Quinta Real Huatulco

Very nice property, but very poorly mantained. It needs more personnel to be able to offer prompt services. You should have your own gym. It would be nice to have an exclusive hotel area on the beach with special facilities, similar to the pool area. The air conditioning works, but does not respond to the control. In the morning you wake up with sweat, since the air conditioning does not cool well in the morning. May be the hotel turns it down. The rooms are very nice and spacious. The swiming pool needs comlete renovation and good mainteinance, also on the slopes bellow it. It is not nice to look out of the pool and find all sort of garbage right bellow. The central pool area is very nice. We had also a very good dinner at the hotel.

Room was very clean and beautiful views from the room, but the property needs some updating on the outside & grounds beneath our suite. We experienced an issue with the AC and hot water one day as well as internet was inconsistent but I think that's just Mexico. The pool is very far away from the room and if you can't do stairs this is not the place for you. It only had one restaurant so we found ourselves going into La Cruecita frequently. It was nice and quiet which was nice. Staff was friendly but service was slow to get towels at the pool and to get seated at dinner. Obviously it was an amazing hotel at one point and if they do some outside updating it would be awesome.

This place was amazing! It is not however ADA friendly. So many stairs! We would get over 10,000 steps in just a few hours from going up and down to the pool/beach. They do have transportation available so I wouldn’t let this discourage you from staying. We stayed with our young kids (ages 6 and 7) and they also loved it! We liked that it was quiet and family friendly. Not a party scene like some of the other hotels down the beach.

No me gustó que no han podado algunos árboles y arbustos y desde las albercas de las suites ya no se ve el mar. No me gustó que en el camino hacia la playa hay macetas rotas, vacías y se ve descuidado. No me gustó que la zona de albercas privadas de las suites está muy descuidada, hay incluso basura, faltan puertas en los cuartos de máquinas, las mangueras se ven por todos lados, etc. No me gustó que en un hotel que se supone de 5 estrellas las toallas que te dan en la alberca estén deshilachadas...muy mal... Todo lo demás es excelente...

Hotel muito bom. Cama super confortável, habitação ampla e muito boa, apesar da necessidade de algumas manutenções - sacada. Porta guarda-roupa. Jacuzzi poderia estar mais moderna. Lençois bons, toalhas macias, travesseiros otimos. Jacuzzi nao deu muita vontade de usar. Praia otima com boa infra-estrutura. Hotel precisaria trocar urgente as toalhas de praia - Estao amareladas/encardidas e meio rasgadas nas bordas (coisa que nao deveria ocorrer num Hotel dessa categoria). Cafe da manha excelente, embora o serviço seja muito lento - precisa de paciencia. Acesso ao quarto e a praia é bastante difícil, pois tem muitas escadas. Para ir a praia tem opcao de ir caminhando (descendo escadas…. E bastante!) ou pede serviço do hotel para te levar. Pessoal da recepçao educados mas nao nos ofereceram o vinho que tinhamos como cortesia pelo VIP ACESSO do hotel.com. Tivemos que pedir no dia seguinte.

Views, delicious breakfasts, beach services. Just slow service, need more staff, AC was not fully operational in our room. There are a lot of stairs, be prepared. However they do offer shuttles to beach.

Fantastic property for a quiet relaxing time. Rooms are immaculate. The view is amazing. Infinity pool overseeing the ocean.

Este hotel es increíble. Situado en una bahía muy tranquila con staff muy servicial. No es muy grande lo cual da mucha privacidad. Las instalaciones son premium. La comida es increíble con un toque local en cada platillo. No es barata la comida pero vale cada peso. Las habitaciones son muy espaciosas y cómodas. Lo único que desearía es que tuviera un gimnasio pero aparte de esto es todo muy bueno. Definitivamente volveré

The property and rooms are excellent, the food is good but a bit overpriced. If you stay in the upper area, it takes a lot of climbing the stairs to go to the beach. Overall, if you want to relax and enjoy the pool and the beach, this is the hotel to be in. The only negative thing is that you cannot walk to the little town of Santa Cruz, the hotel is too far and it takes over an hour, you have to take a taxi to get there, there is nothing much outside the property.

Service was slow and there was not alot of people. Tiles falling off the pool. No coffee included in the rooms.

