my spouse enjoy. Staff was very nice and always smiling when around them. Would stay again in the future.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight with made‑to‑order omelets and an evening reception with complimentary drinks; many enjoyed on‑site meals and room service. Some reported slow restaurant service or occasional breakfast inconsistencies.

Related guest reviews

10

Debra

Nov 15, 2024

·

Stayed 1 night

Excellent rooms with separate sitting area and sofa bed for kids or extra adults! Reception in evenings and hot breakfast in AM! Would stay here again if in Amarillo.

6

Jacob

Sep 2, 2025

·

Stayed 1 night

Breakfast and all staff at that time, was great as usual, only issue was the guy bar tender was a bit of a jerk, ignored us while we waited for drinks. Later in the evening there was a lady bar-tender working alone and she who was so nice, attentive and sweet.

10

JENNIFER

Aug 5, 2025

·

Stayed 1 night

Always a pleasant stay! The full breakfast buffet is very good and included! Happy hour with complimentary drinks. You don't need to leave once you get in

8

Octavio

Jan 1, 2025

·

Stayed 1 night

We got a nice spacious suite, great for the price. The telephone wasn't working when i tried to order room service or request shower gel. It was hard to reach the staff. The staff was helpful and the food was great once i got ahold on them.

10

Renee

Aug 7, 2025

·

Stayed 1 night

the food was great either the breakfast or late night pizza. the rooms was clean and the beds and pillows were comfy.

10

Anita Rae

Apr 18, 2025

·

Stayed 1 night

Everything was great! Hotel, rooms, hallways all clean. Great breakfast & a quick checkout. Thanks for the bottled water.

10

Jonathan

Oct 24, 2025

·

Stayed 4 nights

Loved the Omelet bar and could choose what to have in it. Premium food, nice atmosphere, drinks and just relaxing.

6

Herbert

Dec 10, 2023

·

Stayed 2 nights

The room was clean and nice. Beds were comfortable. Facility was nice. The reasons for the poor stars are; 1- No soap in the rooms and when I went downstairs they stated that they were out of soap. So we had to go to the store and purchase soap for our family. 2- We went to the restaurant for dinner. We ordered the tenderloin medallions and shrimp appetizer. It took them 55 minutes to get the food out. The place just opened and at the time we were their only customers.

10

Sabrina L

Apr 16, 2025

·

Stayed 2 nights

Excellent stay. Very clean and comfortable. Breakfast was great and coffee was good. Saw a lot of the staff doing hardcore cleaning which is nice to see.

10

Jacob

Oct 26, 2025

·

Stayed 1 night

Breakfast was amazing as always! Great staff, very friendly. Will be booking once again very soon.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $234	6 $278	7 $214	8 $182	9 $174	10 $169
11 $170	12 $278	13	14 $204	15 $269	16 $172	17 $172
18 $142	19 $287	20 $313	21 $266	22 $249	23 $174	24 $170
25 $148	26 $245	27 $317	28 $266	29 $198	30 $174	31 $163

Su	Mo	Tu	We	Th	Fr	Sa
1 $155	2 $245	3 $339	4 $265	5 $238	6 $179	7 $234
8 $158	9 $301	10 $289	11 $301	12	13	14
15 $149	16 $169	17 $206	18 $212	19 $168	20 $163	21 $190
22 $130	23 $148	24 $162	25 $158	26 $164	27 $258	28 $192
29 $152	30 $299

Embassy Suites by Hilton Amarillo Downtown

Prices for Embassy Suites by Hilton Amarillo Downtown

Monthly average prices

About this property

Location

Room options

Premium Suite, 2 Queen Beds

Premium Suite

Suite, Two Bedrooms, King Bed

Premium Suite, King Bed

Premium Studio Suite, King Bed

Premium, 2 Queen Beds, Accessible

Suite, 2 Queen Beds, Accessible

Presidential Suite, King Bed

Suite, Queen Bed

Suite, King Bed

Suite, King Bed, Accessible

Premium Suite, King Bed, Accessible

Guest reviews of Embassy Suites by Hilton Amarillo Downtown

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Embassy Suites by Hilton Amarillo Downtown

Considering this hotel for your Amarillo trip?

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