Name: The Chifley Houston, Tapestry Collection by Hilton
Address: 2400 West Loop S, Houston, Harris County, US
Price range: $152–$246 per night
Rating: 8.73

What guests think

At The Chifley Houston, Tapestry Collection by Hilton, travelers praise the spacious, modern suites and convenient Galleria-area location, while feedback often cites friendly staff and lively bar spaces alongside recurring concerns about parking costs and certain service hiccups.

Cleanliness is generally praised across stays, though some report odors, missed housekeeping, or leftover items. Practical trade-offs include pricey parking, no in-room microwaves, and on-site dining that many find expensive with inconsistent service. Noise from the nearby freeway and occasional maintenance or service delays are also mentioned. Overall, expect a stylish, roomy base near the Galleria with great convenience and a few cost and service caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a small pool and gym and a lively bar; several guests like the vibe. Expect pricey parking with occasional garage/elevator or valet delays, and many note there are no microwaves available onsite.

Related guest reviews

6

Paul

Nov 17, 2024

·

Stayed 2 nights

The room was very nice. The valet/parking was a mess. Elevators were terrible.

8

Tonya

Dec 27, 2025

·

Stayed 1 night

Beautiful hotel that smelled really good upon entering. The hotel staff was friendly and helpful. The lobby was decorated in Christmas holiday theme. The room was spacious but had NO MICROWAVE!! NO MICROWAVE ONSITE!! The kids had leftovers and had to eat them cold.

10

Tracy

Sep 16, 2025

·

Stayed 1 night

Great visit. The only thing was the elevators were broken in the parking garage. So you had to carry you luggage if you selfed parked. Luckily we did not have much , only stayed one night. But if the front desk would have told us we probably would have paid $10 more for valet. Also the ice Machine on our flood was broken but we had an ice chest so did not have to make to many trips. Staff was friendly, pool was nice, room was clean and big. We enjoyed our stay overall and would stay there again.

2

Jay

Jan 6, 2025

·

Stayed 3 nights

Property is nice enough, but $32 a day for parking will keep me from returning.

10

Cyria

Apr 1, 2025

·

Stayed 3 nights

Overall, the hotel was nice. Clean. Nice bar in the lobby. The staff that I encountered were pleasant. The rooms were very nice. Just missing a microwave. But nice experience overall.

10

David

Apr 11, 2025

·

Stayed 5 nights

The Chifley is now one of my first options in Houston. Great remodeled hotel! Everything brand new, spacious room and bathroom, comfortable bed. Don’t expect any major facilities though. Just a small pool and small gym. Breakfast was also great!

8

Tristant

Apr 24, 2024

·

Stayed 2 nights

Great property! However self parking was $32/day and valet was $42/day….

10

Kandyce

May 14, 2024

·

Stayed 4 nights

Well kept, clean property, walking distance from shopping and restaurants. Only negative is the on site restaurant charges a service fee and gratuity for every transaction so be aware. Great experience, will definitely return!

10

Christian

Sep 1, 2025

·

Stayed 2 nights

This hotel was so cute and comfortable, it was super clean has a lot to offer from breakfast to dinner, the on site bar has happy hour until 12am with $10 drinks and food. Very classy and plenty of mirrors everywhere for your photos haha I will def be back to Houston and I’m going stay here again the service has been the best by far that I’ve had in a while.

8

David

Jul 27, 2025

·

Stayed 2 nights

Great hotel by the Gallery. Don’t forget to give them your license plate for self parking or you will sit in the parking garage forever.

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Cleanliness

Many reviews describe very clean rooms and public areas. However, there are recurring reports of odors, missed housekeeping, leftover items from prior guests, and an occasional pest sighting.

Related guest reviews

8

Maria

Jul 27, 2025

·

Stayed 2 nights

The hotel is in a great area, you can walk to galleria very easily. Staff was great! The only thing is that they didn’t clean our room and also that the room is kind of damaged, dirty walls, loose restroom but other than that it was okay. Another good thing is that our room was huge, it had like two rooms 😃

2

Brianna

Oct 30, 2024

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Stayed 3 nights

Seen a big cockroach run into our room. Staff barely apologized. Then tried to charge me for multiple nights of valet parking which was incorrect. Lack of empathy and hospitality. Also no microwave in rooms. Will not recommend anyone stay here.

