Best Western SeaWorld San Antonio

I always stay at this Best Western whenever i come to visit my daughter in San Antonio. Great location to 1604 and places to eat. Rooms are always clean and the staff are very helpful.

Jerry was very polite and courteous. The hotel and room were clean. The breakfast potatoes were not cooked enough, but everything else great.

This has to be the worst Best Western I’ve been at! I hate the saying: YOU GET WHAT YOU PAY FOR! but it’s so true. Now from check in we was checked in as a regular check in not under or reservations. We didn’t know until later that day. When they checked in their late arrival, so that was extra money for 3 days. Talk to the manager and act like there’s nothing he can do about it. Then when we ready to take a shower the shower was N.A.S.T.Y. Go downstairs the lady at the desk say she would come up to clean it, a hr later she calls the room and she don’t know where any cleaner is. So we didn’t get a shower all night. The next day about 8am , house keeper just walk in don’t knock or nothing, seen all my sexiness! As the day go but I though I wanted to go swimming while I’m in the hot pool frogs start jumping out the water of the big pool. I’m like what is going on here. I get up scraping my dam leg and look into the pool and there you have it frogs! I go tell the receptionist and she goes on with the stories of frogs I’m like man I’m just ready to check out. Oh not to forget to tell you they have Spectrum business but no channels it’s literally only 5 channels. The manager had some app in the lobby I asked how do we get these channels and the answer was you can come down here and watch. I’m like what did I pay for. The beds are horrible man they need new pillows. The bed comes with 3 pillows. They are so soft it don’t even make one pillow. Just close the place! Or rename it

This property is an embarrassment to Best Western there is no landscaping just over grown weeds. The outdoor area had broken picnic tables. To say the rooms are dirty is an understatement. The floor in the room was so dirty it was sticky. There were roaches in the bathroom. The bedding, shower and bathroom floor had black hair all over it. The microwave power cord was fed out of the front of the cabinet and plugged into a lamp base with the ground prong cut off. Truly the worst experience I’ve had in decades

The air conditioning in the room 302 was making a lot of noise. I asked for another room and immediately we were moved and we sleeped well.