Son muy comodas las instalaciones, privacidad y limpieza, personal muy amable

Upon arrival the concierge and staff was excellent once it came time to check into room upon entering the AC was not working and the room smelled of mold. We complained about this issue several times we could not get an eta of when this serious issue would be fixed. My wife and I could not even get settled into room because it was inhibitable at this temperature ( It was hotter in the room than it was outdoors). To their credit this issue was resolved later in the day but to great inconvenience to us. As we were getting ready to settle in my wife discovered a small scorpion crawling on the wall of our concrete head board, in the morning we had the pleasure of meeting its mother under our suit case (Huge Scorpion) this place is crawling with them BEWARE!!!. Pool Staff; BARTENDER ATTN. ⚠️VERY RUDE⚠️ We found ourselves being ignored several times on different occasions not sure but certain that it had something to do with our darker complexion as we observed the lighter skin folks being attended to promptly without hesitation. It was as if our business was not important to them! Not to mention the food was mediocre and over priced! WAY OVER PRICED!!!! We really wanted to come back for our anniversary in December due to the spectacular ocean views / private pool, unfortunately, this will be a one and done for us due to the negative outweighing the positive. We will be visiting and taking our business to Secrets Resort Huatulco.

La habitación es confortable y amplia,la limpieza regular ya que estaba buscando un zapato y le asome abajo de las camas y parece que no limpian en días. La comida es.muy cara y no es tan buena hay solo 2 restaurantes hay poca atención en las albercas no hay gente que de toallas,las bebidas son carísimas y son de mala calidad la verdad no regresaría ahí y la playa está muy lejos de la habitación hay que bajar muchas escaleras.

No me gustó que no han podado algunos árboles y arbustos y desde las albercas de las suites ya no se ve el mar. No me gustó que en el camino hacia la playa hay macetas rotas, vacías y se ve descuidado. No me gustó que la zona de albercas privadas de las suites está muy descuidada, hay incluso basura, faltan puertas en los cuartos de máquinas, las mangueras se ven por todos lados, etc. No me gustó que en un hotel que se supone de 5 estrellas las toallas que te dan en la alberca estén deshilachadas...muy mal... Todo lo demás es excelente...

Hotel muito bom. Cama super confortável, habitação ampla e muito boa, apesar da necessidade de algumas manutenções - sacada. Porta guarda-roupa. Jacuzzi poderia estar mais moderna. Lençois bons, toalhas macias, travesseiros otimos. Jacuzzi nao deu muita vontade de usar. Praia otima com boa infra-estrutura. Hotel precisaria trocar urgente as toalhas de praia - Estao amareladas/encardidas e meio rasgadas nas bordas (coisa que nao deveria ocorrer num Hotel dessa categoria). Cafe da manha excelente, embora o serviço seja muito lento - precisa de paciencia. Acesso ao quarto e a praia é bastante difícil, pois tem muitas escadas. Para ir a praia tem opcao de ir caminhando (descendo escadas…. E bastante!) ou pede serviço do hotel para te levar. Pessoal da recepçao educados mas nao nos ofereceram o vinho que tinhamos como cortesia pelo VIP ACESSO do hotel.com. Tivemos que pedir no dia seguinte.

I like the cleanliness, friendly staff, location with the breath taking view.

Beautiful location, clean and quiet

Les falta más limpieza y fumigación En mi cuarto mate un alacrán enorme

Una estancia muy agradable la limpieza única y los servicios y amenidades excelentes

Beautiful resort - calm, peaceful and quiet. They have the best service and staff. Everyone is super friendly and accommodating. We loved staying here and we were here a few months ago too. We will highly recommend this hotel to our friends and family. Thank you 😊

Loved the room and our own pool. It needs repairs in a lot of areas. We did not have hot water we expected for a couple of days. Great beach access. Test aunt was expensive so we are in town most every meal. Quiet which was nice.

Amazing property with top class amenities and staff

The property is beautiful, spacious suites, clean, and in an area where there is lots nearby in a quick taxi ride. A perfect getaway if you want quiet and unstated elegance. The views are spectacular as well.

The property is beautiful. Room was spacious with beautiful view. Internet wireless was terrible. Food was delicious but overpriced. Long trek to the beach.

The hotel is gorgeous! Our room was beautiful and spacious, we had a balcony with great views and a hammock and our own pool! We didn’t want to leave!

Beautiful location, very impressive building with sweeping views. The staff are very welcoming friendly and accommodating. Our room was clean large and over 2 levels, the bottom level was the private pool which could do with some maibtainace many tiles just sitting in the bottom of the pool. However it was clean and refreshing every day. The air conditioning just doesn’t work. Had maintence come to fix but nothing. So the room was still comfortable but a/c didn’t poop reform. The shower head was a mess, water everywhere. It just needs changing. These smell things didn’t take away from our holiday. Although for the price they should be fixed.