10

Jennifer

Jan 3, 2026

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Stayed 2 nights

Great location. Very clean and very nice hotel. Staff was friendly too. Would definitely stay again!!

8

Naja

Oct 12, 2025

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Stayed 1 night

Found old burger lettuce in pull out bed as well as a stain

4

DeJah

Jun 30, 2025

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Stayed 1 night

Very quiet and staff was great/professional. The room could’ve been cleaned better. There were shoes in my room from previous residents. Things just weren’t wiped down properly at all.

8

Cierra

Sep 11, 2025

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Stayed 3 nights

The hotel is well kept for it's age. The 9th floor had a sour smell in the hallways.

4

Tami

Jan 1, 2026

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Stayed 1 night

We had many problems with our room. As Hilton members, we came from several other Hilton hotels traveling through the state over vacation. This was supposed to be the nicest of them all, and it was the grossest. We arrived to a pungent smell of fish in our room, as well as fruit loops cereal along and under the coach. Our shower took upwards of 10 minutes to heat up, and when it did, it was scalding and did not change temperatures quickly either. The receptionist downstairs was incredibly rude upon our arrival; probably upset she had to work New Year’s Eve. When we originally arrived, we had requested a higher floor, and she had told us that was not possible due to the hotels capacity being full. When we made our complaints about the smell and cleanliness, miraculously a higher floored room was then available. No apologies provided. We came with two young kids who were exhausted and just wanted to shower and sleep. There were no blankets provided for them in the closet- so we had to wait for that, as well. All in all: the hotel room was unclean, the water situation was a mess, and there were no blankets in the closet with the pull out mattress. We do not recommend this hotel for any reason, whatsoever. The staff was rude and our experience was poor. Save your money and avoid the “4 star hotel” facade.

6

Telebah

Mar 13, 2025

·

Stayed 3 nights

I usually have a great stay at the Chifley but this time not so favorable. Housekeeping didn’t clean my room for 2 days, my stay was only for 3. Room service brought me cold coffee and it was a significant delay to get another one. The front desk/text concierge was not that accommodating.

8

Katherine

Jun 22, 2025

·

Stayed 1 night

Room was very nice, bed was comfortable. Lobby, and hallways smell like mildew. Definitely need to fix whatever is going on with that. Check in was easy, parking was easy. Not a bad stay.

10

David

Sep 27, 2025

·

Stayed 3 nights

Nice staff and clean rooms

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Rooms

Suites are spacious and modern with separate living areas; beds are generally comfortable and water pressure is strong. Downsides include some highway noise, harsh bright lighting in some rooms, and a few notes about firm mattresses or dated TVs.

Related guest reviews

10

Tolulope M

May 14, 2024

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Stayed 2 nights

This is a great and awesome hotel but the TV is outdated. No smart function for a nice hotel at this age and day. Kindly upgrade the TV and this hotel would be perfect.

8

WC

Dec 18, 2025

·

Stayed 4 nights

Room size was very spacious

10

Nia

May 25, 2025

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Stayed 1 night

Room very spacious, bed comfortable, bar a vibe an drinks goodt!!

8

MITCH

Oct 9, 2024

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Stayed 2 nights

Loved that the rooms are very big and it had been renovated recently. Beds are very comfortable and worked in a separate room / living room. Very nice.

8

Cynthia

Aug 27, 2025

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Stayed 2 nights

The room size and layout is wonderful. Love the separate living room and TV, dining table, mini fridge, and very nice espresso machine and pods. Did not care for the fairly loud highway noise, hard and uncomfortable bed, scratchy sheets and towels. It seems to be an older building which has been remodeled with a nice contemporary look, but not so exacting standards in terms of craftsmanship. The bar is very nice. The pool is on the small side and lacked any landscaping. Everyone was very friendly and professional, and provided very nice service.

10

Lanisa

Oct 26, 2025

·

Stayed 1 night

Such.a nice hotel. Very spacious rooms.

