OYO Hotel Houston Katy Freeway

⭐ 1-Star Review: OYO Hotel Houston Katy Freeway – The Worst, Dirtiest, and Most Disappointing Hotel Experience Ever I would give this hotel ZERO stars if I could. This was one of the worst hotel experiences I have ever had, and I would never recommend this place to anyone, especially families. We drove approximately five hours from Dallas, Texas, expecting to check into a clean, safe, and comfortable hotel. Instead, we arrived at a filthy, poorly maintained property with terrible customer service, disgusting rooms, broken lights, missing pillows, bugs crawling on the floor, and a front desk employee who showed absolutely no concern about our situation. After everything we experienced, we did not even stay at this hotel. We were forced to find and pay for another hotel after a long drive, and we ended up losing our money for three nights. This was an absolutely unacceptable experience, and I strongly believe that Hotels.com needs to seriously reconsider listing this hotel on its platform. Absolutely Filthy Rooms and Unacceptable Conditions When we first arrived at OYO Hotel Houston Katy Freeway, the front desk employee was extremely rude and unhelpful. From the very beginning, we felt unwelcome. After driving for approximately five hours, all we wanted was to check into our room, get some rest, and enjoy a comfortable stay. Unfortunately, the room we were given was absolutely disgusting. The bed was not even made, the room was filthy, and almost all the lights were not working

Didnt even check in. Property is horrible. Crack junkies surrounding the front door.

Don’t go there too many crack head

Decent hotel for the price

I pre paid for a hotel room through Expedia.com using PayPal. When I arrived at the hotel (Oyo hotel Katy Tx) they informed me that they had no available rooms. When asked if I could have something to show that I had arrived at the hotel I was told no but to take a photo of the sign on the hotel office door that was signed by the manager stating that the hotel had no vacancy which I did. I called Expedia right away to inform them that the hotel Oyo had turned me away due to no vacancy and that I would like a refund. An Expedia representative told me over the phone not to worry as I would receive a full refund after he contacted the hotel staff. He placed me on hold while he attempted to contact the hotel. I was in this call for 39 minutes only to be told that the Expedia rep was unable to reach the hotel but would try again the next day. He told me not to worry, this happens all of the time and that I would get my money back as soon as Expedia reaches the hotel. I continued to receive emails from Expedia saying not to worry they were working with the hotel to get my refund to me. In the meantime I provided them with my arrival time to the hotel and the photos I took stating there was no vacancy at the hotel. They basically resold my room to someone else. In the emails from Expedia they kept referring to my situation as a "request to adjust my reservation without penalty". Each email came from a different representative so l would explain to them that adjusting my reservation