Quinta Real is a beautiful property! Our room was quite aways from the pool and beach area so we walked a lot. We did not mind this at all! But, it is something to think about if you decide to stay at this property. We had lunch twice by the pool, amazing food! Loved the tostadas!!! The beach area is beautiful as well! Rooms are a bit dated, but large as we got a room with a private pool. Beds are small if you get the two doubles. They are doubles - not Queens. Overall, great stay! The staff are phenomenal!

La habitación muy bonita pero el ruido del aire acondicionado era sumamente fuerte.

El jacuzzi estaba muy viejo y no funcionaba adecuadamente el piso del baño estaba demasiado resbaloso y el aire acondicionado hacía mucho ruido en las noches

mal servicio, mi habitación no servia el AC, comida muy mala...hotel descuidado...

Outdated, minimal facilities but the worse was the service. One bar tender for pool and one for the beach area. They were hard to find so we got our own towels and benches. Front desk never answers phone so if you are stranded in town and can’t find a cab you are on your own. Food was ok. Not what I’ve experienced at other Quinta Reals. Will not go back to this hotel.

Amazing resort with amazing staff. Everyone from the time you're picked up until the time you leave was great. There are great views from everywhere in the hotel. The pool is right next to the beach and the pool staff is very friendly and attentive. Would definitely stay there again.

A fabulous stay in HUX. Gorgeous property with excellent staff! Nos vemos pronto!

La propiedad muy bonita, el servicio pésimo dos noches pedí hielo a mi habitación y todavía lo estoy esperando, muy lento el servicio y nadie hace por solucionar, me voy con una muy mala impresión de la gente del hotel, de la propiedad y la vista todo bien

Amazing staff

The staff tried to be helpful but couldn't really understand or get us what we needed. The restaurant was slow and they would forget things we ordered. Asking for a towel at the pool was ridiculous. Several times we'd ask for one in English and Spanish and two hours later still no towels. The only real people on the ball were the very awesome and helpful cleaning staff and nice gardeners

Quinta Real is a great place to escape for a relaxing and peaceful experience. The fantastic service and attention to details really stood out. I recommend Quinta Real for those who want to truly unwind and unplug and really enjoy the views, beach and exceptional service.

Our stay at Quinta Real was great from beginning to end. The attention to detail by the staff is amazing. Check in with Lissette was smooth and quick. Upon arrival we were greeted by Juan (who's awesome) and given cool eucalyptus infused towels and ice cream. From there the view from the top of the hotel is BEAUTIFUL. There are mosquitoes so I do recommend applying/ bringing bug spray. You can also purchase natural repellent at the local grocery store (Chedraui). We stayed in the king suite that had a hammock and personal pool. The room had a great view and was very spacious. The toiletries offered were toothbrush, toothpaste, a few q-tips, sewing kit, and all of your other normal items offered by a hotel. There is a fan in the sitting area and the a/c works well. My first issue out of 2 was with our a/c, it was leaking water when on. The second, was the water pressure not being the greatest. It's not a deal breaker but definitely noticeable. The food was delicious and I do recommend it however it is on the more expensive side versus going to a local restaurant. Nonetheless, if it's within your budget go for it. We were served by Onofre, Gerardo, Rafael, Miguel, and Gabriel. They were all outstanding and did a great job. During our stay the property itself was quiet and we did not have any issues with loud neighbors. Our cleaning lady did a great job (unfortunately we did not get her name). Upon our departure Jairo took great care of us. He went above and beyond.

Beautiful resort - calm, peaceful and quiet. They have the best service and staff. Everyone is super friendly and accommodating. We loved staying here and we were here a few months ago too. We will highly recommend this hotel to our friends and family. Thank you 😊

Great hotel for a quiet time; I felt it was a little understaffed at the pool restaurant/bar.

The property is beautiful, spacious suites, clean, and in an area where there is lots nearby in a quick taxi ride. A perfect getaway if you want quiet and unstated elegance. The views are spectacular as well.

There is no doubt that this hotel scores for its location above the sea and quality of its grounds. Then the rooms are large and very comfortably equipped. Overall making for a peaceful experience. The restaurant service is excellent from a reasonable menu and not too much more expensive than eating out. Our disappointment was really the internet access - impossible to keep a connection and with all service lost for hours on two out of 4 days - very frustrating.

The property is in a beautiful and quiet position with stunning views and access to a gorgeous beach for swimming.

The property was beautiful but not being maintained. It was being run at bare minimum staff and service wasn’t consistent. The food was expensive and mediocre. I would not recommend.

This place was amazing! It is not however ADA friendly. So many stairs! We would get over 10,000 steps in just a few hours from going up and down to the pool/beach. They do have transportation available so I wouldn’t let this discourage you from staying. We stayed with our young kids (ages 6 and 7) and they also loved it! We liked that it was quiet and family friendly. Not a party scene like some of the other hotels down the beach.