8

Cecilia

Oct 8, 2024

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Stayed 1 night

The hotel it’s beautiful and very clean, our room was very spacious the only thing that I did not like about the hotel is that since it’s right by the freeway it’s very noise.

6

Omid

Nov 25, 2025

·

Stayed 1 night

Exceptionally average. Bright white LED bulbs making it feel like a hospitable? Expensive overnight self parking? "Breakfast" lol? If this is for you, then check out this hotel. If you care about yourself at all, check out literally anything else. Very underwhelming, but, it's a place to sleep.

10

Jared

Apr 3, 2025

·

Stayed 2 nights

Great hotel for a business trip or small family. The rooms are freshly updated, spacious, and have a nice separate sitting room and bedroom. Bed is comfortable, water pressure in the shower is outstanding, and the table area is perfect for getting work done. The parking fees are comparable with every other hotel in the Galleria area, and valet is fast with bringing your vehicle out. My only real critique is the lighting in the rooms. My room had bright white/daylight style bulbs rather than the warmer color temperature I would expect in a room like that. It makes an otherwise very nicely designed room feel a bit cold and stark. I'd recommend changing that.

4

Yiran

Sep 10, 2025

·

Stayed 2 nights

Nice hotel with good service, but very noisy at night due to the nearby highway. Not ideal for light sleepers.

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Service

Staff are often friendly, helpful, and accommodating. Still, multiple reviews mention rude or slow front-desk interactions, delayed responses to requests, valet issues, and occasional billing or communication mix-ups.

Related guest reviews

10

Lisa

Nov 11, 2024

·

Stayed 3 nights

Great stay When I checked in the front desk staff was very nice but did not tell me about the property. The focus was on the $250 incendital fee. I had to go back and ask where was the gym, pool and hours. I think it’s great to have an QCR code in rooms that explains everything but great customer service that is personable should start at the front desk by explaining some of the amenities of the property

4

David

Jul 1, 2025

·

Stayed 2 nights

Very poor check in experience. I had prepaid for my 2 night stay and my brother and his family was also staying there and checked in hours before I did. The desk clerk insisted that I had not prepaid and wanted to charge me over $900 on my card. I told her that they had probably given my brother my room by mistake. The desk never acknowledged that and said that my brother had given them my name. What a joke. Very insulting and unprofessional. They never apologized for their mistake and never even acknowledged that a mistake had been made

10

Veronica

Jul 7, 2025

·

Stayed 1 night

Our stay was great. Our room was clean and spacious. The front desk morning ataff was excellent, and so were the valet. The evening front desk staff was very rude, though. I think her name was Shelly or something close to that. I had a question about the self parking and the valet. We paid for valet, but decided to self park since we had a handicap placard. Not only did she raise her voice to me in the lobby in front of other guests, but she wouldn't let me get a word in. I finally just told her i would speak to the morning staff instead. Other than that, we didnt let that incident ruin our stay. We also ended up going to the bar for happy hour and it was great. Bartenders were very attentive and accommodating.

4

Crystal

Jun 30, 2025

·

Stayed 1 night

The Good: Location was very close to good restaurants and The Galleria. The rooms have good space with the living room area. The Bad: 😒…When you first walk in you take in a strong stench of what smells like gas. The strongest area for this is near the elevators but you can smell it other areas in the lobby. Staff is a large problem for me. When arriving I had questions about my reservation and the woman running the front desk was very short and not forthcoming with answers. I had to ask several follow up questions to get clarification for what I needed. The following day not only was our toilet clogged, but our room phone wouldn’t work. The toilet was fixed quickly but no one ever came to check out the phone. We had to call the front desk using our personal phones if we needed assistance. The other issue with staff I had was about parking. When I explained that my car was no longer registered as requested the woman at the desk (different one from the first day) was very rude. She only asked for my room number and email address then walked off. No communication about what we will do to fix the issue. When she returned she totally ignored me and proceeded to help 3 new customers who had since walked up. I finally had to interrupt and ask her what next steps were. Overall my stay was mid. I was disappointed.

10

Michael

Nov 9, 2025

·

Stayed 1 night

Hotel staff was awesome from valet, front desk, bellman, and bar. Simone was an absolute rock star

2

Nelly

Aug 12, 2025

·

Stayed 2 nights

During my recent stay, I encountered several service issues that I believe merit management review. There was no housekeeping service provided in the morning, and no turndown or turnover service was available. I also had repeated difficulty reaching the front desk for assistance. When I requested extra towels and a comforter, no action was taken until I went to the front desk in person, and even then, I was unable to receive a fresh comforter. The front desk attendant informed me there was no microwave available, and the pillows provided caused skin irritation—something I have never experienced at other hotels. While the property itself is beautiful, it was somewhat difficult to locate, even for Houston locals. Unfortunately, the level of service did not reflect the high cost of the stay, and I believe better service could be found at a lower rate nearby. I documented my experience, including several interactions, and would appreciate the opportunity for hotel management to reach out and address these concerns before I share a full public review.

8

Jimin

Nov 1, 2025

·

Stayed 14 nights

The staff was great, and was very courteous and welcoming

8

Jolie

Jun 17, 2025

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Stayed 1 night

They did not have a room for me available when I arrived even though I booked some days in advance . But she ended up finding one with double beds . So everything worked out great and everyone was super friendly. The room was PERFECT and so clean . Would definitely stay here again

10

Steven

Sep 2, 2025

·

Stayed 3 nights

Staff was very courteous and responsive. Valet service was expedient and courteous. Nice workout room

6

Telebah

Mar 13, 2025

·

Stayed 3 nights

I usually have a great stay at the Chifley but this time not so favorable. Housekeeping didn’t clean my room for 2 days, my stay was only for 3. Room service brought me cold coffee and it was a significant delay to get another one. The front desk/text concierge was not that accommodating.

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Location

Convenient Galleria/Uptown location that’s walkable to shopping and dining, with easy access to other Houston attractions. Some guests noted traffic or freeway noise depending on room placement.

Related guest reviews

10

Rafen

Jun 1, 2025

·

Stayed 3 nights

I stay here every time I visit my family. It’s clean, quiet and luxurious without crazy prices. It’s located in a great area of Houston. Easy access to the highway. I highly recommend this hotel.

10

San Juanita

Dec 6, 2024

·

Stayed 1 night

Great location

10

Tericka

Mar 21, 2025

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Stayed 4 nights

We enjoyed our stay at this hotel! The hotel is beautiful! No problems with check in. The Houston Galleria is right across the street. Plenty of restaurants and shops within 15 minute drive of the hotel! If I return to Houston, I would not hesitate to stay here again!

10

Cynthia

Jul 5, 2025

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Stayed 1 night

I was pleasantly surprised at how nice our room was, especially for the price. It was close enough to NRG Stadium to go for an event, but just far enough that the prices weren’t jacked up. We will definitely be staying there again next time we are in town.

10

Karrum

Nov 12, 2025

·

Stayed 2 nights

Great location. Great room. Friendly staff.

10

Nikki

Dec 13, 2024

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Stayed 2 nights

The Chifley Houston is a nice place to spend a few days. It was recently renovated with large comfortable rooms, a full-service restaurant and bar and friendly, helpful staff. The hotel is in a great uptown location with shopping and dining in walking distance.

10

Long Nhu Nhi

Dec 23, 2025

·

Stayed 2 nights

Nice hotel. The rooms are big and clean. Nesr by the Galleria shopping mall.

10

Alejandro

Apr 27, 2025

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Stayed 1 night

Great location and price!

10

Heather

Aug 6, 2025

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Stayed 2 nights

Very impressed with this hotel, location was perfect, hotel was very nice, and the rooms were spacious. Staff super friendly. Will definitely stay here again when we come to Houston.

10

Rochelle

Aug 28, 2025

·

Stayed 3 nights

Walking distance to major shopping

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Dining

On-site bar and restaurant are convenient and popular with some guests. Prices are frequently described as high, with mixed food quality and service, and automatic service fees appearing on some checks.