Beautiful location, clean and quiet

The property and rooms are excellent, the food is good but a bit overpriced. If you stay in the upper area, it takes a lot of climbing the stairs to go to the beach. Overall, if you want to relax and enjoy the pool and the beach, this is the hotel to be in. The only negative thing is that you cannot walk to the little town of Santa Cruz, the hotel is too far and it takes over an hour, you have to take a taxi to get there, there is nothing much outside the property.

Me encantó la ubicación del hotel y que alrededor se ve todo verde, que la playa es prácticamente privada y que el personal es muy amable.

This is a luxurious complex on an absolutely stunning hilltop site with a spectacular 180 degree view of Tangolunda Bay. You get that view from the rooms, from the dining areas and from the pool (which is also very beautiful). Its modest size makes it uncrowded, quiet and very peaceful. The rooms are lovely. The restaurant is good, not great. The hotel is quite isolated so plan to spend your time there lounging and walking on the beach.

Proximity to the beach and the view from our suite was beautiful. We will definitely be back! We were pleasantly surprised with the quality of food in the restaurant. The traditional Oaxacan dishes were delicious and the lava cake was to die for. Quinta Real is like a boutique resort with very few people at the pool or beach ! The ocean was heavenly to swim in.

Es buena solo que se elevan mucho los costos en comidas

We enjoyed our stay very much. The location, beach area, pool, and the excellent view of the bay. The staff was helpful and pleasant. Food was incosistent and overpriced. In terms of the facilities the wifi was nul in our room and in some of the public areas. Tv signal was intermitent and did not have any entertainment chanels in English besides news from CNN. The Hotel has seen its best glorious days and it is in serious need of repairs and renovations. Once upon at time you can imagine by the decor and design that this hotel was the place in town. Price wise the cost per night and food is not justifiable. However malgre some of the inconveniences wr really enjoyed the peace and the beauty of the surroundigs an our balcony. Now that we know what to expect we hope to visit again but with a different plan.

Room was very clean and beautiful views from the room, but the property needs some updating on the outside & grounds beneath our suite. We experienced an issue with the AC and hot water one day as well as internet was inconsistent but I think that's just Mexico. The pool is very far away from the room and if you can't do stairs this is not the place for you. It only had one restaurant so we found ourselves going into La Cruecita frequently. It was nice and quiet which was nice. Staff was friendly but service was slow to get towels at the pool and to get seated at dinner. Obviously it was an amazing hotel at one point and if they do some outside updating it would be awesome.

Un excelente hotel solo los precios de los alimentos son algo caros

The property is beautiful. Room was spacious with beautiful view. Internet wireless was terrible. Food was delicious but overpriced. Long trek to the beach.

The property was beautiful but not being maintained. It was being run at bare minimum staff and service wasn’t consistent. The food was expensive and mediocre. I would not recommend.

Good service and friendly staff. Hotel a little dated but well maintained. Food was average at best. Pricey plates subpar cooking.

Our stay at Quinta Real was great from beginning to end. The attention to detail by the staff is amazing. Check in with Lissette was smooth and quick. Upon arrival we were greeted by Juan (who's awesome) and given cool eucalyptus infused towels and ice cream. From there the view from the top of the hotel is BEAUTIFUL. There are mosquitoes so I do recommend applying/ bringing bug spray. You can also purchase natural repellent at the local grocery store (Chedraui). We stayed in the king suite that had a hammock and personal pool. The room had a great view and was very spacious. The toiletries offered were toothbrush, toothpaste, a few q-tips, sewing kit, and all of your other normal items offered by a hotel. There is a fan in the sitting area and the a/c works well. My first issue out of 2 was with our a/c, it was leaking water when on. The second, was the water pressure not being the greatest. It's not a deal breaker but definitely noticeable. The food was delicious and I do recommend it however it is on the more expensive side versus going to a local restaurant. Nonetheless, if it's within your budget go for it. We were served by Onofre, Gerardo, Rafael, Miguel, and Gabriel. They were all outstanding and did a great job. During our stay the property itself was quiet and we did not have any issues with loud neighbors. Our cleaning lady did a great job (unfortunately we did not get her name). Upon our departure Jairo took great care of us. He went above and beyond.

Nuestra habitacion con alberca era amplia y limpia. Solamente el precio de las comidas es muy caro, aunque son ordinarias...

The property is very deteriorated. Service is just OK but very well below of whay you would expect from a Quinta Real. The food is great although extremely overpriced.