Related guest reviews

10

Amy

Aug 15, 2025

·

Stayed 3 nights

I had nothing but great experiences in this hotel. I will stay here every time I visit Houston. The cleaning staff, the front desk, the wait staff in restaurant, the bartenders, everything was fantastic!

10

Amber

Oct 26, 2025

·

Stayed 2 nights

Clean room, nice staff. Bar service was great, didn’t get my blue Hawaiian quite right the first time but it was better the second!

10

Amaya

Jul 23, 2025

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Stayed 2 nights

Tho guven 5 stars....the restaurant/food there wasnt that great, edible but very overcooked. Way over priced for what i recieved . Everything else was phenomenal....water pressure in the shower was a godsend will definitely be back but skip room service next time

8

Dennis

Jul 20, 2024

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Stayed 1 night

Great stay!! Food terrible. Worst food I ever ate and charged a $7 service fee.

8

Samantha

Jul 6, 2025

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Stayed 3 nights

The bartender was horrible. The food is basic. Nice rooms.

10

David

Oct 8, 2025

·

Stayed 1 night

Excellent staff,conveient location and tasty resturant add up to a nice stay!

4

Alma

Sep 10, 2025

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Stayed 2 nights

This place is very nice, BUT the prices for breakfast, it’s CRAZY. We ended up getting the buffet breakfast just to find out we paid $80 for 2 people we both had coffee, 2 pancakes, some eggs (scramble) and bacon and sausage. THAT WAS ALL! we could’ve gone to IHOP and paid so much less. And the pancakes were hard, plus they charged us a service fee… like what was that for?? Also parking… they charge you per day. Had no other choice because there isn’t any other place to park. I can say the valet customer service were the BEST. If I would to stay here again I will NEVER get breakfast there.

8

Dominic

Nov 7, 2025

·

Stayed 3 nights

pretty nice hotel. I do travel quite a bit. the biggest deception was to pay in total 47$ for pasta that were really bad. i mean any uber order would have been cheaper and better...

10

Kandyce

May 14, 2024

·

Stayed 4 nights

Well kept, clean property, walking distance from shopping and restaurants. Only negative is the on site restaurant charges a service fee and gratuity for every transaction so be aware. Great experience, will definitely return!

10

Christian

Sep 1, 2025

·

Stayed 2 nights

This hotel was so cute and comfortable, it was super clean has a lot to offer from breakfast to dinner, the on site bar has happy hour until 12am with $10 drinks and food. Very classy and plenty of mirrors everywhere for your photos haha I will def be back to Houston and I’m going stay here again the service has been the best by far that I’ve had in a while.

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Month	Average price
January	$161
February	$164
March	$210
April	$184
May	$186
June	$208
July	$154
August	$124
September	$175
October	$176
November	$330
December	$129

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $246	14 $230	15 $235	16 $168	17 $169
18 $178	19 $170	20 $215	21 $223	22 $173	23 $161	24 $152
25 $161	26 $170	27 $173	28 $173	29 $165	30 $152	31 $152

Su	Mo	Tu	We	Th	Fr	Sa
1 $165	2 $165	3 $201	4 $185	5 $165	6 $165	7 $161
8 $165	9 $165	10 $190	11 $177	12 $173	13 $170	14 $170
15 $170	16 $189	17 $198	18 $197	19 $169	20 $160	21 $152
22 $152	23 $161	24 $171	25 $171	26 $161	27 $152	28 $152
29 $152	30 $161

The Chifley Houston, Tapestry Collection by Hilton

Prices for The Chifley Houston, Tapestry Collection by Hilton

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Mobility Accessible (Hearing)

Room, 2 Queen Beds, Mobility Accessible

Suite, 1 King Bed, Mobility Accessible (Roll in Shower)

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Hearing Accessible

Suite, 1 King Bed, City View

Suite, 1 King Bed, Hearing Accessible

Suite, 1 King Bed, Mobility Accessible (3X3 Shower)

Suite, 1 King Bed

Suite, 2 Queen Beds, City View

Room, 2 Queen Beds

Guest reviews of The Chifley Houston, Tapestry Collection by Hilton

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

Prices for upcoming dates